Artikel von Alexander Neff
Beiträge
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You’ve been in Enterprise Software for years. What’s the most important lesson you wish you’d learned sooner?
Learning from mistakes in enterprise software is crucial for continuous improvement and understanding your customers. Customer Relationship Managers are a key contributor for success due to the fact that they are closer to the business. Analyzing issues, addressing service requests and incorporating feedback from the business contribute to an ongoing improvement and more comprehensive roadmap. It´s one of the most important tasks for customers requests and enhancements.
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You’ve been in Enterprise Software for years. What’s the most important lesson you wish you’d learned sooner?
Build relationships is key and should be done with partners as well. Most of the enterprise customers have a long lasting relationship with ISV´s, SI´s, Channel Partners etc. There is no denying the fact that joining forces for a collaborative and more consultative selling is a major step forward to bring value to the customer.
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You’ve been in Enterprise Software for years. What’s the most important lesson you wish you’d learned sooner?
Knowing your customer always starts with the Account overview. Define all the important information about your customer that is relevant to your customer/account plan. Define goals. What does your customer want to achieve and how will success be measured? It´s all about solutions. Identify the potential solutions that support your customer's goals. Get an action plan in place. Decide on a course of action and list the steps required to achieve your goals. Change management. Evaluate the chances of success through a force field analysis. Implementation. Agree on actions, assign responsibilities and due dates. And last but not least get a review in place. Review and adjust your plan regularly to ensure you stay on track.
Aktivitäten
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Schöne Feiertage - Frohe Weihnachten und alles Gute für das neue Jahr! Liebe Kunden, Partner und Kollegen, das Jahr neigt sich dem Ende zu, und es…
Schöne Feiertage - Frohe Weihnachten und alles Gute für das neue Jahr! Liebe Kunden, Partner und Kollegen, das Jahr neigt sich dem Ende zu, und es…
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A big thank you and shout out to Jeff Abbott for your leadership and transformational impact the past few years! And congratulations to Dennis Kozak…
A big thank you and shout out to Jeff Abbott for your leadership and transformational impact the past few years! And congratulations to Dennis Kozak…
Beliebt bei Alexander Neff
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"Weihnachten ist keine Jahreszeit. Es ist ein Gefühl!" (Edna Ferber) In diesem Sinne - Euch allen - Frohe Weihnachten!
"Weihnachten ist keine Jahreszeit. Es ist ein Gefühl!" (Edna Ferber) In diesem Sinne - Euch allen - Frohe Weihnachten!
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Exciting news! Ivanti has been named a leader in the 2024 IDC MarketScape for Worldwide IT Service Management Software. We're honored to receive this…
Exciting news! Ivanti has been named a leader in the 2024 IDC MarketScape for Worldwide IT Service Management Software. We're honored to receive this…
Geteilt von Alexander Neff
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gratuliere! Das ist für mich das schönste Weihnachtsgeschenk das Ihr machen konntet und ein super Start in die Zukunft!
gratuliere! Das ist für mich das schönste Weihnachtsgeschenk das Ihr machen konntet und ein super Start in die Zukunft!
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**Von leuchtenden Kinderaugen und den besten Kolleg:innen** Wenn Wünsche von Kindern, die einen schwierigeren Start ins Leben haben, auf das EBF…
**Von leuchtenden Kinderaugen und den besten Kolleg:innen** Wenn Wünsche von Kindern, die einen schwierigeren Start ins Leben haben, auf das EBF…
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Last night, the Smartsheet Japan Team hosted their final user group event of the year, the “Smartsheet Year-End Party 2024,” which I had the pleasure…
Last night, the Smartsheet Japan Team hosted their final user group event of the year, the “Smartsheet Year-End Party 2024,” which I had the pleasure…
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What a year 2024! It's almost done, now it's time to relax and get fresh energy for 2025. Wishing you a happy holidays!
What a year 2024! It's almost done, now it's time to relax and get fresh energy for 2025. Wishing you a happy holidays!
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Today I had my first in-person customer meeting as Ontinue’s Head of Sales UKI – what a session it was! Over a lovely spot of lunch near Liverpool…
Today I had my first in-person customer meeting as Ontinue’s Head of Sales UKI – what a session it was! Over a lovely spot of lunch near Liverpool…
Beliebt bei Alexander Neff
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Explore how the role of CIOs is evolving to enhance the digital employee experience! Read what Ivanti CIO Bob Grazioli has to say about the…
Explore how the role of CIOs is evolving to enhance the digital employee experience! Read what Ivanti CIO Bob Grazioli has to say about the…
Geteilt von Alexander Neff
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What's next for IT planning? Discover why the three-year IT roadmap may no longer be the best approach in this insightful read from CIO Online…
What's next for IT planning? Discover why the three-year IT roadmap may no longer be the best approach in this insightful read from CIO Online…
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