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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

OVERVIEW 
Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Discover Pega GenAI

Develop low-code applications with GenAI

About

New AI-powered low-code assistance capabilities allow developers to:

  • Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
  • Boost productivity across daily development tasks by automating integration, reporting, and more
  • Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
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Pega Developer

Enable GenAI capabilities across Pega products

About

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:

  • Summarize interactions in Pega Customer Service
  • Automatically generate treatments in Pega Customer Decision Hub 
  • Automate opportunity follow-ups in Pega Sales Automation 

Boost productivity with Pega GenAI

Find answers to your organization's questions and get conversational coaching embedded with Pega products.

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Training

See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.

Latest Missions

  • 3 Missions

  • 1 Module

  • 19 hrs 15 mins

Pega Platform Generative AI User Experience Case Management Data Integration DevOps Reporting Security Beginner
  • 6 Modules

  • 6 Challenges

  • 3 hrs 40 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
View all Missions

Latest Modules

  • 3 Topics

  • 36 mins

Pega Platform Generative AI Blueprint Advanced
  • 7 Topics

  • 55 mins

Pega Knowledge Buddy Pega Knowledge Generative AI Beginner
  • 4 Topics

  • 25 mins

Pega Customer Service Generative AI Beginner
View all Modules

Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

What's New in Pega Platform '24.2
Pega Infinity '24.2 Update: What's New in Pega Platform
Video duration: 17:37
Captions available
Captions available
What's New in Pega Platform '24.2

In this conversation, Stephanie Hawkins, Senior Product Marketing Manager, Intelligent Automation, and Drew Piekarski, Vice President, Product Management, discuss the new features and…

What's New in Pega Sales Automation '24.2
Pega Infinity '24.2 Update: What's New in Pega Sales Automation
Video duration: 15:18
Captions available
Captions available
What's New in Pega Sales Automation '24.2

In this conversation, Rebecca Miller, Senior Product Strategy Manager, and Frank Martin, Senior Director of Product Management, Sales Automation, discuss the latest features and…

What's New in Pega Customer Service '24.2
Pega Infinity '24.2 Update: What's New in Pega Customer Service
Video duration: 18:09
Captions available
Captions available
What's New in Pega Customer Service '24.2

In this conversation, Sean Callahan, Senior Manager of Product Marketing, and Matt Lake, Senior Director, Customer Service Horizontal, discuss the new features and updates in Pega Customer…

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Blogs

Take a deeper dive into Pega GenAI ⁠with expert insights and case studies in Pega Community Blog.

View all Blogs

Support Center

Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

Latest Questions

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Latest Discussions

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