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Experience Innovation: Hands-On Workshops with Pega

Katharina Hecht, 7 minute read

In today's landscape, technology fuels innovation and holds the potential to transform the world, making the buzz around generative AI and new possibilities more pertinent than ever. Organizations need to be able to quickly turn ideas into reality, so that they don’t fall behind in the ever-innovating and fast-paced digital world. Naturally though, change can also be challenging, and everything that AI offers is certainly breathtaking, but also somewhat frightening. You don’t really know where to start and how to implement it all in practice. This is where Pega GenAI Blueprint™ and App Studio come into play, offering an approach that empowers users to go from ideation to application in a very short amount of time.

Personally, I have always been a fan of hands-on learning and simply trying things out. Especially with technology, it’s always fascinating to see it live and watch how something is created and how it works. This is exactly the mantra we’ll be bringing to you and your organization as part of our Pega LIVE events. You'll get the chance to create your own Blueprint, see how it’s imported and brought to life as a finished application – in less than half a day.

But let’s start from the beginning…

Organizations need to be able to quickly turn ideas into reality, so that they don’t fall behind in the ever-innovating and fast-paced digital world.

 

Blueprint and Case Management

During our LIVE events, your journey begins with Pega GenAI Blueprint, which you’ll use to map out your ideas and visualize your application’s structure. This initial phase lays the groundwork, ensuring that every aspect of your application is thoroughly planned. As we then transition from using Blueprint to App Studio, we’ll start bringing your application vision to life with a common example. Adding user interfaces, routing logic, as well as Service Level Agreements are all part of this initial phase. By using low-code development tools, all participants can focus on innovation, rather than getting distracted by technical complexities.

One of the most powerful aspects of this part of the process is the use of robust case management. With Pega Platform™’s case management features, users can manage and automate complex workflows, ensuring that every step of the process is tracked and optimized. This improves efficiency and enhances the user experience by providing a clear and structured approach to managing tasks and processes. As our application takes shape in the LIVE event, you'll see first-hand how good case management can transform an initial idea into a dynamic, functional solution that meets organizational needs.

Applying Pega’s center-out approach

Having laid the foundation of an application that uses case management, our next step is to fully explore the power of Pega Platform and Pega’s “center-out” approach. This approach avoids the pitfalls of traditional top-down or bottom-up development methods. Instead of focusing solely on channels (top-down) or individual systems (bottom-up), it creates a cohesive and integrated structure that is both efficient and adaptable.

Together, we connect the core of your application to an external data source – again by using zero code for the integration with the external API. Pega’s Live Data virtualization layer enables you to pull in data from various systems without adding complexity. This means that modernization of applications becomes seamless, as existing processes won’t be disrupted.

After establishing your case and data integration, we’ll then roll out your application to a mobile channel. With just a couple of clicks, you have the possibility to generate a new mobile app, install, and test it. And whenever changes occur to a process, you only need to change the center of the application rather than having to re-build the entire logic in the channel.

Taking advantage of Pega GenAI features

One of the most exciting aspects of the Pega LIVE event is the integration of Pega GenAI™, which assists in development, provides suggestions, and automates repetitive tasks. Additionally, Pega GenAI not only speeds up the development process but also ensures that the applications you build are of the highest quality. So, when working on the hands-on build during the event, you'll explore and utilize a range of generative AI features, including:

  • Pega GenAI Coach™ provides real-time guidance and suggestions, helping users navigate through applications with ease. After adding Coach to your application, it acts as a virtual mentor, offering tips and best practices to users to ensure optimal outcomes.
     
  • Pega GenAI Autopilot™ helps to automate repetitive tasks during development by enabling app builders to focus on more creative and strategic aspects of their projects.
     
  • Pega GenAI Analyze™ is a powerful tool that helps in analyzing data and generating insights, enabling users to make informed decisions. Users can “chat with their data” and generate visually compelling charts to understand data and drive better decision-making.
     
  • Pega GenAI Connect™ is a very practical application of generative AI. In the hands-on build, participants use Pega GenAI Connect to write personalized emails and showcase how AI can be used to create tailored communications.

Applying all these generative AI features first-hand ensures that you’ll not only learn about the technical aspects of app development, but also experience the transformative power of AI.

Go Live

Having applied all the latest technology throughout our event, we’ll reach the status of a fully built-out application. Ideas were put into reality very quickly and we explored elements of this revolutionary approach to application development, which will support you to stay ahead of the innovation curve. So, if you’re ready to experience the power of Pega GenAI Blueprint and App Studio development firsthand – join us at the Community Forum Munich on November 13, where you can explore this format and other exciting topics in action. Don’t miss this opportunity to transform your ideas into reality and see how technology can drive innovation in your organization.

 

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About the Author

As Manager of the DemoX LIVE Team at Pegasystems, Katharina leads a team of Solutions Consultants focusing on the development of innovative demos and live events for global customers and partners. The team supports local resources across time zones and languages by conducting customized, hands-on workshops, and recurring ‘Lunch and Learns.’ Previously, Katharina was a Senior Solutions Consultant at Pega, focusing on financial services.

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