Customer Experience Canada

Your brand's vision should align with the needs of your clients. Lizzie Pine from JPMorganChase delivered an inspiring session at the 4th Annual Customer Experience for Financial Services Summit, emphasizing the importance of aligning your vision with your clients' needs. Does your brand’s vision match your mission? Don’t miss the upcoming CX event, where key issues facing customer experience professionals in 2025 will be addressed.                                                                        🚀 Want more insights? Don’t miss the upcoming Customer Experience for The Public Sector Summit 2025                                                                               📅 March 18 & 19, 2025 📍 Hyatt Regency Toronto 👉 Register now: https://bit.ly/CXPS2025 #DigitalCX2025 #CustomerExperience #CXInnovation #CustomerEngagement #Toronto

How does analog marketing build customer connections? Stephen Bailey of John Fluevog Shoes presented this inspiring session at the 13th Annual Customer Experience Strategies Summit and shared his experience with analog marketing. How do you build connections with your customers? Don’t miss out on the upcoming CX event where the biggest issues facing customer experience professionals in 2025 will be addressed.                                                                                                                                                                           🚀 Want more insights? Don’t miss the upcoming Customer Experience for The Public Sector Summit 2025                                                                                                          📅 March 18 & 19, 2025 📍 Hyatt Regency Toronto 👉 Register now: https://bit.ly/CXPS2025 #DigitalCX2025 #CustomerExperience #CXInnovation #CustomerEngagement #Toronto

📅 Save the Date for a Historic First! Be part of the 1st Annual Customer Experience for the Public Sector Summit, the first-ever event focused exclusively on CX strategies for public sector professionals. ✨ Don’t miss this groundbreaking debut—redefine how public sector organizations enhance service and engagement! Mark your calendar and be part of the beginning! 📅 March 18-19, 2025 📍 Hyatt Regency Toronto, Toronto, ON
 #CXPS2025 #PublicSectorCX #CustomerExperience Shah M.

What is the value of striking a balance between implementation and privacy? Michael Mak of the Canadian Tire Corporation presented this inspiring session at the 13th Annual Customer Experience Strategies Summit and shared how to achieve balance using data guardrails. How do you maintain a balance of implementation & privacy? Don’t miss out on the upcoming BDA event where the biggest issues facing data professionals in 2025 will be addressed.                                                                                                                                                                                                          🚀 Want more insights? Don’t miss the upcoming Customer Experience for The Public Sector Summit 2025                                                                                                                         📅 March 18 & 19, 2025 📍 Hyatt Regency Toronto 👉 Register now: https://bit.ly/CXPS2025 #CXPS2025 #CustomerExperience #CXInnovation #PublicSector #Toronto

At Digital Customer Experience 2024, EY Design Studio not only partnered with us as a valued Gold Sponsor but also shared their expertise in the session: Visualizing Health Data: Crafting Citizen-Friendly User Experiences. We appreciate the insights from Rita Saad (Senior Manager, CX & Service Design) and Erin Graves (Manager, Health Data & Analytics), which enriched the conversation on customer experience and data visualization. Your support made this event even more impactful. Thank you for being part of our journey! #DCX2024 #CustomerExperience

Technological innovations have significantly influenced customer behaviour across the globe. Carlo Savino, VP of Lenovo presented this inspiring session at the 13th Annual Customer Experience Strategies Summit and shared 3 ways consumers have changed. Which technologies have had the most significant impact on changes in consumer behaviour? Don’t miss out on the upcoming CX event where the biggest issues facing customer experience professionals in 2025 will be addressed.                                                                           🚀 Want more insights? Don’t miss the upcoming Customer Experience for The Public Sector Summit 2025                                                                                                             📅 March 18 & 19, 2025 📍 Hyatt Regency Toronto 👉 Register now: https://bit.ly/CXPS2025 👈 #DigitalCX2025 #CustomerExperience #CXInnovation #CustomerEngagement #Toronto

Last week I attended the 11th Annual Digital Customer Experience Summit in Toronto✨ On Day 2, I had the honour of sharing the stage with Mark Harrison – here's a short summary of what we discussed: 🔹 Embracing change: With expanded authority, we are modernizing government services to better serve our communities. 🔹 Standard approaches: We implement digital standards and toolkits to enhance consistency and efficiency across departments. Our strategy: pilot, prove, scale. 🔹 Tracking progress: Inspired by UK service standards, we have implemented real-time dashboards and case studies, enhancing transparency and accountability. 🔹 Looking beyond Government: We are inspired by commercial customer expectations and aim to leverage these insights to set new standards in the experiences we design. 📌 Curious about how we're pushing the boundaries of digital experiences in government? → Check out the Canadian Digital Service's website for more: https://digital.canada.ca/ Major gratitude for the organizing committee at Customer Experience Canada – thank you for putting on such a thoughtful event! #DCXSummit #CustomerExperience #DigitalTransformation

Had an incredible time meeting CX experts and hearing from industry leaders at the 11th Annual Digital CX Summit with Customer Experience Canada in Toronto this week! Looking forward to expanding on these connections. Ram Naidu gave an awesome talk on AI-Driven CX about elevated customer experience through automation and personalization. Reach out if you're interested in hearing more about AI first service catered to humans 😊 Suat Öztürk, P.Eng. Vignesh Aiyer Andrew Kleinman