Public Sector Network

#Cybersecurity has emerged as one of the most #critical issues for governments worldwide, and in Canada, the federal government faces an ever-changing #threatlandscape that screams for constant attention. According to the recently released National Cyber Threat Assessment 2025-2026 which highlights the growing sophistication of cyber threats and the importance of #proactive measures, the Canadian government is in dire need for stronger defences against #ransomware, state-sponsored attacks, and vulnerabilities in #criticalinfrastructure. #AI #vendorconcentrationrisks #skillconstraints #workforcedevelopment #policyupgrades #publicprivatepartnerships Patrick Joy Jordan Mullins Christian Sorensen Sarah Corcoran Ross J. Ashman Charlie Hamer Monica Mina Here let's look at those looming hurtles, but it’s not all doom and gloom, we’ll seek out how the federal government has its eye on security when it comes to the cyber world with numerous plans, strategies and frameworks in place.

Only 22% of Americans saying they #trust the government in Washington to do what is right "just about always" or "most of the time" as of June 2024 a slight increase from 16% last year – which was a record low. In the United States, public trust in its government has fluctuated consistently. Now, while not steadily declining, trust in government remains low and has been for the last 20 years. Why? Here, we’ll uncover the top five factors which exercise a steady #influence over the public’s trust in their #leaders and how new and improved #frameworks and increased #digitisation aim to lift it back up again. #politicalpolarisation #mediainfluence #communityengagement #tranparency #accountability Patrick Joy Sarah Corcoran Jordan Mullins Christian Sorensen Ross J. Ashman Charlie Hamer Monica Mina

With the rapid pace of digital transformation and the growing demands on government services, understanding how to navigate and lead change effectively has never been more important. Tune in: https://lnkd.in/ggwGw5MA or your preferred podcast platform In this episode of the #PublicSectorPodcast, Charlie Hamer and Mustafa Ghulam, MBA, GAICD, Master Black Belt discuss: ⚙️ Change Management for successful transformation initiatives 🗒️ Business Process Mapping for designing effective solutions and avoiding the pitfalls of automating flawed processes 🎓 Practical Training to help public sector professionals lead change confidently and effectively Jane M. | Jordan Mullins | Jareen Kaur | Sarah Corcoran

Customer journey mapping is essential for understanding the needs and experiences of citizens, patients, or any end-user of government services. In this episode of the #PublicSectorPodcast Charlie Hamer sits down with Pete Saunders to discuss designing public services that are efficient and deeply aligned with the communities they serve. Tune in or read the show notes: https://lnkd.in/ge5zPnF3 Jane M. | Sarah Corcoran | Patrick Joy | Ross J. Ashman

In this episode of the #PublicSectorPodcast, Ron Hughes Deputy Director of EDDNext, shares how the EDD faced severe challenges with its aging technology infrastructure, which became glaringly evident during the COVID-19 pandemic. They've spent the last 5 years undergoing a broad, customer-centric transformation including changes to their policies, procedures, claims processing, forms and online applications. 📻 🎙️ https://lnkd.in/gZdMwWhu 🎙️ 📻 By focusing on incremental improvements, employee involvement, and a relentless emphasis on customer experience, #EDDNext is paving the way for a more agile, efficient, and user-centered public service. Jordan Mullins | Patrick Joy | Kelly(Zhaoyan) Zheng | Tony Naldinho | Sarah Corcoran

The term innovation runs the risk of veering towards becoming a catch-all buzzword that loses meaning when used without purpose. The public sector kept on course in 2024 by focusing on WHY it needed to innovate and HOW it was going to accomplish it. The findings outlined in this year's 2024 State of the Service report on Australian Innovation revealed a surprising focus on change which went beyond digital transformation and highlighted the pubic sector's focus on improving public trust in government through transparency, efficiency and excellence in digital servicing. Available here: https://lnkd.in/gecp8F8Z With thanks to the speakers who's insights from our Innovate event series helped to shape the analysis and insights in the report: Peter Achterstraat AM FAICD(Life) | Chris Fechner | Josh Gow | Brigid Monagle | Catherine McLachlan | Jonas Petersen | Dr Eva B.

The good news - Australians' #trust in digital government services has been growing, with a vast majority engaging with a range of digital platforms: Australia ranked 5th in its first participation in the #OECDDigitalGovernmentIndex (DGI) in 2023, scoring massively above the OECD average and scored especially high (97%) in the "Digital by design" dimension, which explores the country’s #readiness to adopt #digitaltools to make citizen interaction easier. But #dataprivacy and #security concerns continue to loom: Only 32% of Australians feel in control of their data privacy. 19% are uneasy about their personal data being stored on government databases. Here we will seek to understand how the APS may reconcile these conflicting results, but firstly it’s crucial to learn how our government comes to these statistical conclusions. From there, we can identify ways to improve specific stats that are especially low. #trustmetrics #transparency #customersatisfaction #behaviouraleconomics #surveys #CXassessments #sentimentanalysis #digitalstrategy #responsibleuseofAI Patrick Joy Sarah Corcoran Jordan Mullins Christian Sorensen Ross J. Ashman Charlie Hamer Monica Mina

#LearningandDevelopment in government - from traditional and time consuming, to micro, #agile and #intuitive. Changes in #technology, #workforce dynamics, and the evolving demands of public service have influenced public sector #training to become more #dynamic and #tailored that ever before. As governments strive to build a #futureready workforce, trends like #emotionalintelligence, #AI and #microlearning are reshaping how employees grow and adapt within the workforce. Let's dive into these top three trends: #leadership #personalisedlearning #continuouslearning #flexibility #accessibility Patrick Joy Sarah Corcoran Jordan Mullins Christian Sorensen Ross J. Ashman Charlie Hamer Monica Mina

In this episode of the #PublicSectorPodcast, Stuart Watt, CIO of the Department of Primary Industries and Regions shares a case study on embedding #microservices into the broader agency goals. https://lnkd.in/gcN9N2c9 Tune in to learn about... 🗒️ Crafting a compelling narrative for decision-makers 🛞 Aligning the business case with key performance and value drivers 📚 Collaborative partnerships and resources for building a strong business case Jordan Mullins | Patrick Joy | Tracey Herring | Monica Mina | Grace Fea

In #SouthAustralia, innovating effectively and #strategically is crucial. The government is making strategic #investments and #partnerships to stimulate innovation and attract business across the state, aiming to drive economic growth and position itself as a hub for cutting-edge industries.  Let's take a look at how SA is enticing business and talent across borders and oceans, revamping its #infrastructure, making genius #collaborations in R&D across a range of #emergingindustries and investing in total tech talent to propel the state forward in the innovation ranks. #AI #upskilling #biotech #sustainability #space Jordan Mullins Patrick Joy Sarah Corcoran Christian Sorensen Charlie Hamer Ross J. Ashman Monica Mina