About
A dynamic, senior business leader and Organisational Psychologist (PhD), with 20 years…
Articles by Dr Crissa
Activity
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$3.8 billion at risk this holiday season because of bad customer experience - Qualtrics. “The holidays are a critical sales period and this year the…
$3.8 billion at risk this holiday season because of bad customer experience - Qualtrics. “The holidays are a critical sales period and this year the…
Shared by Dr Crissa Sumner
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Customer-facing employees' engagement, wellbeing crisis threaten billions in lost sales this holiday season. "Simple fixes that improve their…
Customer-facing employees' engagement, wellbeing crisis threaten billions in lost sales this holiday season. "Simple fixes that improve their…
Shared by Dr Crissa Sumner
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Qualtrics appoints Alex Nemeth as new Country Manager for Australia & New Zealand. “Alex has a long- and proven-track record of helping…
Qualtrics appoints Alex Nemeth as new Country Manager for Australia & New Zealand. “Alex has a long- and proven-track record of helping…
Shared by Dr Crissa Sumner
Experience
Education
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The University of Queensland
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PhD thesis topic: Unravelling the relationship between leader behavioural flexibility and positive employee attitudes
PhD Courses completed:
- Advanced Organisational Psychology;
- Applied Research Methods;
- Professional Skills Development for Organisational Psychologists;
- Job and Organisational Design;
- Motivating and Leading in the Workplace;
- Organisational Change: Theory and Practice;
- Advanced Personnel Assessment; and
- Advanced Psychological…PhD thesis topic: Unravelling the relationship between leader behavioural flexibility and positive employee attitudes
PhD Courses completed:
- Advanced Organisational Psychology;
- Applied Research Methods;
- Professional Skills Development for Organisational Psychologists;
- Job and Organisational Design;
- Motivating and Leading in the Workplace;
- Organisational Change: Theory and Practice;
- Advanced Personnel Assessment; and
- Advanced Psychological Research. -
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Licenses & Certifications
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Certified Professional
Australian Human Resources Institute (AHRI)
IssuedCredential ID Membership Number: 312445 -
Hudson Assessment Centre and Development Centre Accreditation
Hudson Global
Issued -
Hudson Tools for Talent Accreditation
Hudson Global
Issued -
Endorsement in Organisational Psychology
Psychology Board of Australia
IssuedCredential ID PSY0000960878 -
Accredited Supervisor
Psychology Board of Australia
Issued -
Registered Psychologist
Psychology Board of Australia
IssuedCredential ID PSY0000960878
Volunteer Experience
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Queensland Chair
Australian Psychological Society (APS)
- 4 years
The College of Organisational Psychologists (COP) is the professional association of psychologists who specialise in working with organisations, teams and individual employees to improve their motivation, effectiveness and productivity. The College represents and promotes organisational psychology as a discipline. As Queensland Chair, I was responsible for leading and managing the activities of the Queensland Branch of the College.
Publications
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Gen Y's Leadership Style Will Be Different From Anything We've Seen
Human Resources (New Zealand's Magazine for Human Resource Professionals)
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Adopt a flexible leadership style to increase organisational outcomes
Business Digest, Paris (191)
Honors & Awards
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Qualtrics President’s Club (QClub)
Qualtrics
Recognised as a top contributor for 2021 at the global level
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Qualtrics Managing Directors Award
Qualtrics
Recognised as a top contributor across APJ for Q2 2020 (after my first full quarter with the business)
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APAC Star Award - Talent Management (Top Contributor for 2016)
Hudson Global Resources
Recognised as the top contributor in Hudson's Talent Management business across Asia Pacific throughout 2016
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APAC Star Award - Talent Management (Top Contributor for 2015)
Hudson Global Resources
Recognised as the top contributor in Hudson's Talent Management business across Asia Pacific throughout 2015
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APAC Star Award - Talent Management (various quarterly awards)
Hudson Global Resources
Recognised with quarterly awards as the top contributor in Hudson's Talent Management business across Asia Pacific, spanning 5 different quarters across 4 years (Q1, 2014; Q3, 2015; Q4, 2015; Q2, 2016; & Q2, 2017)
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Early Career Award - College of Organisational Psychology
Australian Psychological Society
The College’s Early Career Award recognises outstanding achievement in the field of organisational psychology in the first < 10 years of your career. The award is given to only one early career organisational psychologist across Australia every 2 years.
https://www.psychology.org.au/for-members/publications/inpsych/2011/aug/Scholars-and-practitioners-connect-at-9th-Industri -
Tutoring Excellence Award
University of Queensland
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Australian Postgraduate Award Scholarship
Australian Federal Government
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Executive Dean’s Commendation for High Achievement
University of Queensland
I was also a recipient of this award in 2002, 2001 and 2000.
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Letter of Commendation from Head of School of Psychology
University of Queensland
I also received a letter of commendation in 2000.
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Membership
Golden Key International Honours Society
Recommendations received
12 people have recommended Dr Crissa
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Qualtrics' resident Workplace Behavioural Scientist Dr. Cecelia Herbert sat down with the team at CNA Work It to explore how businesses can drive…
Qualtrics' resident Workplace Behavioural Scientist Dr. Cecelia Herbert sat down with the team at CNA Work It to explore how businesses can drive…
Shared by Dr Crissa Sumner
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Qualtrics' fourth annual Consumer Experience Trends report reveals customer feedback rates are dropping along with a a growing scepticism towards AI…
Qualtrics' fourth annual Consumer Experience Trends report reveals customer feedback rates are dropping along with a a growing scepticism towards AI…
Shared by Dr Crissa Sumner
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Insightful article from HRM looking at how HR leaders can help cultivate equality and unity in the workplace at a time when it has become even more…
Insightful article from HRM looking at how HR leaders can help cultivate equality and unity in the workplace at a time when it has become even more…
Shared by Dr Crissa Sumner
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Our latest 2025 Consumer Trends Report has been featured in a Diginomica, revealing that while AI skepticism is rising, core consumer experience…
Our latest 2025 Consumer Trends Report has been featured in a Diginomica, revealing that while AI skepticism is rising, core consumer experience…
Shared by Dr Crissa Sumner
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Sharing a must-read article in Customer Experience Magazine that offers a succinct overview of how shoppers are expected to behave in 2025, based on…
Sharing a must-read article in Customer Experience Magazine that offers a succinct overview of how shoppers are expected to behave in 2025, based on…
Shared by Dr Crissa Sumner
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Cecelia Herbert emphasises how organisations need to focus us they navigate unprecedented change. Establishing trust and effectively integrating AI…
Cecelia Herbert emphasises how organisations need to focus us they navigate unprecedented change. Establishing trust and effectively integrating AI…
Shared by Dr Crissa Sumner
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Lazy, flaky and entitled? It’s time to ditch Gen Z’s unfair reputation... “They’re the first generation who rightfully believe they won’t have the…
Lazy, flaky and entitled? It’s time to ditch Gen Z’s unfair reputation... “They’re the first generation who rightfully believe they won’t have the…
Shared by Dr Crissa Sumner
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The 2025 global consumer trends have just been released - highlighting the effects of less money in consumers’ pockets, a hyper-competitive…
The 2025 global consumer trends have just been released - highlighting the effects of less money in consumers’ pockets, a hyper-competitive…
Shared by Dr Crissa Sumner
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HR leaders are probably knee-deep in planning and shaping the priorities - attemping to fix everything from broken employee journeys, through to…
HR leaders are probably knee-deep in planning and shaping the priorities - attemping to fix everything from broken employee journeys, through to…
Shared by Dr Crissa Sumner
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Why bosses should stop railing against Gen Z. They may do things differently, but new Qualtrics research suggests younger workers are often the most…
Why bosses should stop railing against Gen Z. They may do things differently, but new Qualtrics research suggests younger workers are often the most…
Shared by Dr Crissa Sumner
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AI to drive mass changes to market research in 2025, according to new Qualtrics report. “As budgets come under scrutiny, proving the value of…
AI to drive mass changes to market research in 2025, according to new Qualtrics report. “As budgets come under scrutiny, proving the value of…
Shared by Dr Crissa Sumner
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