Adam Spence

Adam Spence

Darlington, New South Wales, Australia
5K followers 500+ connections

Activity

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Volunteer Experience

  • Starlight Children's Foundation Australia Graphic

    Major Events Fundraiser

    Starlight Children's Foundation Australia

    - 3 years 1 month

    As part of my role as team owner and driver of a rally car team I branded my rally car in Starlight Livery and through cooperate assistance raised over $30,000 AUD in funds over a 3 year period as well as organising track days for seriously ill children and their families.

  • Everwise Graphic

    Mentor

    Everwise

    - Present 7 years 9 months

    Education

    Everwise connects professionals with the people and insights that can help them succeed at every stage of their career. Using workforce science to reinvent the way organizations develop their people. Starting with mentoring.

  • Australian Customer Experience Professionals Association (ACXPA) Graphic

    National Advisory Board Member

    Australian Customer Experience Professionals Association (ACXPA)

    - Present 2 years 4 months

  • Tour de Cure Australia Graphic

    Fundraiser

    Tour de Cure Australia

    - Present 3 years 10 months

    Health

Publications

Patents

  • Mobile device applications for computer-telephony systems

    Issued US 8666378

    On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a…

    On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.

    Other inventors
    See patent

Honors & Awards

  • Tech Startup of Year - Bronze

    Stevie Awards

    The International Business Awards (aka the Stevie’s) are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2019 IBAs received entries from 4000 organizations in 74 nations and territories

  • Customer Service Executive Of The Year - Silver

    Stevie Awards

    Gold, Silver and Bronze Stevie winners were selected from more than 3,800 nominations received from organizations and individuals in more than 60 nations.

    More than 200 executives worldwide participated in the judging process this year to determine the Stevie winners.

  • Best Cultural Transformation Program

    5th Annual Customer Experience Management in Telecoms Middle East

    The award was given to the organisation that has implemented cross-department strategies and initiatives to drive cultural change towards a customer-centric mindset. Vodafone Qatar was an exemplar.

  • Most innovative Self Service Solution

    European Conference customer Management

  • Best Practice Global Award

    Nuance Communications

    Winner in 2005 and 2006 for the winner of global best practice award

  • Most Innovate Solution

    SpeechTek NY

    Winner of most innovative speech solution with Lara speech recognition solution

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