“I’ve had the privilege of collaborating with Adam Spence, our Vice President and Leader for ANZ. What immediately struck me during my first interactions with Adam , was his ability to command the room. Adam has established a spirit of camaraderie with our partners and his own team that has helped significantly drive pipeline and revenue in region. Adam is a natural leader. His ability to orchestrate outcomes across a matrixes environment is best in class. Adam’s domain knowledge of CCaaS, CX & CAI, accelerates discovery and quickly establishes strategic direction for digital transformation that propels our clients forward and delivers on ROI imperatives and business outcomes. Adam has helped build out our local channel strategy and has propelled our global channel strategy forward with key partners in the ecosytem. We are fortunate to have Adam charting our course for scaled success in region.”
Activity
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Last week, I had the privilege of attending a Strategic Workforce Planning (SWP) conference, where one of the standout speakers was Ursula Kidson…
Last week, I had the privilege of attending a Strategic Workforce Planning (SWP) conference, where one of the standout speakers was Ursula Kidson…
Liked by Adam Spence
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What began as a way to make the most of the COVID lockdown has now reached a meaningful conclusion. I have officially graduated with a Graduate…
What began as a way to make the most of the COVID lockdown has now reached a meaningful conclusion. I have officially graduated with a Graduate…
Liked by Adam Spence
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Got an hour? Check out the webinar we held with Auscontact Association a few months ago: Resimac's Contact Centre Transformation: Challenges to…
Got an hour? Check out the webinar we held with Auscontact Association a few months ago: Resimac's Contact Centre Transformation: Challenges to…
Liked by Adam Spence
Volunteer Experience
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Major Events Fundraiser
Starlight Children's Foundation Australia
- 3 years 1 month
As part of my role as team owner and driver of a rally car team I branded my rally car in Starlight Livery and through cooperate assistance raised over $30,000 AUD in funds over a 3 year period as well as organising track days for seriously ill children and their families.
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Mentor
Everwise
- Present 7 years 9 months
Education
Everwise connects professionals with the people and insights that can help them succeed at every stage of their career. Using workforce science to reinvent the way organizations develop their people. Starting with mentoring.
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National Advisory Board Member
Australian Customer Experience Professionals Association (ACXPA)
- Present 2 years 4 months
Publications
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Service is a differentiator
Customer Service UAE
Write up in a Middle East Publication when first arriving into Vodafone Qatar role
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Hi! I’m your virtual phone operator
Financial Times
Small write up on Lara. Very exciting project to have pioneered and learnt a great deal along the way.
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Vodafone Australia Lara Case Study
Key4BIZ
Italian Magazine write up on a case study on Vodafone Australia Lara
Patents
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Mobile device applications for computer-telephony systems
Issued US 8666378
On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a…
On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
Other inventorsSee patent
Honors & Awards
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Tech Startup of Year - Bronze
Stevie Awards
The International Business Awards (aka the Stevie’s) are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2019 IBAs received entries from 4000 organizations in 74 nations and territories
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Customer Service Executive Of The Year - Silver
Stevie Awards
Gold, Silver and Bronze Stevie winners were selected from more than 3,800 nominations received from organizations and individuals in more than 60 nations.
More than 200 executives worldwide participated in the judging process this year to determine the Stevie winners. -
Best Cultural Transformation Program
5th Annual Customer Experience Management in Telecoms Middle East
The award was given to the organisation that has implemented cross-department strategies and initiatives to drive cultural change towards a customer-centric mindset. Vodafone Qatar was an exemplar.
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Most innovative Self Service Solution
European Conference customer Management
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Best Practice Global Award
Nuance Communications
Winner in 2005 and 2006 for the winner of global best practice award
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Most Innovate Solution
SpeechTek NY
Winner of most innovative speech solution with Lara speech recognition solution
Recommendations received
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LinkedIn User
11 people have recommended Adam
Join now to viewMore activity by Adam
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Flexibility is key in today’s contact centres, but how do you balance it with the need for efficiency? ⚙ As customer expectations rise and…
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This week SourseAI Joined the Lebara Brand Licence Partner Program Ecosystem. As a member of this program SourseAI will work with future brand…
This week SourseAI Joined the Lebara Brand Licence Partner Program Ecosystem. As a member of this program SourseAI will work with future brand…
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As a leader, it’s absolutely exhilarating to see how connections formed in our company years ago have blossomed into something truly special. How…
As a leader, it’s absolutely exhilarating to see how connections formed in our company years ago have blossomed into something truly special. How…
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🎄 Merry Christmas from the Customer Driven team! 🎉 It’s been wonderful for our Melbourne, Brisbane, and remote teams to come together and…
🎄 Merry Christmas from the Customer Driven team! 🎉 It’s been wonderful for our Melbourne, Brisbane, and remote teams to come together and…
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I met Daniel Upson about a year ago. But it's really only in the past 3 months that I've really had the pleasure to get to know him. Daniel is the…
I met Daniel Upson about a year ago. But it's really only in the past 3 months that I've really had the pleasure to get to know him. Daniel is the…
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The smiles say it all! Throwback to the last Friday in November to an event and a cause that is very close to our hearts. Prvidr is an extremely…
The smiles say it all! Throwback to the last Friday in November to an event and a cause that is very close to our hearts. Prvidr is an extremely…
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Torba Market joins Biologic International LLC in the development of a bio-technical facility in the State of Qatar. Biologic International is a…
Torba Market joins Biologic International LLC in the development of a bio-technical facility in the State of Qatar. Biologic International is a…
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I hosted our APAC B2B networking event in Sydney last night. What an amazing group of people we had! New connections were made, referral…
I hosted our APAC B2B networking event in Sydney last night. What an amazing group of people we had! New connections were made, referral…
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In February 2025, I will be joining BAE Systems Australia as a Project Management Graduate at Osborne Naval Shipyard, Adelaide. I cannot wait to…
In February 2025, I will be joining BAE Systems Australia as a Project Management Graduate at Osborne Naval Shipyard, Adelaide. I cannot wait to…
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