Capita South Africa

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. Capita South Africa has more than 4,000 talented and passionate employees, committed to delivering better outcomes for our clients and their customers. The diversity of the Capita delivery network means that we can offer our clients flexibility, specialist skills, resources and technology, quality, and cost-effectiveness. Capita’s priority is to protect the welfare of all our colleagues, clients and societies in which we operate. We support millions of people every day and are committed to continue serving our valued clients to maintain these services. Our expertise in customer experience and management is widely recognised by the Business Process Outsourcing/Global Business Services industry: BPeSA Awards (Business Process Enabling South Africa) BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets. • Best Outsourced Contact Centre 2013, 2017 (Finalist 2014, 2015) • Skills Development Award 2013, 2014, 2015 • Community Spirit (CSR) 2013, 2014, 2015 • Job Creation 2014 • Non-technical Innovation 2015 • International Best Outsourced Contact Centre (M&S partnership) 2017 GSA Global Sourcing Summit & Awards 2018 (in partnership with BPeSA) • Global Top Employer of the Year 2018 • African Service Provider of the Year 2018 • African BPO Contract of the Year 2018

Website

http://www.capita.com

External link for Capita South Africa

Industry

Outsourcing and Offshoring Consulting

Company size

1,001-5,000 employees

Headquarters

Cape Town, Western Cape

Type

Public Company

Founded

2012

Specialties

Customer Service, Telecommunications, Retail, Utilities, Travel, Insurance, Multi-channel Front Office, Back Office Processing, Sales and Retention, and Shared Services