Zscaler Digital Experience (ZDX)
Zscaler Digital Experience (ZDX)
Zscaler Digital Experience (ZDX)
Experiences
using Zscaler Digital Experience
5000+ Customers Rely on Zscaler Digital Experience
Issue is escalated to L2
or specific teams
62%
IT support services are a contributing
factor to negative experiences
20The
minGlobal IT Experience Benchmark
days
All websites or just 860K+ responses across 130+ countries
My computer is Let’s try some basic I think that this is a Our network looks ok, High response times
running slow! certain websites? things: turn it on, turn network problem. Let let’s see if it’s an The security policy is from the app. App
Zoom calls? it off, move closer to me connect you with application issue or a correct provider resolves the
your router … that team. security issue. issue.
APPLICATION | INFRA
Network Operations
API Detect and fix developing
ZERO TRUST EXCHANGE
issues across ISPs,
networks and apps, early
NETWORK
DEVICE
AI ANALYSIS
2 1 3
Secure Data Secure Apps
Cloud, Endpoint, Internet DLP
Secure Communication
Attack Surface, AppCloaking,
Advanced Threats: Ransomware, Phishing, etc.
SaaS: CASB, Supply Chain Deception, ITDR, WAF
Data
Internet SaaS IaaS/PaaS Center
Select your
applications
Pick metrics to
analyze
Organize and
manipulate data
Use Cases
Choose how to
visualize results
• Management reporting showing user
experience trends and impact of
performance optimization
• Troubleshooting by contrasting metrics
across different applications
Get instant answers with Expand telemetry with Get actionable insights
ask and get answers to all your monitor the internet and its custom views and reports
app, network, and device impact on your apps from showing actionable insights
performance questions globally distributed locations relevant to your organization
1
INCIDENTS
1 2 3
Detect developing app, Review impacted locations, Isolate root cause using
network, or device issues users, and apps AI, and resolve problem
2 3
Service desk sees issue due to high CPU, opens details in ZDX Service desk shares snapshot with desktop team
Desktop team
fixes issue for
Barry, and on
119 other
devices
ALL USERS
Device Health
CPU | Memory | Disk I/O
N/W I/O | Bandwidth | Processes
High latency detected between gateway and egress 94%
Meeting Session
Audio : Latency | Jitter | Loss I/O | MOS
I/O
Video : Latency | Jitter | Loss I/O
Sharing : Latency | Jitter | Loss I/O
High latency
between Hotel
gateway and ISP
* All data, calculations, and assumptions are based on what our customers have experienced in real-world production environments.
© 2024 Zscaler, Inc. All rights reserved. 21
Assure Flawless Digital Experiences
AI-Powered DEM
and proactive IT
1 2 3
● Build your own custom reports ● Monitor websites from globally hosted locations
ZDX AI-Powered
ZDX AI-Powered root cause root cause
analysis indicates the reason analysis
for the outage
ZDX CloudPath
showing end user to
destination
Salesforce CTO
Automated
Global viewalert
of impacted
triggered,
Zscaler
updating
employees
NOC team
on
Global ZDX Score for SFDC drops significantly
in
Mayreal
11,time
2021, between 2-5 pm PST
1
Regional m365 performance
issues affecting Zscaler west
coast employees
2
Baselined ZDX score shows
performance degradation
when compared to unaffected
users
1
Bad ZDX Score trend
observed for a given
user when accessing
Sharepoint Online
2
Sustained high Page Fetch Time PFT of 3.5s and above
(PFT) value indicates it takes 2x to
load the page for the impacted user
during the time window
3
High latency observed
upstream from Zscaler
Data center to destination
service (Sharepoint)
4
Hop by hope analysis
indicate sustained high
latency within MSFT
backbone network
© 2023 Zscaler, Inc. All rights reserved. 33
Use Case 6: Detecting Hop-By-Hop Network Issues
Local ISP hop exhibits high latency
2
ZDX identifies
corresponding spikes
in network latency
reaching 518 ms
1
ZDX shows
intermittent
slowness affecting
all applications
2 Excellent
1 Spotty performance
performance when
working from the
while working from
office
home
1
ZDX show
degradation in app
performance caused
by high network
latency
3
This high latency
2 corresponds with a
ZDX shows very drop in Wi-Fi signal
high network strength
latency between
device and AP
1
This is the September
2020 m365 outage 2
Next day after outage, ZDX
show continued slow m365
performance
3
ZDX identifies that a multi-hour CPU surge was
causing slowness
1
ZDX shows degradation
in user experience at
certain time each day
2
ZDX alerts on high CPU
3 affecting many users at
ZDX showstime
this same multiple users
seeing large CPU spikes at
the same time caused by AV
process
2
ZDX identified 2x increase
in end-to-end latency
causing degradation in user
experience
3
High network latency
observed in customer’s
private network
4
ZDX provides network
analytics during the
Teams meeting
1
ZDX shows degraded
Teams meetings 2
3 ZDX then lists the
ZDX shows detailed call Teams meetings,
quality metrics for the participants and their
troubled user call quality scores
ALL USERS
Device Health
CPU | Memory | Disk I/O
N/W I/O | Bandwidth | Processes
High latency
between Hotel Meeting Session
gateway and ISP Audio : Latency | Jitter | Loss I/O | MOS
I/O
Video : Latency | Jitter | Loss I/O
Sharing : Latency | Jitter | Loss I/O
High latency
between ISP and
Microsoft
datacenter
Thank You