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    Banker Customer Relationship

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    davidsmith.1242.com

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    © All Rights Reserved
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    Banker Customer Relationship

    Uploaded by

    davidsmith.1242.com
    17 views13 pages

    Copyright

    © © All Rights Reserved

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    PPTX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    17 views13 pages

    Banker Customer Relationship

    Uploaded by

    davidsmith.1242.com

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 13

    Banker Customer

    Relationship
    Department of Marketing 21-22
    1. Establishing Trust 2. Financial 3. Long-term
    Guidance partnership

    Mr. X, a first-time borrower, Ms. Y patiently explained Over the years, Mr. X’s
    approached Ms. Y, his the loan options & helped business thrived, & his
    banker, for a loan to start a Mr. X choose the best one trust in Ms. Y’s guidance
    small business. for his needs. grew stronger.

    Illustrative Story of Banker-Customer Relationship


    TEAM MEMBERS

    Mohammed
    Fariha Islam
    Rasel Uddin

    Naveed
    Mahdia Nusrat
    Mahabub
    Definition & Types

    The banker-customer relationship refers to the legal & financial


    Association Between a bank & its customers. There are Two
    types of relationship between Banker-customer :

    General Relationship Special Relationship

    ● As a Debtor & Creditor


    ● Maintain Records
    ● As trustee & Beneficiary
    ● Maintain Confidentiality
    ● As pledger & pledge
    ● Obligation to honour
    ● As advisor & client
    cheques
    ● Fiduciary Relationship
    Communication Channels

    01 In-person
    interactions 02 Phone communication

    Online Banking & Email


    03 04 Correspondence
    Mobile app
    5
    Duties & Rights of a Banker

    2. To keep the 3 . To follow 4. To provide


    1. To honor
    Duties customer’s acc customer’s accurate acc
    cheques
    safe instructions statements

    1. Right of 3. Bankers rights


    Rights 2. Right of set off
    general lien on appropriation

    6
    Duties & Rights of a Customer

    4. To report
    3 . To review
    2. To keep their error
    1. To maintain their acc
    Duties acc information transactions to
    sufficient funds statements
    confidential the bank
    regularly
    promptly

    1. Access to
    2. 3. Fair
    Rights accurate
    Confidentiality treatment
    information

    7
    Banker as an Agent & Trustee

    As an Agent As an Trustee
    - Execute financial transactions on - Holds a position of trust &
    behalf of clients responsibility
    - Manages deposits, withdrawals, & - Manages assets & funds on behalf of
    other banking activities. clients or institutions
    - Facilities payments, transfers, & other - Adheres to fiduciary duties, prioritizing
    monetary transactions. the client’s interests
    - Acts in accordance with the client’s - Makes prudent investment decisions &
    instructions & best interests. provide financial guidance

    8
    Legal Aspects

    Mandate in Banker- Power of Attorney in


    Customer Relationship Banker-Customer
    Relationship
    ● A mandate in the banking ● A power of attorney (POA)in a
    context refers to an banker-customer relationship
    authorization given by an is a legal document that
    account holder to another grants someone the authority
    person to perform specific to act on behalf of the
    actions on their behalf account holder in a broader
    regarding their bank account.. legal sense.

    9
    Maintaining Secrecy in Banking

    Confidentiality
    1 Commitment 4 Customer Consent

    Here are
    2 Limited Disclosure some key 5 Employee Training
    aspects

    3 Authorized Access Only 6 Regular Security Audits

    10
    Summery

    Rights & Duties of a


    Illustrative Story
    Customer

    Banker Customer Banker as an Agent &


    Relationship Trustee

    Types Mandate power

    Communication
    Power of Attorney
    Channels

    Rights & Duties of a


    Maintaining Secrecy
    Banker
    11
    So what are the tips for
    healthy relationship between
    Banker & Customer?
    THANKYOU

    13

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