Lec 2 Kinds of Communication

KINDS OF COMMUNICATION
Verbal Communication
Non- verbal Communication
The word communication has originated from a
Latin word “Communicare” which means to
share. Communication is a process of
exchanging information, ideas, thoughts,
feeling and emotions through speech signals,
writing or behavior. In communication
process, a sender encodes a message and
then using a medium and send it to
appropriate feedback using a medium.
• Human being communicate in order to share
knowledge and experiences. Communication
without the use of words is called non-verbal
communication. On the contrary verbal
communication involves words. Words are
relatively easy to control but body language,
facial expression and vocal aspects are not.
Almost 60 to 90 % effect of a message comes
from non-verbal cues.
Importance of communication
• Express thoughts, ideas and feelings

• Creating awareness
• To fulfill a goal
• Avoid isolated
• Highlight issues
• Progress, development
• Educating the masses etc.
Verbal Communication
• Verbal communication is refers to the form of
communication in which message is
transmitted verbally, communication is done
by word, mouth and a piece of writing.
Objective of every communication is to have
people understood what we are trying to
convey.
Parts of verbal communication
(1) Oral Communication

In oral communication, Spoken words are used.
It includes face-to-face conversations, speech,
telephonic conversation, video, radio,
television, voice over internet. In oral
communication, communication is influenced
by pitch, volume, speed and clarity of
speaking.
(2) Written Communication
In written communication, written signs or symbols
are used to communicate. A written message
may be printed or hand written. In written
communication message can be transmitted via
email, letter, report, memo etc. Message, in
written communication, is influenced by the
vocabulary & grammar used, writing style,
precision and clarity of the language used.
• Types of Non-verbal communication
• KINESICS (BODY LANGUAGE)
• HAPTICS (TOUCH LANGUAGE)
• PROXEMICS ,(SPACE LANGUAGE) ARTIFACTS
ENVIRONMENTAL
• CHRONEMICS (TIME LANGUAGE)
• SILENCE
• SIGN
• PARALANGUAGE/ VOCALICS
Types of Non-verbal communication
• KINESICS (BODY LANGUAGE)

I. FACIAL EXPRESSION
II. HEAD
III. EYE GAZE
IV. GESTURES
V. POSTURES
VI. SHAPE OF BODY
VII.PERSONAL APPEARANCE ADORNMENT
Facial Expression
Head
• Head
• If someone moves his/her head up & down it
means that he/she is agree with you or saying
yes and it also means understanding and
acknowledgement. Sideways movement of
head means no or not understood. If a person
brings his head down and looking his feet or
earth; it is the symbol of humility & modesty.
Eye Contact
Gestures and Postures
A posture is a pose
using the body as its
communicator while
a gesture is a movement
made to demonstrate
an idea or sentiment.
Shape of Body
Personal Appearance Adornment
Haptics
Haptics is that sub

system of non-
language
communication
which conveys
meaning through
physical contact.
Proxemics (Space language)
• To communicate while keeping a distance is called

proxemics.
• Proxemics is the study of space and how we use it,
and how it makes us feel more or less comfortable.
How close you stand next to someone, for example,
depends on the relationship you have with that
person. ... Personal space: close up, about 1 - 4 feet
away from someone
Signs
Chronemics
Chronemics is the study of the

use of time in non-verbal
communication.
Artifacts
 ARTIFACTS
• ENVIRONMENTAL FACTORS
• APPROPRIATENESS CLIMATE
• MICRO-ENVIRONMENTS
• SCENT (OLFACTICS)
• COLOR(Chromatics) Chromatics is communication through
the use of color. It falls in category of non-
verbal communication. Colors of clothing, products or gifts
send intended or unintended messages to the recipient of
message
• LIGHTING
Silence
Allowing silence in a conversation puts pressure
on the other person. Silence can indicate
hostility. Silence can indicate disagreement.
Silence can indicate profoundness, such as
horror. Silence can indicate respect. Silence
can indicate contemplation. Silence can be
intentional rudeness. Silence can be the
creation of a listening space. Silence can be an
indication of empathy.
Paralanguage/ Vocalics
Attributes of speaking which include the pitch,
the tone, the volume, tempo, rhythm,
articulation, resonance, nasality and even the
accent of the speaker collectively known as
paralanguage, we can understand mood and
the situation by paralanguage expressions
Inter personal communication
Inter-personal communication Communication
between two or more people called inter-personal
communication
Intra Personal communication
Intra personalcommunication is a
process in which people communicate
with themselves either consciously or
unconsciously
Extra-personal communication is between
human beings and non-human entities.
Mass communication
Communication through electronic

gadgets (mass media) like books,
journals, TV, newspapers etc.
Effective Communication
• GATHER YOUR THOUGHTS
• CHOOSE YOUR WORDS
• VOICE MODULATION
• BODY LANGUAGE
• LISTEN CONCENTRATE
• EYE CONTACT ,POSTURES,SIMPLE OR
FAMILIAR LANGUAGE, QUESTIONING SKILLS

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KINDS OF COMMUNICATION

• Express thoughts, ideas and feelings

(1) Oral Communication

• KINESICS (BODY LANGUAGE)

Haptics is that sub

• To communicate while keeping a distance is called

Chronemics is the study of the

Communication through electronic

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