Incivility - Humility

INCIVILITY - HUMILITY
Articles Summarized
‘Moral humility: In life and at work’

I. H. Smith et al, Research in Organizational behavior 38 (2018)
77-94
‘Unjust punishment in organizations’

M. Mooijman et al. Research in Organizational behavior 38 (2018)
95-106
‘The Price of Incivility’

C. Porath et al. Harvard Business Review
(from the Magazine January–February 2013)
2
Articles Summarized
1. Moral humility: In life and at work
I. H. Smith et al, Research in Organizational behavior 38 (2018)
77-94
2. Unjust punishment in organizations

M. Mooijman et al. Research in Organizational behavior 38
(2018) 95-106
3. The Price of Incivility

C. Porath et al. Harvard Business Review (from the Magazine
January–February 2013)
Objective
• Multi-document summarization of the provided

research work related with incivility, humility
and punishment at the individual,
interpersonal, and organizational levels
4
Incivility
– Rude and uncivil behavior

– “Boss from hell”
– Violation of norms
– Intent to harm the target
5
Incivility - Forms
– Door slamming
– Side conversations
– Taking credit for good news but
pointing finger at team members
when something goes wrong.
– Yelling
– Losing patience
– Exclusion
– Taunting or sarcastic behavior
6
Incivility - Consequences
According to a study conducted from 1998~2011, the polls indicated following
results:
•48% intentionally decreased their work effort.
•47% intentionally decreased the time spent
at work.
•38% intentionally decreased the quality
of their work.
•63% lost work time avoiding the offender.
•66% said that their performance declined.
•78% said that their commitment to the organization declined.
•12% said that they left their job because of the uncivil treatment.
•25% admitted to taking their frustration out on customers
7
Humility
– A virtue composed of having
• A recognition of one’s own moral imperfection
• An appreciation for the moral strengths and
moral views of others
• A moral perspective that transcends the self
8
Humility
• Philosophical Perspective of Humility
-not to exaggerate own worth
• Theological Perspective of Humility
-total submission to Allah
• Organizational Perspective of Humility
-understanding unique point of views
-valuing others’ strengths
• Its not about having humility, its about having the right
amount of Humility
9
Humility
Low Humility Optimal High Humility
Humility
Individual Unable to see Moral awareness Moral blindness
Outcomes flaws in own through self
moral reflection
judgements and
actions
Interpersonal Intolerant and Seeks moral Perceived as
Outcomes unintentionally feedback from morally weak
harms others others and treats
them with moral
regard
Organizational Unethical Ethical culture Collective
Outcomes workplace and ethical corruption and
behavior workplace unethical
behavior workplace
behavior
10
Punishment
The imposition of an undesirable or unpleasant
outcome upon a group or individual, meted out by
an authority
• Deserved Punishment
• Deterring and preventive punishment (Both may
co-occur as well)
11
Just vs Unjust Punishment
• Just Punishment
– Achieves a balance between the severity of the
misconduct and the severity of the punishment.
• Unjust Punishment
– Consequence
– Decision making process that
preceded this punishment.
– Can foster antagonistic reactions.
12
Determinants of Punishments
– Theft
– Lying
– Insubordination
– Low Productivity
– Misconduct
– Failure to meet deadlines
– leader-subordinate distrust
13
Consequences of
Punishments
– Verbal reprimands
– Exclusion from high status work teams
– Bonus cuts
– Suspensions/Terminations
– Withholding social interactions
– No vacations
14
A leader’s responsibilities
– Manage yourself
– Model good behavior
– Ask for feedback
– Track instances of incivility and civility
– Teach civility
– Create good norms
– Reward good behavior
– Punish bad behavior
– Conduct post departure interviews
15
Conclusion
• Incivility is unacceptable as it negatively impacts
the workplace on a large scale
• Humility of leader increases value and respect in
team
• If people are inclined to break rules, leaders
should use punishments
16
Thank You!
17

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INCIVILITY - HUMILITY

‘Moral humility: In life and at work’

‘Unjust punishment in organizations’

‘The Price of Incivility’

2. Unjust punishment in organizations

3. The Price of Incivility

• Multi-document summarization of the provided

– Rude and uncivil behavior

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