Integrated Management System: IL&FS Property Management & Services Limited Hyderabad

INTEGRATED MANAGEMENT
SYSTEM
IL&FS Property Management & Services

Limited
Hyderabad
18-09-2010 1 Subroto Ghosh

What is a
Management System

What is a management system
A management system is the

framework of processes and
procedures used to ensure that an
organization can fulfil all tasks
required to achieve its objectives.

Purpose of management system
• High quality output that address customer need.
• Efficient operations along the value stream with
minimal waste
• Aligned operations, optimized for the
organization as a whole and focused on
customer satisfaction
• Mechanism for continual improvement of the
organization's products, processes and
practices.
Management systems @ IPM&SL
• Quality management systems ISO 9001:2000
• Environmental management systems ISO

14001(2004)
• Occupational Health and safety systems

OHSAS 18001:1999

Quality Management System
ISO 9001:2000 (QMS)
defines a management system model form
developing, implementing, and improving
the effectiveness of an organization’s
quality management system focused on
meeting customer requirements.

QMS Principles
1. customer-focused organization,
2. leadership,
3. involvement of people,
4. process approach,
5. system approach to management,
6. continual improvement,
7. factual approach to decision making and
8. Mutually beneficial supplier relationship.

Process model of QMS
Continual
Continualimprovement
improvementof
ofthe
thequality
qualitymanagement
managementsystem
system
Customers Customers
(and other Management
(and other
interested responsibility
interested
parties) parties)
Measurement,
Resource
analysis and
management improvement Satisfaction
Requirements
Product
Output
Input realization Product
Key:
Value adding activity
information flow

Typical QMS structure
STANDARD - ISO 9001
Policy, objectives, organization,

QUALITY MANUAL outline of quality system
Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces
Detailed instructions
INSTRUCTIONS on how to carry out
specific tasks
Quality
FORMS records
Design IT Support Installation Training

Environment Management System
The ISO 14001 provides a structured
management system for any organization
that will like to improve its environmental
performance by controlling the impact of
their activities, services and products on
their environment and organizations that will
like to be consistent with environmental laws
and policies.

EMS METHODOLOGY
Continual
improvement
Environmental
Policy
Management review
Planning
Checking
Implementation and Operation

Occupational Health and Safety
OSHAS 18001:1999 was developed as a model
to assist an organization in the identification,
evaluation, control, and minimization of
occupational health and safety.
Unlike ISO 14001, OHSAS 18001 is non-specific

and does not give a detailed design for a
management system.

EMS Vs OHS
• The primary difference between ISO 14001
and OHSAS 18001 lie in the planning activity.
• ISO 14001 identifies Environmental aspects

and Impacts associated with products,
services, and activities
• OHSAS 18001 identifies Hazards and Risk

associated with it workplace.
What are we doing ?
Integrating all these Management
system
For developing
Integrated Management
System
This is not an
integrated
management
system!
What is an Integrated Management System
• Integrated Management System is a single structure used
by organizations to manage their processes or activities
that transform inputs of resources into a product or
service which meet the organization's objectives and
equitably satisfy the stakeholders quality, health, safety,
environmental, security, ethical or any other identified
requirement
(Dalling 2007)
Structure of IMS
The organization
Integrated management systems

Demands Mission and vision
ISO ISO
Interested 9001 14001
parties
Policy
ISO
Results 18001

Characteristics of IMS
• Its scope will cover the totality of the organizations’
processes and systems and embrace health, safety,
environment, security, human Resource, finance, marketing,
public relations etc as relevant to the organizations’ values,
operations and objectives.
• It is formally defined in a uniform style that only varies where

necessary to meet its purpose for example, description of
broad principles as opposed to a defined sequence of steps to
be followed in a process.

Characteristics of IMS
• While ensuring the effectiveness of the IMS, replication of
documentation is minimized.
• The structure of an IMS does not follow that of a specific
management standard or item of legislation but is
designed to control and guide the organizations’ processes
in the most effective and efficient way.
• Each component of the management system takes account
of all of the other components as appropriate.
• It transparently addresses all relevant stakeholder key
requirements defined via relevant standards, legislation or
other defined requirements.

Cross reference of Standards
ISO guide 72 ISO 9001:2000 ISO 14001:2004 OHSAS 18001:2000
2.1 Identification of 5.2 Customer focus 4.3.1 Environmental 4.3.1 Planning for
needs, requirements 7.2.1 Determination aspects hazard identification,
and analysis of critical of requirements 4.3.2 Legal and other risk assessment and
issues related to product requirements control
4.3.2 Legal and other
requirements
3.2 Management of 6.2.1 General 4.4.2 Competence, 4.4.2 Training,

human resource 6.2.2 Competence training and awareness and
awareness and awareness competence
training
5.2 Preventive action 8.5.3 Preventive 4.5.3 Nonconformity, 4.5.2 Accidents

action corrective action and incidents,
preventive action nonconformity and
corrective action

Integration Model of ISO 9001

Why Integrated Management System
• Growing management system requirement

• Improved Effectiveness
• Reduced Cost
• Less redundancy and conflicting elements

Benefits of IMS
• Improved operational performance, internal
management methods and cross-functional
teamwork
• Higher motivation of staff
• Fewer multiple audits
• Enhanced customer confidence
• Reduced cost
Levels of Integration
Levels of Correspondence Generic Integrated
integration
Requirements Focus on structure: Focus on processes, Shared
compatibility or strong motivation for understanding,
alignment, cross continuous learning
reference or internal improvement. environment and
coordination of stakeholder
elements of the involvement.
standards
Reduction in time and More interrelation or Continuous
Benefits
cost, less paperwork, synergies and improvement of
less bureaucracy. tradeoffs, established performance,
targets and objectives competitive
are coordinated and advantage and more
balanced, sustainable
organization and development
responsibility are
defined together.

What are we doing
• Integrating ISO 9001:2000, ISO 14001 and
OHSAS 18001.
• Developing QHSE POLICY
• Developing QHSE Objectives
• Identification of common formats
• Common Audit Processes

Way Forward…
• QHSE POLICY of Organization
• Standard Manual for Processes
• Standard Formats for all management systems
• Standard Audit Process

Thank You All
Let’s meet in next session

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What is a management system?

What is a management system?

What are the purposes of a management system?

What are the purposes of a management system?

INTEGRATED MANAGEMENT

IL&FS Property Management & Services

18-09-2010 1 Subroto Ghosh

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A management system is the

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• Environmental management systems ISO

• Occupational Health and safety systems

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Policy, objectives, organization,

Design IT Support Installation Training

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Implementation and Operation

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Unlike ISO 14001, OHSAS 18001 is non-specific

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• ISO 14001 identifies Environmental aspects

• OHSAS 18001 identifies Hazards and Risk

Integrated management systems

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• It is formally defined in a uniform style that only varies where

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3.2 Management of 6.2.1 General 4.4.2 Competence, 4.4.2 Training,

5.2 Preventive action 8.5.3 Preventive 4.5.3 Nonconformity, 4.5.2 Accidents

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• Growing management system requirement

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Let’s meet in next session

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