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    Duane Hardy

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    This document provides a summary of Duane Hardy's technical skills, work experience, and education. It lists his contact information and details his extensive experience installing and supporting various operating systems, software, hardware, and networking equipment over a career spanning more than 30 years working in IT support roles for companies like Electronic Data Systems, Texas A&M University-Commerce, and Walmart. His most recent positions focused on desktop support, imaging and deploying new systems, and troubleshooting issues both on-site and remotely.

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    Duane Hardy

    Uploaded by

    dhardy61
    43 views3 pages
    This document provides a summary of Duane Hardy's technical skills, work experience, and education. It lists his contact information and details his extensive experience installing and supporting various operating systems, software, hardware, and networking equipment over a career spanning more than 30 years working in IT support roles for companies like Electronic Data Systems, Texas A&M University-Commerce, and Walmart. His most recent positions focused on desktop support, imaging and deploying new systems, and troubleshooting issues both on-site and remotely.

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    This document provides a summary of Duane Hardy's technical skills, work experience, and education. It lists his contact information and details his extensive experience installing and supporting various operating systems, software, hardware, and networking equipment over a career spanning more than 30 years working in IT support roles for companies like Electronic Data Systems, Texas A&M University-Commerce, and Walmart. His most recent positions focused on desktop support, imaging and deploying new systems, and troubleshooting issues both on-site and remotely.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    43 views3 pages

    Duane Hardy

    Uploaded by

    dhardy61
    This document provides a summary of Duane Hardy's technical skills, work experience, and education. It lists his contact information and details his extensive experience installing and supporting various operating systems, software, hardware, and networking equipment over a career spanning more than 30 years working in IT support roles for companies like Electronic Data Systems, Texas A&M University-Commerce, and Walmart. His most recent positions focused on desktop support, imaging and deploying new systems, and troubleshooting issues both on-site and remotely.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Duane Hardy

    214-733-3532 Randolph, TX

    [email protected]
    TECHNICAL SKILLS Operating Systems: Install and support Windows 98/2000/XP/Vista and Windows7. Computer Software: Install and support of MS Office suite 2003/2007/2010. Internet Explorer 6/7/8/9 Supported both Outlook and Lotus Notes email platforms. Supported and activated Blackberry devices and troubleshooting BES Server issues. Install and support of Cisco VPN, Adobe/Acrobat, Rumba CA Client, TCP/IP and Ghost Imaging Install and repair of Network CAD5 cabling and wiring cabinets software. Install and support of remote desktops and laptops using Damesware remote software. Computer Hardware: Install and repair of DELL/HP/COMPAQ/TOSHIBA Desktop systems. Install and repair of Dell/HP/COMPAQ/TOSHIBA laptops and tablets. Install, configure and repair of HP/DELL/CANNON/LEXMARK network printers and desktops.

    CNH - Greenville, TX Robert Half Temp. Position provided desktop support for this upgrade project. 3/5/2012 to 3/9/2012 Installed inventory data base application on all the PC desktops throughout a 500,000 square foot warehouse. Performed Windows7 upgrades on 20 machines. Backed up user data to external drives and reimaged the PC desktops with Ghost image. Then reconfigured user profile. 3/19/12 to 3/22/2012 Upgraded 40 Desktop PCs and monitors. Backing up user data and restoring to the user profiles on the new systems.

    Texas A&M -- Commerce, TX 12/6/2011 to 2/10/2012 Kelly Services Temp. Position provided desktop support to users on the Texas A&M campus. Backed up user data to the backup server. Then reimaged PC desktop and laptops using Ghost images from Network Image server. Installed and setup new HP Network printers and local HP LaserJet printers. Installed in house apps and moved PC equipment in office moves. Installed and setup Kiosk stand alone PCs Setup new out box Apple computers with OS X Lion and setup user profiles, installed MS Office and Acrobat. Then attached the Apple computers to the domain and setup network printers,

    Walmart Electronics Bonham, TX 1/21/2011 to 1/28/2012 Part time Sales Associate. Sales and support of PC desktop, laptops and home wireless equipment. Macys Fairveiw, TX 11/2010 to 01/2011 Temp job on seasonal recovery team. Maintain displays, stock the sales floor and customer service. Carney Ranch Yuba, OK 06/2009 to 10/2010 Misc. ranching jobs; working to build and repair fences, mowing pastures, hay hauling, etc. Texoma Medical Center - Denison, TX Desktop Support Technician Temp. 09/2008 to 05/2009

    Imaged and deployed new machines to be rolled to users for Win2000 to XP upgrade using Ghost Image software. Troubleshoot and repair remote users with in house remote software. Performed install and repair trouble tickets using CA ticketing system. Snap Fitness Center Fitness Rep - Paris, TX 09/2007 to 07/2008

    Supported in house software on PC and Security equipment. Maintained gym equipment, signed up new members

    Electronic Data Systems - Plano, TX NETWORK CABLING TECHNICIAN

    09/1985 to 07/2007 09/1985 to 07/1995

    Installed and supported Network cabling R5 coax and CAD5 wiring and patch paneling systems. Installed and supported IBM controllers, dumb terminals and network printers. COE PC TECHNICIAN 09/1995 to 01/2003

    Installed and supported DELL/COMPAQ Desktops and laptops. Installed, configured and repaired HP network printers. Installed and supported MS Office suite 2000, Cisco VPN. Helpdesk Support for offsite remote users. Imaged and deployed new machines to be rolled to users for Win2000 to XP upgrade using Ghost Image software. Performed install and repair trouble tickets using the Remedy Ticketing System. DESKTOP TECHNICIAN (Safety-Kleen Account) 01/2003 to 07/2007

    Provided desktop support to users within the SAFETY KLEEN company. Configure PC's, troubleshooting and repair of PC's, Printers. Installed PC's and Printers on the Network, also Installation of CAD5 cables, NIC Cards, duties include also support software such as installation and configurations of win98,win2000, XP, MS Office 2003, Rumba, Cisco VPN and user data backups, Used active Directory for new user setup, password reset and network printer install. Imaged and deployed new machines to be rolled to users for Win2000 to XP upgrade using Ghost Image software. Installed and repaired remote users with in house remote software and supported Blackberry handhelds and their connection the BES and Exchange servers. We also provided 24/7 on call support for the local executives and remotely for executives that where at offsite offices. In addition I installed simple wireless systems at the Executives homes. I using wireless hubs; I then configured the wireless network cards in their laptops for the best connection and security.

    Education: Lawrence Institute of Technology Associates Degree A+ and MCP Grayson County Community College: Microsoft Window 7

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