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    Michael Ibbotson - Up-To-date Resume

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    Michael Ibbotson
    Michael Ibbotson is seeking a desk side support or computer technician position. He has over 15 years of experience providing IT support and services including installing over $50,000 of computers and printers for US Bank and $1.5 million of computers for Xcel Energy. He has CompTIA A+ certifications and experience deploying, troubleshooting, and resolving issues with Windows, Active Directory, and Cisco systems. His background includes positions providing desktop support, PC installation, and repair of printers, copiers, and other office equipment.

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    Michael Ibbotson - Up-To-date Resume

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    Michael Ibbotson
    63 views1 page
    Michael Ibbotson is seeking a desk side support or computer technician position. He has over 15 years of experience providing IT support and services including installing over $50,000 of computers and printers for US Bank and $1.5 million of computers for Xcel Energy. He has CompTIA A+ certifications and experience deploying, troubleshooting, and resolving issues with Windows, Active Directory, and Cisco systems. His background includes positions providing desktop support, PC installation, and repair of printers, copiers, and other office equipment.

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    Resume - Michael Patrick Ibbotson

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    Michael Ibbotson is seeking a desk side support or computer technician position. He has over 15 years of experience providing IT support and services including installing over $50,000 of computers and printers for US Bank and $1.5 million of computers for Xcel Energy. He has CompTIA A+ certifications and experience deploying, troubleshooting, and resolving issues with Windows, Active Directory, and Cisco systems. His background includes positions providing desktop support, PC installation, and repair of printers, copiers, and other office equipment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    63 views1 page

    Michael Ibbotson - Up-To-date Resume

    Uploaded by

    Michael Ibbotson
    Michael Ibbotson is seeking a desk side support or computer technician position. He has over 15 years of experience providing IT support and services including installing over $50,000 of computers and printers for US Bank and $1.5 million of computers for Xcel Energy. He has CompTIA A+ certifications and experience deploying, troubleshooting, and resolving issues with Windows, Active Directory, and Cisco systems. His background includes positions providing desktop support, PC installation, and repair of printers, copiers, and other office equipment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Michael Patrick Ibbotson (303) 638-9599

    [email protected]
    POSITION SOUGHT
    Desk Side Support – Computer Technician – Network Technician
    QUALIFICATIONS
    Professional desktop support - refresh technician and computer, printer, fax and copier repair technician. Successfully installed over
    $50,000 dollars worth of computers and printers for US Bank and installed over $1,500,000 dollars worth of computers at Xcel.
     CompTIA Certifications - Lifetime: A+ Windows and A+ Macintosh-OS
     Troubleshot, resolved configuration/operating problems using Windows XP, 7 and 10
     Deployed computers using Active Directory and SCCM to install customers’ software
     Utilized Remedy and HP Service Manager to track installations, customers’ machines and trouble tickets
     Provided excellent customer service
     Testing of Cisco circuits, configuring same and resolving technical issues with Cisco routers and attached circuitry in college
    laboratory Cisco classes

    PROFESSIONAL EXPERIENCE
    Desk Side Support Proximity PC Technician Denver, CO
    Peak Systems, Inc. for BNP Paribas, Denver, CO 02/2018 – 03/2018
     In refresh support: configured/installed virtual Dell PC’s and laptops. Uused SCCM to load software on laptops using
    primarily Windows 7 system software. Provided desktop support for customers at Denver location and prepared Dell VDI
    PC’s and printers for backup site in Aurora. Configured printers for use at both sites.
     Supported customers with their computer and printer needs. Troubleshot issues both remotely and especially in-person.
    Contract PC Installation Technician Denver, CO
    Insight Global for CompuCom at US Bank, Denver, CO 01/2017 – 07/2017
     In refresh support: backed up old computers and deployed new computers on the network as well as decommissioned
    PC’s using Windows 7 system software
     Installed new printers and decommissioned old printers
    Contract Dell Desk Side Support PC Technician Denver, CO
    Peak Systems, Inc. for Xcel Energy 03/2012-12/2016
     In desk side and refresh support: configured, troubleshot and deployed 1,000’s of computers using primarily System 7
    software on the network as well as decommissioned PC’s
     Remotely and locally installed software for customer
     Resolved McAfee encryption issues
     Utilized Active Directory to locate customers and ascertain their user rights in terms of software they were allowed to use
     Located, identified and deleted computers in Active Directory, and checked if customers had been locked out
     Utilized Remedy, HP Service Manager and Quickbase to document repairs and hardware/software installations and to deal
    with customers
    Contract PC Technician Denver, CO
    Equitrac – Denver, CO 07/2010 – 03/2012
     Serviced, installed Equitrac copy and fax counter terminals using Windows XP and Win 7
     Troubleshot, resolved configuration/operating problems with Equitrac equipment
    Full-Time Student – Westwood College - Graduated 12/2011 Denver, CO
    B.S., Information Technology: Systems Security 05/2009-06/2010
     Emphasis in network security. Hands-on creation and troubleshooting of information technology networking systems
     Built and programmed Cisco LAN and WAN routing and switching circuits using the Cisco Command Line Interface
     Other courses/labs included Wireless Technologies, Active Directory, UNIX, LAN Security and more
     Created comprehensive, company-specific security policy/plan which included risk management considerations and an
    incident response plan
    Field Service Technician Denver, CO
    Frontier Business Products 12/2002-04/2009
     Repaired HP printers, Ricoh printers, FAX machines, scanners and photocopiers
     Provided technical support over-the-phone and in-person, utilizing interpersonal and troubleshooting skills
     Top producer in terms of over $15,000 to $20,000 monthly, billable income and $100,000 monthly, service contract work

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