WATER RESOURCES DEPARTMENT

PUBLIC WORKS DEPARTMENT

CITIZEN’S CHARTER
2011

©
Government of Tamil Nadu
2011
 WATER RESOURCES DEPARTMENT

PUBLIC WORKS DEPARTMENT

CITIZEN’S CHARTER

1. INTRODUCTION:

Citizen’s charter represents the commitment of Water

Resources Department of Public Works Department towards
accountability of this department in water sector to the people
of Tamil Nadu.

2. COMMITMENT:

Assuring better service delivery for maximising the

production and productivity of all the sectors requiring water,
by proper management and distribution of surface and
groundwater to achieve optimum utilisation in a rational and
scientific way. Formulation and implemention of the major,
medium and minor irrigation schemes, operation and
maintenance of irrigation systems.

3. VISION:

Improve irrigation service delivery and productivity of

Irrigated Agriculture with effective Water Resources
Management in river basin / sub basin frame work in Tamil
Nadu. And to improve water use efficiency by adopting better
Water planning and management and improving storage
capacity of all water bodies.

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4. MISSION:

• Effective service delivery in time in terms of Quantity

in the field of water sector.

• Co-ordinate with farmers and farmer’s organisation on

implementation of new schemes to enhance livelihood of
poor farmers.

• Preventive action to safe guard against Sea water intrusion

and pollution.

• Develop policies, regulations and standards for operation

of reservoirs and delivery systems, ensure safety of dams
and other structures.

• Promote the integrity of the process of tenders by ensuring

transparency in the procedure relating to procurement.

• Preventive Maintenance of irrigation structures and

appurtenance on priority basis.

• Develop goals and objectives for the basins.

• Ensure adequate quality control measures.

• Ensure sound environment.

5. ORGANISATION:

The Engineer-in-Chief, Water Resources Department

assists the Government as the technical and administrative
head of the department, monitors and co-ordinates the
functions of all the Chief Engineers.

For administrative reasons, Water Resources

Department has been divided into the following four
regions along basin lines for effective control under
Engineer in Chief, Water Resources Department at
Chennai.

Regional Chief Engineer, Chennai.

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Regional Chief Engineer, Trichy.

Regional Chief Engineer, Madurai.

Regional Chief Engineer, Coimbatore.

The Engineer-in-Chief, Water Resources Department

is assisted Technically by following specialized Chief
Engineers in overall planning and execution of
irrigation projects.

Chief Engineer, Water Resources Department, Plan
Formulation, Chennai.

Chief Engineer, Water Resources Department,

Design, Research and Construction Support, Chennai.

Chief Engineer, Water Resources Department,

Operation & Maintenance, Chennai.

Chief Engineer, Water Resources Department, State

Ground and Surface Water Resources Data Centre,
Taramani, Chennai.

Chief Engineer / Director, Water Resources

Department, Institute for Water Studies, Taramani,
Chennai.

6.0. SERVICES OF WATER RESOURCES DEPARTMENT

6.1. Registration of Contractors

6.1.1. Registration of contractors in appropriate class for

executing works on contract in WRD will be done by
the Superintending Engineer/Executive Engineer.

6.1.2. Prescribed qualifications for Contractors

♦ Financial capacity.
♦ Experience in the Building activities
♦ Solvency Certificate for the immovable property
♦ Charges for Registration

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 Works are entrusted to the registered Contractors
only.

 Registration in Circles and Divisions: The registration

can be done in the respective Circles by the Superintending
Engineers (State level/ Circle level) and by the Executive
Engineers in the respective Divisions in appropriate class
depending on their financial capacity, experience, etc.

♦ Class I - above Rs.75 lakh (State level/ Circle level)

♦ Class II - upto Rs.75 lakh (State level/ Circle level)

♦ Class III - upto Rs.30 lakh (State level/ Circle level)

♦ Class IV - upto Rs.15 lakh (State level/ Circle level)

♦ Class V - upto Rs.6 lakh (Division level)

 Non-discrimination and accessibility: The

Superintending Engineers and the Executive Engineers act
with Non - Discrimination as per the guidelines given by
the Government and their offices are well spread over the
state.

 Expectations of the Organisation from citizens for the

fulfillment of the above commitment: Filled up
application along with the copies of documents like,
solvency for the required value, experience certificate and
details in support of financial capacity, etc., and original of
particulars for verification, are to be given to the
Superintending Engineers or the Executive Engineer, as the
case may be.

Procedures for Issue of Tender Schedule:

 Information: The required documents for tendering the

rates for the works, on contract basis, will be issued then
and there for construction or maintenance of buildings.

 Standards of service :The availability of this service will

be intimated to the citizen in the following mode:

♦ Issuing tender notices by post to the registered

contractors.

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 ♦ By displaying the tender notices in notice board of
PWD offices.

♦ By publishing tender notice in the Daily News

magazines, both in Tamil & English and on Website
also.

♦ By publishing the tender notice in the weekly Tender

Bulletin published by the Director of Information and
Public Relations, Secretariat, Chennai or by weekly
Tender Bulletin published by the District Collector in
the Local areas according to the value of works.
Calling of tenders is being done as stipulated in the
Tender Transparency act.

 Choice and Consultation: The details of this services can

be had from the Superintending Engineer or the Executive
Engineer.

 Grievance Redress: Problems can be solved by contacting

the respective Executive Engineer or Superintending
Engineer of this Department in person.

 Cost / Charges: On receipt of the information of Tender

notice, the contractor should give a written request for the
tender schedule along with the challan / demand draft for
the cost of Tenders. The tender schedule will be issued to
the Contractor on receipt of the requisition. The cost /
charges and mode of payment are indicated in the notice
inviting tenders depending on the value of the works to be
executed.

6.2. The Tamil Nadu Transparency in Terders Act, 1998

The Tamil Nadu Transparency in Tenders Act, 1998 was

enacted by the Legislative Assembly of Tamil Nadu as Act No
43 of 1998 and came into force on 11.12.1998. This Act
provides for transparency in the Public procurement and
regulates the procedure in inviting and accepting tenders and
matters concerned therewith or incidental there to:

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6.3. River Basin Management and Development Board

For integrated planning, monitoring, management and

development of water and land resources with the active
involvement of stakeholders of the river basins, two Basin
Management Boards, one for Palar and the other for
Tambaraparani have been set up. A committee has also been
constituted in each of the above two basins to take all the
decisions with the assistance of a Technical Secretariat.

6.4. Participatory Irrigation Management (PIM)

Programme

Participatory Irrigation Management Programme

promoted by the Government of Tamil Nadu in the State
encourages participation of farmers in the operation,
maintenance and management of the irrigation systems under
the control of Water Resources Department. Constitution of
farmers’ organizations (Water Users Associations, Distributory
Committees and Project Committees) comprising all the
agriculture water users is envisaged in the Tamil Nadu
Farmers’ Management Irrigation System Act, 2000 (Tamil
Nadu Act 7 of 2001).

6.5. Irrigated Agriculture Modernisation and Water -

Bodies Restoration and Management
(IAMWARM) Project

The Tamil Nadu is implementing the Tamil Nadu

Irrigated Agriculture Modernisation and Water Bodies
Restoration and Management Project (IAMWARM) with World
Bank support at a total project cost of Rs.2547 Crore with the
objective to improve irrigation service delivery and
productivity of Irrigated Agriculture with effective Water
Resources Management in river basin sub basin frame work in

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 Tamil Nadu for a period of six years from 2007-2013. The
Water Resources Department component is Rs.1785.62 Crore.
The project will be implemented in an integrated manner with
the participation of 7 line departments viz., Agriculture,
Animal Husbandry, Fisheries, Horticulture, Agricultural
Engineering, Agricultural Marketing and Tamil Nadu
Agricultural University. The project is proposed to be
implemented in 60 sub basins. In the first four years, the
project was taken up in 55 sub basins. In the year 2011-
2012, works in 5 sub basins will be taken up. The total ayacut
benefitted by this project is 6,16,000 hectares.

6.6. Weekly Water Shandy (Irrigation Assessment and

Action Programme)

The Irrigation Assessment and Action Programme is

essentially based on the premise that, for the irrigation
management to be effective, good rapport must be built up
between the irrigation managers and the farmers with mutual
trust and willingness to share the information available and
take joint decisions. Hence, Weekly Water Shandy is being
conducted by territorial Section Officers to achieve this
objective.

6.7. Farmers Participation in Maintenance Works

There are 102 irrigation systems in the State. All other

rainfed tanks and minor diversion works are classified as
non-system works and are maintained by Water Resources
Department under a separate lumpsum grant. Whenever
there is a natural calamity, separate special fund is made
available by the Government to meet out the expenditure on
restoration of the damaged structures.

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 To protect the irrigation structures from anti-social
elements during flood times, patrolling round the clock is
arranged with the help of the public. The Section Officer,
after duly consulting the farmers, will decide the priority for
taking up the maintenance works out of the budget provision
allocated for such works. If the farmers themselves come
forward to do the maintenance works which they need, the
Section Officer will suggest them as to how to execute the
work economically either with the help of machinery or with
manpower. The public, especially, farmers can render their
co-operation in evicting the encroachments in water bodies by
individuals.

6.8. Tamil Nadu Tanks Protection and Eviction of

Encroachment Act, 2007

In 2007, the Tamil Nadu Tanks Protection and Eviction

of Encroachment Act was enacted to restore the original
capacity of the tank and for evicting the encroachments.

6.9. Irrigation Conference

To facilitate the farmers and the officers to discuss

freely about the new schemes and the distribution of irrigation
water, Irrigation Conference are arranged in each district once
in a year.

A souvenir covering the details of irrigation in the

district and the problems of the farmers etc, are published in
the conference.

The souvenir contains all details required by the

farmers.

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6.10. Information Centres

Information counters are opened at the Offices of the

Executive Engineer, Superintending Engineer and Chief
Engineer. Petitions are received duly giving necessary
acknowledgement.

The stage of petitions are also be informed to the public

immediately.

6.11. Services of Irrigation Management Training

Institute (I.M.T.I.)

The Irrigation Management Training Institute (I.M.T.I.)

was established in the year 1984 to strengthen institutional
capabilities of Water Resources and other related
organizations. The institution is imparting training to all those
involved in irrigated agriculture including farmers, exposing
them to modern techniques in irrigation management and also
conduct action research in irrigation systems. Regular training
programmes are conducted on various aspects of irrigation
management including Participatory Irrigation Management
(PIM), application of computer software in irrigation
management, human resources development, etc.

Training programmes are organized to the field staff of

Water Resources Department, Agricultural Department and
Agricultural Engineering Department on irrigation
management. Training programmes on specialized topics are
also undertaken for the organisations on their specific
requests.

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6.12. Tamil Nadu Directorate of Boilers

The Tamil Nadu Directorate of Boilers is a statutory

body of the Tamil Nadu Public Works Department, enforcing
Central Act, "Indian Boilers Act, 1923" by State machinery,
through the "Director of Boilers and subordinate officers" for
the purpose of ensuring safety of life and property.

Any information about the Directorate and other details

can be obtained from the regional offices and district level
offices located at different districts in the State.

7.0. RIGHT TO INFORMATION ACT

To provide information as ordered in the RTI Act, Public

Information Officers and Appellate authority are available in
all the Chief Engineers office. Similarly at district level,
Executive Engineers of Water Resources Department and the
concerned Superintending Engineers are the PIO and
Appellate authorities.

8.0. HOW CITIZENS CAN HELP US TO SERVE THEM

BETTER
• Only eligible contractors should participate even though
the tender schedule is sold to every one who is willing to
tender.

• The procedures stipulated by the department are to be

followed to have the full benefit of the service and the
citizens may avoid claims which do not match with the
working procedures of the Department.

• For any grievances, the citizens may approach the

concerned officers first and get the problems sorted out
and can opt for taking the matter further to the higher
authorities only on genuine cases.

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 • Any feed back on the working procedures can be
suggested by the citizens for improving the efficiency and
the activities of the Public Works Department for the
benefit of the people at large.

9.0. List of officers for contact

The list of officers for contact in Chief Engineers’ offices

are given in Annexure. Further details on all irrigation related
subjects may be obtained from the office of the Engineer-in-
Chief, Water Resources Department and the offices of the four
Regional Chief Engineers located at Chennai, Tiruchirappalli,
Madurai and Coimbatore.

K.V.RAMALINGAM
MINISTER FOR PUBLIC WORKS

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 ANNEXURE

LIST OF OFFICERS FOR CONTACT IN CHIEF

ENGINEER’S OFFICES

Sl. NAME OF OFFICE OFFICER FOR CONTACT

NO.
1. ENGINEER–IN-CHIEF, W.R.D, P.W.D., 1. JOINT CHIEF ENGINEER
CHEPAUK, CHENNAI-600005. [IRRIGATION]
2. SUPERINTENDING ENGINEER
(PROCUREMENT) IAMWARM
PROJECT.

2. CHIEF ENGINEER, W.R.D.,

PLAN FORMULATION, JOINT CHIEF ENGINEER
CHEPAUK, CHENNAI-600005. (PLAN FORMULATION)

3. CHIEF ENGINEER, W.R.D., JOINT CHIEF ENGINEER

OPERATION & MAINTENANCE, (OPERATION& MAINTENANCE)
CHEPAUK, CHENNAI-600005.

4. CHIEF ENGINEER, W.R.D., JOINT CHIEF ENGINEER

DESIGN, RESEARCH AND (DESIGN, RESEARCH AND
CONSTRUCTION SUPPORT, CONSTRUCTION SUPPORT)
CHEPAUK, CHENNAI-600005.

5. CHIEF ENGINEER, W.R.D., JOINT CHIEF ENGINEER

STATE GROUND & SURFACE WATER (STATE GROUND &SURFACE WATER
RESOURCES DATA CENTRE, RESOURCES DATA CENTRE),
TARAMANI, CHENNAI-600 113.

6. CHIEF ENGINEER, W.R.D., DEPUTY CHIEF ENGINEER

CHENNAI REGION, CHENNAI REGION
CHEPAUK, CHENNAI-600005.

7. CHIEF ENGINEER, W.R.D., DEPUTY CHIEF ENGINEER

TIRUCHI REGION, TIRUCHI REGION
PUDUKOTTAI ROAD,
P.B.No.803, SUBRAMANIAPURAM,
TIRUCHIRAPPALLI-620 020.
8. CHIEF ENGINEER, W.R.D., DEPUTY CHIEF ENGINEER
COIMBATORE REGION, COIMBATORE REGION
TOWN HALL ROAD,
COIMBATORE-641 001.

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9. CHIEF ENGINEER, W.R.D., DEPUTY CHIEF ENGINEER
MADURAI REGION, MADURAI REGION
THALLAKULAM,
MADURAI-625 002.
10. CHIEF ENGINEER & DIRECTOR, JOINT DIRECTOR
W.R.D., INSTITUTE FOR WATER STUDIES
INSTITUTE FOR WATER STUDIES,
TARAMANI, CHENNAI-600 113.
11. DIRECTOR, JOINT DIRECTOR,
IRRIGATION MANAGEMENT IRRIGATION MANAGEMENT TRAINING
TRAINING INSTITUTE, INSTITUTE
THUVAKUDI,
TIRUCHIRAPPALLI-620 015.

12. DIRECTOR OF BOILERS, DEPUTY DIRECTOR OF BOILERS,

PWD COMPOUND,
CHEPAUK,
CHENNAI – 600 005.

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