THE INSTITUTE OF FINANCE MANAGEMENT

FACULTY OF INSURANCE AND SOCIAL PROTECTION

DEPARTMENT OF SOCIAL PROTECTION AND ACTUARIAL
STUDIES
BACHELOR OF SCIENCE IN SOCIAL PROTECTION
YEAR TWO
ACADEMIC YEAR: 2022/2023

A FIELD ON PRACTICAL TRAINING CONDUCTED AT

NATIONAL SOCIAL SECURITY FUND (NSSF) – MIKOCHENI,
DAR ES SALAAM.

CANDIDATE NAME: KELLY CURTHBERT MARIKI

REG. NUMBER: IMC/BSP/2111163
SUBMISSION DATE: 20/01/2023

SUPERVISOR; MR MYEGA, FRANCIS

 ACKNOWLEDGEMENT

I wish to express my primary appreciations to God for his great assistance and support such as
mind and body fitness, knowledge and wonderful opportunities he provides to me every day of
my life.

This report has been made possible by the material and moral support of many. I would also like
to thank my host organization, NSSF Mikocheni, for accepting me to undertake my practical
training with them and also guiding me during the whole process of being working with them.

Moreover, I would like to thank my lectures at IFM, NSSF host supervisor, all my friends and
classmate who have been always there to encourage me and enrich my knowledge and
understanding toward academic matter.

Finally, with high gratitude I send my sincere thanks to my academic field report supervisor Mr
Myega, Francis for his supervisory guidance toward the preparation of this field report to the
final stage of submission, I could have not done it better without his supervision.
 LIST OF ABBREVIATIONS
ACO Assistant Compliance Officer
AO Accountant Officer
BAM Benefit Manager
BPO Benefit Processing Officer
CHQ Cheque
CO Compliance Officer
DEO Data Entry Officer
DRV Driver
GEPF Government Employees Pension Fund
IFM Institute of Finance Management
LAPF Local Authority Pension Fund
MC Manual Checking
NSSF National Social Security Fund
PAO Processing Assistant officer
P/A Personal Accountant
POO Personal Operation Officer
P/S Personal Secretary
PPF Parastatal Pension Fund
PSPF Public Service Pension Fund
PSSSF Public Service Social Security Fund
QMS Quality Management Supply
RM Regional Manager
S/A Senior Accountants
SBAO Senior Benefit Attendant Officer
SCO Senior Compliance Officer
SHIB Social Health Insurance Benefit
SHIBO Social Health Insurance Benefit Officer
 EXECUTIVE SUMMARY
The report is about practical training conducted at NSSF Mikocheni, performed over a period of
8 weeks from 8 JULY, 2022 to 8 th SEPTEMBER, 2022 as a part of the fulfilments of the
Bachelor Degree of Science in Social Protection at the end of the first year.

The objective of undertaking field is to prepare a student with practical skills obtained from field
area and gives him/her a room to translate the skills into the theories taught in class. Practical
training also aimed at exposing students and makes them familiar with the work environment,
procedures, ethics and environment. It gives experience and equips students with the necessary
abilities to handle and solve problems that they will face in the future when they will be
employed.

The report also contains the description of work done and the lesson learnt during the whole time
of field practical training like (investigation of members claims, registration of new members,
modification of members information, visiting different employers, printing member ship cards
and manual checking to the employers files) and the summary of the work done and lesson learnt
in different department as well as the challenges encountered during the field work

The report also provide an analysis of the study by giving the relationship exist between what
learnt in class (theory) and what done during practical training and point out if there is any
difference exist between theory and practical. Also explain the skills and knowledge enhanced as
a result of field practical training

Finally, the report concludes by providing the strength and weaknesses observed during practical
training and recommend on what to be considered during the field practical training to both
NSSF and IFM so that the aim of practical to be achieved and successfully.
 TABLE OF CONTENTS
ACKNOWLDGMENT …………………………………………………………………………ii
LIST OF ABBREVIATIONS......................................................................................................iii
EXECUTIVE SUMMARY..........................................................................................................iv
CHAPTER ONE............................................................................................................................1
1.1 Chapter Introduction..............................................................................................................1
1.2 Purpose and Objective of Field Practical Training..............................................................1
1.2.1 Overall Purpose of Field Practical Training......................................................................1
1.2.2 Learning Objectives for Conduction of Fieldwork............................................................1
1.3 An Overview Field Placement................................................................................................2
1.3.1 Background of the NSSF......................................................................................................2
1.3.1.1 Products and Services........................................................................................................2
1.3.2. Primary Functions of NSSF................................................................................................4
1.3.3 The Organization Structure of NSSF Temeke Office.......................................................5
1.4 Review of the Industry that NSSF are Operating.............................................................................5
1.4.1 Customers..............................................................................................................................5
1.4.3 Substitute...............................................................................................................................6
1.4.4 Barrier to enter.....................................................................................................................6
CHAPTER TWO...........................................................................................................................7
2.1 Chapter Introduction..............................................................................................................7
2.2 Task Undertaken during the field........................................................................................................7
2.2.1 Registration of new members..............................................................................................7
2.2.2 Verification of member forms.............................................................................................7
2.2.3 Manual checking to the employees files..............................................................................7
2.2.4 Entering and updating new information............................................................................7
2.2.5 Arranging Claims File and providing member services...................................................8
2.3 Lesson Learnt Based on Description of Work Done............................................................8
2.3.1 Registration of new members..............................................................................................8
2.3.2 Verification of member forms.............................................................................................8
2.3.3 Manual checking to the employees files..............................................................................8
2.3.4 Entering and updating new information............................................................................8
2.3.5 Arranging Claims File and providing member services...................................................9
2.4 Summary of Work done and Lesson Learnt in Different Department..............................9
2.5 Challenges Encountered During the Fieldwork....................................................................9
CHAPTER THREE.....................................................................................................................11
3.1 Chapter Introduction............................................................................................................11
3.2 Theories learnt in class and what is happening in the market..........................................11
3.3 Skill learned and enhanced...................................................................................................11
3.3.1 Organization behavior and culture;..................................................................................11
3.3.2 . Knowledge of Social Security Package...........................................................................12
3.3.3 Self-Management Skills......................................................................................................12
3. 4 How the experience has affected career plan and ambitions ..........................................12
3. 5 Skills that student lack and problems faced.............................................................................12
CHAPTER FOUR.......................................................................................................................13
4.1 Chapter Introduction............................................................................................................13
4.2 Conclusion..............................................................................................................................13
4.3 Recommendation...................................................................................................................13
4.3.1 Recommendation to NSSF.................................................................................................14
4.3.2Recommendation to Institute of Finance Management...................................................14
REFERENCES............................................................................................................................15
 CHAPTER ONE

INTRODUCTION

1.1 Chapter Introduction

This is chapter one of the practical training report which provides information regarding the
practical training, general objective for conducting practical training, specific objectives and
overview Field work placement rationale, NSSF background, primary function of NSSF,
structure of NSSF Mikocheni branch.

1.2 Purpose and Objective of Field Practical Training

The general objective of field practical training is to make a student gain experience real
business environment by working on a specific field of work that relate to his study career.
Practical training provides learning opportunities connected to all parts of the curriculum. The
student works with the support and appropriate help from the field instructor. Though, the
student is engaged in carrying out a particular activity, so the accountability of the students.

1.2.1 Overall Purpose of Field Practical Training

The overall objective of the field training practical is to enhance the knowledge and skills
concerning social protection, integrate the theories and practices learned in and out of the
classroom, to develop a sense of commitment to the social protection profession and Code of
Ethics, to develop an understanding of the diversity of a community population and the role of
diversity in social protection practice, to develop an understanding of how administrative
processes and policies impact delivery of services, to develop professional relationships within
the community.

1.2.2 Learning Objectives for Conduction of Fieldwork

The objective of field practical training conducted at NSSF Mikocheni branch is to deliver
opportunity to students work in professional scenery to build up and demonstrate skills in social
protection work, to integrate the theories and practices learned in and out the classroom, to
advance intelligence of commitment to the social work profession and rules of ethics, to develop
an accepting of the diversity of a community population and the role of diversity in social work

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practice, develop an understanding of how decision-making policies procedure and policies
impact delivery of services, to provide specialized connection within the community to better
understand local resources to benefit future clients, and to confirm personal interest and
capabilities in the social facilities.

1.3 An Overview Field Placement

The fieldwork conducted at National Social Security Fund (NSSF), Mikocheni - Dar es salaam,
in the department of benefit supervised by: Mrs. LILIAN MGAYA from 08/07/2022 to
8/09/2022 covering a period of eight weeks.

1.3.1 Background of the NSSF

National Social Security Fund (NSSF) this is the government agency of Tanzania which save
both private and public sectors to both employees and employers. The National Social Security
Fund (NSSF) was established by the Act of Parliament No. 28 of 1997 to replace the defunct
National Provident Fund (NPF). NSSF is a compulsory scheme providing a wider range of
benefits which are based on internationally accepted standards. The predecessor is National
Provident Fund founded 1997, the headquarters is located at B. Mkapa Pension Towers; Plot no
759 Bloc no 10, Azikiwe Street, Kivukoni, Dar es salaam, and it have branched almost all region
of Tanzania and some few branches in district level.

1.3.1.1 Products/Services
The scheme provides seven benefit which are categorized as long-term benefit and short-term
benefit as follows;
The long-term benefits/ pensions are;

Old age pension

The common objective of the retirement pension is to guarantee income security to the
elderly by means of payment of cash benefits intended to form the major part or totality of
their income. Retirement Pension Benefit is paid to a person who retires from employment
and fulfills the following conditions: - Attainment of pensionable age which is 60 years old.
Early retirement benefits can however be claimed on attaining age of 55 to 59 years. and
must have made at least 180 months or 15 years contributions to the fund.

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Note: A member who has just retired from the employment but does not meet the qualify in
conditions for pension benefit will be entitled to a Special Lump sum Payment this will be
calculated on the base of insured person’s monthly contribution at the time the lump sum
becomes payable times the number of months of contribution.

Invalidity benefit
Invalidity benefit is paid to an insured member who has lost his/her earning capacity due to
physical or mental inability as will be certified by the medical board. From the NSSF point of
view, invalidity can be defined in three different concepts: - Physical invalidity, Occupational
invalidity General invalidity. Certification by the Medical Board that the insured person has
lost at least 2/3 of his/her earning capacity.

Survivors benefit
When an insured member dies while working, spouse(s) and children are the immediate
beneficiaries but in case at the time of death the deceased had neither a spouse nor children,
then parents shall qualify for the benefits if they depended solely on the deceased member.
Note: where a deceased insured member had not satisfied the qualifying conditions for
survivorship, his/ her dependent will be entitled to the Survivors Special Lump sum.

The short-term benefits are;

Funeral grant
This is fixed lump sum cash grant payable to the person responsible for the funeral
arrangement of a diseased person, who was an insured person. The amount payable shall be
reviewed from time to time to ensure that it is sufficient to meet reasonable burial expenses.
Maternity benefit
Maternity benefits are payable to a female member of NSSF who as a result of confinement
needs some support to take care of herself and her baby before and after confinement.

Maternity benefits shall include cash benefits and medical benefits during pre-natal and post-
natal periods. During the period of confinement, the female insured person will be paid 100%
of her salary for a period of twelve weeks.

An insured person has contributed for at least 36 monthly contributions to the fund out of
which contributions are made in the last three years prior to date of confinement.

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Unemployment benefit
This benefit is provided (paid) to the members who lost their jobs and are currently unable to
secure employment elsewhere. The unemployment benefits have taken the place of what used to
be known as withdraw benefit and it came about three months after the enactment of the public
service social security fund (PSSSF) act, 2018.
Social hearth insurance benefit
NSSF is offering medical insurance and provisions of essential drugs to the insured person with
the aim of relieving the insured person from the burden of cost sharing in medical services. It
covers all NSSF members with their family (of up to four children under 18 or 21 years if
engaged in full time education.

1.3.1.2 Core Values of NSSF

The fund will undertake the operations on the basis of Integrity, Innovativeness, Accountability,
Teamwork and Transparency.

1.3.1.3 Vision of NSSF

The Fund envisions is becoming a leading provider of social security services in Africa by 2020.

1.3.1.4 Mission of NSSF

The Fund is committed to meet members’ evolving social security needs using competent,
innovative, motivated staff and state-of-the-art technology.

1.3.2. Primary Functions of NSSF

The National Social Security Fund (NSSF) is government agency of Tanzania responsible for the
collection, safekeeping, responsible investment and distribution of retirement funds of all
employees in all sectors of Tanzania economy that do not fall under government pensions
schemes. NSSF function and operations are guided by the recognized bodies of which are
International Labour Organisation (ILO).

NSSF is a fully funded scheme under running under defined benefit principles. All funds
collected are wholly invested for the purpose of financing benefit payments. The scheme
provides seven benefits which are categorized as long-term benefits and short-term benefits as
follows;

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Long Term Benefits/Pensions, Retirement Pension, Invalidity Pension, Survivor's Pension
Short Term Benefits/Pensions, Funeral Grant, Maternity Benefit, Unemployment benefit, Health
Insurance Benefit

1.3.3 The Organization Structure of NSSF Temeke Office

National social security fund (NSSF) Temeke branch is under the Regional Manager, which is
headed of the office. It complies several departments such as accounting department, compliance
department that consist of registration section, benefits department, and records and statistic
department.

Figure 1; Organization structure of National Social security Fund (NSSF) at Temeke – Dar es
salaam.

1.4 Review of the Industry that NSSF are Operating

NSSF industry is operating as a Social Security scheme, the analysis of the industry is based on
the competition, substitute of the fund, customers and challenges of NSSF.

1.4.1 Customers
Customers of the National social security fund (NSSF) are all employers and employees from
different sectors including Private Sector (companies, non- governmental organization,
embassies employing Tanzanians international organizations and also organized groups in the

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informal sector), Government ministries and departments employing non-pensionable
employees, Self-employed or any other employed person not covered by any other scheme
Under the section II (1) of the acts provides that every employer shall register with NSSF within
one month, also under section II (6) of the Act provides that employer who is registered by NSSF
should register an insured person who is an employee on his firm. Every registered employer is
required to remit to the fund 20% of the employee gross salary as joint contribution from
employer and employee at the rate of either 10% employer or 10%.

1.4.2 Competition
NSSF faces competition from other social security Fund example PSSF, some voluntary
members prefer to register into Public Service Social Security fund (PSSF), this because of good
services from this fund as compared to NSSF. Also, NSSF faces competition on the Social
Health Insurance Benefit (SHIB). Under social health insurance benefits there are different funds
example National Health Insurance Fund (NHIF) are providing health benefits in large coverage
compared to the NSSF coverage

1.4.3 Substitute
The objective of NSSF is the provision of benefits/pension which is categorized into long term
and short term these are old age pension, Invalidity pension, Survivor’s pension, Maternity
benefits, Funeral grant, Employment injury and Social Health Insurance Benefits.
The substitute of NSSF is all other related business production of the fund is Investment, also
through the NSSF investment policy, the fund invested in different economic and social projects
example Mtonikijichi Housing scheme Location, Kigamboni Bridge and Construction of
University of DODOMA

1.4.4 Barrier to enter

The barrier to entry is influenced by several factors like interference of political activities with
NSSF, economies of scale, services and product differentiation, government policies which
sometime not give high support to social protection industry.

Also, number of employees is smaller than the work available, this makes difficult to accumulate
all works available. Also, there some offices in the compliance are not filled with employee this
led one employee to operate in two offices at the same time.

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 CHAPTER TWO
WORK DONE AND LESSON LEARNT

2.1 Chapter Introduction

This chapter contain the description of activities which undertaken during the practical activities
and highlight the lesson learn from those tasks undertaken. And also explaining the challenges
faced during the conducts of practical training session at NSSF HQ.

2.2 Task Undertaken during the field practical

2.2.1 Registration of New Members
During registration of new voluntary members, she/he should provide his information that are
Full name, parent’s names, and their date of birth and finger prints. Member should not register
twice also member should able to contribute 20000/= or above that amount per month in order to
become an active NSSF member.

2.2.2Verification of member forms

Member form such as claimant form verified by benefits officer in order to continue with other
process of claims and also benefit officer check and verifies form which is needed when starting
opening claims, for example claimant of unemployment pension must provide and have
documents form for opening unemployment claim during the opening claims.

2.2.3 Manual Checking to Employer’s Files

Done through critical and effectively view the employer’s files for the purpose of determining if
there are arrears of contributions, final date to visit or to inspect the particular employer and also
verifying the employer’s information if are right.

2.2.4 Entering and updating new information

Entering new information of claimant after opening claim in lodgment book and benefit dispatch
register book was Very important, to keep record of claims and also some of information
supposed to updating in computer system after monthly as such as the information of suspended
claims, social health pension and also the information of retirement pensioners.

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2.2.5 Arranging Claims File and providing member services.
Arranging files such as pensioner file according to date and month this keep files safe for future
uses and I had a chance to provide services and assistance to NSSF member. Such assistance
includes tasks such as to fill out the claims form.

2.3 Lesson Learnt Based on Description of Work Done

The following are the lesson learnt on the description of task done during the field practical
training in different department/sections

2.3.1 Registration of New Members

In order to become a member of NSSF there are identity particulars should provide to the fund
like finger prints and also the one who want to register voluntary should her/himself able to
contribute 20000/= per month. Important of being voluntary member enables you to save your
funds and also help to get Health services from the hospital contracted by NSSF.

2.3.2 Verification of member forms.

Attachments required when submitting claim, must exist when member opening that claim such
as retirement pension both document original and copies, such as national ID, letter of retire and
bankcard. Claimant must fill out form, which are required for opening claims.

2.3.3 Manual Checking

It’s important to conduct manual checking to the employers file to make sure the information
that present in the files is correct so that to avoid confusion of data, issues like arrears of
contributions if present to enforce the employers to pay them in any means. Also viewing the
final date visiting that employer help to plan another time to visit that employer because for a
year an employer should be visited two times.

2.3.4 Entering and updating new information

New information of member should be upgrading well such as every month new information of
members qualify to get social health insurance pension and old age pension, are updated in
computer system, in order to allow member who, qualify to get social health pension to continue
to get health benefits.

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2.3.5 Arranging Claims File and providing member services.
Arranging of file in any organization such as NSSF are more important, file must be arranged
well in order to simplify searching when they are needed example files arranged according to the
months paid. In addition, organization customers should get best service from organization
officers such as benefit officer, member come to file a claim or for another problem; organization
officer should listen to his problem and give him answers that will solve his problem.

2.4 Summary of Work done and Lesson Learnt in Different Department.

During the field work training, all the training done under the department of benefits department.

Department of benefits
In this department the work done mostly deal with providing benefits to members such as
Unemployment benefits and Maternity benefits, member should provide all claim forms in order
to get benefits.

Lesson learnt; it is necessary to conduct manual checking to correct the information in employers
file, filling the inspection reports provide the overview of the meeting between compliance
officers and the employer, arrangement of files simplify the process of finding a particular file
because files are used to keep the necessary data and also some documents must be scanned and
stored as a soft copy and other are printed so to be stored as hard copy and other to be supplied to
different employers or members of schemes.

Department of Registration
In this department the registration of new members come to the office and printing their card is
conducted, and also registered the members who comes to take their membership card.

Lesson learnt; members should be registered so that to be involving in contributing to the scheme
and also being able to receive their benefits, also cards should be printed and given to the
members for identification and also the record of members that already take their card should be
recorded to avoid those who lost their card to come to claim for another card.

2.5 Challenges Encountered During the Fieldwork

Performed unrelated work to what we learnt in class

9
One of the challenges encountered during the field work practical is that, the field student
required to perform the task that does not relate to what the student is studied at class session,
this bring difficult for the students to perform those works efficiency and effectively as it needed
to be done.

Insufficiency of skills and knowledge

Also, the students have insufficient (un-enough) knowledge and skills to perform some of the
work during the practical training, this make difficult to the student to do the works themselves
without help of the employees (NSSF officers) and when the officers are absent the students
failed to perform those tasks.

Presence of security in NSSF system

This hinder the students to continue with works or different tasks when the computers shutdown
because the computer used are those also used by NSSF employees so there is no responsible
computers for the field students.

Shortage of working equipment or facilities

This caused by the large number of students allowed to perform the field training in that
organization, this cause some of student to do the task in few so that they not participate well in
the field training practical.

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 CHAPTER THREE
ANALYSIS

3.1 Chapter Introduction

About the analysis part, this chapter shows the comparison between what was learnt in class
sessions and the actual practical activities conducted at the field hence shows the gap between
the theories and practical training, employment prospects, new skills Acquired, challenges
encountered and the fulfillment of the plans and ambitions are discussed in this part.

3.2 Theories learnt in class and what is happening in the market

In the relation of the theories in class with what is happening in the market, most of the things
taught in class theoretically has practical oriented for instance the issues of procurement and the
ways to combat risk management producers on Compliance in data entry, NSSF uses capitation
fees and fee per visit as the mode of payment. Also, the issue of management as learnt
theoretically has been applied in the organization as people work together in achieving
organization goals, structure and operation of NSSF is the same what is taught in the class as no
change in records management system used by the organization. Eligibility condition to be
covered under store records supposes to make each contribution, file of capitation list, receipt
and other form used in NSSF should kept to the record center as well as files like benefits files
and employers files. Also, the fact that the short-term stores do not affect the future long-term
stores.

3.3 Skill learned and enhanced

In the office workers were very high cooperative, team work was highly encouraged and
exercised. This practical improved and enhanced career in term of both skilled and strategic
thinking and as result will assist in becoming experienced profession social security officer.

3.3.1 Organization behavior and culture;

This is the masterpiece in solving the puzzle when it comes to ensuring smooth flow of
organization’s operations. Organization behavior and culture sets the tone of organization. It

11
includes things such as organization structure, integrity and ethical values, policies and practices.
All this facilitates the achievement of good performance.

3.3.2 Knowledge of Social Security Package

During practical training knowledge of social security package could not applied earlier but,
through learning this knowledge later were well understood and performed. The knowledge of
social security package includes calculation of benefits which took time to learn and apply it.

3.3.3 Self-Management Skills

During the training I got to know what it’s like to work in the NSSF organization since it was
something I wished a lot and has strengthen me on how to conduct my time management through
being early at work also performing teamwork with the fellow staffs and meeting report
deadline. I also learned how to wear appropriate attire to work and manage my appearance well.

3.4 How the experience has affected career plan and ambitions
Meeting and working with employees in various department got new experience that the
organization employs people with different skills like those who have studied procurement,
accounts, public sectors, business administration, social protection, Insurance and risk
management and information technology Therefore, a person with any skill can work in the
organization which finalize that a person studied insurance can work in many organization
depending on the skills that person has for instance and how the department training.

3.5 Skills that student lack and problems faced

Computer skills
Lacking of some essential computer skills especially in using some system applications that are
used by the organization to process different activities become a big challenge for a student to
manage practice different activities assigned by the organization supervisor

Customer care skills

Lacking of customer care skills make difficult to deals with some customers that come to the
office angrily due to the late payment of their benefits while they qualify and already submitted
all the relevant and needed document to be paid, this bring difficult to deals with that kind of
customers or members when the staff are not present in that time.

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 CHAPTER FOUR
CONCLUSION AND RECOMMENDATION

4.1 Chapter Introduction

In this chapter of report made a general conclusion on the practical study at NSSF and explain
the importance of field place to the students. Also, under the last chapter recommends the NSSF,
Institute of Finance Management and Students on the importance of practical training.

4.2 Conclusion
During the field practical study, one is able to associate class learnt lessons and what is
practiced in the working field of practical and finally portray it through report writing, this
report reveals it all as it was great sharing the little with the highly experienced people in
field of study, field practice has created chance to learn a lot as prescribed in the Tasks done
and lessons learnt.

Through practical training there is more learnt through observation for the whole period, that
wouldn’t have known if student never went for field practical such as interaction between
workers, official dressing code, confidence building, working experience and general offices
norms of conduct which are very important for any working field.

Therefore, to initiate and accomplish the mission of having highly skilled labour that can
compete in the competitive market of employment, field practical should be promoted and
the institutions should accept the role of assisting their students to get field attachments areas
so that to be able to put their theory into practice, this will build confidence and ability to
explore more than what is learnt in class

4.3 Recommendation
My recommendations in my practical field focused on the challenges, problems and gaps faced
at the corporation. The following are the things which need to be taken to measures so as
insurance industry shall be improved and the company can reach its objectives.

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4.3.1 Recommendation to NSSF
Most of activities done in the organization in this era are more computerized, therefore an
organization must ensure they purchase large application software with the access of being used
with multiple user connected with wide area network, these Application are more efficient since
they are very accurate, timeliness, completeness, faster, but also they have a strong security
control which protect each information available in the organization, these software are vital to
the performance and efficiency of an organization.
Unemployment benefit should be paid within short period of time; one of the benefits paid back
to members by the fund is Unemployment Benefit which replaced Withdraw Benefit.
Unemployment Benefit is paid six months after the date of termination of the contract and after
being proved that the member is not employed in any other organization. The payment of this
benefit takes three months (90 days) after filling claims form (form number NSSF/B.1). This
time is too long to wait with regard to the time and world we live.

Lastly, (not last in importance) NSSF should now think about providing loans to individual
members rather than the current system of providing loan through SACCOS, it is now time for
NSSF as Social Security Fund to start considering issuance of loans to their permanent members
who have reached a total of certain number of contributions to the fund. For example, members
with at least contribution of 5millions may be loaned up to 3millions with affordable interest.
This will attract more people to join the fund and hence get more money to invest.

4.3.2 Recommendation to Institute of Finance Management

Field Training Practical is a very important programme for it enhances students to integrate what
they learn in class sessions into real working situation. Therefore, the Institute of finance
management (IFM) should extend time for field work at least one month more. For example,
second year student may start their field training at the beginning of July instead of August. This
will enable students to have 12 weeks for field, a time that will make them to acquire more
knowledge, skills and experience in dealing with community issues. Students should also be
fully supported by the Institute of finance management (IFM) Management and other
stakeholders in the community.
The Institute of finance management (IFM) should also initiate a system of students to defend
their reports after submitting them. This will help to avoid students copying other writer’s works.
It will also contribute to increase confident to students.

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 REFERENCES
Bailey, Clive, (2002). Extending Social Security coverage in Africa, Unpublished report, SSA,
Social Security Policy, Geneva.

Eckert, A. (2004). Regulating the social security welfare and the state in colonial Tanzania.

Judith P Summer. (2008) Insurance law and the Financial Ombudsman Service. London:
Informa;

National Social Security Funds (NSSF), Operations Guide Book

The Social Security Regulation Authority Act, 2018 cap 135

United Republic of Tanzania (2003). The national social security policy, Government Printer,
Dar es Salaam, Tanzania

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