Environmental H&S ISO 9001:2008 Customer Requirements

ORGANISATION & Managing Director

RESPONSIBILITIES
Financial Director Sales Director

QUALITY MANUAL
Quality Policy Technical
Manager
Stock Control
Manager
Systems
Manager
Prod / Installation
Manager
Service
Manager
H&S
Manager
Quality
Manager

PT.ABC Kaszief Kis committed to a process of continuous improvement of our products,

product range and services in order to meet and/or exceed our customers' expectations. Quality Management System Requirements Related
Procedures Q H S F M
We have established, implemented and maintain an effective Quality management system
ISO 9001:2008 & Clauses
(QMS) that has been communicated to all our staff. This consists of polices, procedures, General Requirements:PT.ABC Kaszief K has established, documented, implemented, maintained and continually improves the
01-A /B
work instructions and processes that comply with the requirements of ISO 9001:2008. effectiveness of its Quality Management System, which has been formatted in accordance with the requirements of ISO 9001: 2008. The

Management
(4.1)
necessary processes are included for the QMS and it's application throughout the business.

System
Effectiveness of the system is continually reviewed and monitored through the use of key Documentation Requirements: The Quality Management System documentation includes documented Statements of the company's Quality
02-A
Policy , Objectives, this Quality Manual, the documented procedures and records required by ISO 9001: 2008, other documents, including
performance indicators and internal audits. Data is analysed and used as a basis for setting (4.2)
records determined by the company too be necessary to ensure that its processes are effectively planned, operated and controlled.
objectives and targets designed to improve the QMS, products and services.
Scope: The Scope covers the design, manufacture and supply of industrial equipment. 03-A (4.2.2)
PT.ABC Kaszief K also recognise its Health and Safety and Environmental obligations. Management Commitment: Senior management are committed to implementing, developing, and continually improving the effectiveness of the 06-A
These are documented in separate polices. QMS. This is communicated across the company ensuring all customer and regulatory requirements are identified and understood. (5.1)
Customer Focus: The senior management of PT.ABC Kaszief K ensures that all customer requirements are determined and fulfilled as the
07-A (5.2)P

Responsibility
Management
Kaszief Kaslan primary means of enhancing customer satisfaction.
(Managing Director) Quality Objectives: The senior management of PT.ABC Kaszief K ensures that Quality Objectives are set for all relevant levels and
09-A
functions in the company, including those objectives which are needed to meet product requirements. The Quality Objectives are measurable and
(5.4.1)
are consistent with the Quality Policy.
Responsibility, Authority & Communication: The senior management of PT.ABC Kaszief K has ensured that responsibilities and
11-A (5.5)
authorities have been defined and communicated within the company.
QUALITY Management Review: Management review the QMS at regular intervals to ensure its effectiveness and identify opportunities for improvement 14-A (5.6)
SYSTEM
Provision of Resources: PT.ABC Kaszief K has determined and provides the resources which are required to implement, operate, maintain and
DOCUMENT QUALITY continually improve the effectiveness of the QMS and increase customer satisfaction by fulfilling the customers requirements.
15-A (6.1)

Management
HIERARCHY MANUAL
Resource
Competence, Training & Awareness: PT.ABC Kaszief K has implemented a programme to determine and evaluate the competence of
16-A (6.2)
personnel performing work that affects product Quality. Where necessary training is provided and records kept, to ensure product conformity.
QUALITY PROCEDURES Infrastructure: PT.ABC Kaszief K has determined, provided and maintains the infrastructure it requires to ensure product conformity. 17-A (6.3)

WORK INSTRUCTIONS Work Environment: PT.ABC Kaszief K has determined and manages the work environment it requires to ensure product conformity. 18-A (6.4)
Planning of Product Realisation: PT.ABC Kaszief K have planned and developed formal procedures and written instructions necessary for
QUALITY RECORDS 19-A
product realisation. Records are kept to provide evidence of the realisation process, Quality objectives, requirements, verification, validation,
(7.1)
monitoring, test and inspection activities specific to the product and the criteria for acceptance.
Customer Related Processes: PT.ABC Kaszief K determine the requirements of the customer and those relating to the product. These are
20/21-A
reviewed before the company commits to supplying the product. Effective communication is maintained with the customer to verify requirements,
(7.2)
information, enquires and orders. Communication includes analysis of customer feedback and complaints.
Design & Development: PT.ABC Kaszief K plan, control and record product design and development. During the planning stage the company
THE INTERACTION OF PROCESSES determines the phases (or stages) of the design/development; this includes determination and evaluation of inputs and outputs, what review, 22-A
verification and validation activities are relevant to each phase, and what the responsibilities and authorities are. Effective communication is (7.3)
Product Realisation

MANAGEMENT maintained between different functions or departments to ensure the assignment of responsibilities is made clear.
RESPONSIBILITY Purchasing: PT.ABC Kaszief Kaslan ensures that products purchased from suppliers conform to the purchase requirements. The extent and level of
23/24/25-A
control which the company applies to the supplier (and the products being purchased) is appropriate to the effect that the supplied products have
(7.4)
-QUALITY POLICY on the realisation process and or the final product. Verification and inspection of goods/services are implemented on receipt.
-TRAINING -MANAGEMENT REVIEW Production & Service Provision: PT.ABC Kaszief K plans and performs production or service provision in controlled conditions. These
-STAFF REVIEW -OBJECTIVES conditions include making available information which states the product characteristics, making available work instructions (if they are
-SKILLS MATRIX -QUALITY PLANNING 26/27-A
-PREVENTATIVE MAINTENANCE -DOCUMENTATION
necessary), availability and use/implementation of appropriate equipment, monitoring and measuring equipment/activities, and implementing
(7.5.1, 7.5.2)
-ENVIRONMENT & REQUIREMENTS product release, delivery and post-delivery activities. Specific arrangements and controls have been established where the output of a process
INFRASTRUCTURE -COMMUNICATION can not be verified by normal monitoring and measurement activities.
Identification & Traceability: PT.ABC Kaszief K uses suitable methods to identify products and their status throughout the product realisation 28/29-A
RESOURCE MANAGEMENT PT.ABC Kaszief K processes. This includes Customer Property which is also protected whilst in Kaszief Kaslan's control. (7.5.3, 7.5.4)
CUSTOMERS'
MEASUREMENT, ANALYSIS Preservation of Product: Care is taken to preserve product during processing in order to maintain conformity to requirements. 30-A (7.5.5)
-PLANNING & IMPROVEMENT Control of Monitoring and Measuring Equipment: PT.ABC Kaszief K determines what monitoring and measuring is required to prove
-SALES PROCESSING -INTERNAL AUDITS 31-A
-ENQUIRY PROCESSING product conformity to requirements and what equipment is needed. These are inspected and calibrated at specified intervals to maintain
-CUSTOMER SATISFACTION (7.6)
-PURCHASE ORDER accuracy. When equipment is found not to conform to requirements appropriate action is taken.
-SUPPLIER MANAGEMENT
PROCESSING -NON-CONFORMING Measurement, Analysis & Improvement: PT.ABC Kaszief K plans and implements monitoring, measurement, analysis and improvement
-PRODUCT CONTROL 32-A (8.1)
PRODUCT processes as are required to prove conformity to requirements, ensure the conformity of the QMS and continually improve its effectiveness.
Measurement, Analysis &

-STOCK MANAGEMENT -PRODUCT CONFORMANCE

-DELIVERY & -CONTINUAL IMPROVEMENT Customer Satisfaction: Measures have been established to monitor customer satisfaction/feedback, including customer complaints. 33-A (8.2.1)
INSTALLATION -EXTERNAL AUDITS
Improvement

PRODUCT DEVELOPMENT Internal Audit: Planned process audits are carried to ensure the QMS conforms to ISO 9001:2008, our own procedures & customer
-CORRECTIVE ACTIONS 34-A (8.2.2)
-PRODUCT PROCESS requirements
PRODUCT MONITORING Control of Nonconforming Product: PT.ABC Kaszief K ensures that nonconforming products are identified and controlled in order to prevent
37-A (8.3)
-CALIBRATION their use or delivery. Action shall be taken to eliminate the detected nonconformity or gain acceptance through a properly authorised concession.
REALISATION
Analysis of Data: PT.ABC Kaszief K shall determine, collect and analyse data to demonstrate the effectiveness of the QMS and identify
38-A (8.4)
opportunities for improvement.
Improvement: PT.ABC Kaszief K is continually improving the effectiveness of the QMS through the Quality Policy, Quality Objectives, Analysis
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Of Data, Corrective/Preventive Actions and the Management Review. Formal procedures for Corrective & Preventative Actions are in place in
order to determine, review, eliminate and prevent their occurrence. (8.5)