nTh Network Technologies to Help

HIGHSEE SaaS PRICE LIST – Nokia

Date: April 15, 2019

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 DISCLAIMER
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• Information appearing in the pages of this document is based on NTH S.r.l. assumptions
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• NTH S.r.l. does not guarantee the timeliness, completeness or any of the content.

• NTH S.r.l. reserves the right to withdraw, amend or restructure any content without
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Solutions Included in this Document

Engine Module (EM) Stand Alone Engine (SAE)

ENGINE

• Module maybe hosted into a probe or on external • Installed into a VM/Docker Container
appliance (Docker Container) • Receives user plane packets from capture devices in
• APIs on Ubuntu, Suse, RHEL, CentOS PCAP format
• I/F: TCP • Decoding, Filtering, reassembly is provided by HS
• Returns Session Records • Produces Session Records
• Multi-Instance, Multi-Thread • Multi-Instance, Multi-Thread

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 HighSee PRICE LIST – SAE SaaS

This document supersedes any price proposal provided at an earlier date

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Pricing - Dimensions and Scope
• Dimensions used for pricing
– Prices are calculated independently for each Service Provider (OPCO)
• Example Vodafone UK and Vodafone Germany are considered two different providers
– Number of monitored RF-Sites and their specific locations per OPCO
• One RF-Site may have up to 3 frequencies allocated
– Number of OTT ABR Video Services
• YouTube VOD APP (iOS, Android)
• Amazon Prime Video VOD (iOS, Android)
• Netflix (iOS, Android)
• Facebook Live (iOS, Android), VOD (Android)

• Pricing Scope - Pricing provided under the following assumptions:

– License Type: SaaS (at least one Year validity mandatory)
– KPIs Package: RCA (Root Cause Analysis) to enable AVA Proactive Video Analytics
– Network Technologies: 3G and 4G
– NAT-ed traffic not monitored

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SaaS Fees for One-Year SaaS License

ONE OTT Service • KPIs Package: RCA

Number of RCA
RF-Sites (Prices in K€ )
100 35
• Price for each additional video service: 50% of the first service
200 38
400 46 • Price for license relocation to a different RF-Site within the year of
600 53 license validity:
800 60
– (Num Licenses to rilocate / Total Licences) * (Days of license validity / 365)
1000 64
* 75%
2000 83
4000 107
6000 123 • For sites number not equal to those in the table rows (>= 100,
8000 133 <=80000), consider using a prorated value of the two adjacent sites
10000 143
rows in the table
20000 185
– Ex: for 920 sites, the price point for one service is 62.4 K€
40000 271
60000 359
80000 446
• Standard Support and Maintenance services are included in the license
fee

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Standard Support and Maintenance Services

The standard Support and Maintenance services provide the following:

• Management of Video Services APP evolution;

• API Backward Compatibility. Existing interfaces format will be maintained. If features
evolution required new fields, interfaces will be enriched, but all existing fields will be
preserved;
• New HighSee platform functionalities and evolutions on existing functionalities for
the selected packages and services
• Issues tracking and classification;
• Remote troubleshooting for root cause identification;
• Product bug fixing (see Support SLA).

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Support Service SLA

• Email to: [email protected]

• Mon to Fri, 9AM to 5PM (CET/CEST)
• SLA – see table

Response Time Targeted Solution

Severity Level
(Business Hours) (Business Days)
Critical 4 hours 5 Business days
Major 8 hours 30 Business days

Minor 1 Week Next scheduled release

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Severity Classification

• Critical
Problems categorized as “Critical” are problems that are service-affecting. Critical problems affect the End
User’s normal business operations and have no acceptable workaround. An “acceptable workaround” is a
workaround that (i) reduces the problem’s impact to the point where business operations are unaffected,
and (ii) utilizes the End User’s resources at a level that is acceptable to the End User. After an acceptable
workaround is found, the problem will be downgraded to “Major” priority.
• Major
Problems categorized as “Major” priority are problems causing a specific feature or functionality to be
inoperative, but that do not affect normal business operations.
• Minor
Problems categorized as “Minor” priority are related to implementation defects which do not impact the
product functionality or the End User’s activities, as for example UI typos, or situations in which the
behaviour of the product is not sufficiently clear. Requests for information that are not directly related to a
service outage or problem may be categorized as minor.

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 Appendix
KPIs PACKAGES INFORMATION

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KPIs Packages

HighSee session records provide KPIs that can be tailored according to the needs
• Session Information: contains user session information shared to all packages.

• Service Availability: provides visibility of video service impairments experienced by the user

"Session Information" and "Service Availability" constitute the baseline information provided by HighSee;
two KPIs packages may be added:

• QoE: contains scores on UX and Audio/Video for a MOS-like evaluation, as well as details on Audio/Video
quality variations during the session

• RCA: contains media downlink throughput, all CDN IP addresses contacted by the user client to download
media information including quality indexes, as well as the timing of A/V freeze and play delay impairments
and the involved CDN addresses

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 SI - Session Information SA - Service Availability QoE – Quality of Experience RCA – Root Cause Analysis

clientIp serviceProvider playerType transportScore

validSession startTime osClient totalDLCdnVolume
sessionCause cdnProtocol totalDLReqTime
sessionDuration
cdnProtocol sessionPlayTime numCdns
playDelayIntervals End Time
gtpIpUplink (#) cdnxName (*)
gtpIpDownlink (#) playStartDelay streamingType cdnxIpAddr (*)
freezes serviceType cdnxDLMBytes (*)
gtpTeidUplink (#)
totalFreezeTime uxScore cdnOthersDLMBytes
gtpTeidDownlink (#)
avScore freezeIntervals
drVersion totalBufferingTime sessionTermDuringFreeze cdnAllFailedRequests
networkOperator (%) sessionTermBeforeVideoStart cdnAllRequests
NetworkInterface (%) videoAvgResBitRate cdnAllValidTTFPRequests
Probe audioAvgResBitRate cdnAllRequestLatencies
Instance shiftedStart cdnxRequestLatencies
cellIdentifier4G (&) videoPlayVolume cdnxFailedRequests (*)
cellIdentifier3G (&) totalStarvingTime cdnxRequests (*)
imsi (&) totalIdleTime cdnxValidTTFPRequests (*)
imei (&) videoTransferTime cdnOthersRequestLatencies
videoTotalBuffer cdnOthersFailedRequests
audioTotalBuffer cdnOthersRequests
Video Resolution Buckets (poor,…, cdnOthersValidTTFPRequests
excellent) cdnAllUlEffPackets
totalNumberOfResTransitions cdnAllUlRtxPackets
totalNumberOfPositiveResTransitions cdnAllDlEffPackets
totalNumberOfNegativeResTransitions cdnAllDlRtxPackets
(#) availble on tunnelled user plane Audio Resolution Buckets (poor, …, cdnxUlEffPackets (*)
(&) available if provided by 3rd party through API excellent) cdnxUlRtxPackets (*)
(%) Provisioned information totalNumberOfAudioResTransitions cdnxDlEffPackets (*)
(*) x : 1 to 12 totalNumberOfPositiveAudioResTransiti cdnxDlRtxPackets (*)
ons cdnOthersUlEffPackets
totalNumberOfNegativeAudioResTransit cdnOthersUlRtxPackets
ions cdnOthersDlEffPackets
audioDLMBytes cdnOthersDlRtxPackets
videoDLMBytes cdnFreezes
cdnsPlayDelay
Network Technologies to Help - Confidential and Proprietary Information videoBitRatechanges 12
ƞƮh cdnsPlayDelaysList
 Thank You !
Contact us: [email protected] O: +39 0497442760 ; F: +39 0497442761

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