PT Rights and Responsibilities
PT Rights and Responsibilities
PT Rights and Responsibilities
TREATMENT
MISSION STATEMENT:
Our mission is to provide comprehensive rehabilitation and mental health services to individuals of all ages, with a
wide range of disabilities and needs. We provide services for our patients in a mutually respectful and
compassionate (supportive) environment. We strive to treat each individual with respect and dignity as we work
collaboratively to achieve functional goals and increase independence.
CODE OF ETHICS:
1. Staff shall conduct themselves in a professional manner.
2. Staff shall treat co-workers, professionals in the community, and organizations with respect, and comply
with patient confidentiality.
3. Staff shall comply with the ethical codes specific to their disciplines.
4. Staff shall respect the agency property, and comply with all health and safety regulations to assure the
protection of staff, patients, and property.
5. Staff shall conduct themselves in a professional and fair manner in their business and marketing manners.
6. Staff shall seek out opportunities for professional growth and attainment for professional knowledge.
7. Staff shall respect all patient rights, treat patients with dignity, and comply with confidentiality
guidelines.
8. Staff shall treat all patients as individuals and unique persons, without prejudice regarding their
disability, race, creed, color, religion, age, or ethnic background.
9. Staff shall not condone or employ dual or multiple relationships with patients, nor exploit those
relationships for personal gain.
10. Staff shall put serving the patient’s best interests at their highest priority.
LIMITATIONS OF TREATMENT:
Therapeutic services cannot guarantee complete resolution of problems. However, Neuropsychology Partners’
therapeutic staff is committed to providing their best professional efforts to assure patient’s goals are met. For
treatment to have an optimal impact, patients are encouraged to be committed to the therapeutic process and to
follow treatment recommendations.
In some instances, patients may be transferred to other providers or discharged from the practice prior to meeting the
goals set out in the patient’s treatment plan. Any potential transfers or discharges from service will be discussed
with the patient prior to any change taking place. Transfers or discharges can be made at the request of the patient.
The provider may also request a transfer or discharge in the event of a conflict of interest or non-compliance on the
part of the patient.
PATIENT RIGHTS:
1. Patients have the right to be treated with dignity and respect.
2. Patients have the right to be treated in a safe environment.
3. Patients have the right to be free from abuse, whether be emotional, physical, or sexual. Patients
shall not be psychologically abused, including humiliating, threatening, or exploitative actions.
4. Patients have the right to confidentiality. All patient records are kept confidential. Neuropsychology
Partners complies with all federal and state confidentiality regulations.
5. Patients have the right to be informed of their treatment status and progress. Patients may request
status reports of their treatment progress at any time, from any of their therapists.
6. Patients have the right to have access to their records via an approved procedure.
7. Patients have the right to information about their billing and account balances.
8. Patients have the right to receive treatment at Neuropsychology Partners that is appropriate to their
needs.
9. Patients have the right to file any complaints about their rights with the Neuropsychology Partners
Patient Rights Advocate.
10. Patients have the right to utilize staff advocates to assist with referrals for appropriate services (i.e.,
self-help groups, guardians, or conservators).
CONFIDENTIALITY:
Neuropsychology Partners holds all information given by patients as confidential except in the
following instances:
1. Information regarding the threat of harm to self or to others. Neuropsychology Partners has the
legal and ethical duty to report such information to the proper authorities.
2. Cases of suspected child abuse or adult abuse must be reported by law.
3. When necessary to comply with provisions of the law.
4. If the patient has been adjudicated as not being competent, and has a legal guardian. If the patient
has not been adjudicated, however, Neuropsychology Partners assumes the patient is competent to
give an informed consent.
5. All clinical personnel are designated as “Mandated Reporters” and have a duty to warn in the event
of a critical incident. A “critical incident” is any actual or alleged event or situation that creates a
significant risk of substantial or serious harm to the physical or mental health, safety or well-being
of a waiver participant. Any person who becomes aware of a critical incident is required to report
the incident.
Formal Complaints:
While all formal complaints are routed through the Patient Right’s Advocate, any staff member at Neuropsychology
Partners can assist you in filing a complaint. Patients will not be criticized, humiliated, degraded, threatened, or
discharged from services for filing a Patient Right’s Complaint. Neuropsychology Partners staff members may file a
Patient’s Right Complaint on your behalf at any time as well. If you choose to terminate services from
Neuropsychology Partners as a result of a right’s issue, the Patient Rights Advocate will assist you in finding
additional suitable services elsewhere without threat or reprisal.
All formal complaints are documented. Written analyses of all formal complaints are prepared annually. Analyzing
the formal complaints that Neuropsychology Partners received in the course of the year allows us to understand
areas for improvements. Neuropsychology Partners takes formal complaints seriously and makes sure that any
mistakes made are corrected and not made again. If changes need to be made to the policies and procedures at
Neuropsychology Partners to correct complains, the appropriate actions are taken and implemented.
Verbal Complaint
All patients may discuss a Rights Complaint with any staff at any time. A verbal complaint will be documented,
reviewed, and the patient will be contacted about the results if requested. The Patient Rights Advocate can also be
contacted via telephone at (248) 613-9191 to take your verbal complaint over the phone.
Written Complaint
A patient may wish to file a complaint in writing. Neuropsychology Partners has an established Patient Complaint
Form that can be made available to anyone wishing to file a written complaint. This form can be obtained from any
staff member or at the front office. Patients may also wish to fill out their own complaint form or draft a letter of
complaint. All written complaints can be dropped off in the office or mailed to Neuropsychology Partners. They
should be directed to the attention of the Patient Rights Advocate or the Executive Director.
Violation of the federal law and regulations by a program is a crime. Suspected violations may be reported to the
United States Attorney in the district where the violation occurred.