BJT Mkwi4201

MKWI4201-1
NASKAH TUGAS MATA KULIAH

UNIVERSITAS TERBUKA
SEMESTER: 2022/23.2 (2023.1)
Fakultas : FKIP/Fakultas Keguruan dan Ilmu Pendidikan

Kode/Nama MK : MKWI4201/Bahasa Inggris
Tugas 2
No. Soal
1 Perhatikan laporan di bawah ini. / Please look at the report below.
1 REPORT ON HIGH EMPLOYEE TURNOVER RATES AT ABC CORPORATION
Submitted January 3, 2022
Introduction
The human resources manager requested this report to examine the high turnover rate of employees at ABC
Corporation. The information in this report was gathered by members of the human resources department over three
months. The five-member team analyzed administration records and working conditions, as well as interviewed
staff. In this report, recommendations are made to minimize the high turnover rate among the staff working at ABC
Corporation.
Background
ABC Corporation has been operating for 10 years. It employs 250 people, with most of the employees tasked with
processing fees for insurance clients. Despite operating in a region with substantial unemployment, the annual
turnover has been between 50 to 55% every year.
Findings
The most significant issue found by the HR team when interviewing staff was the lack of support to new mothers
who require child care services to be able to come to work. Employees mentioned their frustration at not having an
in-house child care system that could help them continue working.
Another issue mentioned by the staff was the lack of communication between employees and upper
management. They expressed their concerns about receiving inconsistent and late instructions. They shared how
they didn't know the main business objectives which led them to lose interest in the company and their jobs.
2 2……………
The main issues that we found were as follows:
1. Lack of support to new mothers in regards to childcare
2. Lack of communication between the staff and upper management
3 3……………
To address these two main issues, we recommend the following steps be taken:
1. An in-house childcare center can be established at minimal cost to ABC Corporation, encouraging
mothers to return to work.
2. Each department should choose an employee ambassador to represent the interests of staff in
management meetings. This ambassador can express concerns and relay outcomes to their teams to
increase engagement..
1 dari 3
MKWI4201-1
Pertanyaan / Questions
Identifikasi bagian laporan yang ditandai oleh nomor 1-3.

Please identify the part of the report numbered 1-3.
2 Perhatikan surat di bawah ini. / Please look at the letter below.
Bonnie Dixon 123

Mission Hills
Houston, TX
11 February 2021
Travis Barnes
Customer Service Manager
Airpod Electronics Ltd.
789 East Riverside
Austin, TX
Dear Ms. Dixon,
i am writing to complain regarding the defect in Airpod Music Player purchased on 11 January 2021 from your
online store.
The music player worked properly for one month but it has not been functioning properly for the past three day.
The sound breaks whilst the songs are being played and the system hangs multiple times. Moreover, the songs stop
playing abruptly and require the system to be restarted. Since the music player is still in the warranty period of one
year, I wish to get it replaced.
I have enclosed a copy of the proof of purcase for you’re reference. I look forward your response. Thank you very
much.
Yours truly,
Bonnie Dixon
Bonnie Dixon
Pertanyaan / Questions
Identifikasi 3 (tiga) kesalahan pada surat di atas.
Please identify 3 (three) errors in the letter above.
3 Pertanyaan / Questions
Anda baru saja membeli mainan jigsaw puzzle anak secara online dan produknya tidak lengkap. Tulislah sebuah
surat singkat yang menyatakan kekecewaan Anda dan bahwa Anda meminta produk pengganti atau pengiriman
susulan untuk bagian yang hilang.
You purchased a jigsaw puzzle online and the pieces are incomplete. Please write a letter that explains
your disappointment and you would like to get a replacement or to get the missing part shipped to you.
2 dari 3
MKWI4201-1
4 Pertanyaan / Questions
Anda baru saja menikah dan mendapatkan hadiah berupa voucher menginap di hotel dari sahabat Anda, Emma.
Tulislah sebuah email ucapan terima kasih terkait pemberian hadiah tersebut.
You just got married and your best friend Emma gave you a hotel gift voucher as a wedding gift. Write a
thanking email about the gift.
Jawaban
1.
- What events are going on at ABC company?
- What is the main cause of the high turnover of employees at ABC company?
- What is the solution to solve this problem?
2.
- Ms. Dixon -> Mr. Travis Barners
- Ms -> Mr
- 11 February 2021 -> February 11, 2021
3.
Che Chen
Nanga Bulik, Lamandau May 20, 2022
Oppi Anda Resta
Customer Service Manager Jingsaw Puzzle Toy’s Store. Malang, Jawa Timur
Dear Mrs. Oppi,

I am sending this letter and would like to express my complaint about the incomplete jingsaw puzzle you sent.
I bought it through your online shop on January 15, 2022 and I received the item on January 19, 2022, but I
was disappointed because the item was not complete. I hope to get compensation and you can replace it and
send a new jingsaw puzzle because the item is still under warranty for 1 month. I have enclosed a copy of the
proof of purcase for you’re reference. I look forward your response. Thank you very much.
Yours truly,
Che Chen
4. Emma, thank you for the wedding gift of a hotel voucher that you gave me. Have a nice day always!
3 dari 3

BJT Mkwi4201

Uploaded by

Copyright:

Available Formats

BJT Mkwi4201

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BJT Mkwi4201

Uploaded by

Copyright:

Available Formats

MKWI4201-1

NASKAH TUGAS MATA KULIAH

Fakultas : FKIP/Fakultas Keguruan dan Ilmu Pendidikan

1 REPORT ON HIGH EMPLOYEE TURNOVER RATES AT ABC CORPORATION

Submitted January 3, 2022

Identifikasi bagian laporan yang ditandai oleh nomor 1-3.

2 Perhatikan surat di bawah ini. / Please look at the letter below.

Bonnie Dixon 123

Dear Ms. Dixon,

Dear Mrs. Oppi,

You might also like