FRANCIS ONYEKACHUKWU

NNAHIWE
IT And Telecommunications Specialist

Lagos, Yaba, 234

+2347031538548

[email protected]

1. IoT, SDN, NFV & NVF, Cloud Computing, TX HW & SW products and services, Networking, Cyber
Security, Service Providing - Fiber Optics wired Core & Distribution Layer such as FTTH, FTTC etc,
MW wireless Radio transmission & Lastmile, Cognitive Radio PtP & PtMP, FortiGate OS / VM /
Networking / FW Security, UNIX OS Shell / Kernel, Network Modelling - Support for flows such as
Correlation, Path Trace), Element Modelling - Device level inventory and support for events,
Topology View Modelling
- Technologies for which links or connections or sessions are auto-discovered, and
technologies that can be viewed and parsed in the context of topological links or connections
or sessions in a map or topology or scale.
2. Establishes the networking environment by designing system configuration, directing system
installation, defines & enforces systems standards.
3. Designs & implements innovative solutions for optimal performance.
4. Maximizes network performance by monitoring performance, troubleshooting network
problem reports and outages.
5. Undertakes data traffic network fault investigations.
6. Configuring and managing routing & switching equipment & IP voice, Internet, IPTV
7. / VOD Services.
8. Liaise with project management teams, third-line Engineers & service desk Engineers on
a regular basis.
9. Data Center network services such as Hosting and Collocation, configuration,
implementation, and support.
10.Core / Backbone / Super-Backbone switching, routing, MPLS and FWs (Firewalls), IPS.
11.Enterprise or campus-level networking with knowledge in TCP/IP, Routing Protocols (OSPF, EIGRP,
BGPv4, IS-IS etc.), SMTP and SNMP.
12. Exposure to Cisco UCS Unified Wireless Network Solution platform and related switching and
routingconfigurations.
13. Experience deploying and maintaining wide area networks with emphasis on IPSec, L2L
L3VPNs, and Remote Access VPN, DMVPN and so on.
14. Networking and security architectural and engineering support experience across local, regional
and global domains.
15. Excellent written and oral communication skills.
16. Ability to effectively execute and manage multiple IT projects and deployments such as Fiber Optic
Last Mile Services, Gigabit Ethernet and IP Trunk Services and SDH (SONET) Metro Backhaul Services.
Skills
• Shells, Bash, PowerShell, Linux (Ubuntu) shell and DNS, DHCP, VPN technologies, Windows Servers, Active
Directories, AD FS, WAP, IIS, Virtualization.
• Basic understanding of MS Exchange, Outlook Skype for business, One Drive, Teams, and Share

Point Online and On-Premises, Dynamics CRM, Azure in-details with effective trouble-shooting

skills is an advantage.

• Network Simulators GNS3, Eve NG, PNet, Unified Networking Labs, virtual Machines, NetBeans, Python and
Cloud technologies.
• Also have hands-on experience working with computer applications and packages such as MS
Word, Excel for both Macs and Windows OS including mobile phones technologies and
managements.
• PowerPoint, Outlook and some design software. Technical support expertise

• Engineering support

Work History

Information Technology Officer

ARCA Payments Company Limited, Lagos
(19/10/2020 – Currently working)

Maintains computer networks and related network infrastructure including computer hardware, systems
software, network hardware, applications software, and all configurations.
• Troubleshoots and performs root-cause analysis for resolving problems that have multiple
dependencies (PC workstations, servers, network, databases, software products, telephony etc.)
• Executes root-cause analysis to resolve frequent backups/restores failures.
• Participates in disaster recovery planning and execution Leads all recovery activities for the document.
management system and assists with the recovery of other ARCA systems as required including
Production and QA environments.
• Provides technical consulting and responds to error reports, problems or questions.
• Executes significant IT projects, including recurring work and software/hardware enhancements.
oversees phases to ensure timely completion of projects.
• Monitors network performance to determine whether adjustments need to be made, and to determine
where changes will need to be made in the future
• Ensures that backup Jobs and restores are configured, scheduled and tested.
• Performs routine preventative maintenance and evaluate the system for capacity planning on a regular
basis
• Responsible for rack mounting Server Hardware 42U, 9U rack with devices at two (2) buildings /
location (such as primary fiber optic service provider network and device, backup i.e. secondary MW
Radio service provider network and CPE, Sophos firewall interconnecting with our two (2) Cisco 92xx
series switches at each building i.e. SW1 main switch, SW2 uplink switch, additionally connecting to
our switches are NVR IP CCTV cameras and system, one (1) Active Directory (AD) server, 1 Jump
Server, 1 WSOS server, 1 Ubiquiti Cloud Key Gen2 plus and series wireless AP controller to upto
nineteen (19) Access Points (Aps), our security and alarm / fire systems.
• Performs Server Setup (Storage RAID configurations, Operating System (Windows, Linux, VMware)
installations and Configurations TCP/IP Provisioning and Server Hardening
• Ensures that the cooling units at the data centers are working optimally to prevent damage to the
hardware, liaises with external vendors where necessary
• Requisition and provision of IT related work tools for employees
Technical Support Engineer Tier 3
Tek Experts Nigeria, Lagos
(24/06/2019 – 18/09/2020)

• Task and Responsibilities Act as the primary technical contact, deliver advanced technical
troubleshooting and problem-solving solutions for corporate (B2B) customers including, issues
escalated to the highest level of management.
• Collaborate on cross-team such as Azure, Dynamics CRM, Core Identity, Share Point, One Drive,
Exchange, Billing and so on (all-in-cloud) and cross- product such as Flow, Shell, Office 365 technical
issues by working with colleagues from other teams as needed to resolve customer problems.
• Collaborate with subject matter experts (SMEs), TMs, DevOps, Ops, and escalation managers when
additional support is needed.
• Manage critical issues by setting customer expectations, devise and implement action plans and
professionally communicate to all parties involved.
• Accomplishes information technology staff results by communicating job expectations; planning,
monitoring, and appraising job results; coaching, counseling, and disciplining employees;
initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees (NEO); maintaining a safe
and secure work environment; developing personal growth opportunities.
• Maintains organization's effectiveness and efficiency by defining,
• delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user
projects. Completes projects by coordinating resources and timetables with user departments and
data center.
• Verifies application results by conducting system audits of technologies implemented Preserves
assets by implementing disaster recovery and back-up procedures and information security and
control structures.
• Recommends information technology strategies, policies, and procedures by evaluating
organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget;
scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains quality service by establishing and enforcing organization standards. Maintained
excellent attendance record, consistently arriving to work on time.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately.
• Monitored social media and online sources for industry trends.

Network Engineer
Brain Share Technologies & Services Limited, Lagos
(01/04/2019 – 03/06/2019)

• Conducted security assessments and made recommendations for disaster recovery, remote access,
network appliances, servers and directory services security.
• Monitored servers and escalated emergency technical issues beyond scope to maintain
optimum up-time.
• Administered and prepared programs for IP addresses, developed network resources and trained
support personnel to provide Tier 3 support to end users.
• Developed strategies, budgets and deployment plans to inform and influence management and
 stakeholders.
• Supported multi-tier architectures, including application of tier isolation best practices.
• Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
Provided firewall and VPN management, Network security and incident response.
• Contributed to implementation and support of SNMP monitoring software and other network
monitoring tools.
• Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics
while improving delivery metrics from 46 % to 98 % Demonstrated proficiency in Linux, virtual platforms
and cloud connectivity. Provided detailed technical documentation, including network diagrams,
process flow charts and procedural guidelines.
• Performed troubleshooting for Juniper, Cisco and packet analysis. Introduced automation of
monitoring system for 24/7 network systems, bolstering continuity of operations.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
Configured, managed and evaluated multi-protocol network elements for effective end-to-end
communications.
• Demonstrated strong analytical, troubleshooting and problem-solving skills. Managed application
patches, data backup, security changes and network configuration and replaced boards,
changed servers and loaded and tested software applications.
• Tested efficient and effective troubleshooting of complex multi-vendor network service provider
issues.

Business Development Executive

Adron Homes and Properties Limited Nigeria, Ibadan, Oyo
(02/11/2018 – 03/03/2019)

• Tasks and Responsibilities Perform market research to identify new opportunities and engage with
management to establish strategies for pursuing those new opportunities.
• New customer / client acquisition - proactively expand customer base across Nigeria Create
and improve proposals for our existing and new clients.
• Ability to manage clients – client sales, expectations and requirements is essential.
• This includes identifying areas where we can improve customer satisfaction and repeat business,
then communicate those issues and possible solutions to Management Strategic key account
management of corporate customers to ensure repeat business Achieve sales goals and report on
actual and forecasts on a monthly and quarterly basis Analyze current and past financial data, such
as sales reports, and provide strategies to cut costs and increase revenue.
• Develop and deliver speeches for potential investors.

Internetworking Project, Integration and Implementation Engineer

Aviat Networks Nigeria, Lagos
(04/05/2015 – 24/09/2018)

• Generating and forwarding daily and weekly reports for tracking SLA and providing
improvement strategies.
• Internetworking, Project, Integration and Implementation and Process, liaise, and secure ingress and
egress access with Bharti Airtel Networks Nigeria ZTOs, RTOs, Switch Mangers, American Tower
Company (ATC) and I H S Helios Towers Company, Key Account Managers to business portfolio into
Backbone, SDH / PDH, Access path controlled and Base Station sites such as passively and actively
owned site including customers / end user's location for existing service, traffic migration and newly
integrated Point-to-Point and Point-to-Multi Point MW Radio deployments.
 • Develop vivid and delivering cost effective network / link designs, planning, installing, integrating of
different services and traffics such as leased line TDM services (E1, T1, DS1, OC3), Pure Carrier Ethernet
such as 100Mbps FastEthernet and High Capacity Gigabit Ethernet 1Gbps Services / traffics, EoS –
Ethernet over SDH traffics / services, E1 PRI Voice channels / links for Microwave Radio, Pure
Internet links, Fiber Optics cable trunks, IP / IPv6 Policy-Based Routing and Switching with Policy-
Based Security and assessment of CoS (Class of Service), QoS (Quality of Service)for both point-
to- point and point-to- multi point deployments and updating the network baseline data.
• Support and provide services portfolios such as improving customer satisfaction, updating records
for project, operations and Maintenance activities pertaining point-to-point and point-to-multi
point Microwave Radio networking technologies.
• Provision, create, configure and record all implementation activities on the Airtel Enterprise
Network including backhaul and long haul network designs and engineering.
• Assisted clients with monitoring all software implementation lifecycles. Monitored ongoing operation
of assigned programs and responded to problems by diagnosing and correcting logic and coding
errors.
• Implemented operations and installations for turn up of SONET and OPTICAL systems.
Inspected changes before client performed user acceptance testing.

Intern (6 Months)
Ibadan Electricity Distribution Company, IBEDC, Ibadan, Oyo
(08/07/2013 – 31/12/2013)

Employment type: Industrial Experience (6 months).

• Job location: Dugbe Business district, Ibadan, Oyo State. Reported to: The Manager
planning and construction, Operations and Maintenance and Manager Protection,
Control and Metering.
• Purpose: Ibadan Electricity Distribution Company (IBEDC), Dugbe business unit formerly known as
Power Holding Company of Nigeria Dugbe business unit covers mostly the Northern part of Ibadan
metropolis notably Ibadan NW, Ibadan North and Ibadan Northeast.
• The Jericho service unit is one of the service units under the Dugbe Business unit and it's charged with
the responsibility to distribute power that has been transmitted through transmission lines and
received at the substation to the consumers, to provide adequate maintenance of substations,
transformers,
• power lines and service lines in the district and also to take accurate electricity billing of consumers
andkeeping a proper record of the transactions made.
• General: I was assigned as an Electrical Power Systems Engineer (Industrial Experience) by the Business
• Manager and approved by the Technical Engineer.
• Tasks and Responsibilities Physically trace, identify and analyze simple and complex electrical power
engineering faults or issues on both High Electric (TX) tension such as 132 / 33kV and Low Electric (TX)
tension such as 11 / 0.415kV networks / lines and offer effective troubleshooting prompting
resolutions.
• Assist to develop and implement electrical power engineering distribution systems for industrial /
factoryzones and applications, commercial and residential areas and then design, plan and
implement these systems such as smart metering system to track user's or client's utilization using
recognized electrical
• Standards and specifications such as IEEE, FEC and NERC regulations.
• Perform electrical power system calculations such as transformer readings and studies –voltage
drop, short circuit studies, pre-commissioning tests (Ratio test and Excitation test), Winding resistance
 test and Insulation test. Assist in the development of project schedules and man power
requirements.

Intern (3 Months)
Nigerian National Petroleum Corporation, NNPC, Abuja, Abuja FCT
(02/10/2012 – 31/12/2012)

• Designed, installed and maintained organization's telephony network. Maintained appropriate

environmental conditions in telephone equipment rooms.
• Initiated improvements to operational efficiency of network. Researched and recommended
network and data communications hardware and software.
• Performed telecommunication and networking business evaluations. Ran and analyzed call
processing flows and traffic studies to determine optimum configurations.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on,
maintenance and support of voice, data, VoIP and CTI applications.
• Established data security plan and robust data recovery strategies. Worked closely with network
administrators and server engineers to deliver quality service.
• Maintained documentation for all telecommunication systems, including equipment inventory and
floor plans.
• Identified poor quality lines and underutilized circuits.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate
action for resolution.
• Installed, maintained and supported VoIP applications.
• Adapted and modified standard techniques, procedures and criteria to solve complex problems.
Installed, maintained and supported voice/data applications. Coordinated installation of new users
and relocations of existing users. Leveraged radio, telephone and computerized and electronic
equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
• Performed network modeling and analysis. Monitored overallnetwork
performance.
• Installed, maintained and supported IVR applications.

Education
Bachelor of Engineering: Electrical and Electronics Engineering
Federal University Of Technology Minna - Niger State
(10/12/2009 – 17/12/2014)

Senior Secondary School Leaving Certificate: Sciences

Government Secondary School Jiwa - Abuja FCT
(08/07/2005 – 18/09/2007)

Junior Secondary School Leaving Certificate: Basic Sciences

Methodist Grammar School Bodija - Ibadan, Oyo State
(05/02/2000 – 24/11/2003)

Primary School Leaving Certificate: Elementary Science

Omolola Nursery & Primary School Bodija - Ibadan, Oyo
(10/02/1992 – 28/07/2000)

Affiliations
1. Alumnus of NUESA- (Nigeria Universities Engineering Students' Association)

2. Alumnus of NAEES- (Nigeria Association of Electrical Electronics Students)

3. Institute of Electrical and Electronics Engineering – IEEE member

4. Nigerian Society of Engineers – NSE member (G60201)

5. Cisco Network Academy (CSCO13359924)

Accomplishments
• Documented and resolved issues in Telecommunications, Information Technology, Networking,
Security etc industries which led to growth and development.
• Supervised team of 500 staff members.
• Resolved product issue through consumer testing.
• Collaborated with team of 2000 in the development of Projects, deliverables and portfolio where sachet
water (drinking) nylon i.e. Polyethene made water bag packs were recycled into local i.e. home-made
plastic (rubber) used as wall tiles, floor tiles, kitchen tiles etc.

Software
Operating systems (Windows and MacOS) ... Office suites (Microsoft Office, GSuite) ... Presentation software
(PowerPoint, All notes) ... Spreadsheets (Excel, Google Spreadsheets, etc.) ... Communication and collaboration
tools (Slack, Zoom, Google Meet, Teams, Skype, etc.)

Languages
Igbo, Yoruba, Hausa

Certifications
• CCNA Routing & Switching

• CCIE Routing & Switching

• Aviat Networks Operating System (AOS)
• Fortigate (NSE1 & NSE2)

Interests
Imbibing skills, knowledge and impacting others accordingly.