Omnivista4760 Product Description 26112009

ALCATEL-LUCENT OMNIVISTA 4760 NETWORK MANAGEMENT SYSTEM
Product description
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All rights reserved 2009, Alcatel-Lucent
PRELIMINARY
Copyright Alcatel-Lucent 20002009. All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization from Alcatel-Lucent. Notice While reasonable effort is made to ensure that the information in this document is complete and accurate at the time of printing, we can not assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. This document describes the Alcatel-Lucent OmniVista 4760 Network Management System main services. Some equipment, components, or features may not be offered in every country. For more information, contact your Alcatel-Lucent representative. Who Should Use this Document? As a description of the solution, this document can be used by Alcatel-Lucent vendors, clients, partners and associates involved with the implementation of Alcatel-Lucent OmniVista 4760 systems. Terms and Abbreviations Used in this Document Short forms OmniVista 4760 is used in this document for Alcatel-Lucent OmniVista 4760 Network Management System (products long form) Short form OmniPCX Enterprise is used in this document for Alcatel-Lucent OmniPCX Enterprise Communication Server (products long form) Short form OmniPCX Office is used in this document for Alcatel-Lucent OmniPCX Office Communication Server (products long form) Changes Summary This document describes the main services provided by Alcatel-Lucent OmniVista 4760 Network Management System, release 5.1. The main 5.1 new features are indicated with "New" in the left margin, all the 5.1 new features are in red in the text.
Related documents available on the Alcatel-Lucent Business Partner Web Site OmniVista 4760 Network Management System release 5.1, Release presentation 8AL020040033DEARA OmniVista 4760 Network Management System release 5.1, Product presentation 8AL020040032DEARA OmniVista 4760 Network Management System release 5.1, Features list 8AL020040055FLASA OmniVista 4760 Network Management System release 5.1, Installation Manual 3BH19261ENAA OmniVista 4760 Network Management System release 5.1, Administrator Manual 3BH19260ENAA OmniVista 4760 Network Management System release 5.1, Security Guide 3AL90700USAD
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TABLE OF CONTENT
1. 2.
2.1. 2.2. 2.3. 2.4. 2.5. 2.6.
INTRODUCTION ............................................................................................................................. 5 STATE OF THE ART PLATFORM......................................................................................................... 7

CLIENT/SERVER ARCHITECTURE ............................................................................................. 7 USER-FRIENDLY INTERFACE .................................................................................................. 8 SECURITY MANAGEMENT..................................................................................................... 10 OMNIVISTA 4760 SERVER/OMNIPCX CONNECTIVITY ..................................................................... 14 OMNIVISTA 4760 SERVER/CLIENTS CONNECTIVITY....................................................................... 16 PROVISIONING LEVEL......................................................................................................... 16
3.
3.1. 3.2. 3.3. 3.4.
DIRECTORY................................................................................................................................... 17
OVERVIEW ..................................................................................................................... 17 WEB DIRECTORY .............................................................................................................. 18 DIRECTORY ADMINISTRATION ............................................................................................... 21 DIRECTORY SECURITY ........................................................................................................ 22
4.
4.1. 4.2. 4.3. 4.4. 4.5. 4.6.
CONFIGURATION APPLICATION................................................................................................... 24
OMNIPCX 4400 AND ENTERPRISE CONFIGURATION ...................................................................... 24 OPERATIONS AND SYSTEM AUDIT........................................................................................... 28 SIP MANAGER .................................................................................................................. 29 OMNIPCX OFFICE AND ECS CONFIGURATION.............................................................................. 31 LAUNCHING EXTERNAL APPLICATIONS..................................................................................... 32 CONFIGURATION SECURITY MANAGEMENT................................................................................ 32
5.
5.1. 5.2.
NETWORK MAINTENANCE ............................................................................................................ 34

OMNIPCX ENTERPRISE BACK UP............................................................................................. 34 OMNIPCX ENTERPRISE SOFTWARE UPDATE ............................................................................... 34
6.
6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7.
ALARMS APPLICATION................................................................................................................... 35
ALARMS AND EVENTS TREES................................................................................................. 35 ALARMS AND EVENTS LISTS.................................................................................................. 35 ALARMS AND EVENTS FILTERING AND SORTING .......................................................................... 37 NOTIFICATION OF THE ALARMS ............................................................................................. 38 STATISTICS ON ALARMS AND EVENTS ...................................................................................... 38 CONNECTION .................................................................................................................. 39 SECURITY ...................................................................................................................... 39
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7.
7.1. 7.2. 7.3.
TOPOLOGY .................................................................................................................................. 40
TOPOLOGY TREE.............................................................................................................. 41 TOPOLOGY MAPS ............................................................................................................. 41 CUSTOMIZATION OF THE TOPOLOGY ...................................................................................... 42
8.
8.1. 8.2. 8.3. 8.4. 8.5. 8.6. 8.7. 8.8. 8.9.
ACCOUNTING ............................................................................................................................. 44
OVERVIEW ..................................................................................................................... 44 ORGANIZATION MAP .......................................................................................................... 45 NETWORKING AND MULTI-CARRIER SERVICES ............................................................................ 46 ACCOUNTING DOMAINS MANAGEMENT .................................................................................... 46 MULTI-TIME ZONES ACCOUNTING .......................................................................................... 47 CUMULATIVE COUNTERS AND ARCHIVE/RESTORE ....................................................................... 47 SUBSCRIPTIONS ............................................................................................................... 48 CALL MONITORING (TRACKING) ............................................................................................ 49 PREDEFINED ACCOUNTING REPORT DEFINITIONS ........................................................................ 51 CUSTOMIZED ACCOUNTING REPORT DEFINITIONS ....................................................................... 55
8.10.
9.
9.1. 9.2. 9.3.
PERFORMANCE AND TRAFFIC ANALYSIS ....................................................................................... 56

APPLICATION PRINCIPLES.................................................................................................... 56 PERFORMANCE PREDEFINED REPORT DEFINITIONS ...................................................................... 57 VOICE OVER IP PERFORMANCE.............................................................................................. 59
10.
REPORTER TOOL ........................................................................................................................... 64

PREDEFINED REPORT DEFINITIONS ......................................................................................... 64 CUSTOMIZED REPORT DEFINITIONS ........................................................................................ 64 GRAPHICAL REPORTS......................................................................................................... 65 EXPORT FORMAT.............................................................................................................. 65
10.1. 10.2. 10.3. 10.4.
11. 12.
TICKET COLLECTOR...................................................................................................................... 66 INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS........................................................ 66

INTEGRATION IN VITALSUITE PERFORMANCE MANAGEMENT ......................................................... 66 INTEGRATION WITH LEADING NETWORK MANAGEMENT SOLUTIONS .................................................. 67
12.1. 12.2.
13.
ALCATEL-LUCENT OMNIVISTA 4760 MCS EDITION ....................................................................... 68

MANAGED COMMUNICATION SERVICES NEW APPROACH ................................................................ 68 OMNIVISTA 4760 MCS EDITION VALUE PROPOSITION .................................................................... 68 OMNIVISTA 4760 MCS EDITION OFFER ..................................................................................... 68
13.1. 13.2. 13.3.
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1. INTRODUCTION
Telecom managers need flexible network management tools to deal with the challenge of staying current with todays network and telecommunication advances. The network administration platform has evolved from simply a management tool to a powerful application suite that monitors employees activity and informs managers. The Alcatel-Lucent OmniVista 4760 NMS suite is a comprehensive set of applications designed to help telecom managers and administrators in their day-to-day tasks and aid them in making strategic choices in their converged networks, due to reliability, assured availability, performance information, access security, configuration management and telecommunication cost tracking. OmniVista 4760 is part of the Alcatel-Lucent OmniVista family, the converged network management solution for Alcatel-Lucent voice products based on the OmniPCX, and data networks based on OmniStack, OmniSwitch and OmniAccess products. OmniVista 4760 provides centralized management for the Alcatel-Lucent OmniPCX line of products: OmniPCX 4400 from release 3.2 to 5.0 Ux, OmniPCX Enterprise Communication Server from release 5.0 to 9.0.1 OmniPCX Office Communication Server from release 2.0 to 7.1 4200 Office from R3.0 : Not supported anymore as of OmniVista 4760 R5.0 This modular platform offers a suite of management applications: Configuration of a system or the global network, Operations Audit (1) SIP Manager (1) Topology and Alarms management, Multi-carrier consolidated Call Accounting and Tracking, Performance (1) and Voice over IP Performance, LDAP Enterprise Directory (1), Scheduler, Maintenance, Security. All the applications can be ordered and run separately, except: Scheduler, Maintenance and Security, which are always included in the application, Tracking, Voice over IP Performance and Topology, which are options for the Accounting, Performance and Alarms Applications. Operations Audit and SIP Manager require the Configuration module OmniVista 4760's client/server scalable platform can handle a networked or standalone OmniPCX, with up to 30,000 users on one server. Up to 100,000 users and 800 nodes can be managed with distributed architecture (one module per server), PCS needed (Premium Customer Support, form available on the BP web site). This enhanced provisioning allows better coverage of a Service Providers installed base. For more information on the products limitations, see section 2.6, Provisioning level.
(1) Not available for OmniPCX Office
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OmniVista 4760 value propositions:
Manage and control convergence OmniVista 4760 provides tracking of Voice over IP calls, for better follow-up of the VoIP traffic and quality, and easy integration of VoIP into the customer's data network. Its long-term trend reporting capability aids in planning of anticipated infrastructure upgrades. OmniVista 4760 provides administrators with configuration and tracking of voice and Voice over IP with a combined applications suite. For global enterprise management, OmniVista 4760 offers the ability to integrate with standard platforms such as CA Spectrum, HP OpenView NNM, IBM Tivoli Netcool or ServicePilot.
LDAP directory (1) OmniVista 4760 includes an LDAP Directory, based on the Sun Java System Directory Server. The Directory is automatically synchronized with the OmniPCX Enterprise network. In addition, OmniPCX Enterprise users can place a call by simply clicking on the displayed phone number. Administrative information can be added, due to the import/export from other LDAP compliant applications, such as Microsoft Exchange or Active Directory. The Directory can be reached via any PC through the intranet via a browser, any workstation on the LAN/WAN via the Directory client, any standard LDAP client (such as MS Outlook). The Alcatel-Lucent Multimedia Attendant Console 4059 and OmniTouch Unified Communication can access the Directory in the same way.
Integrated application suite
Though they can be ordered separately, the OmniVista 4760 applications are tightly integrated together for operational efficiency. Two examples: 1. Modifying a users name in the Configuration applies immediately and automatically in the Directory and in the Accounting 2. Right-clicking on any item in the topology leads to the configuration or to the alarms of that item
Proactive tool As soon as new information is generated, OmniVista 4760 sends an email, an alarm or launches an application to notify the appropriate person, for proactive management. For example, the instant an alarm occurs, the information can be sent via email to the network manager. In the same way, accounting and performance reports can be automatically generated in different formats (Excel, .PDF, HTML, text files) and sent via email to selected people.
A distributed administration access OmniVista 4760 integrates an embedded security agent that configures administrators access rights. Each administrator accesses the applications according to his rights, from his workstation, through the company's LAN/WAN or through the company's intranet via a browser. Several applications can be accessed simultaneously.
(1) not available for OmniPCX Office
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2. STATE OF THE ART PLATFORM

2.1. CLIENT/SERVER ARCHITECTURE
OmniVista 4760 has a true Client/Server architecture that allows multiple users to access its services simultaneously either through a java-based client or through Web browser application. OmniVista 4760 server and java-based clients runs on Windows 2003 Standard Edition SP2 and Windows XP-Professional SP3. As of OmniVista 4760 5.0, the client can also run on Windows Vista.
Windows 2003 server is mandatory for the management of more than 5,000 users, for PPP remote connectivity, for more than 2 simultaneous clients and for the SIP Manager application. The OmniVista 4760 clients run on a non dedicated PC (see Installation Manual for detailed server and client requirements). OmniVista 4760 server can be installed in a blade center. The blade should be compliant with OmniVista 4760 server minimum hardware configuration (Cf next chapter). OmniVista 4760 server can be installed on a Virtual Machine. Virtualization has been tested with VMware ESX. The Virtual Machine should be compliant with OmniVista 4760 server minimum hardware configuration (Cf next chapter). Virtualization is only supported for IP connectivity. SIP Manager Application does not support virtualization. The OmniVista 4760 Server and Client applications can run on the same PC, but it is recommended to install the clients on a separate PC.
The OmniVista 4760 Server may also be accessed through a standard HTML browser such as Microsoft Internet Explorer 7.0 or Mozilla Firefox 2. All the applications can be reached through the OmniVista 4760 Web server, with full features. There can be 30 simultaneous logins to the OmniVista 4760 administration, via a client or a web client. The list of connected clients in the Help displays information on the administrators connected to the server. But there is an additional value-added application that can only be reached through the web: the Directory consultation and update. Up to 50,000 users can use the OmniVista 4760 Company Directory (1). For more details on this application, refer to the Directory chapter.
The standard client allows a greater degree of flexibility by allowing users to easily obtain the tools and information they need, locally from any PC connected to the LAN or remotely through the company intranet. Global architecture:
(1) With a dedicated Directory server, 6 consultations a day including 3 requests each on average, for each user
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2.1.1. Minimum hardware configuration
Model Capacity (users) Processor Hard disk RAM Monitor Partition DVD drive
Client
Server medium capacity < 5,000 1,6 GHz 40 GB 1 GB
Server high capacity > 5,000 Dual 2 GHz 80 GB

RAID5 with 512 KB cache memory*
1 GHz 40 GB 1 GB
2 GB* NTFS
19", 128 MB graphics memory Needed
* One additional GB RAM (= 3 GB RAM) and 40 additional GB (=120 GB) HD is necessary if SIP Manager is installed. Server compatibility: combined use with other applications (such as Office applications, MS Word, Excel, etc.) on the 4760 server is possible, but the server should not be a server for other applications, except FTP server. Domain controller functions, Web server, etc. delivered with the OS must not be installed. For more details on hardware and software requirements and compatibility, refer to the Installation Manual.
2.2.
USER-FRIENDLY INTERFACE
The OmniVista 4760 user friendly, Windows graphical user interface has a minimal learning curve which makes things easier for the network manager: network topology views, trees to navigate and select an item, multiple windows, context-sensitive menus, online help, etc. 2.2.1. Multi-lingual interface
(1),
The OmniVista 4760 software is delivered with the English, French, German, Portuguese, Spanish, Italian, Czech, Polish, Chinese (SCH), Traditional Chinese (Taiwan), Slovakian, Korean, Hungarian, Croatian and Russian languages as standard. Additional languages can be added. Multiple languages are supported. It is possible also to translate only the reports in the customers languages, to support multi-lingual customer base. Contextual online help and Administrator Manual are available in English, German, Portuguese, Spanish, Italian, French, Chinese and Russian. Installation Manual and Security Guide is available in English, French and Russian.
(1) Complementary country test is needed to confirm full availability
2.2.2. Browser and Client common interface: trees and tables Because the OmniVista 4760 application is available through a browser as well as a client interface, a common user interface has been defined for the various administration applications such as Configuration, Topology, Accounting, and Alarms, in order to simplify user training. In both interfaces, and for all the applications, there are two main parts in the main window: the tree (left part of the window) and the table (right part of the window). In the tree structure, the user can display different objects (e.g., sub-networks, nodes, users, etc.) by contracting/expanding directories. In the tree, the user can select the objects to be viewed in the right panel. The table displays the objects selected in the tree, depending on the application (for example, in Topology, a map appears instead of a table). An administrator can initiate a multi-criteria search (e.g. a person in the directory, a board in a node, all the major alarms, etc.) using the filters above the table.
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Example 1: Sample Client Interface, Directory Application

Window Controls Name of Application Tabs for Topics Filters
Hierarchy (Tree) with Objects
Details of selected Objec
Status Window
Example 2: Client detailed interface, Alarms application: Main Menu Bar Window Tiling Frame Controls Area for Context-Sensitve Icons
Application Toolbar Area for Applications Opened Applications Minimized Applications Incident Overview Application(s) in use Example 3: Filter dialog box (detail)
Leave previous results displayed, add new result Clear previous results, display new result Object Organization
Operator how to combine Filter Criteria
Value Object Operator
Add/Remove Filter Criteria
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2.3.
SECURITY MANAGEMENT
The main security features in OmniVista 4760 are: Automatic authentication and encryption of the communication flows Support of OmniPCX Enterprise Passive Communication Server (PCS) for a secure network Security agent, login/password policy rules, external authentication Back-up and disaster recovery process Support of Citrix environment Possibility to install several client versions on the same PC, already installed clients plus new 5.0 client, Single token per login account (can be activated or not), prevents the administrators to open several client sessions with the same login, except Adminnmc account.
2.3.1. Automatic authentication and encryption Secured protocols can be implemented between the OmniVista 4760 Server and the OmniPCX Enterprise (R6.0 and above). This is an OmniVista 4760 option. SSH is used for secured Telnet (OmniPCX Enterprise configuration technical interface) and SSH/SFTP for secured file transfer, for example, for OmniVista 4760 Accounting and Performance. Mixed networks with secured/non-secured OXE are possible, combining FTP/SFTP. LDAPs is used to secure LDAP communications between Clients and Server, and between OmniVista 4760 Server and an external LDAP Database. The security option provides the encryption of file/data transfers and the password required for connecting. A4760 A4760
e- Config Server
IPSec
Client
Secure commands
Acronyms: FTP: File Transfer Protocol SSH: Secured Remote Shell SFTP: Secured File Transfer Protocol
OXE OXE
IP
OmniVista 4760 supports Windows IP Sec for the exchanges between the OmniVista 4760 server and client(s). Windows IPSec provides the mutual authentication of client(s) and server, the exchange encryption, and a mechanism for non-corruption of data. Windows IP Sec strategies for OmniVista 4760 client(s) and server are offered with the Security option. Reduction and configuration of the number of dynamic IP ports In a secured environment, firewalls or filtering routers must be managed or must be able to open dynamic IP ports used by the applications. Either the firewall creates the filters dynamically during the applications exchanges, or static filters must be managed and all the potential dynamic IP ports opened. In the second configuration, it is important to reduce the number of open IP ports of a firewall when it is located between the OmniVista 4760 server and the OmniPCX Enterprises, and also between the OXE and IP devices. From OmniPCX Enterprise 6.0, this range of ports has been reduced with a default value of 500 and a minimum value of 128. Concerning IP ports of the OmniVista 4760 Server for incoming traffic, the number of ports has been defined in the range 30,000 to 30,300. Centralized authentication through an external Radius server As of OmniVista 4760 4.2, the network management platform becomes a Radius proxy which forwards all the authentication requests to a Radius server. In this case the OmniVista 4760 client login/passwords are authenticated by a Radius server. It is possible to forward only the administrators login/password to the Radius server, and not the web directory users. OmniVista 4760 login/password policy cannot be used when the external authentication is activated (see section 2.3.3.2).
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Information on encryptions ratio From OmniPCX Enterprise 7.0 and OmniVista 4760 4.0, for the customers equipped with the IP encryption solution Server and Media Security Modules (SSM/MSM), information on encryption ratio is available in the VoIP performance reports (cf chapter VoIP Performance for more details),
2.3.2. Support of OmniPCX Enterprise Passive Communication Server OmniPCX Enterprise Passive Communication Server (PCS) provides call handling services to a media gateway or group of media gateways in case of unavailability of the OmniPCX Enterprise Call Server. OmniVista 4760 centralized administration makes it possible to see the solution as a single OmniPCX Enterprise. Discovery of PCSs is done through the nodes synchronization. PCSs are represented in the OmniVista 4760 configuration, system directory and maintenance in a hierarchical structure: a Call Server owns n PCSs. Regarding provisioning level, a PCS is counted as a node. OmniVista 4760 as of R4.1 provides seamless accounting and VoIP performance reports for the OmniPCX Enterprise including one or several Passive Communication Servers. When the PCS becomes active, it may produce accounting and/or VoIP performance CDRs. These CDRs are taken into account by the OmniVista 4760 accounting and VoIP performance applications to generate consolidated reports. The configuration application provides access to the PCS through a Telnet or SSH session. The OmniVista 4760 configuration is not made available for PCS. When the automatic database synchronisation PCS/Call server is made, the modifications made on the PCS will be lost. PCS alarms are notified by the OmniPCX Enterprise call server. The PCS do not appear on the OmniPCX Enterprise intermediate topologic views. Version download provides the immediate or scheduled software update of one or of a set of PCS. The GUI is the same as existing OmniPCX Enterprise software download. The download can be direct from the OmniVista 4760 server to the PCS or through a PCS master. This feature is available as of OmniPCX Enterprise R7.1 and OmniVista 4760 4.2.
2.3.3. Embedded security agent The OmniVista 4760 embedded security agent provides access profiles as well as login/password security rules and external authentication (see section 2.3.1). There are access controls to the different applications with predefined and customized profiles, and additional access levels and domains for Configuration, Accounting and Directory. Customized access profiles
The user identification (ID) is through a login and a password. Customized access profiles can be defined for each user: The administrators who have access to the Security (see next chapter) can grant a different access level for each user. This access level can be different for each application, i.e., Mr. Doe has "read" access to the alarms, "modify" access to the reports and no access to the configuration. Predefined access profiles
In addition, to simplify an administrators task, predefined access levels have been created according to standard profiles, and listed in the Directory: 17 predefined user profiles have been defined and are included within the product : - 8 user profiles only concern the directory access - 9 user profiles define global access levels to the OmniVista 4760 applications Administrators Network experts Network managers
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Accounting experts Accounting managers Directory experts Simplified management Audit Access to the masked information
The users with the simplified management profile can only manage users, hunting groups and speed dial, with reduced set of attributes. Through this profile, a non expert can perform simple and common configuration operations, allowing expertise optimization. This profile can be tailored to the customers needs (managed objects, attributes, ). The profile "Access to the masked information" allows the addition of more information in the accounting reports (telephone numbers, real call costs, PIN, etc.). For further information, refer to the Accounting section. The administrators have access to the masked information. This is a summary of the access levels to the OmniVista 4760 applications depending on the user profiles: The Security application allows the management of the access levels, login, passwords, etc.
Applications
User Profiles Administrator Network expert Network Manager Accounting Expert Accounting manager Directory Expert
Audit
Config.
Alarms
Topo.
PTP/Acc
Report
Schedul.
Directory
Maint.
Audit
SIP Man. Security
All
Manag. Lev. 0 Manag. Lev. 1
All Manag. Clear Read Read Read No No
All Manag. Read No No No No No
All Manag. No Manag. Read No No No
All Manag. No Modify Read No No No
All Manag.
AdvanceMo dify
All Manag. Read No No Read No No
All
OXE OXE
All No No No No No Read No
All All All No No No No No
Yes No No No No No No No
No No No No
Manag. Lev.10
Modify Modify Modify No No
No No No No No
Simplified admin.
There are also 8 predefined user profiles for the directory application (see this chapter for more information): Total modification company Partial modification company Total view red list Total view orange list Total view green list Partial view red list Partial view orange list Partial view green list
These 17 predefined access levels are defined as group entries in the company directory. Granting a predefined access level to a new user is easy. From the directory application, the administrator adds this person as a new member of one of the predefined access groups. The administrator can add a person to several groups. In this case, this person benefits from combining the various rights. Only members of the administrator group manage the security of the OmniVista 4760 Server. Consequently, the 16 predefined groups are in the "Administration" directory, which can only be viewed by the administrators. Once an access level has been granted to a person by the administrator (for example, the accounting manager), this person must enter his name and password to log into OmniVista 4760 with his rights. Only the administrators and the members of the group "Total modification company" can create or modify the users' passwords in the company directory.
2.3.3.1.
Predefined accounts
In addition to the predefined access levels for specific people with a password, there are also predefined accounts within OmniVista 4760, which are not specifically granted to everyone but only to a specific type of user (e.g. attendants).
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These predefined accounts allow OmniVista 4760 applications to start immediately, even if, for example, there is no user login and password configured in the directory. There are 2 predefined accounts : Adminnmc: in the Administration directory. This is the default access to start the server for the installer. Only the Administrators can view this account. The password is created during the installation and has full administration access. Alcatel-Lucent 4059: in the Management directory. This is the common account for the attendants using an Alcatel-Lucent 4059 Multimedia Attendant Console, allowing them to have access to the OmniVista 4760 directory with no restrictions from their switchboard.
The Management directory can be viewed by anyone with access to the orange list (see Directory chapter), and can be managed by the members of the groups Total modification company, Network Expert and Directory Expert. 2.3.3.2. Login/password policy rules
As of OmniVista 4760 4.2, administrators with profile Total modification company can implement one or several login/password policy rules. Passwords are encrypted. Aging password: users must change their password according to a schedule. A pop up notifies the users that his password will expire in some time, and he can change it. It is possible also to ask the user to change his password after a first login or a reset. Password syntax checks that a password does not match values like name, surname, etc. Password history prevents users from reusing passwords. A minimum password length ensures that the user cannot set a short password. Passwords with more characters are exponentially harder to guess. The password locks when the maximum number of failed attempts has been reached.
2.3.3.3.
Last login information
As of OmniVista 4760 5.1, information on last login date is available in the Company Directory, in Persons attributes. It allows the authorized administrators to know when an administrator has logged last time. It is also a filtering criterion.
The combination of the access profiles and password policy rules provides flexibility, accuracy and security in OmniVista 4760 access.
2.3.4. OmniVista 4760 redundancy and disaster recovery process solutions Many customers have high requirements for reliability at the system level and at application level. The focus is on a Disaster Recovery Process for OmniVista 4760 application. Back up and redundancy solutions: Automatic OmniVista 4760 database save: CDRs, performance counters, carriers tariffs, reports, LDAP directories, etc. can be regularly and automatically saved on a directory viewable by the server CDRs automatic archive: see the section 8.5, CDRs archive restore in accounting for more details Defense against database saturation: there are warnings if disk usage exceeds specific thresholds. Two thresholds can be set up, when the disk usage exceeds the first threshold, a minor alarm is generated, and a major alarm is generated when the second threshold is reached. There are also automatic purges of data older than a given period, with filters, automatic de-fragmentation of the ASA/LDAP databases, etc.
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Mechanisms that can be proposed for Disaster Recovery Process: RAID5 to secure the OmniVista 4760 Database (CDRs, reports), onto Network Drive, for example UPS to secure the PC servers against power outage A standby OmniVista 4760 PC server: such a standby server can be synchronized overnight with the OmniPCX network and with the active 4760 server. Object models will be synchronized, allowing update of the network system directory, company directory, update of topology and accounting orgmap cost centers and users. Alarms are sent in real time to both OmniVista 4760.In cases the active server crashes, the standby server can take over instantly, for all the applications. The users have to change the address on their browser or client. Conditions: the IP address of each node is not automatically updated. If a CPU IP address is changed, the administrator has to update it in both OmniVista 4760 servers. Same thing for the customizations made on the server, except for the customized report definitions that can be regularly exported and imported, and for the directory administration fields that can be synchronized. This type of project should be escalated to the central team for analysis and for specific pricing on a case-by-case basis and a request for non-standard pricing. Directory replication for synchronization with another OmniVista 4760 Company Directory is available as of release 5.1. The replication is useful to copy administrative Company Directory data between a main and a back up server. 2.3.5. Support of Citrix environment For easier deployment and enhanced security access to OmniVista 4760, installation in Citrix Presentation server R4.0 has been validated as of OmniVista 4760 4.0. OmniVista 4760 clients are embedded in the Citrix server. OmniVista 4760 clients are used from any PC with Citrix client.
2.4.
OMNIVISTA 4760 SERVER/OMNIPCX CONNECTIVITY
Information collection can be done manually or automatically with a configurable frequency. If a link failure occurs, a recall procedure is automatically activated on a regular basis.
Local or remote IP connection The OmniVista 4760 server can be connected to an OmniPCX locally through a V24 or an Ethernet TCP/IP connection, for local or remote management through IP/VPN.
Remote PSTN/ISDN connection The protocol supported for remote connections is PPP (Point to Point Protocol). It is a non permanent connection. For remote connection, the OS of OmniVista 4760 Server should be Windows 2003 Server. For good performance, a minimum bandwidth of 64 kbps should be provided between OmniVista 4760 Server and the OmniPCX. On OmniVista 4760 side, the communication can be set through one or several modem(s) connected to the server port com. An IP/V24 extension box (MOXA box) is available for more than 2 modems. For remote configuration of a large installed base, a E1 board can be hosted in the OmniVista 4760 server, on the PCI bus. This board provides 30 ISDN channels or a mix of ISDN/analog ports (max. 6 analog ports), with channel aggregation. It replaces pools of modems. On the OmniPCX side, the OmniPCX Enterprise are equipped with a remote access device called eRMA (embedded on OmniPCX Enterprise) or RMA (option). The eRMA or RMA devices allow management and alarms centralization through a temporary secured connection. On the OmniPCX Office side, remote connection is available from OmniPCX Office 2.1 through the embedded S0 modem. In addition, from OmniPCX Office R4.0, the aggregation of two ISDN B channels is available, for a 128 kbps bandwidth.
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Remote IP/VPN connection
OmniVista 4760
Network Operation Center

Router contains: Nat VPN access Firewall security
Private IP Address
LAN
Public IP Address Customer A OmniPCX

ARA-16 ARA-8 CPU ARA-16 ZLA-8 CPU ARA-16 BRA-4 PRA || X
Customer B
LAN
OmniPCX
LAN
ARA-16 ARA-8 CPU ARA-16 ZLA-8 CPU
INTERNET VPN Tunnel VPN Tunnel
ARA-16
BRA-4
PRA
|| X
Router contains VPN access Firewall security
Router contains VPN access Firewall security
PCX connections:
On the OV 4760 side Ethernet Ethernet Analog modem

(1)
Terminal Adaptor V110

(1)
Terminal Adaptor V120

(1)
OmniPCX 4400 Ethernet Tunnel IP/X25 Connecting box RMA interface Connecting box RMA interface IO2 board OBCA board
Ethernet TCP-IP
LAN Management station OmniVista 4760
V24/V24
Management station OmniVista 4760
On the OV 4760 side Ethernet Analog modem E1 board
OmniPCX Enterprise Ethernet eRMA interface eRMA interface
V24 / V24
On the OV 4760 side Ethernet Analog modem ISDN modem
OmniPCX Office Ethernet Embedded software modem (V34) Embedded software modem (2)
Modem
ISDN PSTN
Management station OmniVista 4760 Modem
ISDN PSTN
Modem
(1) Available from OmniPCX 4400 4.2 (2) For urgent alarms and PM5 Call back , ISDN modem is available only from OmniPCX Office R2.1
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2.5.
OMNIVISTA 4760 SERVER/CLIENTS CONNECTIVITY
OmniVista 4760 Clients are connected to OmniVista 4760 Servers via Ethernet local (LAN) or remote (WAN). A minimum bandwidth of 128 kbps has to be provided (512 kbps recommended). For example, an administrator may access the network administration (using the 4760 client) or the directory (using a browser) from home, via intranet (i.e. through an analog connection between his PC, equipped with a modem, and an IP intranet gateway, on its company's side).
2.6.
PROVISIONING LEVEL
The maximum number of OmniPCX 4400, Enterprise or Office users managed within the network is 30,000 for a Full Pack server : Configuration, Alarm, Accounting, Performance and Directory. Beyond this limit, management solutions using specific architectures are proposed through PCS (Premium Customer Support) process (form available on the BP web site). OmniVista 4760 provides an enhanced provisioning on one server(see table): Applications Full Pack Configuration, Alarms/Topology and Performance Configuration and Alarms/Topology Standalone Accounting Standalone Directory Number of users managed 30,000 50,000 100,000 100,000 100,000
The maximum number of OmniPCX nodes managed per OmniVista 4760 server is 800, except for remote Configuration and Alarms when it can be extended to 1,000 a PCS is required beyond 400 nodes. OmniPCX Enterprise Passive Communication Servers are counted as nodes. The number of users in the network is automatically checked when the OmniVista 4760 application starts, and periodically during the life of the product. If the number of users exceeds the OmniVista 4760 capacity, alarms are generated, and it will no longer be possible to launch the 4760 clients. All the users of the OmniPCX network have to be included for OmniVista 4760 capacity, including virtual users (except virtual users with analogue set type and an unjustified charging COS). For example, it is not possible to order OmniVista 4760 for 1,000 extensions, when the total number of extensions in the network is 1,500 : in this case, OmniVista 4760 will automatically count the number of extensions the first time it is connected, but will not start if there is not enough users in the OmniVista 4760 license. All the OmniVista 4760 applications have the same capacity: for example, it is not possible to order accounting for 100 extensions, and configuration for 200 extensions: the OmniVista 4760 platform would provide accounting and configuration for 200 extensions globally. There can be 30 simultaneous logins to the OmniVista 4760 Administration, via a client or a web client. Directory: 200,000 entries can be stored in the OmniVista 4760 Directory. 50,000 users can consult and modify the Company Directory, with following conditions: one dedicated Directory server, 6 consultations a day including 3 requests each on average, for each user. Accounting: 30 million CDRs can be stored in the OmniVista 4760 database. Beyond this limit, CDRs have to be archived. The accounting application can handle up to 500,000 CDRs a day. Configuration, Directory, Accounting/Performance: up to 10,000 lines can be displayed in a grid. SIP Manager: up to 16,000 SIP phones
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3. DIRECTORY
3.1. OVERVIEW
Because a companys success depends on its people, a corporate directory is a key success factor for efficient internal communication. The directory needs to be flexible and able to assist every employee with quick and relevant information on the desktop. The directory application included in the Alcatel-Lucent OmniVista 4760 is designed to address a converged infrastructure as well as provide information on all desktops. It works with the main enterprise directories as part of a unified directory strategy based on the LDAP standard. The OmniVista 4760 company directory feature is available for OmniPCX Enterprise. The OmniVista 4760 Directory is based on the Sun Java System Directory Server R5.2, LDAP V3 compliant, and provides: Import and Export in LDIFF (LDAP Directory Interchange File Format) Access through Alcatel-Lucent clients such as Alcatel-Lucent multimedia Attendant Console 4059 and OmniTouch Unified Communication Access through standard LDAP V3 clients Synchronization with other Directories Access by LDAP commands
OmniVista 4760 Web directory Standard LDAP clients Alcatel LDAP clients : Network OmniTouch Unified Com. applications A4059 Multimedia Console
Clients
Lightweight Directory Access Protocol (LDAP) Servers
Import/Export or LDAP commands

OmniVista 4760 Directory Server External Directories
There is automatic database synchronization between distributed OmniPCX Enterprise servers and the OmniVista 4760 directory server. For example, when there is an update of a cost center or a name in the company directory, it will automatically update the cost center and the name of the user in the OmniPCX Enterprise database. Alarm license is needed for real-time update, otherwise Directory is updated during daily synchronization. No need to manually update multiple directories means reduced TCO. Any terminal with a Web browser is now able to access the directory information through a user-friendly interface. In addition, any OmniPCX Enterprise user can place a call by simply clicking on the displayed phone number (see chapter 3.2.2, Click to call). Security management automatically checks the access rights of the user, through his login and password. A first level access is available without any login/password. The OmniVista 4760 directory can contain up to 200,000 entries. These entries are grouped in the company directory organization tree. This hierarchical structure maps the company organization chart. The entries can be branches of the tree (with sub levels):
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Companies Countries Departments Cities Or leaves (end points): Persons Rooms Groups Each entry contains fields (for example 93 fields per person). The administrator selects among the fields which ones will be displayed in the user interface. The field names can be customized. These fields can be telephone information, updated in real time by the OmniPCX Enterprise, as well as administrative information, such as geographical location, department, photo, and employee number. To simplify the task of the Administrator, each persons entry can be automatically created and then updated, from the OmniPCX Enterprise users information. Several internal phone numbers (8 or 9 series, DECT set, modem, etc.) and several external numbers (DDI/DID number, mobile phone, fax, etc.) can be associated with the same entry. These numbers are updated in real time in the OmniVista 4760 company directory. The fields in the organization (e.g., Company, Country, Department) can be automatically filled in with the information from the organization tree. There are 2 ways to access the Directory: Web Directory: the users can access or update the company directory through their browsers. This interface provides the "click to call" feature. Directory administration: the administrators manage the directory (and other authorized applications) through the OmniVista 4760 Directory Administration, via the java-client or a browser.
3.2.
WEB DIRECTORY
The users can access and update (depending on their access profile, see section 2.3.3, embedded security agent) the company directory via the intranet, through their browser. Directory home page (from OmniVista 4760 R4.0):
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In the home page of the web interface, the user can choose between Directory Access and Network Management. The use of the keyboard instead of the mouse for the main feature (search, call, etc.), the quick search and simplified navigation provides enhanced performance for intensive use (attendants, assistants, etc.). The bookmark provides a direct access to a hierarchical level in the favourite list.
3.2.1. Web Directory customization The OmniVista 4760 Directory web pages can be completely customized for easy integration into the companys intranet: logo, background, fonts, fields and filters, names of the fields, number of lines in one page, maximum number of answers for a search, etc. (see example below).
The administrators can customize up to four themes: Classic, Azur, Spring, Custom. These themes define a set of graphical properties used for the graphical display (skins). The users can choose between these four themes, and when they are logged, customize the way the results are displayed, the search filters, the detailed view, etc.
3.2.2. Automatic dialling from the web Directory: "Click to Call" A CTI (Computer Telephony Integration) feature is included in the OmniVista 4760 company directory. The "Click to Call" feature allows clicking on a phone number (internal or external) in an entry or in a list, to automatically dial the number on the associated phone set. There is no need for specific equipment or link, only an OmniVista 4760 directory and an OmniPCX Enterprise phone. Because of the "STAP" protocol embedded in OmniPCX Enterprise, the OmniVista 4760 directory controls the OmniPCX call handling, instructing which number to call. Note: For analog and DECT phones, the user must manually pick up. The click to call feature does not work with SIP phones, and with OmniPCX Office, only OmniPCX Enterprise with IP connectivity to the OmniVista 4760 server. Click to call is available from the OmniVista 4760 web client, not directory administration. 3.2.3. Prefix management The "Click to Call" feature automatically adds the carrier's prefix for an outgoing call. For a multi-national company, or for a heterogeneous numbering plan, prefix management provides tables where all the prefixes related to the location of the caller/called persons are managed. 3.2.4. Linked fields The OmniVista 4760 Directory is the total picture of the enterprises organization. There are links between the entries: clicking on the fields Assistant or Manager triggers the pop up of the assistant/managers entry. An entry may also be linked to another one via the see also field. When the assistant or the manager cannot answer, the caller may ask the attendant to be put through to someone in the same department. OmniVista 4760 provides two icons allowing quick access to the list of people having the same assistant or manager:
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3.2.5. Print-out of selected entries You want to print the result of the selection you have made in the web directory? You want to regularly send a portion of the company directory to your department? From the web directory, by clicking on the icon printer, OmniVista 4760 prints out the selected entries in a spreadsheet.
3.2.6. Multi-tenant Directory
(1)
OmniVista 4760 multi-tenant Directory offers accessing and updating of your Company directory. When accessing the directory via the web, each company or section of a company can view its own entries, via a specified URL, which is associated with an organization within a company. It is also possible for a company to see other company directories, when connected to the directory root or a level above the companies (e.g., Countries). The multi-tenant directory benefits from all the advanced features of the OmniVista 4760 company directory: automatic synchronization with the OmniPCX Enterprise network, update from the users, click to call etc. The directory administrator manages the whole Directory on a single server. The organization tree of the directory is divided into different branches, which are companies. There is no limit in the number of branches, sub-branches and companies, within the set maximum number of entries. Note: Multi-DDI/DID numbering plans are not supported.
(1) PCS required for this feature
3.2.7. Personal address book The Personal address book provides management of personal entries (persons: team members, customers, relatives, etc.) to authenticated users. These entries cannot be seen by other users - the Administrator cannot view their content, only the list of people using address books. The Personal address books benefit from all the advanced features of the OmniVista 4760 company directory: Click to call: to directly call a telephone number by clicking on it Links with the other entries see also, Assistant, Manager Ability to create a person, a group, a room, Etc. The Personal address book is not an option; it is provided with the Directory license. There is no limit in the number of entries that can be created, but the entries in the Personal address books are included within the global limit of 200,000 entries.
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3.3.
DIRECTORY ADMINISTRATION
This interface allows the user to easily manage the directory, through the client or the web client. There are three or four folders in the OmniVista 4760 directory: The company directory reproduces the organization of the Company (hierarchical, geographical, financial, etc.), and contains the entries of the people and the groups, organized in the directory tree in companies, countries, departments, etc. Users access the Company Directory via a browser. The system directory reproduces the topology of the OmniPCX networks, and includes the networks, subnetworks, nodes, and within each node the content of each OmniPCX 4400 and Enterprise (ACT, media gateways, boards, trunk groups, telephone devices). It is a technical tool to manage the installed base. Its content can be exported in LDIF for third party applications like asset management. The address book is the list of persons who use this feature (but the content of the address books is not displayed in the directory administration).
The system directory is manually or automatically synchronized with each network OmniPCX. Thus, each object is automatically updated. Links between the two directories allow an automatic or manual update of the company directory entries with the system directory objects and vice versa. Overview of the synchronization between the company directory and the OmniPCX Enterprise:
Synchronization 4400 / 4760 sets, alias, creating or updating Directory updating
Automatic PBX updating
External LDAP device,Web client
Telephonic data Directory updating

Directory updating
OmniVista 4760 Directory Server
All administrative data and Cost Centers
Name, cost center,
The synchronized fields in the company directory are the telephone numbers internal phone number, ISDN number, the cost center, the entity, the first and last names. The automatic creation of people in the company directory from the OmniPCX Enterprise users and aliases can be enabled or disabled. While managing the OmniVista 4760 directory, direct access to the user configuration, alarms or accounting is possible for authenticated administrators. The system directory provides a directory of the networks, subnetworks, nodes, users, and information about OmniPCX Enterprise hardware, and OmniPCX software (version, IP address, etc.). From OmniVista 4760 R3.1, additional fields have been added in the system directory to enhance it and store administrative information for third party applications like asset management: Five miscellaneous fields can be filled in by the directory administrator in the OmniPCX nodes and in the OmniPCX Enterprise racks, boards and phones. The names of these fields can be customized, for example inventory number or contract number. Customer data (name, address, town, country) are automatically filled in from the OmniPCX Enterprise configuration, if they have been filled in, to view the localization of the nodes. Localization fields can be filled in by the directory administrator in the networks, subnetworks, nodes, OmniPCX Enterprise racks and phones, to show where a device is located. A serial number field has been added for the OmniPCX Enterprise boards and phones. It is automatically filled in for the 8 series.
3.3.1. Automatic update with external directories The synchronisation between different directories lowers the TCO (Total Cost of Ownership) by avoiding duplicate entry of the data, double checks, and redundancies.
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The OmniVista 4760 LDAP company directory simplifies the administrator's task because of its automatic synchronization with telephone data from the OmniPCX Enterprise network, and automatic updating of any part of the directory tree using other LDAP directories. Automatic import/export of LDIF (LDAP Directory Interchange File Format) files is used in this case. There are many different types of directories within the enterprises: e-mail directories, Excel files, proprietary directories and relational databases. LDAP protocol is a standard, yet many existing directories are not fully LDAP V3 compliant, or have to be updated. The LDAP V3 compliant directories with a different structure also have to be adapted: a free mapping tool is delivered with OmniVista 4760 to help our Business Partners carry out this synchronization. An audit of the directories to be synchronised is highly recommended to find out if these directories are LDAP V3 compliant, which fields will be exported to update the OmniVista 4760 directory, and which fields of the OmniVista 4760 directory are of use in the existing directory. Also, are the names of the fields the same or not, is the organization of the directories the same or not, etc. Audit and mapping services for directory synchronisation are available in the Alcatel-Lucent Professional Services catalogue. Example of Alcatel-Lucent Professional Services OUT-of the-BOX solution: Microsoft Active Directory Alcatel-Lucent OmniVista 4760 directory synchronization (see schema below).
3.4.
DIRECTORY SECURITY
3.4.1. Confidentiality of the directory entries There are 3 levels of confidentiality on directory entries: Green entries can be viewed by anyone with access to the directory (default value), Orange entries can be viewed by users with the access level orange, Red entries are the most confidential ones (e.g., entry of the companys CEO is a red entry which can only be viewed by authorized people). The personal fields can only be viewed or modified by users having the total view or modification right. The personal fields are: Home phone, Home postal address, Employee number. For example, a user can only view your home telephone number if the user has total view rights to your entry. The administrator chooses which fields are displayed or not displayed in the web directory. He can also change the name of the fields according to the organization of the company.
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3.4.2. Directory application access rights Predefined users profiles are created as group entries in the company directory. Theses groups and persons are located in the directories Administration and Managers in the directory tree. Only the administrators can view the administration directory. There are eight predefined user profiles (or groups) to access the company directory: Total modification company: (highest level) The user can create/modify/delete all the fields and all the entries in the company directory. Partial modification company: The user can modify the non-personal fields of all the entries. Total view red list : The user can access all the fields of all the entries. Total view orange list : The user can access all the fields of the orange and green entries. Total view green list : The user can access all the fields of the green entries. Partial view red list : The user can access the non-confidential fields of all the entries. Partial view orange list : The user can access the non-confidential fields of the orange and green entries. Partial view green list : The user can access the non-confidential fields of the green list. In addition, there are: The anonymous access (default), no need to be logged, which is the same as the partial view of the green list, without two fields that are masked: car license and cost center name. The personal access, which allows the same things as anonymous, plus the view and modification of all the fields of one's own entry, except the fields Employee number, and cost center name which cannot be modified.
A user can belong to several groups, adding rights. In addition, there is also one predefined account concerning the directory application in the Management directory, Alcatel-Lucent 4059 , which is the common account for the attendants using an Alcatel-Lucent 4059 Multimedia Attendant Console with the rights Total modification company.
3.4.3. Company Directory replication Directory replication for synchronization with another OmniVista 4760 Company Directory is available as of release 5.1. The replication is used for redundant solutions, to copy administrative Company Directory information between a main and a back up server. Remark: Telephonic attributes: Name, Surname, Telephone number, Cost Center, etc. are automatically updated when there are several OmniVista 4760 servers with Directory, in this case replication is not needed. Replication provides the scheduled update of selected branches and selected user attributes of the Company Directory from one OmniVista 4760 server Master to up to 4 OmniVista 4760 servers Slave, using LDAP protocol. Replication configuration is available in Directory Preference. Limits: Address book is not replicated. In case of non availability of the Master, replicated entries should not be modified in the Slaves. The two OmniVista 4760 servers should have the same configuration, but can have different applications in addition to Directory (Accounting for example).
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4. CONFIGURATION APPLICATION
The configuration module provides centralized management of the OmniPCX Enterprise/Office. It has been designed to be flexible, user-friendly, and easily integrated into a legacy environment. The OmniVista 4760 configuration provides local or remote management of a single OmniPCX or a network (i.e., multiple nodes of the OmniPCX Enterprise). The network manager can quickly and easily edit, create or delete any network object in the managed network. A configuration tree and a configuration table allow the network managers to quickly view, navigate, and select one or several instances. A search function helps the network manager locate any object or field. In the configuration tree, there are nodes (OmniPCX 4400, or Enterprise, or Office, or 4200 or pseudo PCX), sub-networks (groups of nodes), and networks (groups of sub-networks). While using the configuration application, the network manager can access and modify the data in the alarms and directory applications by clicking on the corresponding tab.
4.1.
OMNIPCX 4400 AND ENTERPRISE CONFIGURATION
4.1.1. Configuration Application principles (object model) The configuration data in the OmniPCX Enterprise is organized according to an object-based model. Regardless of which OmniPCX Enterprise release is used, the management application will automatically adapt its interface to the managed platform. The managed OmniPCX Enterprise is configured online to ensure consistency and relevance of the data. It allows any combination of central and local management while accessing a continuously updated database. The same interface is used for any object or data to be managed. The application can configure several OmniPCX Enterprises in a single session (1). The "scoping" feature allows filtering and updating the same object within a set of OmniPCX Enterprise. For example, you can create an emergency call number on the top-right programmable key of all the telephones within the network at once. The OmniPCX Enterprise configuration application is an online configuration. This means that for configuration operations, the OmniVista 4760 is connected to the related OmniPCX Enterprise. Configuration commands can be scheduled through import/export. This allows the advance preparation of commands to be applied later to the network. It also makes it possible to import or export data directly from any application using a standard text file format.
4.1.2. Glossary of the managed objects For OmniPCX Enterprise nodes: A sub-network is a group of nodes linked together (each node has a different number). The numbering plan is homogeneous in a sub-network, meaning that the phone number of each set is unique, A network is a group of sub-networks, linked by trunk groups. The numbering plan can be heterogeneous, meaning that the phone number of a set can be different depending on the calling OmniPCX Enterprise.
(1) OmniPCX Enterprise with same release
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Network Company X
Sub-network France Node Paris
ABC Link
Sub-network Italy
Leased lines
Node Strasbourg An instance is one item inside the OmniPCX: a set, an abbreviated/speed dialing number: phone number 65444 for example. An attribute is a parameter related to an instance that can have different values. For example, the attribute Cost Center ID of the instance phone 65444 has the value 255. An object (or a class) includes all the instances of this type: Users, abbreviated/speed dialing numbering, etc.
4.1.3. Single operations The single operations available on manageable objects are: Create (with default value defined in the OmniPCX Enterprise) Create from (with the same value as another instance) Modify Delete Action (for some instances, launches an action by the OmniPCX Enterprise, for example move) For each attribute, online help is displayed dynamically.
4.1.4. User configuration 4.1.4.1. Graphical display of DECT, Reflexe and Alcatel-Lucent 8 and 9 series
When configuring a user set, it is possible to configure the keys directly from a graphical view of the set, available for DECT, Reflexe and Alcatel-Lucent 8 and 9 series.
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4.1.4.2.
Management of users names with extended format
Available as of OmniPCX Enterprise 7.0 and OmniVista 4760 4.0. Extended format allows to extend display name length (more than 20 characters) and display names with non Latin characters: names in Cyrillic, Chinese, Korean, characters for examples. 4.1.5. Multiple operations By selecting one object in the main window and using multiple filtering criteria, it is possible to access and modify one, several or all instances in the OmniPCX Enterprise. For instance, by using the attributes Cost Center ID and Set Type of the object Subscriber as filtering criteria, one can list all users belonging to the Cost Center 268 and equipped with a 4034 Reflexes set. In this case, the result can be displayed in a table format. From this window, the OmniPCX Enterprise manager can create, duplicate, modify or delete one or more user sets. The manager can also give in one command, for example, the same COS restriction to all the users of a specific cost center. Note: In this mode, only a subset of the attributes of a specific object can be displayed. This allows for objects with many attributes (such as user sets) to display only the attributes needed. The width of each column can be adjusted by a mouse click.
Filtering criteria can be set on each attribute. When they are activated, the application displays a list in table format. Available filters are: Equal to, different from , Beginning with, ending with Wildcards for one character or one string Interval range
4.1.6. Import/Export mechanisms 4.1.6.1. General Principles
Whether single or multiple operation modes are used, the result can be (manually) exported to a standard ASCII file and reused with standard Windows applications (such as Excel). This allows, for example: Exporting OmniPCX Enterprise data to a company database, Producing a system directory, Defining user profiles that can be reused.
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Node Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart
Directory N 65791 65796 65808 65810 65812 65813 65815 65820 65832 65834 65852 65861 65863 65871
Dir. name LAVIGNE BRUNET DUBAIN FALTE BENKOUN ELHAGI PICART RACHET GERARD CARRE LAVILLE LEMEUNIER FRANCOIS VIERKEIN
Dir. First Name JEAN GEORGES INES ARTHUR MOHAMMED JAOUDAT GUSTAVE VIVIANNE ROBERT CAROLE DOMINIQUE SERGE RAYMONDE REMI
Shelf Address 1 0 0 1 1 0 0 0 255 255 1 0 255 255
Board Address Set Type 11 4034 23 4034 24 4035T 11 4035T 9 4034 9 4035T 23 4034 4 ANALOG 255 4037 (4035 & TSC IP) 255 4035T 9 4034 10 4035T 255 4037 (4035 & TSC IP) 255 4037 (4035 & TSC IP)
A standard ASCII file containing configuration data can be imported into the OmniVista 4760 application, for an update of the OmniPCX Enterprise. This allows the offline preparation of a batch of changes, without being connected to the OmniPCX Enterprise.
4.1.6.2.
Import/Export of several objects
Several objects of the same family can be exported to the same file. For example, a user profile can be defined that includes the user set configuration, the keyboard and the directory. Import When an imported file is applied to the OmniPCX Enterprise for configuration changes, the following rules are used: If the data already exists in the OmniPCX Enterprise, it is a change, If the data does not exist, it is a creation, You cannot delete the data using import. It is also possible to clearly specify in the imported file, for each item, which operation must be done (e.g., create, modify, create or modify, delete). Export Export has the same rules as import. Import/export allow the administrator to prepare in advance a set of changes, save the changes to a file without applying it to the OmniPCX Enterprise, and re-import the file at the right time for OmniPCX Enterprise changes.
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4.2.
OPERATIONS AND SYSTEM AUDIT
Operation and system audit is an option of the Configuration module. It enhances Enterprise security: in case of security threat, specific analysis provides information on the operations performed during a time range, For Service Level Agreement, e-mail distribution of monthly reports provides the list of the operations made for this customer or department by the administrators in charge. Operations audit is available as of OmniVista 4760 5.0 release. It provides centralization and followup of the recorded operations performed in the OmniPCX Enterprise network, as of R7.1.14. The operations are recorded whatever the way to perform them: through OmniVista 4760 Configuration, through Telnet/Manager, eConfig, etc. System audit, as of OmniVista 4760 5.1, provides additional information on the OmniPCX Enterprise Telnet sessions.
4.2.1. Operations and System Audit grid and tree The OmniPCX Enterprise nodes are displayed in a tree by sub-networks and networks; right-click launches directly the node configuration. Operations audit
Summary of all the operations and detail of an operation are displayed in the Operations grid. Filters per node, on a time range, on an object, on the user id (if security access activated on the OXE), on an action, etc. are available for display and edition. System audit
Detail of all the OmniPCX Enterprise sessions made with Telnet, like authentications and commands, is displayed in the System grid. Logs can be filtered per node. Date, action, etc. More details (commands entered, for example) may be available for Session opened/closed and Login.
4.2.2. Statistics on Operations and System Audit Operations audit
The statistics on Operations audit provide a follow-up of the configuration actions performed in the OmniPCX Enterprises. These statistics are available with the Audit option (no accounting or performance licenses are needed). Filters can be applied on a sub-network, a node, an object, a user id, on the action performed, and other criteria. There are three predefined reports delivered with the OmniVista 4760 available in the Reporter, in the Audit folder: Total reports: Operations hourly and daily synthesis, provides counters by operation types (Create, Delete, Update, Action) Detailed report: each operation is detailed (date/hour, action performed, object name, server name, user name, etc.) In addition, administrators can create their own audit reports by modifying existing ones or creating them from scratch. Example of operation hourly synthesis:
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System audit
Statistics on System audit provides a follow up of the Telnet sessions. System audit export is available in csv format. There is no report on System audit in the Reports application.
4.3.
SIP MANAGER
The SIP Manager application is available as of OmniVista 4760 5.0 release. In a global IP/SIP strategy, SIP Manager provides SIP devices centralized management: provisioning, inventory, firmware and configuration update. Administrator work is greatly alleviated, as SIP Devices and SIP Users do not need specific configuration in individual management applications, and there is no need to configure each SIP Device separately, using SIP Devices MMI. The integration in OmniVista 4760 Configuration module and SIP manager new module provides a seamless experience for the administrators regarding the management of integrated devices (e.g. 8 and 9 series devices), and SIP devices (e.g. Thomson ST2022). Mass provisioning and automatic deployment provide operation time saving. SIP Manager is an option of the Configuration module. It is available as of OmniPCX Enterprise 9.0. SIP devices managed in OmniVista 4760 5.0 are Thomson ST2022 and ST2030. Limit: a maximum of 16,000 SIP devices may be managed. Only Windows 2003 is supported for the OmniVista 4760 server (not XP). There are two ways to provision SIP devices and users, either from the new SIP Manager module for individual or mass provisioning, or through the Configuration module, to link existing OmniPCX Enterprise users to new SIP devices.
4.3.1. SIP Devices and Users provisioning The new SIP Manager module provides creation, deletion and modification of SIP devices and SIP users, and link between a SIP user and one or several SIP devices. SIP devices and users are displayed, exported and sorted in the organization tree, by user, OmniPCX Enterprise node, sub-network and network, or in a node through a search on parameters. They are also displayed in a multi-selection grid. Managed SIP parameters are: For SIP Users: URI, MAC address, URL, proxy, registrar, password (masked), etc.
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For SIP Devices: MAC Address, device type, etc. OmniPCX Enterprise as of 9.0 SIP user parameters are displayed in the same interface. Mass provisioning of SIP Users, SIP Devices or links is performed through csv file import.
4.3.2. Association between OmniPCX Enterprise Users and SIP Devices In the Configuration module, from the new tab SIP Manager, it is possible to link an existing OmniPCX Enterprise SIP user to a SIP device, and to configure device parameters. The SIP users telephone parameters (for example charging Class Of Services, associated voice mail, etc.) are still managed through the OmniPCX Enterprise users configuration.
4.3.3. SIP Devices Deployment Through SIP Manager deployment feature, when the administrators wish to deploy new software versions on devices, or new device parameters, they only need to schedule deployment, or to manage parameters: using HTTP(s) transport, the SIP Manager is able to update automatically devices by transferring software and files configuration to the devices. Transfer is initiated by the devices.
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4.4.
OMNIPCX OFFICE AND ECS CONFIGURATION
4.4.1. OmniPCX Office configuration The OmniPCX Office voice and Internet Access configurations are made available by integrating OmniPCX Office configuration tools into the OmniVista 4760 platform: PM5 for OmniPCX Office up to release 4.1 OMC (OmniPCX Office Management Console) for OmniPCX Office from release 5.0 Internet Access Web based configuration The OmniPCX Office voice and internet access configurations can be launched from the configuration application, or from the selected node in the topology. Several OMC sessions can be open on the same OmniVista 4760 client. These features are available in PM5 and OMC from OmniPCX Office R3.0: PM5 and OMC off line: the PM5 and OMC applications can be started on line or off line in the Configuration application. The administrator in off line mode can configure an OmniPCX Office without being connected to it. Modifications are saved in a directory on the OmniVista 4760 server. The off line mode lowers the costs for remote configuration, as the administrator can prepare his modifications offline and send them at once online. Manual and automatic save/restore of an OmniPCX Office: In the case of a major upgrade, or in the case of a problem with the OmniPCX Office, it provides the back up of the configuration, and the restoration with the latest backed up version. The scheduled save of an OmniPCX Office set is also available (for example, for a Remote Service Center). Manual and scheduled software download (swap) allows the upgrade of the OmniPCX Office versions. For improved performance, only the differences between the current and the newest version are sent. A save can be made before the swap; a reboot is made after. This service is not available for upgrading to a major version. The scheduled upgrade of an OmniPCX Office set is also available (for example, for a Remote Service Center), with up to four simultaneous downloads.
From OmniPCX Office 4.0 and OmniVista 4760 3.1, OmniTouch Call Center Office management and Statistics manager can be launched locally or remotely through the OmniVista 4760 configuration, to centralize the administration and the reporting of statistics on ACD agents, ACD groups, waiting queues, etc.
4.4.2. ECS web administration As of OmniVista 4760 4.1, ECS web administration can be launched from the selected ECS on the topology maps or from the configuration tree. For more information about PM5, OMC and the Internet Access web-based configuration, see the OmniPCX Office product description.
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4.5.
LAUNCHING EXTERNAL APPLICATIONS
External applications (exe file or browser) can be launched in a separate window. Access to these applications is controlled by the OmniVista 4760 security agent. For example, it is possible to launch OmniTouch Unified Communication web management from the OmniVista 4760 icon toolbar.
OmniVista 4760 R3.0
OmniTouch UC icon containing HTTP address of the UC Web server
OmniVista 4760 Security agent
Web Server OmniTouch UC
UC Web page management
management only (no alarms)
4.6.
CONFIGURATION SECURITY MANAGEMENT
Three predefined access levels can be assigned to the OmniVista 4760 configuration users: No access, Normal, All (see Security chapter). In addition, there are two specific security aspects linked to the OmniPCX Enterprise configuration: Large companies with several network managers, multi-company, or organizations with a security/confidentiality policy need additional access rights for configuration. The access profiles and the configuration by domain provide a comprehensive solution for OmniPCX Enterprise networks. Each OmniVista 4760 user is assigned an access level for the configuration determining which data and nodes the user holds management rights. Operations logging provides an audit of the configuration operations that have been conducted within the OmniPCX Enterprise network: object creation, deletion, modification of an attribute, etc. Statistics can be made with filters on the type of event, for example.
4.6.1. Access profiles In the OmniVista 4760 configuration, it is possible to create/modify levels in the OmniPCX Enterprise and to limit the access for one OmniPCX Enterprise down to its attributes. There are ten access profiles, common to all the OmniPCX Enterprise nodes. A profile defines an access level (nothing, read, read/write, all) for each OmniPCX Enterprise object.
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Associating a profile to an user allows to limit the configuration scope for non-expert users. It may prevent troubles due to wrong settings in critical parts of the system. From OmniVista 4760 4.0, the Simplified management access profile is embedded. The users with this profile can only manage users, hunting groups and speed dial, with reduced set of attributes. Though this new profile, a non expert can perform simple and common configuration operations, allowing expertise optimization. This profile can be tailored to the customers needs (managed objects, attributes, ).
4.6.2. Configuration by domain The activation of secure access on a OmniPCX Enterprise node provides specific access right on this node to a list of users. It allows to gives access to specific nodes only to specific users, in charge of these nodes. In addition, configuration by domain provides specific access rights on a domain on each node. Domains are defined in each OmniPCX Enterprise node, and secure access to each node has to be configured. On each Domain, a user can have for each object, instance or attribute : No access, Read only, Read/Modify, Read/Modify/Create/Delete. Administrators have the highest access rights and manage the security (access rights). As of OmniPCX Enterprise 9.0, up to 255 domains (instead of 32) can be created within a sub-network. A domain related to an OmniPCX Enterprise homogeneous sub-network consists of a set of: Users and/or data terminals Hunt groups (the sets of a hunt group must belong to the same domain) Phonebook entries. These domains are only related to configuration, and have no link with the other OmniVista 4760 applications. How does it work? Example: User X, managing the Domain B, accesses the list of users
User X must be declared as Administrator in OmniVista 4760 in OmniPCX 4400 with access to Domain B Do ma in B
1) Connection request 2) User X authentification 3) Request for the list of subscribers 4) Only the subscribers of Domain B are sent
Domain A
Super user Domain D Domain C
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5. NETWORK MAINTENANCE
The Maintenance application provides: Immediate or scheduled back up for one or for a set of OmniPCX Enterprise, Immediate or scheduled software update for one or for a set of OmniPCX Enterprise, Tools for the OmniVista 4760 server: Immediate or scheduled database back up, defragmentation, reboot. For OmniPCX Office back-up and software update, confer OmniPCX Office configuration. A minimum bandwidth between the OmniVista 4760 server and the remote OmniPCX is necessary for network maintenance operations.
5.1.
OMNIPCX ENTERPRISE BACK UP
In the case of a major upgrade, or in the case of a problem with the OmniPCX Enterprise, this feature provides the immediate or scheduled back up of the configuration, and the restoration with the latest backed up version. The restoration is manual. The scheduled save of a set of OmniPCX Enterprise, of a network or a subnetwork is also available (for example, for a Remote Service Center).
5.2.
OMNIPCX ENTERPRISE SOFTWARE UPDATE
This feature provides the immediate or scheduled software update of one OmniPCX Enterprise CS (Communication Server) or PCS (Passive Communication Server), or of a set of OmniPCX Enterprise CS/PCS, or of a complete network or sub-network. This feature is available as of OmniPCX Enterprise 7.1. The OmniPCX Enterprise license has to be updated independently. The software update can be made directly from the OmniVista 4760 server toward the OmniPCX Enterprise (called Masters), and then indirectly from the OmniPCX Enterprise Masters to OmniPCX Enterprise Clients.
5.2.1. OmniPCX Enterprise Software update status The Software update status displays the result of the software update for one or a set of OmniPCX Enterprise CS/PCS.
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6. ALARMS APPLICATION
The Alarms application centralizes the alarms and events coming from an OmniPCX Enterprise/Office network, as well as the internal faults detected on the OmniVista 4760 server. The alarms may result from a call, an environment, an equipment problem, or a processing failure, or a problem in the quality of service. The events can be the creation, the deletion, modification of an object such as a user or an extension, a change in the value of an attribute, or a security breach. These alarms and events are displayed in real time according to filters and are processed by the alarms application according to the needs of the telecom manager. The alarms are displayed following the ISO model, using specific colours related to the severity level. By default 1,000 alarms and events are displayed, and the 5,000 most recent alarms and events are stored in the OmniVista 4760 database. Filters and details allow the network manager to look for specific items in the list. The administrators can manage the alarms: delete an alarm, clear it or acknowledge it. Alarms and events lists and details can be printed, in order for the network manager to archive historical data. Statistics on alarms are also available in the report application. When an alarm occurs, a sound can be played, an automated email can be sent, or a script can be processed. This helps the telecom manager to react before users complain. By right clicking on the alarm or the event, the user directly launches the configuration of the managed object. The combination of the OmniVista 4760 topology and the alarm application empowers the network manager to reduce troubleshooting time and be more proactive.
6.1.
ALARMS AND EVENTS TREES
The network manager can view all the alarms and events stored by the server, or only a part of them. There is one alarm tree and one event tree. The network manager can shift from the alarms to event tree by clicking on the appropriate tab. These trees are dynamically updated.
6.1.1. Alarm tree Alarm tree enable the network managers to select the alarms from the network, a sub-network, a specified node, a link between 2 nodes, a shelf inside the OmniPCX Enterprise, or more precisely, a board or a terminal: it is an intuitive way to find out quickly whats going wrong. The internal alarms sent by OmniVista 4760 applications are also displayed in the alarms tree with the ability to select the alarms of an application or a module. Next to each item of the tree, a colored dot shows the maximum severity of the alarms associated with this item. 6.1.2. Event tree The events tree is built the same way, but the selectable objects are any object in the network, sub-network and OmniPCX such as users, phonebook, abbreviated/speed dialing numbers, phone services, data services, numbering plan.
6.2.
ALARMS AND EVENTS LISTS
Alarms and events lists corresponding to the item selected in the tree are displayed on the right of the screen. By default, all the alarms and events are shown. By clicking on the icon Detail, the details for a specific alarm or event selected in the list is displayed, providing more information and an initial diagnosis (for the alarms).
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6.2.1. Alarms list Each alarm is displayed in an alarm window and described according to the standard OSI format. The network manager can acknowledge, clear or delete a selected alarm, or ask for details. The description of each alarm contains: An identification number The severity level (6 levels) The managed object The notification time Additional information The event type The probable cause In addition, the detail of an alarm displays: The reception time of the alarm A notification ID. Information, which is a fault diagnosis identifier Fault diagnosis Signature Action Remarks (free field) The signature, action and remarks are new fields available from OmniVista 4760 4.0. They allow identification of agent in charge and action performed on the alarms. Alarms list example :
In the alarm window, a color is attributed to each alarm according to the severity. Six severity levels are possible: Critical red Major orange Minor yellow Warning blue Indeterminate purple Clear (related to a former alarm that has been corrected) white The total number of alarms /level is indicated at the bottom of the list, for the item selected in the tree. The maximum number of alarms stored is configurable by the manager. (Default = 1,000 alarms). The oldest alarms are automatically overwritten.
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6.2.2. Events list (1) The events list has the same user interface as the alarms list, but it contains fewer items: Identification number Managed object Notification time Event type In addition, the detail of an event displays: The reception time of the event A notification ID. Information: name of the machine from where the event originates Events list example:
6.3.
ALARMS AND EVENTS FILTERING AND SORTING
Filtering can be set on alarms and events in the lists: only selected alarms will be displayed in the alarms or events window. Filtering criteria can apply to any field within the alarms or events lists (notification time, managed object, etc.). Several criteria can be specified simultaneously (multi criteria search). Example of filtering on the alarms list, on the criteria Severity = Major and Probable cause different from Unknown:
At the bottom of the window, one can see that there are 104 major alarms, from which 33 alarms have been sorted for this directory in the alarm tree. The content of the alarm window can also be sorted on any field of the List: date, object, type, etc.
(1) Events are available with OmniPCX connected on IP
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6.4.
NOTIFICATION OF THE ALARMS
The user can set up profiles to launch an action, like sending mail or activating a script performing a specific action on the reception of selected alarms. In the example below, the alarms application sends an email to Jeanne Doe when there are critical alarms due to congestion in the network:
6.5.
STATISTICS ON ALARMS AND EVENTS
The statistics on alarms and events provide a follow-up of the alarms and the events in the network. These statistics are available with the alarm license (no accounting or performance licenses are needed). Filters can be applied on a sub-network, a node, a board, on the severity of the alarms, and other criteria. There are four predefined reports delivered with the OmniVista 4760:
Daily follow-up of the alarms by severity, for one month This report displays a synthesis of the alarms which occurred within the network during a period previous month by default. The alarms are displayed for each day of the month, by severity: critical, major, minor, warning, unspecified, totals. This report allows a follow-up of the alarms month-by-month, a view of peaks of alarms during a day in the month, and what the severity of these alarms was. Example of histogram:
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Daily follow-up of the alarms for one level of severity, This is the same report as above, with a filter applied to one level of severity. Example of histogram, with a filter applied to the critical and major alarms only:
Daily follow-up of the events by type of event
Resolution time of the alarms: An external company can perform network maintenance. This report provides a tool to analyze the quality of this service by editing statistics about the average resolution time of the alarms that occurred in the network. An alarm is cleared when the administrator has cleared it in the alarm window. In addition, administrators can create their own reports on alarms and events by modifying existing ones or creating them from scratch.
6.6.
CONNECTION
For the OmniPCX Enterprise, a RMA/eRMA device is required in case of a non-permanent connection. For ABC network, the alarms coming from all the nodes can be centralized on the main node and sent to the OmniVista 4760. For urgent alarms, OmniPCX Office calls the OmniVista 4760 server and transfers the alarms.
6.7.
SECURITY
There are 4 access levels to the alarms and events application: The Read level allows access to the alarm list and details, no changes allowed, The Clear level allows access, plus acknowledgement and correction of non-correlated alarms, The Management level allows access, acknowledgement, correction and deletion of all the alarms, and configuration of alarms filters to send e-mails and run scripts, The All level allows access to everything in the alarms and events application, including security. Automatic alarms cleaning : by default: 45 days and 10,000 alarms. As of OmniVista 4760 R5.1, a new filter is available for the alarms coming from the OmniPCX Enterprise. Alarms older than X days are not processed, X set up by the administrator (no filter by default).
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7. TOPOLOGY
The Topology maps display a logical view of the networks, sub-networks, nodes (OmniPCX Enterprise/Office) and the OmniVista 4760 application as well as the logical links between OmniPCXs. From OmniVista 4760 R2.1.15 and above, the remote OmniPCX Office are displayed in the topology maps, and the topology option is available for OmniPCX Office and 4200. They are updated in real time with the alarms, using severity colors. Only correlated alarms (alarms having a beginning and an end) are used to update the topology. The topology application is an option in alarms. Enhanced mechanisms have been implemented such as auto-discovery of the ABC links between platforms, and automatic display of the sub-networks and nodes existing in the configuration. If a problem occurs, the manager clicks on the object and accesses the faulty item. It provides everything from an overall view to a close-up display of the faulty board. Thus, the network manager has a global view of the network updated in real time and can drill down on a node, a rack, a board, etc. If a parameter needs to be changed, the telecom manager right-clicks on the object to launch the OmniVista 4760 configuration of this object, or to obtain the corresponding alarms. Telnet can also be started for direct access to OmniPCX Enterprise embedded maintenance tools. The topology maps can be customized to display geographical aspects or a domain. The network manager can customize the background maps, and create his own topologic views by selecting the networks, subnetworks, nodes, among the existing one or by creating new objects. Topology window:
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Topology overview and zoom in/out for large networks supervision at a glance:
Overview
Zoom in Zoom out
7.1.
TOPOLOGY TREE
The network manager can view the whole network, or only a part of it. In the topology tree, the network manager can select a view in the network, a sub-network or a specified node. The OmniVista 4760 application is displayed, and it is possible to focus in on the different applications and modules, such as Alarms, Topology, Scheduler, etc. Next to each item in the tree, a colour indicates the maximum severity of the alarms linked to the item.
7.2.
TOPOLOGY MAPS
Multiple map levels allow the network manager to navigate from one view to a sub-level view by doubleclicking on the object. For instance, to view the different nodes of the sub-network named UK, the network manager double-clicks on the icon representing the sub-network. All the nodes are automatically displayed with their links, calculating their respective place so that the views cannot be in the same place. Moreover, the network manager can customize the maps by changing the position of the objects or adding a customized background, for example, a map of the area. This configuration can be saved. The alarm notification with the number of alarms and their severity level are associated with each object of the map. This allows the network manager to see, at a glance, the status of the nodes and the internal links of the networks and sub-networks, and the OmniVista 4760 applications and modules themselves. A graphical display of the OmniPCX 4400 and Enterprise architecture displays the system architecture. The following is an example of an OmniPCX Enterprise 5.1 IP architecture with an IP Appliance Server, 2 IP Media Gateways and a Crystal IPMG. Expanding a media gateway lets you see precisely which boards are faulty:
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The same applies to the OmniPCX 4400 ACT and voice hub:
To see the alarms linked to the displayed object, or start its configuration, the network manager needs to right-click on the object. For example: The network manager detects in the topology tree that there is at least one major alarm (orange color 1M+) in an OmniPCX Enterprise node. The manager double-clicks on the icon (or navigates in the tree), to know more. The architecture is displayed with the crystal IPMG. By clicking on it, the manager can immediately look inside the rack of the faulty media gateway: the DECT boards have one major alarm each. With a single click on the alarm, the manager can read the alarm details: the problem occurred the 8th of April, the diagnosis is: Loss of a coupler. Any transmission with the coupler has become impossible .... One of the recommendations is to reinitialize the coupler. Another click on configuration, and the configuration of the coupler opens, so that the administrator can reinitialize it.
7.3.
CUSTOMIZATION OF THE TOPOLOGY
The full customization of the topology provides custom views, from a geographical point of view (customized background maps, creation of links, areas, network elements, etc.), to a technical point of view (creation of icons for specific sets, systems, etc.). Alarms retargeting provides the animation of an object with existing OmniPCX alarms. Script launching allows starting an application when clicking on an object in the topology.
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Topology toolbar (edit mode): The user can create custom views, network elements, links, labels, polygonal backgrounds, etc.
For example, this feature makes it possible to represent the links to the operators and the private links (except internodes ABC links which are automatically created) and to re-target the alarms from the OmniPCX so that alarms appear automatically on these links. An icon voice mail can also be created, with the alarms associated with this object, so when there is an alarm concerning the voice mail, the icon becomes red, orange, yellow, etc. depending on the severity level. User actions can be configured so that they can be launched directly from the icon on the topology map, for example, launching the configuration of a system or opening a file with information on the location of the node. From OmniVista 4760 R3.1 and above, a consistency check icon has been added in the task bar. This icon launches a consistency check between the topology and the system directory. In the preference of the Topology application, it is possible from OmniVista 4760 R3.1 and above to choose to display or not display the VPN and/or ABC links between the OmniPCX Enterprise, to enhance the quality of the views when there are numerous links. The network manager can also choose to display or not display the OmniVista 4760 server in the customized view, and to display or not display the standard or customized view to enhance the performance of the application.
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8. ACCOUNTING
8.1. OVERVIEW
Decreasing telecommunication costs and providing better service to customers are constant concerns of any company. This is just as true for telephone usage as for any other expense; telephone costs must be controlled and efficiency measured. OmniVista 4760 offers all companies operating on one or several sites, a way to analyze their telecommunication costs as well as the quality of their telephone service. OmniVista 4760 automatically retrieves charging information from all of a companys sites equipped with OmniPCX 4400, Enterprise, Office and Alcatel-Lucent 4200, whether networked or not. Telephone costs can be consolidated by means of comprehensive reports. OmniVista 4760 is equipped with a relational database in which information can be searched, sorted, analyzed, presented and exported according to selected criteria. This Sybase database contains the organizational map, the report definitions, the CDRs (Call Detail Records), the performance counters, the carriers code book and the alarms and events. The database can be saved and restored. Costs can be controlled in a multi-operator environment. Simulation features let you make the best choice. Detailed and summary reports as well as hit lists are available. Most typical reports are predefined and preinstalled to ease the task of the accountant manager. They can be automatically and periodically generated, exported and sent by email. Many different formats are available, like Excel, PDF, txt and HTML. This powerful and secure tool communicates with OmniPCXs using standard protocols, enabling large amounts of information to be processed quickly: maximum number of CDRs handled per day is 200,000. The maximum number of CDRs stored in the database is 30 million. Any number of CDRs beyond this amount must be archived. The use of passwords and partial concealment of dialled numbers ensures confidentiality. Call monitoring provides supervision of Telecom expenses and can automatically send an email when those expenses exceed a threshold. The four main features of the OmniVista 4760 accounting are: Organization map: the organization map is a tree displaying the financial organization of the company. The costs are dispatched and the reports are generated along the cost centers and the organizational levels of the tree. Historical information remains, so that the Administrator can see the changes that occurred inside the organization of the company. The accounting tree represents the past and present accounting organization of the company. Accounting management allows the administrators to manage the carriers fees, to apply specific costs, to ensure confidentiality. Advanced features such as operators' comparison and simulation provide reports on what would have been the telephone costs with another carrier, on selected directions. As of OmniVista 4760 4.2, different carriers fees can be set up by trunk groups.
Monitoring (tracking): The option Tracking/Monitoring provides a graphical view called Tracking status and a notification by email or alarms in case of threshold crossing. In addition, the accounting application provides predefined or customized reports on Monitoring, or threshold crossing, using cumulative counters. Reporter tool: The main function of the accounting application is to produce reports on telecommunication costs, according to the parameters provided in accounting management and to the information provided by the OmniPCX in the CDRs generated after each call. Using the Reporter, the user can generate predefined or customized accounting reports. The Reporter is also used to manage reports on Performance and Alarms.
For more details on the specific accounting features for OmniPCX Office and Alcatel-Lucent 4200, see the white paper: Accounting specific features for OmniPCX Office and Alcatel-Lucent 4200.
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8.2.
ORGANIZATION MAP
This graphical view of the financial organization includes local levels, cost centers, people, users, data terminals, etc. It makes it easy to find an object within the company. This organizational tree is automatically updated from the OmniPCX regarding cost centers, phone sets, attendants, trunks groups, etc., except for OmniPCX Office/4200 where only the users and the trunk groups are automatically updated. But the organization map can also be updated from the company directory regarding people or customized by the network manager, with no limit concerning the number of hierarchical levels (company directory is not available for OmniPCX Office/4200). The organization map can be printed. All the objects of the organization map are shown in a table format (levels and extensions):
Example of organization map:
8.2.1. Updating the organization map Changes occur in the company organization: moves, new task forces, acquisitions, etc. In the OmniVista 4760 configuration, the network manager and any authorized users can create, modify, and delete cost centers, sets, abbreviated/speed dialling numbers, etc. The accounting organization tree will be updated automatically. A history of the organization map is maintained to assign costs to the right objects. If the user name of the extension changed on January 1, the reports generated today from last year will still indicate the former name, and the reports on this year will have the current name. The network manager can define a retrospective validity date.
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8.3.
NETWORKING AND MULTI-CARRIER SERVICES
The following illustration presents the different networking services provided by OmniPCX Enterprise: 1: Private link with ARS features (including forced on net, breakout, etc.) 2: Access to a carrier through dedicated links (direct access) 3: Access to a carrier through the public network (indirect access)
B
Inter-city carrier
International
Public carrier
2
VPN
4: Access to a Virtual Private Network (ISVPN, ABC/VPN)
8.4.
ACCOUNTING DOMAINS MANAGEMENT
The accounting domains management provides separate billing for each company or entity. These companies can share the same PBX, or be distributed over several sites. In the organization map, different branches are created, corresponding to the different companies or departments to manage. The accounting manager creates domains, including one or more branches. An access level is assigned to each user of the accounting application, corresponding to a domain. It means that the user has access to a limited section of the organization map : In the example below, the domain management could be defined as follows: User X is limited to Company A User Y is limited to Company B User Z is limited to departments F and G
The information contained in the reports generated by User Y affects only Company B. Depending on his access level, the User can create, modify, delete reports and report definitions, but in the generated reports, only information from the users domain will appear. Domains are created manually; there is no limit in the number of accounting domains. The administrator of the accounting system can see the whole Organization map with all the companies, managed on a single server. The administrator can create, delete, and modify all the reports definitions and reports for all the companies. He can create customized report definitions for a company. He can also automatically generate and periodically send by email the reports to the company's accounting users.
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8.5.
MULTI-TIME ZONES ACCOUNTING
OmniVista 4760 as of 5.0 supports the OmniPCX Enterprise Multi-Time zones feature (available as of OmniPCX Enterprise R9.0). For accounting, Multi-Time zones provides cost calculation according to local time zone, for a better control over telecom costs. An additional field in the CDR (GMT difference between system and trunk time) allows billing calculation according to trunk local time. This cost calculation is applied for external calls only, not applied in Performance and VoIP Performance.
8.6.
CUMULATIVE COUNTERS AND ARCHIVE/RESTORE
For large networks, the amount of accounting data to be managed can become quite large in a short time. For example, on average, 20,000 users generate 200,000 CDRs a day (each user making five outgoing calls and receiving five calls), which means four million CDRs a month, 48 million CDRs a year, etc. Managing so many CDRs may have some impact on system performance: which amount of time does it take to generate a report on a 12 months period with 20,000 users? And what about database saturation, with 48 million CDRs plus the reports stored in it? To prevent a decrease in performance and database saturation, two different strategies have been implemented in the OmniVista 4760, which increase performance for large networks and/or high traffic. The first strategy is to extract the most important information from the CDRs, and to store only this significant information in order to save space. For accounting, the most important information is the cost, the duration, the number of calls for each object in the organisation map: People, cost center, departments, trunks, etc. Cumulative counters are automatically created, to store this important information and access it quickly. However, what about the CDRs containing the detailed information on each call? If they remain on the hard disk, no space is saved. If they are deleted, what about the detailed information that may be useful (e.g., in case of a claim)? The second strategy, which is supplemental to the cumulative counters, is to automatically archive the oldest CDRs to keep only the most recent information (e.g., three last months). As soon as the CDRs are safely stored on an external device, they can be deleted from the local disk. A past period can be restored by time range for claims and access to more detailed information. New reports can be generated on these CDRs. These two features are included in OmniVista 4760 accounting, for faster report generation for total reports, for a long period, and to store information for several years, for medium and large networks. Archiving the oldest CDRs frees space on the system disk, resulting in better performance, while detailed reports can still be generated by restoring information from the archived CDRs.
8.6.1. Cumulative counters Cumulative counters are automatically calculated by the OmniVista 4760 after CDRs are loaded. There are counters on duration, costs and number of calls, day-by-day, month-by-month and year-by-year, for each object in the organization map: sets, trunks, cost centers, carriers, directions, etc. Cumulative counters are used in predefined reports to allow quick generation of reports over long periods (e.g., 12 months), while deleting CDRs. See the list of predefined reports based on cumulative counters in the section Predefined report definitions. Customized reports may also be generated using cumulative counters information; in this example, a Wizard helps to generate a customized total report for each set daily: CDRs' Archive/Restore
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Archive may be automatic or manual when selecting a period. Archive begins automatically after one month of CDR loading. The CDRs can be stored on a selected disk which can be a local or an external one; files are sorted by node and by date. Archived files are restored manually. Archive/restore can be between different OmniVista 4760 versions (release 1.5 or later).
8.7.
SUBSCRIPTIONS
The administrator can create customized reports including fixed costs: Carriers fixed costs, costs depending on the type of set, the use of voice mail, DDI/DID and automatically generate, export them, e-mail them, etc. The reports can include fixed costs + telephone costs. These costs can be daily, weekly or monthly costs. Example 1: Because of this new feature, the administrator can create reports including the carriers' fixed costs (e.g., monthly subscriptions) + call costs. Example 2: For leased sets or offices, the administrator can generate a billing report including the invoiced cost (carrier's call cost + additional fees if required) plus cost of the leased set (depending on the type of set), additional cost for the voice mail usage, the DDI/DID, etc. Subscriptions allow cost assignment, even if the users set was not used during a particular period; it means that a subscription report can be generated (and exported, emailed) even if no CDRs were generated during the period. The OmniVista 4760 automatically manages the assignment of telephone equipment fixed costs. There is no need for the administrator to know which type of set the user has, or if the set has been changed, or if the user has voice mail or not, or a DDI/DID. Due to the automatic synchronisation between the OmniVista 4760 and OmniPCX Enterprise, as soon as there is a change (e.g., the assignment of a mailbox or a 4068 instead of a DECT), OmniVista 4760 recognizes it and automatically changes the cost from then on. This feature is only available for OmniPCX Enterprise. Subscriptions allow telephonic cost assignment, with no increase in the TCO. To assign costs easily, the administrator creates cost profiles (similar to invoiced costs) that are stored and applied to various objects of the organisation map: sets, costs centers, departments, companies, trunks, etc. Example: "Students profiles A", from 01/01/2004 to 12/31/2004, monthly costs: For sets: for an analog phone = 0.74 Euro (approximately $0.99 USD), for a 4074 set (DECT) = 2.00 Euros (approximately $2.68), for a 4038 = 2.30 Euros (approximately $3.08) For voice mail (4035 type): 1.30 Euro (approximately $1.74) For DDI/DID: 2,00 Euro (approximately $2.68) Various (not automatically managed by OmniVista 4760): 100 Euros (approximately $134.01) for rooms of type A.
8.7.1. Subscription reports From OmniVista 4760 R2.1 and above, there are six new predefined subscription reports: annual synthesis, monthly synthesis, monthly synthesis by cost center, detailed report by cost center, monthly subscription cost, and detailed invoice. In addition, customized reports including fixed costs or fixed costs plus invoiced costs in the same report can be created. Example 1: Carrier monthly total report with subscriptions + call costs. Example 2: Weekly report "Costs by directory entry" including fixed costs plus invoiced costs.
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8.8.
CALL MONITORING (TRACKING)
8.8.1. Tracking status Tracking status, also referred to as monitoring, is an accounting option. It provides a display and a notification by email or via an alarm when a threshold is exceeded. The user can create profiles to set up thresholds for: Accounting: number, cost and call duration, or a variation of this data Performance (1): Duration of exceeding R1 threshold, rate of abandon on called numbers and on attendant groups Voice over IP Performance (1): VoIP sent/received volume and out of range records (tickets).
These thresholds can apply to different call types: Incoming, outgoing, outgoing private calls, DISA (direct incoming system access) calls (1) and subscription. When the cumulative counters exceed these thresholds for the period and the object, an email is sent to one or more addresses, or an alarm is generated. Example of a Cost control profile that can be applied to an item in the organization map (a set, a cost center, a department, a trunk, etc.): when the monthly telephone cost exceeds 10,000 Euros (approximately $13,399.40 USD), or the daily cost exceeds 100 Euros (approximately $134.01), etc., an email is sent to the user Jeanne Doe:
(1) Thresholds on Performance, VoIP Performance and DISA are not available for OmniPCX Office - Performance and VoIP Performance are only available if the corresponding licenses are implemented in the OmniPCX Enterprise.
In the tracking status, only accounting information is displayed: the thresholds are displayed as red arrows. In the example, the administrator can see that the monthly costs of the outgoing calls exceed the threshold (in addition to a notification by email):
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8.8.2. Tracking reports Tracking reports help to control peaks of traffic and cost. Tracking status thresholds are used (see previous paragraph). When the cumulative counters exceed these thresholds for the period and the object, monitoring reports show the value above this threshold. Predefined tracking reports There are 3 predefined tracking reports in OmniVista 4760 R2.1 and above: Phone monitoring: daily duration of the calls exceeding the threshold for a phone Group of attendants monitoring: abandoned call rate for attendant groups Trunk group monitoring: traffic on trunks exceeding R1 threshold These last two reports are only available for OmniPCX Enterprise. Additional tracking reports can be created through customized reports.
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8.9.
PREDEFINED ACCOUNTING REPORT DEFINITIONS
OmniVista 4760 comes with a set of ready to use report definitions: total reports, cumulative reports, detailed reports, hit lists, traffic volume analysis, subscription, monitoring and DISA reports. These report definitions meet most needs: controlling and assigning costs, analyzing service quality, re-billing, telephone costs control panel, usage monitoring (e.g., international calls). The following predefined report definitions are delivered within the application: Total and cumulative report definitions
Produces telephone costs reports and allows cost assignment within the organization, classified by: Directory entry (person, group, room) (1) Group of users belonging to the same Department in the Company Directory Extension Cost center Level of the organization map (department, country, company, etc.) PIN (Private Identification Number) (1) Project code Direction (local, national, etc.) Comparison carrier Direct carrier Indirect carrier
(1)
Example of total report:
Detailed report definitions
Provides information about each call for each: - Directory entry (1) - Group of users belonging to the same Department in the Company Directory
(1)
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Extension Extension with extended user name (Cf 4.1.4.2 - User Configuration) (1) PIN (Private Identification Number) (1) Project code
Example of detailed report:
Example of detailed report with user name in extended format:
Traffic analysis report definitions
Allows measurement of the traffic for both outgoing and incoming calls: Trunk group is the total duration and number of outgoing and incoming calls by trunk groups Abbreviated (speed dialing) numbers is the hit list of the most frequently called abbreviated numbers
And provides information about calls exceeding a threshold: Duration threshold provides the detail of the call duration (called number, etc.), which exceeded the threshold, by set, for outgoing calls. Cost threshold is the same report with a cost threshold. Answered/Non answered calls per user groups (1) Incoming/Outgoing calls per user groups (1)
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Examples of traffic analysis reports:
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Hit lists Gives the top N most costly extensions, most costly directions etc. (N: user defined, 10 by default) - Cost by directory entry (1) - Cost by user groups (1) - Cost, duration by set
Cost, duration by cost center Number of called numbers Cost by directions Example of Hit list:
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Subscription report definitions There are four predefined report definitions on subscription, detailed in the paragraph 7.6.1. DISA report definitions There are four predefined report definitions for DISA use (1): Hourly, daily, monthly synthesis of the calls, and monthly DISA use. Monitoring report definitions There are three predefined report definitions on monitoring, detailed in section 7.7.2.
8.10.
CUSTOMIZED ACCOUNTING REPORT DEFINITIONS
Customized accounting report definitions can be newly created or from existing report definitions in order to fulfill specific needs or adapt the presentation. This allows specification of the information to be presented, the sort and selection criteria, the headers and other data (see section Reporter).
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9. PERFORMANCE AND TRAFFIC ANALYSIS

As your organization grows, your communication system needs to be permanently monitored: Is your IT infrastructure able to support growing VoIP traffic? Is your on-site infrastructure (DECT/PWT) well designed? Does your installation have enough bandwidth to handle the overall traffic to carrier networks? Is VoIP call quality acceptable? Do your attendants answer calls fast enough?
Network managers expect their NMS to allow them to optimize the capacity, ensure the quality of the network, support a wireless DECT/PWT infrastructure, save telecommunications costs, and allow them to monitor the quality of telephone service. Here are some examples of information provided by Performance: Measurement of response time Measurement of the VoIP traffic on the data network Statistics on the quality of VoIP calls Statistics on the line-occupancy ratio for incoming calls Reports on attendant and user traffic Occupancy rates of the different internal and external links Average time spent waiting for an attendant Base station traffic analysis for capacity control of cells This information is provided through predefined or customized reports. OmniVista 4760 allows network managers to schedule reports and then receive them by automated email, as well as access them from anywhere on the intranet.
9.1.
APPLICATION PRINCIPLES
The Performance application and IP Performance option are related to OmniPCX 4400 and Enterprise. For OmniPCX Office and Alcatel-Lucent 4200, there is traffic analysis information available in the accounting application. For more details on the specific accounting features for OmniPCX Office and Alcatel-Lucent 4200, see the White paper: Accounting specific features for OmniPCX Office and Alcatel-Lucent 4200. The reports are based on the information contained in the OmniPCX Enterprise traffic observation counters, and on the CDRs generated by the OmniPCX Enterprise for each call. The counters files are generated every 30mn every day using the values of the counters for the different entities (trunk groups, attendants, attendant groups, DECT, IP). They are retrieved from the OmniPCX Enterprise by file transfer (FTP) and stored in the OmniVista 4760 database. Two methods are used to limit the amount of data to be stored in the database: Filters can be configured to limit the import of counters on defined entities, From the 30mn counters provided by the OmniPCX Enterprise, the OmniVista 4760 generates total counters each day, month and year. Various periods of storage for these counters are configured by default.
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9.2.
PERFORMANCE PREDEFINED REPORT DEFINITIONS
A set of predefined report definitions is provided per half hour, hour, day, month, for: Trunk groups Attendants Attendant groups Called extensions Stations DECT/PWT Dynamic filters in those report definitions allow the network manager to generate a report for a specified period, a node in the network, an object of the node. The network manager can view the report results in a table and graphical layout. The manager can customize and save performance report definitions. The network manager can also automatically schedule the generation of a report, e.g., create each month a report on the average waiting time for an attendant group. The network manager can also export the OmniVista 4760 reports to a standard spreadsheet like Excel in order to archive, redesign, or include it in an external billing report. Examples of predefined performance report definitions: Traffic for trunk groups, hit list Incoming calls processing for the attendant groups Distribution of calls for one attendant (incoming/outgoing) Called extension average waiting time
Example: Incoming calls processing for the different attendant groups
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Example of hourly report: activity rate of the attendants
Example of hit list: 10 first stations sorted by call duration, incoming and outgoing
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9.3.
VOICE OVER IP PERFORMANCE
The OmniVista 4760 from R3.0 and above tracks voice over IP calls, for a better follow-up of the VoIP traffic and quality, and an easy VoIP integration within a customer's data network. Its long term trend reporting capability helps the administrator with IT infrastructure provisioning. Voice over IP volume tracking allows a proactive management of VoIP traffic and fine-tuning of the network capacity, Monitoring the quality of VoIP calls allows anticipation of decreases in the quality of service and consequently, adjustment of the switches/routers before a problem occurs.
VoIP Performance is an option of the Performance application of OmniVista 4760. There are two CDRs per IP segment. From OmniPCX Enterprise 6.0 and above, VoIP CDRs are created by IP phones (e-Reflexes terminals 4035 IP, 4020 IP, 4010 IP and IP Softphones 4980, excluding IP Plugware 4098RE/FRE) and VoIP equipment (INT-IP for 4400 racks, GA/GD for MG, IP voice mails 4645), and sent to the call server at the end of the call. From OmniPCX Enterprise 6.1 and above, VoIP CDRs from 8 series are supported. From OmniPCX Enterprise 7.0 and above, for the customers equipped with the IP encryption solution Server and Media Security Modules (SSM/MSM), information encrypted/not encrypted is available in the VoIP CDRs. Four new predefined VoIP reports on encryption are included in OmniVista 4760 VoIP Performance from R4.0 and above. These statistics provide information on the encryption ratio for equipments, IP domains, and detailed reports on communication, encrypted or not. From OmniVista 4760 4.0 and above, VoIP Performance is available for OmniPCX Office from 5.0 and above. The same VoIP reports as OmniPCX Enterprise are available.
9.3.1. VoIP reports The VoIP reports are generated through the OmniVista 4760 Reporter application: all types of detailed and summary reports, hit lists, predefined and customized reports are available. VoIP Performance reports are divided into two parts: Traffic analysis and quality of transmission (out-ofrange). Traffic analysis reports gives information about volume of sent, received, and lost packets. This volume is calculated by OmniVista 4760, and includes the voice and SID (silence identification) packets, framing and compression algorithm. Quality of transmission gives information on the parameters that may decrease the quality of the voice communication:
Roundtrip delay: In OmniPCX Enterprise CDRs, it is the round trip delay (in milliseconds) to send a packet. BFI (Bad Frame Interpolation): It is an extrapolation packet sent by the DSP, when it did not receive anything from the network, because of too much delay or loss of the packets. PLC (Packet Lost Concealment) is a way to do that. There are two parameters related to BFI: BFI burst (or BFI concentration) is the % of BFI during 10s of voice communication. Depending on this %, a counter is incremented. BFI rate: it is the number of BFI/number of packets during the communication.
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In OmniVista 4760 from R3.0 and above, a threshold is set up for each parameter; when one or more values exceed these thresholds in a VoIP CDR, this CDR is out-of-range. For example, the threshold for the roundtrip delay is 150ms. When the roundtrip delay exceeds 150 ms in a CDR, it is out-of-range. The analysis of the out-of-range CDRs provides a global follow-up of the VoIP quality. The VoIP reports can be generated: By IP domains, between two IP addresses or range of addresses. Periodic reports (by half hour, day or month) are not available for these type of reports because they are based on pre-calculated counters, By OmniPCX Enterprise equipment: node, IP Phones, GD/GA and INT-IP boards.
A filter can define the time frame to be applied when generating the report. There are 26 VoIP predefined reports: Traffic analysis on IP addresses: Predefined reports with filters on date/time, PCX, sender/receiver IP address: 1. Summary report 2. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 3. Detailed report Traffic analysis on equipment: Predefined reports with filters on date/time, PCX, sender IP address, equipment type and number: 4. Summary report 5. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 6. Detailed report 7. Half hour report on volume 8. Daily report on volume 9. Monthly report on volume 10. Half hour report on duration 11. Half hour report on Erlangs 12. Hit list on Erlangs 13. Hit list on volumes Quality of the calls over IP addresses: Predefined reports with filters on date/time, PCX, sender/receiver IP address: 14. Summary report 15. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 16. Detailed report Quality of the calls on equipment: Predefined reports with filters on date/time, PCX, sender IP address, equipment type and number: 17. Summary report 18. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 19. Detailed report 20. Half hour report on out-of-range tickets 21. Half hour report on out-of-range tickets distribution 22. Daily report on out-of-range tickets 23. Daily report on out-of-range tickets distribution 24. Monthly report on out-of-range tickets 25. Monthly report on out-of-range tickets distribution 26. Hit list of out-of-range tickets
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Examples of Voice over IP Performance predefined report:
Traffic analysis on IP equipment, summary report:
Traffic analysis on IP addresses, summary report with encryption rate:
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Traffic analysis on IP addresses, detailed report:
Traffic analysis on equipment, daily volume:
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Quality of the calls between two IP segments, synthesis:
Hit list of the equipment that generated most out-of-range CDRs, and evolution of the quality of the calls on equipment during a year:
To supplement these predefined reports, the administrators can customize their own reports, for traffic analysis or out-of-range reports on specific equipment or IP addresses, with their own layout.
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10. REPORTER TOOL

The Reporter application includes powerful tools to create, modify and delete reports and report definitions. The Reporter is used for the Accounting, Performance and Alarms applications. Predefined report definitions (e.g. Accounting: Detailed report per extension) are delivered within the OmniVista 4760. Customized report definitions can be made from predefined ones (e.g., detailed report per extension for the Commercial Department on calls > $100) or newly created. Reports can be generated using report definitions, and then exported to different formats: Excel, PDF, txt, HTML, or sent by e-mail. The report generation, export and notification by mail can be scheduled automatically by OmniVista 4760. Dynamic filters can be defined in a report definition to limit the scope when generating reports (for a specific period, for a specific node in the network, etc.).
10.1.
PREDEFINED REPORT DEFINITIONS
OmniVista 4760 comes with a set of ready to use report definitions. These report definitions meet most needs: controlling and assigning costs, analyzing service quality, re-billing, telephone costs control panel, usage monitoring, etc. See Accounting, Performance and Alarms sections for the list of predefined reports.
10.2.
CUSTOMIZED REPORT DEFINITIONS
Customized report definitions can be newly created or created from existing report definitions in order to fulfill specific needs or to adapt the presentation. This allows specification of the information to be presented: the sort and selection criteria, headers and other data. This customization can be performed through OmniVista 4760 Query and Design tools. The Designer tool is used to create customized templates, including non-changing information, such as headers and footers, fonts and font sizes, background colours, page breaks, table size, etc. The Designer is a powerful tool to customize predefined report definitions using the company's logo and fonts, for example. Example of template created using the Designer:
In the same way, the Query tool allows definition of dynamic information to be displayed, titles of each column, filtering and sorting criteria, operations (total, average, etc.).
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Example of report definition with Cost Center costs created by using the Query tool:
10.3.
GRAPHICAL REPORTS
In addition to the table format, the reporting application can display graphs like bar charts and pie charts, created using the Designer. Customization of the title, axis name, 3-D style, etc. Several graphs may be displayed in the same report.
10.4.
EXPORT FORMAT
Reports may be exported to the following file formats: TXT: The exported report is displayed as a table in a text file. Formulas and charts do not appear. PDF: The report is exported to a PDF file. The exported report may be viewed using any standard PDF viewer. The exported report graphically matches the one that appears on the screen, without the vertical navigation tree. HTML: The report is exported to an HTML file. Graphical items, such as a pie chart, are saved separately as PNG files. The exported report may be viewed using any standard HTML browser. The exported report graphically matches the one that appears on the screen, without the vertical navigation tree. XLS: The report is exported to an Excel file. The exported report may be viewed using Excel. The data are inserted in a table in an Excel spreadsheet, matching the one that appears on the screen, without the vertical navigation tree and the graphs.
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11. TICKET COLLECTOR

OmniVista 4760 provides an interface Ticket collector to export the OmniPCX Accounting CDRs for an external application (billing application, etc.). The Ticket Collector SDK and documentation are available for the registered partners on the Alcatel-Lucent Application Partner Program. Ticket Collector license is orderable through OmniVista 4760 application in Actis. The Ticket Collector allows the export of Alcatel-Lucent OmniPCX Office, 4400/Enterprise and 4200 CDRs to various files, stored in a local or external directory in the PBXs format. The VoIP CDR Ticket Collector feature is the same as the Ticket Collector, except that instead/in addition to Accounting CDRs, VoIP CDRs are collected. The license Ticket Collector is the same. VoIP Ticket Collector provides information on the OmniPCX Enterprise from 6.2 and OmniPCX Office from 5.0 VoIP performance for the IP Telephony Performance modules of registered partners like IBM, HP, CA, Service Pilot, etc.
12. INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS

Standard management platforms provides solution to manage multi-vendor heterogeneous IP networks. The integration of the OmniPCX and OmniVista solutions with leading standard Network Management Platforms provides a solution to manage a Voice and Data converged Enterprise Network.
12.1.
INTEGRATION IN VITALSUITE PERFORMANCE MANAGEMENT
The Alcatel-Lucent VitalSuite Performance Management software portfolio is a family of modular software components that centrally manages performance and predicts behavior of multi-vendor IT and Internet telephony infrastructure resources, services, network and application-based business processes at both the enterprise and service provider levels. The modules include VitalNet, VitalApps and VitalART. VitalSuite is a richly functional performance management solution for production-level enterprise applications and IP telephony services. It pre-empts network and application problems before users are affected, and maximizes network uptime by efficiently tracking problems to their source. Its breadth of functionality, in particular, its ability to address VoIP requirements across both the network and application, in terms of availability, performance, and service usage and impact position VitalSuite well to provide a highly competitive approach to managing production-level VoIP environments. VitalNet is a multi-vendor, multi-technology platform designed to support users throughout the network management organization. By collecting granular statistics from SNMP-manageable devices, VitalNet is a valuable tool for network engineers and operations staff. By analyzing utilization, availability, and error statistics, VitalNet can validate service levels to ensure appropriately sized LAN, WAN circuits and PVCs. Capacity planners can also use VitalNet to proactively predict and prioritize which key network resources require upgrades to preempt problems before applications are impacted. Flexible reporting capabilities are designed to support the needs of technical staff and IT management as well as business executives who recognize the companys bottom line depends on overall enterprise network performance. VitalNet has incorporated VoIP support for the Alcatel-Lucent VoIP environments. Performance management software for the enterprise as of 10.1.VitalNet collects call data records from the OmniPCX Enterprise as of 8.0 to provide a broad range of call statistics including MOS, call attempts, successful versus failed calls, call minutes, etc. As part of the VitalSuite R10.2 release, the VoIP Agent capability was enhanced to register with OmniPCX Enterprise as of 9.0 Call Server, to provide enhanced VoIP simulation for more realistic VoIP QoS monitoring. In addition, the administrators can now adjust detailed MOS calculation parameters to provide more
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accurate MOS measurement. IP Topology was also added to improve root cause analysis of performance related issues on the network. VitalSuite R10.2 introduced feature for monitoring Genesys contact centers. This unique capability is an industry first. It provides a single Services view for Genesys Servers, Network and Applications that support the contact center.
12.2.
INTEGRATION WITH LEADING NETWORK MANAGEMENT SOLUTIONS
Management of converged platforms can be integrated with enterprise global network management platforms using mainly standard protocol SNMP. Alcatel-Lucent network management partners are : HP Software : Network Node Manager as of release 7.53, Smart Plug-in for IP Telephony (IPTSPI) for Alcatel-Lucent OmniPCX Enterprise IBM Tivoli with Netcool CA with Spectrum Service Pilot Main benefits: Customer use a standard network management platform with customization using standard NM platform capabilities, Monitoring of the global network is provided through an overview of the network. OmniPCX Enterprise and OmniVista 4760 can be discovered in respect of Alcatel-Lucent equipments organization, and displayed on topology views. They are updated according to their status (icon color changing). OmniPCX Enterprise private MIBs as of 8.0 is integrated (depending on the Partner). OmniVista 4760 and OmniPCX Enterprise SNMP traps are sent to the standard platform, where they are displayed in the associated event manager. A direct access to OmniVista 4760 can provide in-depth alarm analysis and configuration of an AlcatelLucent network element.
More information can be found in the Alcatel-Lucent Application Partner Guide or on the web site www.applicationpartner.alcatel-lucent.com.
12.2.1. OmniVista 4760 SNMP Proxy OmniVista 4760 SNMP proxy converts OmniPCX alarms in SNMP traps. It provides full integration with enterprise global management platforms for a remote PCX (via ISDN/PSTN) or a PCX with no SNMP trap sending (OmniPCX Office, OmniPCX 4400 < 4.2). Available through Alcatel-Lucent Professional Services only.
ISDN/PSTN
Proxy SNMP
Hypervisor
OmniVista 4760
SNMP
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13. ALCATEL-LUCENT OMNIVISTA 4760 MCS EDITION

13.1. MANAGED COMMUNICATION SERVICES NEW APPROACH
Driven by low cost and high bandwidth connectivity, new markets have opened up for out-tasking and outsourcing of a range of Information and Communication Technology (ICT) services. More and more focused on their core business activities, multi-national companies are looking for: Investment in strategic assets only Single Point of Contact (SPOC) responsible for their solution worldwide Decrease contract management complexity Predictable costs, flexibility in operations Committed SLAs (Service Level Agreements) To better fit to customer needs Alcatel-Lucent is now providing a new approach based on a user needs served by a service. In fact in some cases the customer doesnt want to buy the equipment with some features on it but a level of service that will respond to customer needs, and that can evolve.
13.2.
OMNIVISTA 4760 MCS EDITION VALUE PROPOSITION
A key component of the Managed Communication Services is the OmniVista 4760 MCS Edition offer, which provides the Service Providers (Alcatel-Lucent Business Partners, Carriers, etc.) with two key benefits: Increase recurring services revenue with an enlarged portfolio of remote services which are highly automated such as alarm monitoring & resolution, backups, upgrades, user MAC (moves, adds, changes), performance & accounting reports, asset management, etc. Reduced cost of operations by centralizing management and visibility of the customers equipment with the Remote Service Center, so that tasks are performed remotely instead of sending technicians on-site. When a customer buys such services from the Service Provider, it means that they are out-tasking or outsourcing more of their management and operations. Thus, they have less staff in-house, and rely more on the service provider expertise and services. By building on this relationship, the service provider can increase customer loyalty, avoid commoditization and margin erosion. All of Alcatel-Lucent products can be sold to customers in managed or hosted mode. The first step is to implement a Network Operation Center (NOC) with the 4760 MCS Edition, so that the service provider can remotely manage and operate the customers equipment.
13.3.
OMNIVISTA 4760 MCS EDITION OFFER
OmniVista 4760 MCS Edition includes: The OmniVista 4760 management platform with a specific license adapted for the management of the OmniPCX installed base in an outsourced service environment, A set of open interfaces to activate remotely user management services: Management web services.
13.3.1. Management web services OmniVista 4760 MCS Edition includes the XML web services licenses Management, to drive and serve users needs. More generally, the Alcatel-Lucent XML web services open interfaces help to design applications for OmniPCX. The XML My Management web service provides: Information on the OmniPCX, OmniPCX phone book consultation with filtering, Subscribers creation, modification or deletion with profiles, Through web services standard protocols.
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13.3.2. OmniVista 4760 with RSC license The OmniVista 4760 with the specific license RSC (Remote Service Center) includes the following applications: Configuration, Operations Audit Alarm monitoring and Topology, Accounting and Monitoring, Performance (for OmniPCX Enterprise), and VoIP Performance, Directory Security. Following additional features are provided with the RSC license:
13.3.3. Reports distribution to customers lists This feature available as for OmniVista 4760 4.0 provides automatic reports distribution to customers lists, to save operation time and enhance service business. This feature is available for all the reports. The RSC license is needed. To manage these lists, a new RSC folder is displayed in the directory. The administrator can create customers lists within this folder, and RSC customers entries in the company Directory. The new RSC customers entries contain information on the customers managed by a Remote Service Center: Company: Name, internet address, postal address, Contact: Name, telephone number, email, Preferences concerning the reports format: PDF, Excel, TXT, HTML, OmniPCX names RSC customers entries are grouped in customers lists (for example, customers with contract gold, customers silver, etc.). When generating a scheduled report, a new option Customer schedule list is proposed. It allows to schedule the generation of a report for a customers list, with the options print, export to a file (TXT, XLS, PDF, HTML), send by email. The report will be automatically printed, or exported, or sent by email to the customers list, tailored with the customers name/address. When it is filled in, the customers preferences for the reports format are also taken into account. 13.3.4. Additional RSC reports With the RSC license, 18 predefined RSC reports are displayed. These reports have been created or selected because there are relevant for alarms monitoring, performance analysis, accounting reporting for RSC customers. The new feature Distribution to customers lists applies to these RSC reports. When the customers name/address is filled in, it is displayed in the reports header. 10 RSC accounting reports (for OmniPCX Enterprise and OmniPCX Office): Cost by station (1) Cost by cost center Cost by user group Answered calls (by station) (1) Non answered calls (by station) (1) Called numbers Direction type Call processing per week Call processing per day Call processing per hour Intra-day trunk group load analysis (1) Extended format for the user name available in the report
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Example: Call processing analysis per day
1 RSC Alarm report for OmniPCX: Alarms detailed by severity and resolution date
5 RSC reports on OmniPCX Enterprise Performance: Call processing analysis per attendant group Call processing analysis per week Call processing analysis per day Call processing analysis per hour Intra-day trunk group load analysis
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Example: Intra-day trunk group load analysis
2 RSC reports on OmniPCX Enterprise and Office from 5.0 VoIP Performance: Overview of your enterprise VoIP quality Overview of your enterprise VoIP quality per equipment.
13.3.5. Commercial conditions OmniVista 4760 MCS Edition is orderable in Actis and eBuy. It is possible for this offer to link the license to the OmniVista 4760 server MAC address instead of an OmniPCX attachment node. This offer is only available for Premium Business Partners and Carriers under the following conditions: A PCS (Premium Customer Support) is needed for this offer, form available on the BPWS, The OmniVista 4760 MCS Edition should be installed by an OmniVista 4760 ACSE who has followed the Remote connectivity OmniVista 4760 e-learning course.
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www.alcatel-lucent.com
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ALCATEL-LUCENT OMNIVISTA 4760 NETWORK MANAGEMENT SYSTEM

All rights reserved 2009, Alcatel-Lucent

All rights reserved 2009, Alcatel-Lucent

INTRODUCTION ............................................................................................................................. 5 STATE OF THE ART PLATFORM......................................................................................................... 7

NETWORK MAINTENANCE ............................................................................................................ 34

All rights reserved 2009, Alcatel-Lucent

PERFORMANCE AND TRAFFIC ANALYSIS ....................................................................................... 56

REPORTER TOOL ........................................................................................................................... 64

10.1. 10.2. 10.3. 10.4.

TICKET COLLECTOR...................................................................................................................... 66 INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS........................................................ 66

ALCATEL-LUCENT OMNIVISTA 4760 MCS EDITION ....................................................................... 68

13.1. 13.2. 13.3.

All rights reserved 2009, Alcatel-Lucent

(1) Not available for OmniPCX Office

All rights reserved 2009, Alcatel-Lucent

OmniVista 4760 value propositions:

Integrated application suite

(1) not available for OmniPCX Office

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2. STATE OF THE ART PLATFORM

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2.1.1. Minimum hardware configuration

Server medium capacity < 5,000 1,6 GHz 40 GB 1 GB

Server high capacity > 5,000 Dual 2 GHz 80 GB

19", 128 MB graphics memory Needed

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Example 1: Sample Client Interface, Directory Application

Hierarchy (Tree) with Objects

Details of selected Objec

Operator how to combine Filter Criteria

Value Object Operator

Add/Remove Filter Criteria

All rights reserved 2009, Alcatel-Lucent

All rights reserved 2009, Alcatel-Lucent

All rights reserved 2009, Alcatel-Lucent

SIP Man. Security

All Manag. Clear Read Read Read No No

All Manag. Read No No No No No

All Manag. No Manag. Read No No No

All Manag. No Modify Read No No No

All Manag. Read No No Read No No

All All All No No No No No

Modify Modify Modify No No

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Last login information

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OMNIVISTA 4760 SERVER/OMNIPCX CONNECTIVITY

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Remote IP/VPN connection

Network Operation Center

Public IP Address Customer A OmniPCX

INTERNET VPN Tunnel VPN Tunnel

Router contains VPN access Firewall security

Router contains VPN access Firewall security

On the OV 4760 side Ethernet Ethernet Analog modem

Terminal Adaptor V110

Terminal Adaptor V120

LAN Management station OmniVista 4760

Management station OmniVista 4760

On the OV 4760 side Ethernet Analog modem E1 board