INDEX

About ICICI Bank | Wealth Management Proposition

Wide Range of Products & Services | Business Banking Privileges

A Client-centric Investment Process | Industry Firsts | Domestic & Global Reach

Diversified Financial Services | Awards & Accolades

ABOUT ICICI BANK

 Largest private sector bank in India based on Total Assets

 Over 52 million customer accounts

 Strong capital adequacy ratio of 17.02% as on

March 31, 2015

 Global presence in 17 countries

 Rated at par with sovereign: Moody’s - Baa2, S&P – BBB

WEALTH MANAGEMENT PROPOSITION

Experts for every need:

 Dedicated Relationship Manager as single point
contact, supported by Customer Service Manager
 Team of experts to service different customer needs
on investments, Business Banking Service, Property
& Loans

Exclusive Priority Service:

 Dedicated Wealth Management Branches and
Lounges with priority processing as an exclusive
servicing channel
 Dedicated Customer Care with Toll free number
 Online Chat and Request a Call service facility
WEALTH MANAGEMENT PROPOSITION

Customised Investment Planning:

 Wide array of investment products
 Money Speak comprehensive Wealth statement
 Research expertise for investment recommendations
 Disciplined portfolio building approach

Special Privileges:
 Exclusive lifestyle privileges to offer rewarding
experience
 e-Locker facility for secure document storage
 iWealth application for smart phones
 Market updates via “Viewpoint” & “Speak of the Week”
 Charge waivers and Preferential pricing
WIDE RANGE OF PRODUCTS & SERVICES

Investment Products:
 Mutual Funds: Equity, Fixed Income, Fund of Funds,
Hybrid, FMP
 Portfolio Management Services: Equity & commodity based,
Principal protected, Index linked
 Alternative Investments: Residential and Commercial Real
Estate, Real Estate Funds & Private Equity
 Fixed Deposits: ICICI Bank FD & Corporate FD

Insurance or Risk Protection Products:

 Life Insurance & Retirement solutions from ICICI Prudential Life
Insurance Co. Ltd.
 General Insurance from ICICI Lombard General Insurance
Co. Ltd.
WIDE RANGE OF PRODUCTS & SERVICES

Other Services:
 Demat Services
 Property Loans and Documentation Assistance
 Foreign Exchange Services

Home Loans:
 Guidance through the property purchase process
 Attractive Rate of Interest & Flexible re-payment options
 Sanction Approval without property selection
 Simplified Documentation & Insurance options
WIDE RANGE OF PRODUCTS & SERVICES

Auto Loans:
 Financing upto 100% of ex-showroom price
 Car Loans with Fixed Rate of Interest & Loan Tenor up to 84
months

Foreign Exchange Services:

 Foreign currency, Travelers’ cheques, Travel card
 Prompt doorstep delivery of foreign exchange
WIDE RANGE OF PRODUCTS & SERVICES

Credit Cards:
 Wide range of Premium credit cards
 Privileges across Golf, Entertainment, Wellness, Travel, Leisure
& Dining
 Exclusive Security & Insurance features
 Concierge Services
BUSINESS BANKING PRIVILEGES

Current Account
 No minimum balance requirement
 Unlimited free deposits and payments
 Corporate Internet Banking, Forex Online
 Free RTGS and NEFT transactions, mobile alerts

Trade Services
 Remittance – Inward and Outward
 Forex Online and Forex on Call
 Import and Export Services
BUSINESS BANKING PRIVILEGES

Business Loans
 Quick processing with attractive interest rates and
commission charges
 Easy renewal with minimum documentation
 Cash Credit / Overdraft facilities
 Export Credit
 Term Loans
 Letter of Credit – Inland and Foreign
 Bank Guarantee
CLIENT SERVICING MODEL

Customer

1) Dedicated 2) Client 3) Dedicated 5) Click to call

Branches Service Manager Customer Care 4) Online Chat

54 Branches and Priority processing Toll-free helpline Instant assistance Request a call on
35 Lounges of all customer accessible from all for banking registered mobile
across India requests cities with skip IVR queries number
CLIENT - CENTRIC INVESTMENT PROCESS

1 Specify Financial Goals

2 Investment Plan
 Risk & Financial Profiling  Asset Allocation
 Investment Objective  Cash Flow Planning
 Existing Portfolio  Re-balance Existing
Portfolio

3
Portfolio Execution
 Execution of Debt, Equity
and other investments

5 4 Portfolio Maintenance
Portfolio Review
 Review Portfolio  Technical Re-balancing
Progress, Asset  Maintain Asset
Allocation and Portfolio Allocation
Strategy
INDUSTRY FIRSTS

Money Speak Statement

Consolidated portfolio statement across assets and liabilities with
comparison to Model asset allocation

Viewpoint Podcast Series

Unique proposition of video podcasts featuring industry experts
and their views on latest trends in domestic and global markets
INDUSTRY FIRSTS

iWealth Mobile Application

Mobile application for Wealth customers comprising Podcasts,
Risk Profiler, Calculators, Product features, Branch locator

iMobile
Check your account balance, transfer funds 24 x 7, pay your bills,
book bus and flight tickets, recharge your prepaid mobile or DTH
connection and do a lot more effortlessly and securely
INDUSTRY FIRSTS

ICICI e-Locker
An online document storage facility to store all your valuable
documents at one central secure location

Pockets
‘Pockets’, India’s first digital bank on a mobile phone allows
users to download and instantly activate an e-wallet
INDUSTRY FIRSTS

Cameraderie Photography Contest

Annual customer engagement property

 A first of its kind in banking industry, the contest is

aimed at providing a platform for customers to
showcase their photography skills
 Winners got exciting prizes like Renault SCALA,
International trips Victorinox Travel Gear
 The first two editions of contest saw participation
from more than 19,000 customers, more than
27,000 photographs and 3.6 lac votes
DOMESTIC & GLOBAL REACH

 Over 4,000 branches and 2,600 ATMs in India

 Extended banking hours at metro branches: 9 AM to 6 PM
 Select 8 AM to 8 PM branches
 89 Wealth Management branches & lounges
 Serviced by ~70,000 employees
 28 dedicated mega branches at major centers fully
No. of
No.of
ATMs
No. of
equipped to cater Corporate & Institutional customers
City
Branches ATMs
 24-hour, 365 days manned Customer Care
Mumbai 235 2388

NCR 230 2768

Bangalore 92 901

Kolkata 74 542
DOMESTIC & GLOBAL REACH

Presence across 17 countries

DIVERSIFIED FINANCIAL SERVICES

Largest private sector bank by assets

# 1 Private sector life insurer

# 1 Private sector general insurer

Largest Indian PE and venture fund

Leading investment bank

Largest on-line trading platform

Leading AMC in India

AWARDS & ACCOLADES

 Adjudged the winner in six categories and the first runner-up in one
category out of a total of eight categories for private sector banks at the
IBA Banking Technology Awards 2014-2015

 ‘Best Retail Bank in India’ at the Asian Banker Excellence in Retail Financial
Services International Awards. The Bank was also awarded in the ‘Best
Internet Banking Initiative’ and ‘Best Customer Risk Management Initiative’
categories

 ‘Best Bank – Global Business Development (Private Sector)’ in the Dun &
Bradstreet-Polaris Financial Technology Banking Awards 2014

 Winner of the Retail Banker International’s Trailblazer Asia Award in the

category of ‘Collection & Debt Management’

 Awarded the ‘Best Risk Management Service Provider, India’ at The Asset
Triple A Transaction Banking Awards 2014
THANK YOU