Execution of MIS in BPO Department at Data Path

Limited

Md. Shihab Uddin

This report is submitted to the school of Business and Economics, United

International University as a partial requirement for the degree fulfillment of Bachelor
of Business Administration
 Submitted to:
Ahmed Imran Kabir
Designation: Lecturer
Major: MIS

Submitted by:
Md. Shihab Uddin
Id: 111 171 109
Major: MIS
Trimester: 213

School of Business and Economics

United international university

Date of submission
30 May 2022
 Letter of transmittal

May 30, 2022

To

Ahmed Imran Kabir

Lecturer

United International University

Subject: Submission of the Internship Report.

Dear Sir,

It is a gratifying moment to present the internship report, and the title is “Execution of
MIS in BPO Department at Data Path Limited” to you. This report is based on own
experiences where I received during internship session at Data Path limited. It was
very fascinating for me as an intern at Data Path during the internship period.

Moreover, I would like to give you thank you so much for appointing me with such
accountability and helping that to prepare the internship outline more suitable.

Sincerely,

Md. Shihab Uddin

111 171 109

 Certification Of similarity Index

This is to certify that Md. Shihab Uddin has prepared the internship report is “Execution
of MIS in BPO Department at Data Path Limited” as an academic prerequisite for a
Bachelor of Business Administration (BBA) academic degree based on the practical
knowledge during the internship period.

ID- 111 171 109

Signature of the Student ……. Md. Shihab Uddin ……

Signature of Supervisor ….... Ahmed Imran Kabir ……

Lecturer

United International University

 Declaration of the student

I, Md. Shihab Uddin published the study “Data- Path limited and Execution of MIS in
Outsourcing”. I mentioned my participation and practical views. All of the contents
offered are the result of my efforts. However, it did well, needing the help of several
people, all of whom were adequately introduced.

I will also certify that this report is used moderately. It is only permitted to use it for
educational purposes. It is a totally educational context. Therefore, information
confidentiality may be maintained by third parties.

Md. Shihab Uddin

ID – 111 171 109

Major – Management Information System (MIS)

 Acknowledgement

First and foremost, I would like to express my gratefulness to Allah. I would be nothing
and unable to complete the report on time. Moreover, I would like to express my
gratitude to Ahmed Imran Kabir, my internship supervisor and Adjunct Faculty at
United International University. Throughout the writing of the internship report, he has
been a fantastic source of inspiration for me and believed in me. He gave me a
standard format template of the report, forms and other ideas to make the reporting
standard.

Then I would like to show my gratitude to the manager of the outsourcing department
of the data path, Md. Shahdat Hossain Chowdhury never felt hesitated to lead me
during the internship period.

After that, I would also like the senior members of the outsourcing department of the
data path. My colleagues, who were more like family, always helped me in my needs
times.
 Executive Summary

Data-Path limited started in 2008 and is working for global and nationwide. They
develop retirement planning, financial planning and other plan statements for their
international and nationwide customers. In Data-path, several departments are in
charge of different aspects of the plan and work together to serve a complete service.
On the other hand, they do not require outside assistance to serve all of their services
to their clients. Moreover, they have a department of software development that
develops complex software solutions to handle client challenges. Data-path has
remarkable position growth as a result of the outsourcing industries. Therefore, client
satisfaction has increased in recent years because of their outstanding service. Their
professional employee must handle it. The potential to sustain grows due to the high
rate of long term customer retention. It is vital to identify specialists in the USA
retirement industry because it is such a niche sector.

It raises difficulties for everyone who wants to enter this retirement sector or the 401(K)
plan. Only a selected few can do so. Moreover, it creates a barrier to specialized
abilities gained by a restricted number of companies. Additionally, clients prefer to do
their services from the same company where they know their work patterns.

The motive of management information system is to assist in the business operation

for global and nationwide. If the management information system is inflexible, MIS will
have negative impact on global business operation. It delivers all services remotely.
The difficulties and scope of changes to make the Management Information System
process more complex have been discussed in this report. New ideas and experiments
must be tested frequently, and resources are utilized to their total capacity with
tremendous success.

Nevertheless, keeping the organization’s technological assets in good working order

is tricky. Hardware and software must be properly implemented and maintained with
licensed regularly. Furthermore, any internet connection or server interruption causes
the whole business operations.

As an intern, during these three months, I had the opportunity to put myself in a
suitable environment and the test. I got the chance to do existing works which I
contributed to the division of Business Process Operation through project works. Now
I can confidently work with Data-path, one of the best decisions.

The primary purpose of BPO is to deliver services to its clients, such as plan
administration, project management, and the preparation of plan materials, plan
setup/process, and plan evaluation.
Table of Contents
Letter of transmittal .......................................................................................................................... 3
Certification Of similarity Index ..................................................................................................... 4
Declaration of the student .............................................................................................................. 5
Acknowledgement ............................................................................................................................ 6
Executive Summary .......................................................................................................................... 7
List of Figures ................................................................................................................................... 11
List of Abbreviation ......................................................................................................................... 12
Chapter 1 – INTRODUCTION ........................................................................................................ 13
1.1 Background of the Report ........................................................................................................... 13
1.2 Objective of the Report............................................................................................................... 13
1.3 Scope and limitation of the Report ............................................................................................. 14
1.4 Definition of Key terms ............................................................................................................... 15
Chapter 2: COMPANY AND INDUSTRY PREVIEW ................................................................. 16
2.1 Company Analysis ....................................................................................................................... 16
2.1.1 Overview and History............................................................................................................... 16
2.1.2 Trend and Growth .................................................................................................................... 17
2.1.3 Customer mix ........................................................................................................................... 17
2.1.4 Products/Services Mix ............................................................................................................. 17
Industry analysis ............................................................................................................................... 26
2.2.1 Specification of the industry ...................................................................................... 26
2.2.2 Size, Trend, and Maturity of the Industry ................................................................................ 26
2.2.3 External Economic Factors ....................................................................................................... 27
2.2.4 Technological Factors............................................................................................................... 27
2.2.5 Barriers to Entry ....................................................................................................................... 27
2.2.6 Supplier Power ......................................................................................................................... 28
2.2.7 Buyer Power ............................................................................................................................. 28
2.2.8 Threat of Substitutes................................................................................................................ 29
Chapter IV: INTERNSHIP EXPERIENCE .................................................................................... 30
4.1 Position, Duties, and Responsibilities ......................................................................................... 30
4.2 Training ....................................................................................................................................... 31
4.3 Contribution to Departmental Functions ................................................................................... 32
4.4 Evaluation ................................................................................................................................... 32
4.5 Skills Applied ............................................................................................................................... 32
4.6 New skills developed................................................................................................................... 33
 4.7 Application of academic knowledge ........................................................................................... 33
Chapter V: CONCLUSION AND KEY FACTS ............................................................................ 34
5.1 Recommendations for improving departmental operations ...................................................... 34
5.2 Conclusion ................................................................................................................................... 35
References ............................................................................................................................................ 36
Appendix – A: ........................................................................................................................................ 37
 List of Figures

Figure 1: Data Path Limited’s organizational hierarchy

Figure 2: Data path operation

Figure 3: Top heavy, ADP, ACP Test

Figure 4: SWOT analysis

Figure 5: Threat of substitutes

 List of Abbreviation

✓ RPF: “Retirement Plan fundamentals”

✓ TPA: “Third party administrator”
✓ DB: “Defined benefit”
✓ DC: “Defined contribution”
✓ SH: “Safe harbor”
✓ PS: “Profit Sharing”
✓ NDT: “Nondiscriminatory Test”
✓ ADP: “Actual Deferral Percentage”
✓ ACP: “Actual Contribution Percentage”
✓ DOL: “Department of Labor”
✓ IRS: “Internal Revenue Services”
✓ IRC: “Internal Revenue Code”
 Chapter 1 – INTRODUCTION

1.1 Background of the Report

Due to the expansion of a competitive global economy, most firms are under
substantial pressure to enhance their business operational, tactical, and strategic
processes. Management information system is gathering of elements which works with
each other and helps improving productivity and offer to make data for good decision-
making.

As well as, many businesses want to execute management information systems to

improve their business operation very smooth way. However, the problem is a lack of
technical knowledge and creates complex issues that hinder the information system
process. Additionally, this problem spreads to all the management departments
connected to the information system.

Well, the main goal of this report is to show the execution of management information
system issues or challenges and achieve the effective implementation of outsourcing
business.

Moreover, this kind of research helps find the solution and provides a better
explanation of MIS issues or challenges. That explanation helps to execution of
information systems in the business operation.

1.2 Objective of the Report

The motive of this internship report is to present and explain management information
system execution issues or problems, in addition to introduce critical obstacles that
should be assigned for execution to be effective. Additionally, according to the report,
it appears to define the outcomes and the end result of execution on the company
procedure.
The overall objectives are:

1. To acquire the knowledge of USA retirement industry.

2. To know the outsourcing industry.

3. To apply theoretical knowledge of MIS in the practical field.

4. To get the ideas of retirement application software.

5. To gain corporate strategy from practical field.

1.3 Scope and limitation of the Report

The report is based on the Business process outsourcing department at data path
limited. It covers the issues of retirement plan strategy and execution of information
systems. I have highlighted the outsourcing department's management information
system issues in the data path. While making this internship report, I learned USA
401(K) retirement industry and activities. It also helped me to understand USA 401(K)
database and its application software.

I experienced certain limitations while preparing my internship report, which are, some
critical and relevant information, such as the social security number (SSN) of USA
citizen involved in the plan, is not provided in this report due to the organization's
confidentiality.

 Employees' contribution and deferrals plan under the retirement plan.

 The formula proportion that the US Corporation offers its employees.
 Due to a scarcity of publications, there was no beneficial information on the
web.
 It is hard to give 100 percent correct information because USA laws change
every year.
 Due to time limits, there is not enough time to gather information.
1.4 Definition of Key terms

 401(k): retirement planning

 Deferral: employee’s contribution
 Participant: employee from organization
 Sponsor: beneficiary
 Key: ownership
 Match: ownership contribution
 Census: client’s data
 Eligibility: specification before entering the plan
 Forfeiture: rest amount portion
 Amendment: changed of law suit
 Client: assigned for task
 Chapter 2: COMPANY AND INDUSTRY PREVIEW

2.1 Company Analysis

In Bangladesh, for first time officially recognized outsourcing business is Data-Path

Ltd. Data-Path Ltd.’s associated business is “July Business Services”, a TPA based
business in the United States. July Business Services is a well-known TPA that
provides retirement plan services and other administrative plan services to its
customers. The proprietor of Data-Path Ltd is John Humphrey.

July Business Service was formed in 1994. It presently has 94464 customers and is
operational across the United States. July Business Services recommend its clients'
retirement services, administration, record keeping, and other business services. July
business service's current net value asset is 5 billion dollars.

Mission

To provide proficiency in financial counseling and plan sponsors and select options
from the best retirement plan solution. They can meet the object of business
executives and employees by giving flexible, unbiased, and trustworthy plan design,
managing, recordkeeping, and instant services that encourage pension saving.

Vision

The company's goal is to become the outsourcing industry's leader. To make the
exchange from a traditional BPO to a next-generation BPO.

2.1.1 Overview and History

Data-Path privately provides July's commercial business services. Data-Path is

always willing to assist with administering retirement plans in the United States. Data-
path, an affiliated with July Business Services, which is most well-known brands in the
401k industry. John Humphrey and Jim Hudson own July Business Services. Over
4100 clients have signed up for July's business service.
Company’s core VALUES

 Accountability
 Commitment with work
 Commitment to excellence
 Creative solution
 Communication of working
 Accept mix culture.
 Focusing on energetic solutions.

2.1.2 Trend and Growth

Data-path is growing and offering end-to-end solutions to its clients of retirement plans.
Data-path began with five employees in 2008 and has grown to over 200. That
company main objective is to provide its clients with desire satisfactory service
possible.

2.1.3 Customer mix

o July Services.
o Another is TPA where get their retirement plan works from July services by
Data-path.

2.1.4 Products/Services Mix

✓ Plan Design: Before starting any new plan, firstly, we have to be kept in mind some
laws, rules, and other retirement plan regulations while designing the plan document.
For example: checking the participant eligible regarding the plan requirement, what
type of contribution there will be in the plan design, etc.

✓ Execution of Plan – before executing the plan, we have to follow steps like plan
questionnaire, checklist, Rk statement, funding source, plan adoption agreement, etc.
✓ leading the Plan: Well, at this point, we do census import, census checking,
checking eligibility requirement, contribution calculation, and allocation and
reconciliation of ending balance.

 Compliance testing – There are some types of discrimination tests that are needed
to be passed according to retirement laws. In this step, the firm runs a variety of
discrimination tests on the retirement plan to determine whether it is passed or not.
Some tests are ADP or ACP test, Top Heavy test, Minimum Coverage test.

How 401 (k) Plan Works

As we know 401(k) plan is an American Retirement plan. One the benefit is that they
get tax protection. Moreover, the government provides some benefits those who
participate in the 401(k) plan.

Types of plan

401(k) plan is sponsored by the Employer for the employee based on the types of the
firms. Additionally, Employers give some benefits of their employees based on their
salary. In rare cases, employer carry financial expenditure of their employees without
any conditions such as leave paid or fully paid for incomplete working hours.
Therefore, both parties bear the fees or plan charges of retirement funding.

Employee Benefits plan: In this plan, it covers the employee and their family's
financial, social, life insurance, disability income, and retirement plan. This type of plan
helps to reduce employee turnover and increase efficiency in the workplace. This plan
is designed for employee’s financial security during the adverse period.

Pension Benefit plan: This plan works employee retirement benefit plan. At a certain
age, when they retire from their workplace, they get these benefits. The pension
benefit plan is sponsored by the employee.
Procedure of 401(k) plan

Plan Design

The main goal of a retirement plan is made for employees and employers to meet their
retirement benefits. Retirement plans are primarily designed to fit each organization's
unique objectives and strategies.

Plan setup

Data path faithful team setup the retirement plan or convert the existing plan from other
provider. Their services are,

 Preparing Plan Materials

 Coordinating Meeting with clients
 Preparing Paperwork
 Making Contribution Procedures
 Coordinating Transfer of wealth
 Organizing the information needed for the takeover

Plan Administration:
July Services has over 25 years of work experience in plan administration, and
exceptionally, they specialize in plan administration. Their professionals present as
a representative to serve the client's plans. At the same time, data path has
approximately five years of working experience in plan administration, and their
professionals present as a representative to serve the client's plan.

Execution of Plan
According to client offering requirements to execute the pension plan or turn an
existing retirement plan from another service provider.
a. Plans and Documents

o Prototype Documents of plan strategy

o Summary Plan Descriptions
o Loans Policies
o QDRO Procedure

Operation Support Planning

• Contribution calculation –

For example, Mr. A works at Dell organization and have earned of $60,000 during this
year. If the plan requires contribution of 5% of the compensation, Mr. A will receive an
annual contribution of $3000 ($60,000 x 5%). This amount will be transferred to
participant account of Mr. A’s plan.

• Eligibility Calculations regarding requirements

The entry requirement is 21 years, 1000 hours and dual entry (1/1, 7/1)

If Mr. A is hire 6/20/2019, then completing 1000 hours of service in a year,

Mr. A gets entry on,
1 year from 6/20/2019= 6/20/2020.
Dual entry dates are 1/1/2020 & 71/1/2020
So Mr. A will get entry date on 7/1/2020.

• Vesting - The vested part of an individual's account is the amount that will be given
to him or her following a distributable event like retirement plan to distribute benefits
plan under the IRC.

b. Testing
The plan representative refers to do compliance testing according to the plan
requirement and make sure the plan's integrity proper way. If the plan passes all the
testing requirements, that result is considered non-discrimination plan but if fails then
they provide refunding or exclusion of that participant. It is totally based on plan type.
Some test names are given below:

 Top-heavy test – The following requirement to identify the key employees from
the census is to test the plan’s top-heavy status.

 ADP test - The ADP test assists whether Highly Compensated Employees owe
more to the plan than a non - discriminatory proportion of its pay. The ADP test
involves deferral contributions and Roth contributions (after-tax).


 ACP test - The ACP test compares the average percentage of Highly
Compensated Employee's Roth contributions and employer matching
contributions to the average rate of equivalent contributions for Non-Highly
Compensated Employees. Any scheme or element of a system that allows
employer matching or Roth contributions is subject to the ACP test.
.
c. Tax Obligation
The professionals at Data-path provide signature-ready tax returns to meet all tax filing
criteria.

 Taxation 5500
 Forms of 1099R
 Taxation form of 5330 if needed
 Taxation form of 5310 for the plan termination

d. Keeping Records
Through its alliance partners and July's daily value recordkeeping platform, Data-path
and July deliver automated recordkeeping services.

• Every day, the accounts are valued.

• Plan Sponsors Have Account Access
• Participant Reports on a Quarterly Basis
2.1.5 Data path Operation

Accounting Division
The accounting division works for accounting factors services with stock statistics, and
the accounting department handles staff remuneration or salaries. Also, this
department handles billing issues for all other divisions, audits every transaction,
prepares a financial statement, etc.

Allocation Department
The goal of the allocation department is to accurately disburse funds to every member
and provide information to work process 5500. Although July Services is the parent
organization, the allocation department gathered all of their work and generated
various documents in order to deliver all necessary information to the other
departments.
Distribution Department
This department refers to disbursement of the fund for every client when he or she in
the stage of retirement or terminated or money transfer from one service provider to
another. This division ensures the money move to their client.

5500 Department
Data-path presents a readymade "taxation form of 5500" July Business Services. That
taxation form is used to submit an annual report on an employee benefit plan to the
Labor Department.

Human Resource Department

The HR department is vital to the data path and accountable to the company's security.
The Human Resource function refers to the charge of hiring and selecting, and another
working procedure happens at the data path.

IT Department: IT group is certified with professional skills and technologically

developed, which assists in the company's efficiency and security.

Outsourcing Department: Data-path Limited's most essential and significant

department is entirely associated with “July business services”. July and other TPAs
in the United States get outsourced help from this department.

Sales Department
For July Services team at data path, the sales team meets with such a variety of clients
to discuss the retirement savings plan. In most cases, creating a business strategy
involves the collaboration of two types of people.

Software Department: The software department team is constantly working on a

reliable way to improve and update the software application of retirement plans. This
department works with interior database that other department can work smooth way.
 2.1.6 SWOT Analysis

1. Software with a high level of security and

1. It is a new industry in Bangladesh.
technology-based service.
2. Every candidate needs to train from zero
2. Less rivalry competitors in the market.
experience, which consumes much time.
3. Offering a lower price in the USA than other TPA. 3. Lack of communication with clients through a
face-to-face interface.
4. Receiving foreign exchange from outside of
Bangladesh. 4. There is a scarcity of well-developed software.

5. The outsourcing industry of Bangladesh is

growing steadily.

1. Clients are not obligated to make promises.

1. Possibilities for a new job.
2. They entirely rely on third-party firms in the
2. Creating opportunities for Bangladesh's
United States.
outsourcing business.
3. In the local market, some new rivals are
3. Forming strategic alliances with a variety of firms
emerging.
throughout the world.
4. Not established service zone in Bangladesh.
4. Workflow is influenced by the state of the US
economy.
Industry analysis

2.2.1 Specification of the industry

The outsourcing business concept involves a third-party service, where an external

service provider assists in doing the tasks and helps with logistic support and IT
services. The third-party administrator works on a variety of activities like outsourcing
projects, 401(k) plan outsourcing, software application development, and other client
services. Regarding employee retirement plan services, a third-party administrator
works on many segments of the retirement plan daily. In this plan, they design and
check plans specification of 401(k) plans and employees' eligibility, prepare
employees' and owners' benefits plan statements, ensuing the compliance testing of
highly compensated employees and non-highly compensated employees, and make
final annual reports and so on. Besides that, a third party keeps a record of investment
funds where the investment managers invest funds on behalf of plan sponsors. They
track the assets and account transactions and audit every amount within the retirement
plan, working like as a plan administrators.

2.2.2 Size, Trend, and Maturity of the Industry

The outsourcing business model is getting more popular day to day. If we look at the
last few years, continuously outsourcing services is growing. In this industry, many
employees are working and providing a variety number of services. We can serve a
large number of firms by outsourcing and utilizing global personnel. Regarding 401(K)
plan outsourcing services, Data path fully involved the sister company of July Services,
which opened its doors in Dhaka. In the BPO department at Data path, the employees
provide 401(k) plan solutions and services like TPA. The BPO department is getting
bigger with a massive number of employees and getting more clients around the globe.

Consequently, the BPO department began marketing services to 401(k) industry

stakeholders and competitors and became the first retirement plan TPA to provide
Data Path services. The July Service is situated in Texas and was founded around
1989. It has an annual revenue of $25 million and employs 101.
2.2.3 External Economic Factors

It was challenging to set up their service in Bangladesh for July services. Also,
establishing a TPA service was challenging for them. No other parties are doing this
retirement plan services. Well, it was impossible to find qualified employees for this
sector. The USA retirement plan service was new for Bangladesh. In Bangladesh,
people are involved in a different working environment. Bank jobs are always popular
for them. However, now, the time has been changed. People understand the
outscoring industry and involving themselves while earning more money and
maintaining their desired life. The booming outsourcing business provides supply
services to clients, starts enterprises, and offers solutions to corporations
Bangladesh's economic situation aided them in hiring more people.

2.2.4 Technological Factors

The rate of technological advancement is increasing rapidly. The system is so

automatic that a user can take service within a moment. Because of the rapid growth
of technology, outsourcing has a bright future. Technological improvements have
considerably benefited by outsourcing industry. If we look at the retirement industry of
USA outsourcing service in Bangladesh at data path, the whole working environment
is based on IT services. Without the IT revolution, we cannot imagine doing
outsourcing business. July services invested a tremendous amount of money in setting
up their services initially. They have strong data security management and server to
share their information among their employees and clients. Data path has built a robust
data server directly linked with July services.

2.2.5 Barriers to Entry

The July service got the first-mover advantage in Bangladesh regarding the USA
retirement plan by outsourcing service at data path. Moreover, data path set up their
BPO department where they work for July services and other TPA services. In
Bangladesh, 401(K) retirement plan outsourcing industry, there is a local company
competed in the same market and provides the same service name is Fin source.
Other companies may also want to minimize charging fees to the intermediary. In
contrast, July Services has built local competitors like data path, where they get the
services at the lowest price. Therefore, when the data path was launched, the
infrastructure was not good and had many issues building the 401(k) outsourcing
services. To overcome struggles, now they are dominating the 401(k) outsourcing
industry with qualified employees.

2.2.6 Supplier Power

There could be a problem with supplier power because the company depends on the
software that is not built in-house for these 401(K) plans. Well, data path has a small
software development team. The company's capital is small. The area of activities is
so extensive that developing complete solutions is beyond the competence & scope
of a tiny, limited budget team. The whole workstation is entirely dependent on
software. If the software license price gets high, it will impact work. Whereas software
piracy is common in our country, the software vendor has the right to blacklist or
terminate their licenses. Moreover, supplier power is an essential impact on data path
operation activities. They should increase their investment in software departments
and develop in-house software to help 401(K) administration daily activities.

2.2.7 Buyer Power

Therefore buyer power role is also important. Well, July Services provides third party
administrator service to other TPA through data path. In case if they reduce
engagement with July Services in any situation, it will have impact on entire 401(k)
marketplace. Additionally, it may be possible that the government will take action like
tariff, or not to take third party administrator service regarding 401(k) context.
Moreover, other countries TPA will become new competitors in Bangladesh.
2.2.8 Threat of Substitutes

So outsourcing industry is growing in Bangladesh nowadays. Even the government of

Bangladesh is supporting this outsourcing industry and organizing the training session
for youth or other people free of cost. They are expected, in future Bangladesh will
able to create qualified and skilled candidates to take the opportunity. And the
competition is very high and also the threat of substitute is high.
Regarding 401(k) plan outsourcing industry in Bangladesh, suppose the USA
government implements other retirement programs, like direct welfare benefits. In that
case, that can discourage 401(k) plan, or suppose more participations involve in other
retirement funds, ignoring the 401(k) plan as retirement instead. Then money might
be flowing away from the 401(k) plan into other investment funds or alternatives in this
case. Because the whole 401(k) market was founded due to USA government laws. It
is reasonable to assume that further legislative action will be taken. However unlikely
it may appear now, it may tilt the balances differently at some time in the future. Here
the threat of substitute is high

Strong Threat of
Substitutes

Figure: Threat of substitutes

 Chapter IV: INTERNSHIP EXPERIENCE

4.1 Position, Duties, and Responsibilities

Data-path Limited offered me a post as an intern. I worked in Business Process

Outsourcing department. In data path BPO department is available for MIS
backgrounds. My responsibilities as an intern were not very difficult, aside from
completing the tasks assigned by the trainers. I got a few basic tasks to complete as
part of the training from starting. 401(k) plan tasks were switched regularly. My Trainer
would often push me to produce a report on prior work and then give me some excel
calculations for small retirement plans. I was allowed to join their team meetings and
write notes on the critical things of the program. Then they assigned a project
depending on customer requirements, such as input information from plan documents
in software. My Trainer instructed me to do deferral calculations by using an excel
spreadsheet and macro functions on excel. Afterwards, I used Data Air software, like
retirement plan software, to check plan specifications. I must read the plan document,
which is approximately 60 pages long to learn about the plan proposal. Then I go to
the software and begin entering data-driven on the planning document and
requirements because the planning document does not always include the relevant
information about the planning process. Each time I must follow a specific step, the
software formed many details on the calculations, but we could not rely on it entirely.
So we do the calculation hand to hand, including specification calculations, client
census checks as needed, and importing and exporting account information into the
retirement plan software and matching it to the asset reconciliation.
 Figure: management hierarchy at data path

4.2 Training

My training started from BPO department. In that phase, I have acquired 401(k) plan
basic knowledge
 Basic retirement plan
 Planning Adoption Agreement
 Client’s census checking
 Calculation of retirement contribution
 FIN import
 Asset Reconciliation
 Trust Accounting
4.3 Contribution to Departmental Functions

In Business Process Outsourcing Department, under that department groups are

assigning on retirement plan tasks. I worked under a team. The regular activities I had
to do,

 Checking Plan adoption Agreement

 Input the plan information in software
 Checking the tasks from retirement software
 Client’s census checking
 Note issues
 Calculation all Contribution
 Financial import in software
 Asset Reconciliation
 Make Form 5500

4.4 Evaluation

Data Path evaluates distinctively. The team leader allocated tasks based on the
retirement software platform and appointed a reviewer for the task's review. If they do
not find any error, the reviewer will forward the work to another department for further
processing. The retirement software application records each task. Each assignment
was graded in this manner by a team leader.

4.5 Skills Applied

During my internship period, I applied these skills at data path.

 Time management
 Asking proper question with manner
 Communication skills
 Being humble with everyone
 Technological skills
4.6 New skills developed

Excel: Excel is the game-changer for doing retirement worksheets. During training,
they gave us proper excel training. Moreover, I have learned so many shortcuts and
how to use excel successfully in worksheets during live projects.

4.7 Application of academic knowledge

As my major was MIS, I got the chance to work at Data-path, and the whole task was
run on the computer. I used some retirement software applications, which was easy
for me. After that, I did live projects on retirement planning at the BPO department.
Therefore learned some retirement plan work processes and some pension software.
They used various retirement application software for plan processing and job
management. I operated for the client on a client-server from a Remote Desktop
computer. As my major was MIS, it helped me run software applications properly.
 Chapter V: CONCLUSION AND KEY FACTS

5.1 Recommendations for improving departmental operations

 Improve Internet Speed

The data path business model is outsourcing. They are wholly dependent on the
internet. All the tasks are connected to the internet. If any issue requires, such as
loading problems, bandwidth problems and so on, they will face difficulties during live
projects. They should be aware of this issue.

 Reputation:

They hire interns from recognized universities Bangladesh. The Human Resource
Department has a significant amount of responsibility in maintaining the company's
reputation for recruiting the finest individuals.

 Human Resource

I will suggest HR department to give more attention on human resource management

because data path is growing faster with huge number of candidates.

 Humbleness

During internship period, they trained on this matter .Humbleness is the most
significant factor to show every candidates.
5.2 Conclusion

Outsourcing business is getting popular nowadays. In Bangladesh, there are many

outsourcing businesses. Still, only a minority are as efficient as Data Path Ltd. Data-
path is an entirely USA based company that deals with USA retirement programs.
Consequently, it impacts the company's way of life and values. This report aims to
demonstrate different corporate practices, limits, and issues that I observed during the
internship period. What I've learnt and what I've accomplished at the BPO department.
The purpose of execution of a management information system is a challenging
process that needs management concerns. This report aims to isolate and classify the
execution of management information system problems and corporate implications.
Instead of stressing all parts of the study in the following piece, some chapter have
covered an overview. A management information system aims to assist in the
business operation global and nationwide. If the management information system is
inflexible, it will have a negative impact on international business operations. It delivers
all services remotely. The difficulties and scope of changes to make the Management
Information System process more flexible have been discussed in this report.
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Appendix – A: