23/2/2021 Quiz Pertemuan 2: Attempt review

MANAJEMEN OPERASI MB-43-13 [RFH] / Selasa (13:30 - 17:30)

Started on Tuesday, 23 February 2021, 6:36 PM

State Finished

Completed on Tuesday, 23 February 2021, 6:55 PM

Time taken 19 mins 18 secs

Marks 18.00/20.00

Grade 9.00 out of 10.00 (90%)

Question 1

Complete

Mark 1.00 out of 1.00

Check Sheets, Scatter Diagrams, Cause-and-effect diagrams are part of 7th QC tools who can you help you to...

Select one:

a. Identifying problem

b. Solve all problem

c. Generating idea

d. Organize Data

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Question 2

Complete

Mark 1.00 out of 1.00

Lean Six Sigma combines lean manufacturing (originally developed by......) and Lean Six Sigma (originally developed by......).

Select one:

a. Motorola & Samsung

b. Toyota & Motorola

c. Toyota & General Electric

d. General Electric & Samsung

Question 3

Complete

Mark 1.00 out of 1.00

Pareto Charts and Flow Charts are part of 7th QC tools who can you help you to...

Select one:

a. Identifying problem

b. Organize Data

c. Generating idea

d. Solve all problem

Question 4

Complete

Mark 1.00 out of 1.00

The process of comparing one’s business processes and performance metrics to industry bests and best practices from other
companies called...

Select one:

a. Benchmark

b. Quality

c. Kaizen

d. TQM

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Question 5

Complete

Mark 1.00 out of 1.00

A system of maintaining and improving the integrity of production and quality systems through the machines, equipment,
processes, and employees that add business value to an organization called....

Select one:

a. Total Productive Maintenance

b. Business Process Management (BPM)

c. Quality Control Circles (QCC)

d. The Seven Quality Control Tools

Question 6

Complete

Mark 1.00 out of 1.00

Quality Guru who created SPC is...

Select one:

a. Minami Kaoru

b. Kaoru Ishikawa

c. Ken Ishikawa

d. Kotaro Minami

Question 7

Complete

Mark 1.00 out of 1.00

The de nition of "process approach" in TQM Principles is...

Select one:

a. A permanent objective of the organization is that it should continuously improve performance by addressing the needs of
all interested parties.

b. Effective decisions are based on the logical or intuitive analysis of data and information.

c. A desired result is achieved more ef ciently when related resources and activities are managed as a process.

d. Understanding the current and future needs of the customer, meet Customer requirements and strive to exceed customer
expectations while satisfying them.

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Question 8

Complete

Mark 1.00 out of 1.00

Creates a good corporate culture, Better reviews from customers, Better performance from employees, these are ..... to TQM
implementation.

Select one:

a. Barriers

b. Weakness

c. Opportunity

d. Bene t

Question 9

Complete

Mark 1.00 out of 1.00

The de nition of "Continuous improvement" in TQM Principles is...

Select one:

a. Understanding the current and future needs of the customer, meet Customer requirements and strive to exceed customer
expectations while satisfying them.

b. Effective decisions are based on the logical or intuitive analysis of data and information.

c. A desired result is achieved more ef ciently when related resources and activities are managed as a process.

d. A permanent objective of the organization is that it should continuously improve performance by addressing the needs of
all interested parties.

Question 10

Complete

Mark 1.00 out of 1.00

The de nition of "Factual approach to decision making" in TQM Principles is...

Select one:

a. A desired result is achieved more ef ciently when related resources and activities are managed as a process.

b. A permanent objective of the organization is that it should continuously improve performance by addressing the needs of
all interested parties.

c. Understanding the current and future needs of the customer, meet Customer requirements and strive to exceed customer
expectations while satisfying them.

d. Effective decisions are based on the logical or intuitive analysis of data and information.

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Question 11

Complete

Mark 0.00 out of 1.00

A system of continuous improvement in quality, technology, processes, company culture, productivity, safety and leadership,
called..

Select one:

a. TQM

b. Benchmark

c. Kaizen

d. Quality

Question 12

Complete

Mark 1.00 out of 1.00

Which is the following statement is right...

Select one:

a. TQM is a management philosophy that seeks to integrate all organizational functions such as marketing, human resource
and planning

b. This approach is called “total” because it encompasses not everything the company does

c. TQM is a management philosophy that seeks to integrate all organizational functions

d. TQM is de ned as a management approach that tries to achieve and sustain short-term organizational

Question 13

Complete

Mark 0.00 out of 1.00

Here are part of Japanese 5-s Practise...

Select one:

a. Seiri

b. Sanitize

c. All True

d. Systemize

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Question 14

Complete

Mark 1.00 out of 1.00

SERQUAL dimensions of service quality...

Select one:

a. Reliability, assurance, emphathy, responsiveness

b. Perceived quality, aesthetics, reliability, conformance

c. Aesthetics, serviceability, reability, conformance

d. Performance, feature, reliability, emphaty

Question 15

Complete

Mark 1.00 out of 1.00

Quality Guru who created quality trilogy is...

Select one:

a. Duran

b. Juran

c. Juror

d. Puran

Question 16

Complete

Mark 1.00 out of 1.00

Activities in DMADV are

Select one:

a. De ne, Monitor, Analyse, Design, Validity

b. De ne, Monitor, Analyse, Data, Verify

c. Describe, Measure, Analyse, Data, Validity

d. De ne, Measure, Analyse, Design, Verify

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Question 17

Complete

Mark 1.00 out of 1.00

Six Sigma eliminate eight kinds of waste, except? (i)Time, Inventory, Motion, Waiting time, (ii)Over production, Over processing,
Defects, Skills.

Select one:

a. Both i and ii

b. Only i

c. All false

d. Only ii

Question 18

Complete

Mark 1.00 out of 1.00

Which one is NOT true...

Select one:

a. The term Six Sigma is derived from the eld of statistics.

b. A Six Sigma quality level is said to equate to 3.4 defects per million opportunities

c. Sigma quality level is sometimes used to describe the input of a process.

d. Sigma (s ) is a letter in the Greek alphabet used to denote the standard deviation of a process.

Question 19

Complete

Mark 1.00 out of 1.00

These are TQM Principles, except...

Select one:

a. Involvement of people

b. Employee empowerment

c. Customer-focused organization

d. Leadership

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Question 20

Complete

Mark 1.00 out of 1.00

A formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It
help company to control whether the activities in the company can meet stakeholders need and want. The international
organization who specialized provide the standar is The International Organization for Standardization (ISO) called...

Select one:

a. Business Process Management (BPM)

b. Quality Control Circles (QCC)

c. The Seven Quality Control Tools

d. Quality Mangement System

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