WC4260 Firmware Release Installation Instructions

WC4260 Firmware Release Installation Instructions
> Firmware Upgrade

The Firmware Upgrade feature provides the customer with the means to upgrade the
machine firmware without requiring the attendance of a Customer Service
Representative. There are two methods of upgrading the machine firmware.
1. Load USB thumb drive with firmware, then upgrade via machine USB port.
2. Upgrade via the network and web browser interface using CentreWare Internet
Services (CWIS).
See detailed firmware installation instructions that follow for both methods.
NOTE: SOME INFORMATION WILL BE LOST IF UPGRADING FROM v30.100.15.000

• All documents in Mailboxes and the actual Mailboxes will be deleted.
• All Alert Notification settings will be unchecked and information will be deleted.
It is important to first save this information (if setup) prior to the upgrade. An
attached procedure is provided to print documents from Mailboxes, capture
Mailbox and Alert Notification information prior to the firmware upgrade, and
to re-enter Mailboxes and Alert Notification information after the firmware
upgrade.
The upgrade will take approximately twenty-five minutes.
> Information Checklist

Before you start the upgrade procedure ensure you have the following items:
1. Obtain the firmware upgrade file. You can obtain the latest formally released
file for your machine from the www.xerox.com web site under the 4260 support
page, section Firmware & Machine Upgrades:
http://www.support.xerox.com/go/results.asp?Xtype=download&prodID=WC426
0&Xlang=en_US&Xcntry=USA
2. Download the upgrade file to a local or network drive. You will be able to delete
the file after completing the upgrade procedure. Note: The firmware file ends
with the extension “.hd”. If the firmware file was bundled within the
downloaded “.zip” file, it must be extracted from the “.zip” file.
3. Chose the desired upgrade method and follow the instructions listed in that
section for the desired upgrade method.
See detailed firmware installation instructions that follow for both methods and to save
and restore the information that will be lost during the upgrade.
Mailboxes & Alert Notification settings
SAVE / RESTORE Procedure

4260 - Software Upgrade ---- Supplemental procedure.
Software Upgrade from 30.100.15.000 to Latest Release
Important:
During the software upgrade all documents in Mailboxes and the actual Mailboxes will be
deleted, and all Alert Notification settings will be unchecked and information will be deleted.
Follow this procedure to print documents from Mailboxes, capture Mailbox and Alert Notification
information prior to the software upgrade, and to re-enter Mailboxes and Alert Notification
information after the software upgrade.
1. Print System Configuration and Fax Phone Book
2. Print files from Mailboxes
3. Record Alert Notification settings
4. Setup Mailbox
5. Setup Alert Notification
Before Upgrade
Step 1.Print a report of the System Configuration and Fax Phone Book:
Note: The Fax Phone Book report will list all mailboxes; use this list to manually input the mailboxes
after the software upgrade.
a) Press Machine Status button.
b) Select Information Pages on the User Interface
c) Select System Configuration and Print
d) Scroll down and Select Fax Phone Book and Print
e) Save the print out of the System Configuration to be use later in Step 3 for machine IP
address, and Fax Phone book to be use later in Step 4 of the ‘‘Setup Mailbox’’ procedure.
Fax Phone Book with Mailbox list

Step 2. Print files from Mailboxes:
Print all files from Mailboxes prior to the software upgrade because any files stored in these
mailboxes will be deleted during the upgrade procedure.
a) Press Services Home button
b) Select Fax
c) Select Fax Options tab

d) Select Mailboxes
e) Select Print Mailbox Documents
f) Select Mailbox Number, and enter the mailbox numbers from the printed list in Step 1
Note: It is not necessary to perform the next step if no passcode was created for that mailbox
g) Select Mailbox Passcode, and enter any passcode previously created for that mailbox.
h) Select Print All Documents or press the Start button to print documents stored in the
selected mailbox
Note: repeat steps (f) through (h) to print all documents from additional mailboxes on the printed
list.
i) Select Close after printing all mailbox documents
Step 3. Alert Notification:
Record or capture all Alert Notification settings and email addresses prior to software upgrade.
Accessing the machine using CenterWare Internet Service (CWIS):

Access the WORKCENTER 4260 via CenterWare Internet Service (CWIS) by inputting the machine IP
address in your web browser, e.g. http://123.456.78.90.
Note: The machine IP address can be found on the System Configuration page (printed in Step 1),
under Network Setup, TCP/IP Setting
a) Access the WORKCENTER 4260 via CenterWare Internet Service (CWIS)

b) Select Properties tab
c) Select General Setup
d) Select Alert Notification
e) Record all Alert Notification Preferences settings and email addresses of Alert Recipient.
Note: The email address will have to be inputted in Step 5 exactly as it appears after the software
upgrade. There is no space between Email addresses, eg.
[email protected];[email protected].
After Software Upgrade:
Step 4. Mailbox setup: The Fax Phone Book print out form Step 1 will be needed to setup the
mailboxes.
a) Press the Log In/Out button on the machine to enter the Tools Pathway.
b) Enter the Administrator’s Password. The default is 1111.
c) Select Enter.
d) Press Machine Status button.
e) Select Tools tab
f) Select User Interface.
g) Scroll down and Select Fax Service Settings
h) Select Mailbox Setup
i) Select a mailbox from the Mailbox List, starting with 001

j) Select Edit Mailbox
k) Select Mailbox Name
l) Use the User Interface keyboard to enter the mailbox names from the list on Fax Phone
Book previously printed in Step 1.
m) Select Save
n) Select Next Mailbox, and repeat step (i) through (m) to enter additional mailboxes.
o) Select Save
p) Select Close, to complete mailbox entry procedure
q) Press Log In/Out Button

r) Select Confirm, to exit Tools mode
Step 5. Setup Alert Notification:
Note: 1) Several new options are added to Alert Notification after the software upgrade. Make
appropriate selections with the added options.
2) There is no space between Email addresses, eg. [email protected];[email protected].
a) Access the WORKCENTER 4260 via CenterWare Internet Service (CWIS)

b) Select Properties tab
c) Select General Setup
d) Select Alert Notification
e) Select all appropriate Alert Notification Preferences recorded earlier from Step 3.
f) Enter email addresses of Alert Recipient recorded earlier from Step 3.
g) Scroll to the bottom of the web page and select Apply after all entries are made
h) In the new pop-up window enter user name ‘‘admin’’ (default)
i) Enter password ‘‘1111’’ (default)
j) Select OK
k) Select OK on Request Acknowledged window

This completes the Mailbox and Alert Notification setup after the software upgrade.
WC4260 Firmware Upgrade
CentreWare Internet Services (CWIS) Procedure

WC4260 Firmware Upgrade instructions using CentreWare Internet
Services (CWIS)
This method utilizes a network connection from a computer to the machine to perform
the Firmware Upgrade. This is the preferred method of upgrading the firmware
because it is the easiest to perform. An IP network address of the machine is required
along with the System Administrator password.
>Firmware Upgrade
The Firmware Upgrade feature provides the customer with the means to upgrade the
machine firmware without requiring the attendance of a Customer Service
Representative. The machine firmware can easily be upgraded via the network using
CentreWare Internet Services. All configured network settings and installed options will
be retained by the machine after the upgrade procedure.
It should be noted that the upgrade procedure will delete any current jobs in the
machine print queue and prevent further jobs from printing until the upgrade has
completed. If you wish to preserve these jobs, allow them to complete before
upgrading your firmware. The WC4260 machine will be unavailable during the upgrade
process. Any jobs sent to the machine during the upgrade will be lost.
>Information Checklist
Before you start the upgrade procedure ensure you have the following items:
1. Obtain the firmware upgrade file. You can obtain the latest formally released
file for your machine from the www.xerox.com web site under the 4260 support
page, section Firmware & Machine Upgrades:
http://www.support.xerox.com/go/results.asp?Xtype=download&prodID=WC426
0&Xlang=en_US&Xcntry=USA
2. Download the upgrade file to a local or network drive. You will be able to delete
the file after completing the upgrade procedure.
3. Insure your device is configured and communicating over the network. TCP/IP
and HTTP protocols must be enabled and correctly configured on the device.
Obtain the TCP/IP address of the machine you want to upgrade the firmware by
printing a configuration report.
a. Press the [Machine Status] button, located on the left side of the
Control Panel. A new screen will be displayed with tabs. By default, the
contents for the Machine Information tab will be displayed.
b. Select [Print Reports]. The Print Reports screen will be displayed.
c. Select [System Configuration], and then select [Print Reports]. The
Machine Configuration Report will print.
d. Select [Close] to return to the main default screen.
e. The TCP/IP address of the machine is shown on the Machine
Configuration Report under the section Network Setup > TCP/IP
Settings > IP Address.
1
4. Identify a PC on your network with Internet access which you will use to access
CentreWare Internet Services. Insure the upgrade file is accessible from this PC.
5. You will need the WC4260 System Administrator login name & password to
upgrade the machine’s firmware. Insure you have this information prior to
performing the upgrade.
>Perform the Firmware Upgrade at Your Workstation

1. Open an Internet web browser and type in the WC4260 Internet Protocol (IP)
address (i.e. “http://12.34.56.789”) for the machine you wish to upgrade. This
will open the CentreWare Internet Services page for that WC4260 machine.
2. Select the [Properties] tab.
3. Select [Maintenance] under the Properties selections.
4. Select [Firmware Upgrade] under the Maintenance selection.
5. You will be prompted to enter the System Administrator’s login (name &
password). Enter the appropriate User Name and Password. The WC4260
System Administrator login default’s are; User name: admin, Password: 1111
6. Select the [Browse] button in the Firmware Upgrade box and locate the
WC4260 firmware file on your PC to upgrade the machine.
7. Select the [Install Software] button to begin the upgrade process. Confirm the
upgrade.
8. A popup window will appear. Once the firmware file has been downloaded to
the machine, you will get an “End of Download” message in this popup window.
Select [OK] to close the window. This message indicates the firmware file itself
has been transferred to the WC4260. The actual upgrade process will then begin
at the machine and will temporarily disable the printing functionality. This will
take approximately 25 minutes.
9. Once the firmware installation has begun, the web browser will become inactive
and you will not be able to access the machine via this method until the
upgrade has completed. The installation progress can be monitored from the
Local UI on the machine. Do not power off the machine while the machine is
upgrading the firmware. Once the upgrade is complete, the machine will
reboot and print a system configuration page confirming the new firmware
level.
You have now completed all steps in performing a firmware upgrade.
2
WC4260 Firmware Upgrade
Local USB Port Procedure

WC4260 Firmware Upgrade via USB port
1. Obtain the Firmware file. From a web browser enter: www.support.xerox.com

enter the product name 4260, then select the Drivers & Downloads section.
Select the appropriate firmware version and down load the file to your
workstation.
2. Place Firmware file on a USB Thumb Drive. Insure you have the actual firmware
file extracted from the “.zip” folder. This file will always end with the extension
“.hd”
3. Follow the step by step instructions for installing firmware file on the next pages.
*It should be noted that the upgrade procedure will delete any current jobs in the
machine print queue and prevent further jobs from printing until the upgrade
has completed. If you wish to preserve these jobs, allow them to complete before
upgrading your firmware. The WC4260 machine will be unavailable during the
upgrade process. Any jobs sent to the machine during the upgrade will be lost.
Page 1
Firmware Upgrading
Insert USB
Thumbdrive
into Front
USB Port
Page 2
Firmware Upgrading
This is the first

screen displayed
on the UI.
Page 3
Firmware Upgrading
Select Print to USB
Page 4
Firmware Upgrading
All files on the

Thumbdrive are
displayed. Select
the .hd file
only, ignoring all
other files.
Page 5
Firmware Upgrading
Highlight the FW
File, select Add.
Page 6
Firmware Upgrading
Select Done.
Page 7
Firmware Upgrading
Next screen.
Page 8
Firmware Upgrading
Highlight the .hd

file, then press the
green Start Button
on the Control
Panel
Page 9
Firmware Upgrading
This screen will flash

for a few moments
Page 10
Firmware Upgrading
The UI will then

go into the
“gas gauge” screen
showing the progress
of the firmware
writing. It is now
safe to remove
the Thumbdrive.
It will take
approx. 25
minutes to
finish writing.
Page 11
Firmware Upgrading
At the completion of the writing portion, the machine will reboot.
Page 12

WC4260 Firmware Release Installation Instructions

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WC4260 Firmware Release Installation Instructions

> Firmware Upgrade

NOTE: SOME INFORMATION WILL BE LOST IF UPGRADING FROM v30.100.15.000

The upgrade will take approximately twenty-five minutes.

> Information Checklist

SAVE / RESTORE Procedure

Fax Phone Book with Mailbox list

c) Select Fax Options tab

Accessing the machine using CenterWare Internet Service (CWIS):

a) Access the WORKCENTER 4260 via CenterWare Internet Service (CWIS)

i) Select a mailbox from the Mailbox List, starting with 001

q) Press Log In/Out Button

a) Access the WORKCENTER 4260 via CenterWare Internet Service (CWIS)

k) Select OK on Request Acknowledged window

CentreWare Internet Services (CWIS) Procedure

>Perform the Firmware Upgrade at Your Workstation

You have now completed all steps in performing a firmware upgrade.

Local USB Port Procedure

1. Obtain the Firmware file. From a web browser enter: www.support.xerox.com

This is the first

Select Print to USB

All files on the

Highlight the .hd

This screen will flash

The UI will then

At the completion of the writing portion, the machine will reboot.

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