Xerox® WorkCentre® 3655/3655i Series

Software Installation Instructions

Upgrading Software for Xerox® ConnectKey® Technology

A new firmware update containing the latest improvements is available for your
ConnectKey-enabled multifunctional printer. The upgrade process can be performed
on Xerox® devices built on ConnectKey Technology currently running software
versions starting with 071, 072 or 073.
Identify the Device Software Version
1. At the computer, open an Internet browser window.
2. Enter the IP Address of the device in the Address field in the format
http://xx.xxx.xxx.xx and then press Enter on the keyboard. The
CentreWare Internet Services home page is displayed.
3. Select the Status tab, and then select Configuration Report.
4. Scroll to the Common User Data section and record the System
Software Version shown.

Print a Configuration Report

It is important to print and keep a Configuration Report for reference until after the software update has been completed.
1. At the device, press the Machine Status button.
2. Touch the Information Pages button.
3. Touch Configuration Report and then touch Print.

Upgrade Procedures

Upgrade Tool To upgrade your device we recommend you use the Xerox® ConnectKey® Technology Software Upgrade Utility. This
(Recommended) utility enables you to upgrade your device automatically by running through our quick and easy-to-use tool interface.
To use the recommended automatic upgrade process, follow the instructions provided on page 2.
Manual Upgrade If you experience problems with the automatic upgrade procedure, a manual upgrade process can be used. The
instructions vary depending on your current software level, identify the correct procedure to follow for your device
using the table below:
Software Version Procedure
071.xxx.xxx.xxxxx Complete Part 1 and Part 2 instructions (see page 4)
072.xxx.xxx.xxxxx Complete Part 2 instructions (see page 5)
073.xxx.xxx.xxxxx Complete Part 3 instructions (see page 7)

Note: The software version you are installing must always be higher than the software version currently installed on your device for a
successful upgrade to occur.

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Xerox® ConnectKey® Technology Software
Upgrade Utility
Automatic Upgrade to a later version of Software for Xerox® ConnectKey® Technology

This utility automatically updates devices running software versions 071.xxx.xxx.xxxxx, 072.xxx.xxx.xxxxx or 073.xxx.xxx.xxxxx to a later
version of software for Xerox® ConnectKey® Technology, including all required patches.
The utility automatically validates that it is connected to the correct type of device and that the user has valid administrative credentials
before the upgrade process begins. The total upgrade process can take from 1 to 2.5 hours depending on the current software version of
the device. It is a multi-step process and the device will be inoperable during this time. Ensure the device is free from faults and paper
jams before starting the upgrade process.
Requirements
• Check the software version installed on your device (see instructions on page 1). If the software version number does not start with
071, 072, or 073, verify the type of device you have and check for the correct upgrade instructions on www.xerox.com/support.
• A computer with Java 6 or later installed and with network access to the WorkCentre® device.
• This utility must be downloaded and saved on your computer hard drive and opened from there. Do not run the utility from a USB
drive or remote server.
• The WorkCentre® must have the HTTP option enabled. Refer to the System Administrator Guide for instructions.

Procedure
1. At the device, print a copy of the Configuration Report (see page 1 for instructions) and make sure A4 or Letter paper is loaded in at
least one tray.
2. Download the ConnectKeySoftwareUpgradeTool.zip file. Unzip
the file to your hard drive.
3. Download the WorkCentre3655 Software Upgrade DLMs file
and store in a folder. Unzip the file.
There is another zip file inside of the first zip file. Do NOT unzip
this file. This zip file will be used at step 9.
4. Open the folder with the CKUpgrade##.jar and double-click the
Jar file (PC/Mac) or type java –jar <jar file name> (Linux).
5. The initial entry screen is displayed. Click Add Devices.

6. Enter the IP address or hostname of the device.

7. Enter the Username and Password of the device.
- If the device does not use the Admin password then select the
Open Access checkbox.

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 Use the Add Devices button to add additional devices of the
same family or of different product families. You must download
the software upgrade zip files for each product family and store
in the same folder from step 3.
8. Click Next.

9. In the “Choose Upgrade Folder” window, click the Select button

and browse to the folder where you stored the Software Upgrade
DLM zip file(s), which was unzipped in step 3, then select Open.
10. Click Verify. If any errors are posted, use the message to resolve
the error.

- On the Additional Install Options screen, you can choose not

in install the Additional Apps by clicking the button to
remove the checkmark.
- You can choose not to save the Admin password in the
update report.
- You can limit the number of machines to 5 send software to
simultaneously.
11. Click Continue to list the devices that will be upgraded.
12. Click Upgrade to begin the process of sending the upgrade files
to the machines that have been verified.
When the software upgrade is complete, the device automatically reboots and prints a Software Upgrade Report and a new
Configuration Report.
Congratulations! You have successfully upgraded your software for Xerox® ConnectKey® Technology.

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Part 1
Upgrade from Software Version 071.xxx.xxx.xxxxx to 072.xxx.xxx.xxxxx

1. At the device, print a copy of the Configuration Report (see page 1 for instructions) and make sure A4 or Letter paper is loaded in at
least one tray.
2. At the computer, install Pre-upgrade Patch 729999v3.dlm on your device:
a. Download the WorkCentre5845-5890 Software Upgrade DLMs file. Unzip the file to your desktop, a folder called
WorkCentre5845-5890-system-swXXXX is created.
b. Open an Internet browser window. Enter the IP Address of the device in the Address field in the format http://xx.xxx.xxx.xx
and then press Enter on the keyboard.
c. Select the Properties tab. A Login screen may be displayed. Enter the System Administrator’s User ID and Password and select
Login. The default User ID is admin, and the default password is 1111.
d. Select General Setup and then select Machine Software.
e. Select Upgrades. If Upgrades is disabled, select the Enabled box and select Apply. The pop-up message Properties have been
successfully modified is displayed, select OK.
f. Select Manual Upgrade.
g. Select Browse and locate the WorkCentre5845-5890-system-swXXXX folder, then select Open.
h. Select the 729999v3.dlm file then select Open.
i. Select the Install Software button. The pop-up message File has been submitted is displayed. Select OK.
If you get a printed sheet with the message This patch is not intended for this software version and was not installed,
ensure the device has software version 071.xxx.xxx.xxxxx installed.
The patch is successfully installed when the Network Controller version shows 729999v3 appended.
3. At the computer, install Software Version 072.xxx.xxx.xxxxx on your device:
a. Before installing the next file select Logout in the upper right area of the page, and then select the Logout button.
b. Select the Properties tab. A Login screen may be displayed. Enter the System Administrator’s User ID and Password and select
Login. The default User ID is admin, and the default password is 1111.
c. Select General Setup and then select Machine Software.
d. Select Upgrades. If Upgrades is disabled, select the Enabled box and select Apply. The pop-up message Properties have been
successfully modified is displayed, select OK.
e. Select Manual Upgrade.
f. Select Browse and locate the WorkCentre5845-5890-system-swXXXX folder, then select Open.
g. Select the WorkCentre_5845-5890-system-sw#072xxxxxxxxxxx#.DLM file, and then select Open.
h. Select the Install Software button. The pop-up message File has been submitted is displayed. Select OK.
Do not navigate from the Internet browser during the file transferring process.
Software Installation will begin several minutes after the software file has been submitted to the device. Once Installation has
begun all CentreWare Internet Services from the device will be lost, including the Web User Interface. The installation progress can
be monitored from the device user interface. The software install process may take up to 60 minutes.
When the software upgrade is complete, the device automatically reboots and prints a Software Upgrade Report and a new
Configuration Report.
Now proceed to Part 2 to upgrade the device to Software Version 073.xxx.xxx.xxxxx.

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Part 2
Upgrade from Software Version 072.xxx.xxx.xxxxx to 073.xxx.xxx.xxxxx

1. At the device, print a copy of the Configuration Report (see page 1 for instructions) and make sure A4 or Letter paper is loaded in at
least one tray.
2. At the computer, install Pre-upgrade Patch 788101vX.dlm on your device:
a. Download the WorkCentre_5845-5890 Software Upgrade DLMs.zip file. Unzip the file to your desktop, a folder called
WorkCentre5845-5890-system-swXXXX is created. (Skip this step if continuing from Part 1.)
b. Open an Internet browser window. Enter the IP Address of the device in the Address field in the format http://xx.xxx.xxx.xx
and then press Enter on the keyboard.
c. Select the Properties tab. A Login screen may be displayed. Enter the System Administrator’s User ID and Password and select
Login. The default User ID is admin, and the default password is 1111.
d. Select General Setup and then select Software Upgrade.
– If Security Installation Policy: Not Allowed (Device and Remote Methods) is shown, the Software Upgrades option is
disabled. Select the Allow Upgrade button. The pop-up message Properties have been successfully modified is
displayed, select OK.
– Select the Security Installation Policy: link and enable all the options. This ensures all the software upgrade functions are
accessible. Select Apply. The pop-up message Properties have been successfully modified is displayed, select OK.
– Select Software Upgrade from the menu to return to the Software Upgrade page.
e. Select Manual Upgrade.
f. Select Browse and locate the WorkCentre5845-5890-system-swXXXX folder, then select Open.
g. Select the 788101vX.dlm file then select Open.
h. Select the Install Software button. The pop-up message File has been submitted is displayed. Select OK.
If you get a printed sheet with the message This patch is not intended for this software version and was not installed,
ensure the device has software version 072.xxx.xxx.xxxxx installed.
The patch is successfully installed when the Network Controller version shows 788101vX appended.
3. At the computer, install Software Version 073.xxx.xxx.xxxxx on your device:
a. Before installing the next file select Logout in the upper right area of the page, and then select the Logout button.
b. Select the Properties tab. A Login screen may be displayed. Enter the System Administrator’s User ID and Password and select
Login. The default User ID is admin, and the default password is 1111. Select General Setup and then select Software
Upgrade.
c. Select General Setup and then select Software Upgrade.
– If Security Installation Policy: Not Allowed (Device and Remote Methods) is shown, the Software Upgrades option is
disabled. Select the Allow Upgrade button. The pop-up message Properties have been successfully modified is
displayed, select OK.
– Select the Security Installation Policy: link and enable all the options. This ensures all the software upgrade functions are
accessible. Select Apply. The pop-up message Properties have been successfully modified is displayed, select OK.
– Select Software Upgrade from the menu to return to the Software Upgrade page.
d. Select Manual Upgrade.
e. Select Browse and locate the WorkCentre5845-5890-system-swXXXX folder, then select Open.
f. Select the WorkCentre_5845-5890-system-sw#073xxxxxxxxxxx#.DLM file, and then select Open.
g. Select the Install Software button. The pop-up message File has been submitted is displayed. Select OK.
Do not navigate from the Internet browser during the file transferring process.
Software Installation will begin several minutes after the software file has been submitted to the device Once Installation has begun
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 all CentreWare Internet Services from the device will be lost, including the Web User Interface. The installation progress can be
monitored from the device user interface. The software install process may take up to 60 minutes.
When the software upgrade is complete, the device automatically reboots and prints a Software Upgrade Report and a new
Configuration Report.
Congratulations! You have successfully upgraded your software for Xerox® ConnectKey® Technology.

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Part 3
Upgrade from 073.xxx.xxx.xxxxx to a later version of Software for Xerox® ConnectKey® Technology

1. At the device, print a copy of the Configuration Report (see page 1 for instructions) and make sure A4 or Letter paper is loaded in at
least one tray.
2. At the computer, perform the Software Installation for your device:
a. Download the WorkCentre_5945-55_Software_Upgrade_DLMs.zip file. Unzip the file to your desktop, a folder called
WorkCentre5845-5890-system-swXXXX is created.
b. Check the software version is later than the software version currently installed on your device:
– Open the WorkCentre5845-5890-system-swXXXX folder.
– Compare the last 6 digits of the software DLM file with the software version shown on the Configuration Report printed on
your device.
The software DLM file number must be higher than the software version installed on your device for a successful upgrade
to occur.
c. Open an Internet browser window. Enter the IP Address of the device in the Address field in the format http://xx.xxx.xxx.xx
and then press Enter on the keyboard.
d. Select the Properties tab. A Login screen may be displayed. Enter the System Administrator’s User ID and Password and select
Login. The default User ID is admin, and the default password is 1111.
e. Select General Setup and then select Software Upgrade.
– If Security Installation Policy: Not Allowed (Device and Remote Methods) is shown, the Software Upgrades option is
disabled. Select the Allow Upgrade button. The pop-up message Properties have been successfully modified is
displayed, select OK.
– Select the Security Installation Policy: link and enable all the options. This ensures all the software upgrade functions are
accessible. Select Apply. The pop-up message Properties have been successfully modified is displayed, select OK.
– Select Software Upgrade from the menu to return to the Software Upgrade page.
f. Select Manual Upgrade.
g. Select Browse and locate the WorkCentre5845-5890-system-swXXXX folder, then select Open.
h. Select the WorkCentre_5845-5890-systemsw#073xxxxxxxxxxx#.DLM file, and then select Open.
i. Select the Install Software button. The pop-up message File has been submitted is displayed. Select OK.
Do not navigate from the Internet browser during the file transferring process.
Software Installation will begin several minutes after the software file has been submitted to the device Once Installation has begun
all CentreWare Internet Services from the device will be lost, including the Web User Interface. The installation progress can be
monitored from the device user interface. The software install process may take up to 60 minutes.
When the software upgrade is complete, the device automatically reboots and prints a Software Upgrade Report and a new
Configuration Report.
Congratulations! You have successfully upgraded your software for Xerox® ConnectKey® Technology.

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