Marketing Plan v2
Marketing Plan v2
Marketing Plan v2
SUBMITTED TO:
DAN PROTACIO PACOY, MBA
Executive Summary………………………………………………………… 4
I. INTRODUCTION……………………………………………………….. 5
1.1 Background………………………………………………………… 5
1.2 Product Concept…………………………………………………… 5
1.3 Donuts Sample Product Menu……………………………………. 7
1.4 Sample Coffee and Beverage Menu………………………………. 8
II. SITUATION ANALYSIS………………………………………………. 9
2.1 Macro-environment………………………………………………… 9
2.1.1 Political, Legal, Governmental Factors…………………….. 9
2.1.2 Social, Cultural, and Natural Environment Factors………. 9
2.1.3 Economic Factors……………………………………………. 10
2.1.4 Technological Factors……………………………………….. 10
2.1.5 Competitive Forces………………………………………….. 11
2.2 Industry……………………………………………………………… 11
2.2.1 Porter’s Five Forces Analysis……………………………….. 11
2.3 Competitor’s Analysis……………………………………………… 14
2.3.1 Competitive Profile Matrix…………………………………. 14
2.4 Target Market Profile……………………………………………… 15
2.4.1 Consumer Behavior………………………………………….. 15
2.4.2 Segmentation, Targeting, Positioning………………………. 16
III. MARKETING STRATEGIES…………………………………………. 18
3.1 Marketing Objectives……………………………………………….. 18
3.2 Marketing Mix………………………………………………………. 19
3.2.1 Product Strategy……………………………………………… 19
3.2.2 Price Strategy…………………………………………………. 19
3.2.3 Place/Distribution Strategy…………………………………... 20
3.2.4 Promotion Strategy…………………………………………… 20
` 3.3 Marketing Research Plan…………………………………………… 21
3.4 Sales Management Plan……………………………………………... 21
IV. IMPLEMENTATION AND CONTROL………………………………. 26
4.1 Implementation……………………………………………………… 26
4.2 Control……………………………………………………………….. 27
V. REFERENCES
VI. APPENDIX
6.1
i
List of Tables
ii
List of Figures
iii
Executive Summary
People tend to buy sweets to satisfy their cravings and Filipinos love to eat
sweets. J.CO Donuts and Coffee focuses on groups of people that loves to eat and
have a sweet tooth which is why Asian countries are chosen as the base of the
marketing scope because they believe that most Asian like sweets.
product distribution to consumers. This way, it’s easier for people to purchase the
product even if they can’t go to shopping malls to buy one. Consumers will buy at
their own convenience after contacting nearby stores if the flavor of donut they want
to purchase is still available. J.CO is best known for their tasty donuts, coffee and
frozen yogurt that spans over four Asian countries. The company is owned and
managed by Johnny Andrean Group. Starting their first chain of stores over 8 yrs ago
in Indonesia, J.CO has grown to have 187 stores in Indonesia, 14 stores in Malaysia,
The report will contain the current marketing situation of J.CO Donuts and
Coffee here in the Philippines specifically in Davao City, the strength, weakness,
threat and opportunity (SWOT) analysis, the objectives and issues, the marketing
entry strategy. This planning includes the 4P’s, which are the product, promotion,
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I. INTRODUCTION
1.1. Background
Due to the increasing population on urban areas. J.CO On the Go mainly
focuses on the urban environment and aim towards the urban community as their
target market. Adults and children are targeted with their large variety of
products consisting of donuts, coffee and frozen yogurt to fulfill the consumers
appetite regardless of age. All of J.CO products in the country are sold at a
reasonable price. J.CO focuses on their soft and premium donuts that have
unique names as the main product with ab’out twenty-eight (28) different flavors.
Recently a wide variety of beverages was also introduced into the menu. Quality
is emphasized by the use of high quality raw materials imported from other
Asian people loves to eat food, especially when it is sweet and sugarcoated.
J.CO provides sweet donuts that would satisfy the consumers preferences. Aside
from that, the company also offers different kinds of beverages such as
cappuccino and lattes, and frozen yogurt. This food store will give you the
convenience of serving you with treat, you don’t have to queue for too long so
it’s less hassle and will give you the comfort of food.
beverage for their customer. Currently they focused on the three main products
to offer such as donuts, coffee and yogurt which has become one of J.CO’s core
choose from, which depends on the variety type and taste. They also serve hot
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and cold beverages for coffee and frappe. They also sell their donut in combo set
that comes with affordable price. J.CO Donut and Coffee are emphasizing the
importance of their high quality product and services for their consumers, making
sure that they will spend good time in their cafe. Most of their raw materials are
imported from other country, ensuring the high quality of the products they offer.
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1.3. J.CO Donuts Sample Product Menu
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1.4. J.CO’s Sample Coffee and Beverage Menu
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II. SITUATION ANALYSIS
2.1 Macro-Environment
A legal factor that we may have to consider is the food safety itself, the
quality and time expiration of the food. Since J.CO offers foods (donuts)
which has 10-17 hours life span, there is a possibility that it will be
and coffee brand in the industry, putting the customers as the utmost
could affect culture factor is that they focus on groups of people that
loves to eat and have a sweet tooth which is why Asian countries are
chosen as the base of the marketing scope because they believe that
most Asians love to eat. The natural environmental factor is that J.CO’s
on-the-go food cart will emit gas from the vehicle itself and may cause
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2.1.3 Economic Factors
the raw ingredients of the product. As a result, the menu’s prices will
go up and most of the time people will avoid eating food from
possibility that they will hang out with their family and friends and
income, then there is a huge possibility that they will buy sweet
Most people are now keeping their eyes on their smart phones and
gadgets. In order to utilize it, J.CO Donut and Coffee provided their
own official website for the consumers. Through that page, consumers
can share their ideas about J.CO on giving new product or suggestion on
the industry. Also, J.CO uses machine both when mixing the
ingredients, cooking and making donut toppings and all machines are
used entirely imported from the USA. In addition to that, consumers that
from J.CO could contact nearby food stalls/carts for accessibility and
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2.1.5 Competitive Forces
industry, such as Dunkin Donut, Mister Donut and Krispy Kreme. The
following big three are considered as the major competitors of J.CO Donut
and Coffee here in the Philippines. The existing competitors also offers the
same strategies because they are all in the same market industry. They
provided almost the same product such as donuts and beverages to their
consumers and there is a tight competition against them. However, there are
two competitors to consider, Dunkin’ Donut and Mister Donut which offers
2.2 Industry
The company already built a strong brand image in South East Asia as
they produced high quality donut and coffee. This reason alone can create
in proximity to J.CO Donut and Coffee, making it hard for new entrants to
enter. It is not easy for new entrants to build a strong brand name that could
match J.CO Donut and Coffee brand. According to them, they build a strong
brand name for almost ten (10) years in the Southeast Asia and competitors
took almost fifteen (15) yrs. Although it is sill possible foe new entrants to
thrive in the market, however they may experience some problems such as
Donut and Coffee opened their store in Pavilion, their competitor Dunkin’
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Donut closed their store after three (3) months. This element of Porter’s
Threat of Substitutes
This element of Porter’s Five has the highest threat potential for J.CO Donut
and Coffee. The threat of substitute for products and services is high since there
are lots of coffee and snacks cafe concept restaurant in Davao City that serves
donut which can substitute J.Co. They also have similar product offering. This
includes nationwide chains such as Dunkin’ Donut, Krispy Kreme and also
Mister Donut. There are lots of substantial products exist whether they are
to that, there is still a possibility that people will go to shopping malls to avail
sweet products and will not be able to utilize the on-the-go cart themselves.
Supplier Power
In the company’s case, they have a large population of suppliers for their
moderate considering that they have already created a good relationship with
their suppliers thus making it fairly stable. On the other hand, the company has a
good supply chain of quality ingredients at fair prices while suppliers are grateful
with supplying to a large consuming company such as J.CO Donut and Coffee.
According to them, the trust that they are giving to their supplier, is also the trust
that their suppliers is giving to them. However, we cannot change the fact that
there are other suppliers that could substitute the current suppliers.
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Buyer Power
challenges for J.CO Donut and Coffee since there are many other competitors
that could be an option and it usually has a significant choice in donut and coffee
shops in Davao City. Due to this reason, the company has successful innovations
such as Oreo Frappe. However, there are few donut company around Davao City
who has food carts. Most of them have outlets located at different places, for
example, Dunkin Donut has an outlet and Mister Donut has a food stall which
are both located at downtown areas. Most food carts don’t sell donuts and
frappes, instead they sell street foods and they are not on the same industry as
J.Co where. Therefore, this element of Porter’s Five is set at moderate to high
force because the considered competitors does not offer the food cart service.
Although, some consumers may prefer buying in outlets than food carts.
Competitive Rivalry
For J.CO On the Go food cart, this element is set at low to moderate force.
In Davao City, there are lots of snack concept cafe that offers the same product
as J.CO. However, there are only few competitors who offers convenient product
distribution and most of them are only located inside shopping malls. Although,
we cannot deny the fact that the company faces tough competition because the
donut and coffee industry is already saturated. J.CO claimed that their brand
identity within the industry has a huge factor for the rivalry.
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2.3 Competitor’s Analysis
The two major competitors of J.CO Donut and Coffee are Dunkin’ Donuts and Krispy Kreme in the snack and coffee industry. In other
parts of Southeast Asia, J.CO has higher market share. However, the competitor of J.CO On the Go here in Davao City is Dunkin’ Donut,
Mister Donut and Krispy Kreme, which also offers the same product as J.Co. Although, they don’t offer food carts which has an advantage
for easy consumer product distribution, because they can be place at different designated public areas. In contrast to that idea, ssome
consumers prefer to enjoy their food inside donut shops and donut outlets near downtown areas.
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2.4 Target Market Profile
company’s target market are mainly consumers who are part of the
middle class and upper class. Those consumers who can afford the
individuals, students and other middle class consumers who have lesser
time to prepare foods or have not yet eaten. They could pass by on one
By doing this, J.CO Donut and Coffee can make their business
more suitable with customer’s needs. People in the Southeast Asia had
always been in love with sweets and coffee, and it is observed that some
stores who offer the same thing has focus on limited type of food and
drink to serve. Since people are seeking healthy and high quality food,
J.CO had come up with a solution to that limited menu and to cope up
ingredients that are imported, will make the customer feel pleasure to
eat at the same time enjoy. Although J.CO’s products are pricey but still
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2.4.2 Segmentation, Targeting, Positioning
Segmentation
J.Co Donut and Coffee mainly targets two types of consumers who
are part of the social class pyramid (1) middle class and (2) upper class,
people who has medium and high rate income consumers who can
students may visit J.Co’s food cart to grab something to eat and drink.
Photo from: Salary Explorer 2018. For illustration and educational purposes only
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Targeting
Davao City is a first class highly urbanized city in the island of Mindanao,
Philippines. The city has a total land area of 2,443.61 km. Making it the largest
city in the Philippines in terms of land area. It is the third-most populous city in
the Philippines after Quezon City and Manila. as of the 2015 census the city had
a population of 1,632,991. Most people living in the city has higher income rate
because there are many business men and women living in the city of Davao. In
addition, people during Sundays or day offs most likely to spent their leisure
time on parks and shopping malls indicates higher possibility of availing the food
Positioning
For J.CO, a good strategic location plan is everything, the reason why they
always choose urban areas as their top priority for their outlets inside mega malls,
this is because it can also affect the result and profits of the company. Serving in
growing cities in the region. A good spot for J.Co On the Go cart is a place
where it is most visited by people such as Osmena Park, Rizal Park, downtown
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III. MARKETING STRATEGIES
J.CO Donut and Coffee are international premium brand that offers unique
flavors of donuts and beverages to their customer like they’ve never tasted before.
Through the utilization of J.CO On the Go food cart, consumers will be given
convenience from buying to their outlets. Here are some marketing objectives of
the company:
their convenience.
priority.
in 2 years.
• To widen their franchise reach by opening more outlets and “On the Go”
The J.CO On-the-Go cart provides high quality products that will satisfy
consumer’s preferences, including great service and great experience with J.CO.
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3.2 Marketing Mix
Set a relatively low initial - Use penetration pricing, a - Conduct a market price
entry price pricing technique in which inventory. Focus on minimizing
setting up a low initial price unit cost right from the start as the
entry is usually lower than the productivity and efficiency are
intended established price to important.
attract new customers. Including
the delivery fee of the service.
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3.2.3 Place Strategy
Prioritizing store and food - Selling or distributing product - Focus on choosing a ground floor
cart locations which are directly to their consumers locations and near an entrance
frequently visited by public while maintaining its freshness. location in shopping malls, public
parks, or other easily spotted areas.
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3.3 Marketing Research Plan
insights:
coffee
c. Service improvements
d. Value perception
i. Open-ended/Close-ended questions
3. Data analysis
a. Mean data
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3.4 Sales Management Plan
The Sales Management Plan of J.CO Donut and Coffee is consist of three main
parts once conducted: Sales Budget, Sales Profit, and Sales Strategy. This consists of
1. Budget Plan
i. Daily Profit
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3. Sales Strategy
i. Advertising
existing consumers
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IV. IMPLEMENTATION AND CONTROL
4.1 Implementation
The following task and objectives will be needed in order to help accomplish
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Quarter 4 • Research and Development - Strengthen both sales and
• Corporate Social product the company offers.
(October, November,
Responsibility - The company will give back to
December)
• Digital Advertisements the people as a sign of
thanksgiving such as Orphanage
Donation
- Utilization of print ads, social
media, television, J.CO’s Official
website, Instagram, Facebook,
etc.
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4.2 Profitability Control
The way J.CO Donuts and Coffee achieve their target sale for every month
company. After that, the external control is based on promotion, customer and
shop location.
a. Staffing
• Staffs will be divided into three (3) departments; Store manager and
assistant manager, next is bakers and last is the front line (e.g.
March. The company served a good technique and skill for their
work.
b. Workmanship
achieve the target amount of donut every day and the front liner
needs to push the sales of donut and coffee by dealing better with
consumers. Every single day, the manager needs to update the sales
report, then analyze and compare the amount of donut, the cup of
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c. Staff Training
increase sales. J.CO has their own strategy too control their
profit. First strategy is with Staffing and then push the sales of
a. Promotion
satisfied with their service by making sure that they will surely
come back for the products and be one of the loyal consumers.
Usually, loyal consumers will pick the best taste and experience
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V. REFERENCES
Armstrong, G., & Kotler, P. (2000). Marketing. Upper Saddle River River, NJ:
Prentice Hall
Kotler, P. (1999). Marketing Management. Upper Saddle River, N.J; Prentice Hall
Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing.
Hair, J. , C., & Grunert, k. g. (1999). Consumer Behavior and Marketing Strategy (pp.
https://www.bartleby.com/essay/Marketing-Strategy-Jco-PKV47ZS573G4Z
https://www.sribd.com/doc/230067635-J-CO-Donuts-Coffee-Business-Plan
http://www.salaryexplorer.com/salary-survey.php?loc=171&loctype=1
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VI. APPENDIX
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