4/10/2021 MBA Exe(Sem-II), Management Information Systems (Quiz-2) Ms.

Sadhana Ghalsasi

MBA Exe(Sem-II), Management

Information Systems (Quiz-2) Ms.
Sadhana Ghalsasi

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Points: 10/15

1. PRN

20020148052

2. Which of the following statement is FALSE for enterprise information system?

(1/1 Point)

• Collects data from many divisions of firm for use in nearly all of firm’s internal
business activities

• Suite of integrated software modules and a common central database

• Information entered in one process is immediately available for other processes

• ERP is a costly database which is not affordable to the small and medium

organizations

3. Select the correct statement from the options below.

(1/1 Point)

• ERP software has modules such as CRM, SCM and PLM

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4/10/2021 MBA Exe(Sem-II), Management Information Systems (Quiz-2) Ms. Sadhana Ghalsasi

• We cannot select required functions, all the modules are automatically configured

• The ERP software is built around a few business processes

• During implementation of ERP software, we map business processes to software


processes

4. Which of the following is NOT a business value of ERP?

(1/1 Point)

• Decreases operational efficiency 

• Provide firm-wide information to support decision making

• Include analytical tools to evaluate overall organizational performance

• Enable rapid responses to customer requests for information or products

5. With respect to a firm, which of the following Supply chain is a correct type?
(1/1 Point)

• Internal Supply chain 

• External supply chain

• Upward Supply chain

• Downward Supply chain


6. Which of the following statement is true about supply chain management?
(0/1 Point)

• SCM increases the time, the goods are with the firm

• SCM decreases the lack of flexibility in supply chain

• We need to manage the supply chain, as it cuts the inefficiencies 

• SCM increases the bullwhip effect

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4/10/2021 MBA Exe(Sem-II), Management Information Systems (Quiz-2) Ms. Sadhana Ghalsasi


7. Which of the following statement is TRUE?
(0/1 Point)

• CRM systems match supply to demand, reduce inventory levels

• CRM systems provide multiple enterprise views of the customer

• CRM Systems capture and consolidate customer data 

• CRM systems improve delivery service

8. Select the FALSE statement.

(1/1 Point)

• CRM systems lack analytic capability 

• PRM and ERM are modules of CRM systems

• CRM software includes customer service, marketing and SFA

• CRM systems range from niche tools to large enterprise software

9. Out of the following statements select the statement which is NOT Correct.
(1/1 Point)

• CRM systems are bulky, on premise software applications 

Message for respondents who select this answer

• Oracle Seibel, ZOHO and Salesforce are companies who make CRM systems

• CRMs today have integration facilities with other software platforms

• CRM software today helps from lead generation to customer payment terms advice


10. Which of the following is TRUE?
(0/1 Point)

• All of the given option

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4/10/2021 MBA Exe(Sem-II), Management Information Systems (Quiz-2) Ms. Sadhana Ghalsasi

• ERP software are lightweight, easy to install software

• ERP software can be on premise, on cloud and open source too 

• ERP software work fast, if the database is distributed


11. Select the correct alternative

1. Social CRM incorporates social networking

2. Analytic CRM consists of customer facing applications
(0/1 Point)

• 1 is true and 2 is false

• Both 1 and 2 are false 

• 1 is false ad 2 is true

• Both 1 and 2 are true


12. Select the correct alternative

1. Mobile CRM is a set of lightweight applications accessed anywhere

2. Operational CRM is based on data warehouse
(0/1 Point)

• Both 1 and 2 are true

• 1 is false ad 2 is true

• Both 1 and 2 are false

• 1 is true and 2 is false 

13. Select the correct alternative

1. MIS systems help managers make decisions

2. ERP systems integrate departmental information
(1/1 Point)
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4/10/2021 MBA Exe(Sem-II), Management Information Systems (Quiz-2) Ms. Sadhana Ghalsasi

• 1 is true and 2 is false

• Both 1 and 2 are true 

• Both 1 and 2 are false

• 1 is false ad 2 is true

14. Select the correct alternative.

1. SCM systems enhance sales revenue
2. CRM systems study material movements
(1/1 Point)

• Both 1 and 2 are true

• Both 1 and 2 are false 

• 1 is false ad 2 is true

• 1 is true and 2 is false

15. Select the correct alternative

1. Downstream supply chain is towards the suppliers

2. Internal supply chain studies material movements within the organization
(1/1 Point)

• 1 is false and 2 is true 

• Both 1 and 2 are true

• 1 is true and 2 is false

• Both 1 and 2 are false

16. Select the correct alternative

1. Financial supply chain studies monitory movements

2. Upstream supply chain is towards customers
(1/1 Point)

• Both 1 and 2 are false

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4/10/2021 MBA Exe(Sem-II), Management Information Systems (Quiz-2) Ms. Sadhana Ghalsasi

• 1 is false ad 2 is true

• 1 is true and 2 is false 

• Both 1 and 2 are true

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