National Health Mission
National Health Mission
National Health Mission
HEALTH
MISSION
Submitted By: Submitted To:
The Ministry of health and Family Welfare is implementing various schemes and programmes
and national initiatives to provide universal access to the quality health care. The approach is to
increase access to the decentralized health system by establishing new infrastructure in deficient
areas and by upgrading the infrastructure in existing institutions. The Government of India has
introduced a series of programmes over the past two decades to address maternal and newborn
health. The major milestones so far include:
The National health Mission was approved in May 2013. As part of the plan process, many
different programmes have been brought together under the overarching umbrella of National
Health Mission (NHM), with National rural Health Mission and National Urban Health Missions
as its two Sub-Missions. The main programmatic components include health system
strengthening in rural and urban areas; Reproductive- Maternal- Newborn- Child and adolescent
health (RMNCH+A); and control of communicable and non communicable diseases. An
important achievement of NHM has been considerable reduction in out of pocket expenses from
72 per cent to 60 percent.
The vision of the NHM is the “Attainment of Universal Access to Equitable, Affordable
and Quality health care services, accountable and responsive to people’s needs, with effective
inter sectoral convergent action to address the wider social determinants of health”
National Rural Health Mission (NRHM) was launched in April 12, 2005 to address the health
needs of the underserved rural population especially women, children and vulnerable sections of
the society and to provide affordable, accessible and quality healthcare.
The National Urban Health Mission, (NUHM) was launched in May 2013 and was subsumed
with NRHM as a sub-Mission of the overarching National Health Mission(NHM). Many unique
practices were encouraged like innovations in healthcare delivery practices, flexible financing to
the states with strengthened monitoring and evaluation component for better health outcomes and
health indicators of the states.
Components of NHM:
Components
Blood Services: NHM supports activities to meet annual requirements of blood through district
government by supplementing Human Resources, equipment and other requirements like e-
blood banking, voluntary blood donation and functional linkages of blood storage centres with
blood banks Transport
4. Reproductive, Maternal, New Born, Child Health and Adolescent (RMNCH+A) Services
This programme was launched in 2013 to address increasing maternal and child health mortality,
associated causes and to bring in improvement in access and utilisation of health care services by
the vulnerable population. The subcomponents of this Scheme are as follows:
A. Reducing Maternal Mortality Rate: Maternal Health
1. Incentivization: Janani Suraksha Yojana (JSY) This scheme is for strengthening Maternal and
Child Health Services wherein incentives are paid to all the pregnant women of both urban and
rural areas for deliveries in public institutions. Incentives are given to all patients irrespective of
their BPL status, so as to facilitate public institutional deliveries.
2. Free Patient Entitlements: Janani Sishu Suraksha Karyakram (JSSK) JSSK scheme ensures
cashless delivery and C- section for pregnant women and management of sick neonates up to one
year to prevent incurring high out- of pocket expenses and exploitation by unwarranted people.
3. Strengthening infrastructure: Maternal and Child Health (MCH) Services Under NHM,
100/50/30 bedded MCH wings are established to improve quality of care if the bed occupancy is
more than 70 per cent. Such wings can be established in District Hospitals/ District Women's
Hospitals/ Sub- District Hospitals/CHC- First Referral Units (FRUs) to overcome the constraints
of increasing caseloads and institutional deliveries at these facilities.
4. Reorienting Medical Education: Skill Labs,Skills Labs are established for competency based
training and skill enhancement of healthcare providers for RMNCH+A services, both in- service
and pre- service training. Thus reorient existing personnel and train students of ANM, GNM and
midwifery courses.
5. Capacity Building: Dakshata Programme.It is the capacity building programme for service
providers in labor room best practices during labor, delivery and post- partum.
6. Promotive Health : Mothers Absolute Affection (MAA).It is a new initiative Programme for
Promotion of Breast Feeding.
7. Improves access and Coverage: Safe Abortion Services,Medical Termination of Pregnancy
(MTP) services are provided in FRUs, functional 24x7.
9. NGOs Involvement: Gender Based Violence,ASHAs and clinical service providers are
sensitized and trained to identify, counsel and refer such cases to higher centres, with the support
of Non- Governmental Organisations (NGOs) and women support groups.
10. Monitoring and accountability of services: Maternal Death Review.The purpose of both
Facility- Based Maternal Death Review (FBMDR) and Community- Based Maternal Death
Review (CBMDR) is to identify the causes of maternal deaths and the gaps in service delivery in
order to take corrective action.
B. Reducing Infant Mortality and Child Mortality Rate: New Born and Child Health
6. Community Processes
3. Anganwadi Workers
Under the ICDS programme Involved with ASHAs and ANM( Triple A team) in
convening the Village Health & Nutrition Days and VHSNCs.
INSTITUTIONAL FRAMEWORK
A. National Level Implementation
At National Level, there is a Mission Steering Group (MSG) under the chairmanship of Union
Minister of Health & Family Welfare and Convener as Secretary ,Department of Health &
Family Welfare. MSG provides policy direction to NHM. There is an Empowered Programme
Committee (EPC) headed by Secretary, Department of Health & Family Welfare, which
scrutinizes all before approval by MSG.
B. State Level Implementation
There is a State Health Mission with the State level Health Society (SHS), headed by the Mission
Director. It is further supported by State Programme Management Unit, State Health Resource
Centre and State Institute of Health and Family Welfare.
District Health Society (DHS):Like State Health Mission, there is a District Health
Mission in every District and under it functions a District Health Society to support its activities.
It has a Governing Body with District Collector/District Magistrate as the Chairperson (CEO). It
also has an Executive Committee with Deputy District Collector (DDC)/CMO (if no DDC) as
the Chairperson and District Programme Manager (DPM) as the CEO and Convener. DHS is
responsible for planning and managing all NHM programmes in the district.
District Programme Management Unit (DPMU), District Public Health Resource District
Education and Training Centre perform similar functions as their state and national counterparts.
Each District Hospital’s role is strengthened to create District Hospital and Knowledge Centre
(DHKC). This includes secondary care provision, considerable tertiary care provision, referral
support, centre for skill based in service training, clinical site training for nursing, paramedical
and public health professionals, data management and analysis for district planning, knowledge
support for clinical centres below it via telemedicine etc.
Implementation of programme and utilization of funds starts at Block level. Block Accounts
Officer disburses the funds to Block Level PHCs, CHCs, Sub-centres and VHCs under his
jurisdiction and monitors its utilization.
At Village level, there is PHC Medical Officer in Charge and ASHA Facilitators (1 per
20 ASHAs) supported by ANM; AWW and Village Health Sanitation and Nutrition Committee
(VHSNC). VHSNC acts as a platform for convergence of all departments at village level.
NATIONAL URBAN HEALTH MISSION
NUHM seeks to improve the health status of the urban population particularly slum
dwellers and other vulnerable section by facilitating their acces to quality health care. NUHM
would cover all state capitals, district headquarters and about 779 other cities/towns with a
population of 50,000 and above (as per census 2011) in a phased manner, Cities and towns below
50,000 population will be covered by NRHM.
2. All other vulnerable population such as homeless, rag-pickers, street children, rickshaw
pullers, construction and brick and lime-kiln workers, sex workers and other temporary
migrants;
3. Public health thrust on sanitation, clean drinking water,vector control etc.; and
The treatment of seven meteropolitan cities, viz., Mumbai, New Delhi, Chennai, Kolkata,
Hyderabad, Bengaluru and Ahmedabad will be different. These cities are expected to manage
NUHM through their Municipal Corporation directly.
Core Strategies:
Improving the efficiency of public health system in the cities by strengthening and
improving existing government primary urban health structure and referral facilities.
Functional for a population of around approximately 50.000- 60 000, the U-PHC may be
located preferably within a slum or near a slum within half a kilometer radius, catering to a slum
population of approximately 25,000-30,000, with provision for OPD The cities based upon the
local situation may establish a U-PHC for 75,000 for areas with very high density and can also
establish one for around 5,000-10.000, slum population for isolated slum clusters
At the UPHC level services provided will include OPD (consultation) basic laboratory
diagnosis drug /contraceptive dispensing apart from distribution of health education material and
counselling for all communicable and non-communicable diseases. In order to ensure access to
the urban slum population at convenient timings the U-PHC may provide services from 12 noon
fo 8 pm. It will not include In-patient care. The staff pattern will be as
Referral unit
Urban Community Health Centre (U CHC) may be set up as a satellite hospital for every 4-5
U-PHC. The U-CHC would cater to a population of 2.50.000 It would provide in-patient services
and would be a 30-50 bedded facility.UCHCs would be set up in cities with a population of
above 5 lakhs, whenever required. These facilities would be in addition to the existing facilities
SDH /DH) to cater to the urban population in the locality,
For the metro cities, the U-CHCs may be established for every 5 lakh population with
100 beds.
For setting up the U-CHCs the Central Government would provide only a one time
capital cost, and the recurrent costs including the salary of the staff would be borne by the
respective state governments.
The U-CHC would provide medical care, minor surgical facilities and facilities for institutional
delivery.
Community Level
The USHA would be a woman resident of the slum, preferably in the age group of 25 to
45 years married / widowed/ divorced.
She would be covering between 200-500 households functional at the slum level the door
steps.
She would serve as an effective link between the Urban Primary Health Centre and the
urban slum populations.
She would maintain interpersonal communication with the beneficiary families and
individuals.
She would help the ANM in delivering outreach services in the doorsteps of the
beneficiaries.
FUNCTIONS:
To register all pregnant mothers and to motivate them for antenatal care.
To act as a depot for essential provisions like ORS packets, IFA tablets, Chloroquine
tablets, oral pills, condoms etc.
The MAS may cover around 50- 100 households (HHs 250-500 population) with an
elected Chairperson and a Treasurer supported by an USHA Link worker.
Functions of MAS:
Each ANM will organize a minimum of one outreach session every month.
Outreach Medical Camps – Once in a week the ANMs would organize one Outreach
Medical Camp in partnership with other health professionals (doctors
/pharmacist/technicians /nurses – government or private.
Outreach sessions will be planned to focus special attention for slum population, rag pickers, sex
workers, street children and rickshaw pullers
Referral linkages
Existing hospitals, including ULB maternity homes, state government hospitals and
medical colleges, apart from private hospitals will be empanelled/accredited to act as referral
points for different types of healthcare services like maternal health. child health, diabetes,
trauma care, orthopaedic complications, dental surgeries, mental health, critical illness, deafness
control, cancer management, tobacco counselling /cessation, critical illness, surgical cases etc.
2. Strengthening sub-centres by :-
a. Supply of essential drugs both allopathic and AYUSH to the sub-centre
b. In case of additional outlay provision of multipurpose worker (male)additional ANMs
wherever needed, sanction of new sub-centres and upgrading existing sub-centres, and
c. Strengthering sub-centres with untied funds of Rs 10,000 per annum in all 18 states
3. Strengthening Primary Health Centres: Mission aims at strengthening PHCs for quality
preventive, promote, curative, supervisory and outreach services through
a. Adequate and regular supply of essential drugs and equipment to PHCs (including supply
of auto-disabled syringes for immunization);
b. Provision of 24 hours service in at least 50 per cent PHCs by including an AYUSH
practitioner,
c. Following standard treatment guidelines
d. Upgradation of all the PHCs for 24 hours referral service and provision of second doctor
at PHC level (one male and one female) on the basis of felt need; strengthening the
ongoing communicable disease control programmes and new programmes for control of
non communicable diseases
5. District health plan under NRHM :District is the core unit of planning , budgeting and
implementation of the programme.
All vertical health and family welfare programmes at district level have merged into
one common “District Health Mission” and at state level into “State Health Mission”.
There is provision of a "mobile medical unit at district level for improved outreach
services.
6. CONVERGING SANITATION AND HYGIENE UNDER NRHM
Total Sanitation Campaign (TSC) is implemented and is proposed to cover all districts
in 10th Plan.
Components of TSC include IEC activities, individual household toilets, women
sanitary complex, and School Sanitation Program.
The District Health Mission would guide activities of sanitation at district level, and
promote joint IEC for sanitation and hygiene, through Village Health & Sanitation
Committee, and promote household toilets and School Sanitation Program .
ASHA would be incentivized for promoting household toilets by the Mission.
7. STRENGTHENING DISEASE CONTROL PROGRAMMES
National Disease Control Program for Malaria, TB, Kala Azar, Filaria, Blindness &
Iodine Deficiency and Integrated Disease Surveillance Program shall be integrated under
the Mission, for improved program delivery.
New Initiatives would be launched for control of Non Communicable Diseases.
Disease surveillance system at village level would be strengthened.
Supply of generic drugs (both AYUSH & Allopathic) for common ailment at village,
SC, PHC/CHC level.
8. PUBLIC-PRIVATE PARTNERSHIP FOR PUBLIC HEALTH GOALS, INCLUDING
REGULATION OF PRIVATE SECTOR
Since almost 75% of health services are being currently provided by the private sector,
there is a need to refine regulation.
Need to develop guidelines for Public-Private Partnership (PPP) in health sector.
Identifying areas of partnership, which are need based.
Management plan for PPP initiatives: at District/State and National levels.
9. NEW HEALTH FINANCING MECHANISMS
The District Health Missions to move towards paying hospitals for services by way of
reimbursement.
Standardization of services – outpatient, in-patient, laboratory, surgical interventions.
A National Expert Group to monitor these standards and give suitable advice and
guidance on protocols and cost comparisons.
All existing CHCs to have wage component paid on monthly basis.
Over the Mission period, the CHC may move towards all costs, including wages
reimbursed for services
10. REORIENTING HEALTH/MEDICAL EDUCATION TO SUPPORT RURAL
HEALTH ISSUES
While district and tertiary hospitals are necessarily located in urban centres, they form
a part of the referral care chain serving the needs of the rural people.
Medical and para-medical education facilities need to be created in states, based on
need assessment.
Major initiatives under NRHM
1. Selection of ASHA:
ASHA must be the resident of the village- a woman (married/ widow / divorced) preferably
in the age group of 25 to 45 vears with formal education up to eighth class, having
communication skills and leadership qualities. Adequate representation from the
disadvantaged population group will ensure to serve such groups better.
The general norm of selection is one ASHA for 1000 population. In tribal, hilly and
desert areas the norm could be relaxed to one ASHA per habitation
ASHA will be a health activist in the community who will create awareness on health.
Her responsibilities will be as follows:
1. ASHA will take steps to create awareness and provide information to the community on
determinants of health such as nutrition, basic sanitation and hygienic practices, healthy living
and working conditions, information on existing health services, and the need for timely
utilization of health and family welfare services.
2. She will counsel women on birth preparedness, importance of safe delivery, breast-feeding
and complementary feeding, immunization, contraception and prevention of common infections
including reproductive tract infection/sexually transmitted infection and care of the young child.
3.ASHA will mobilize the community and facilitate them in accessing health and health related
service available at the anganwadi/subcentre/primary health centres, such as immunization,
antenatal check up,postnatal check-up supplementary nutrition,sanitation and other services
being provided by the government
4 She will work with the village health and sanitation committee of the gram panchayat to
develop comprehensive village health plan
5.She will arrange escort/accompany pregnant women and children requiring
treatment/admission to nearest pre-identified health facility i.e. primary heath centre/community
health centre/First Referral Unit.
6. ASHA will provide primary medical care for minor ailments such as diarrhoea, fevers, and
first-aid for minor injuries. She will be a provider of directly observed treatment short-course
(DOTS) under revised national tuberculosis control programme.
7. She will also act as a depot holder for essential provisions being made available to every
habitation like oral rehydration therapy, iron folic acid tablet, chloroquine, disposable delivery
kits, oral pills and condoms etc. A drug kit will be provided to each ASHA Contents of the kit
will be based on the recommendations of the expert technical advisory group set up by the
government of lndia, and include both AYUSH and allopathic formulations.
8. Her role as a provider can be enhanced subsequently. States can explore the possibility of
graded training to her tor providing newborn care and management of a range of common
ailments, particularly childhood illnesses
9. She will inform about the births and deaths in her village and any unusual health
problems/disease outbreaks in the community to the sub-centre/primary health centre
10. She will promote construction of household toilets under total sanitation campaign.
a. Organizing Health Day once/twice month. On health day, the women, adolescent girls
and children from the village will be mobilized for orientation on health related issues
such as importance of nutritious food personal hygiene, care during pregnancy,
importance of antenatal check-up and institutional delivery, home remedies for minor
ailment and importance of immunization etc. AWWs will inform ANM to participate and
guide organizing the Health Days at anganwadi centre;
b. AWWs and ANMs will act as resource persons for the training of ASHA. IEC activity
through display of posters, folk dances etc. on these days can be undertaken to sensitize
the beneficiaries on health related issues;
c. Anganwadi worker will be depot holder for drug kits and will be issuing it to ASHA. The
replacement of the consumed drugs can also be done through AWW;
d. AWW will update the list of eligible couples and also the children less than one year of
age in the village with the help of ASHA; and
e. ASHA will support the AWW in mobilizing pregnant and lactating women and infants
for nutrition supplement. She would also take initiative for bringing the beneficiaries
from the village on specific days of immunization, health check-ups/health days etc. to
anganwadi centres.
Auxiliary Nurse Midwife (ANM) will guide ASHA in performing following activities
a. She will hold weekly fortnightly meeting with ASHA and discuss the activities
undertaken during the week / fortnight. She will guide her incase ASHA had encountered
any problem during the performance of her activity,
b. AWWs and ANMs will act as resource persons for the training of ASHA.
c. ANMs will inform ASHA regarding date and time of the outreach session and will also
guide her for bringing the beneficiary to the outreach session.
d. ANM will participate and guide in organizing the Health Days at anganwadi centre.
e. She will take help of ASHA in updating eligible couple register of the village concerned;
f. She will utilize ASHA In motivating the pregnant women for coming to sub-centre for
initial check ups. She will also help ANMs in bringing married couples to sub centres for
adopting family planning:
g. ANM will guide ASHA in motivating pregnant women for taking full course of iron and
folic acid tablets and tetanus toxoid injections etc.
h. ANMs will orient ASHA on the dose schedule and side effects of oral pills,
i. ANMs will educate ASHA on danger signs of pregnancy and labour so that she can
timely identify and help beneficiary in getting further treatment, and
j. ANMs will inform ASHA on date, time and place for initial and periodic training
schedule She will also ensure that during the training ASHA gets the compensation for
performance and also TA/DA for attending the training.
The following are the major decisions of Mission Steering Group: taken since 2011:
2. Conducting District Level Household Survey (DLHS)-4 in 26 States/UTs where the Annual
Health Survey (AHS) is not being done;
3. Modifications in the scheme for promotion of menstrual hygiene covering 152 districts and
nearly 1.5 crores of adolescent girls in 20 states;
4. Differential financial approach for comprehensive health care by which allocation of Untied
Funds and Rogi Kalyan Samiti grants will be made based on the case load and services provided
by the health facility;
6. Revision in the criterion of allocation of funds to the states under NRHM based on the
performance of the states against the monitorable targets implementation of specific reform
agenda in the health sector;
7. Expansion of Village Health and Sanitation committee include nutrition in its mandate and
renaming it as Village Health, Sanitation and Nutrition Committee (VHSNC);and
8 Partial modification of the centrally sponsored scheme for development of AYUSH hospitals
and dispensaries for mainstreaming of AYUSH under NRHM,
9. Rashtriya Bal Swasthya Karyakram (RBSK): This initiative was launched in February 2013
and provides for Child Health Screening and Early Intervention Services through early detection
and management of 4 Ds i.e; Defects at birth, Diseases, Deficiencies, Development delays
including disability.
10 Rashtriya Kishor Swasthya Karyakram (RKSK): This is a new initiative, launched in January
2014 to reach out to 253 million adolescents in the country in their own spaces and introduces
peer-led interventions at the community level, supported by augmentation of facility based
services This initiative broadens the focus of the adolescent health programme beyond
reproductive and sexual health and brings in focus on life skills. Nutrition injuries and violence
(including gender based violence), non-communicable diseases, mental health and substance
misuse
11. Mother and Child Health Wings (MCH Wings): 100/50/ 30 bedded Maternal and Child
Health (MCH) Wings have been sanctioned in public health facilities with high bed occupancy to
cater to the increased demand for services. More than 28000 additional beds have been
sanctioned across 470 health facilities across 18 states.
13 National Iron+ Initiative is another new initiative launched in 2013, to prevent and control
iron deficiency anaemia, a grave public health challenge in India. Besides pregnant women and
lactating mothers, it aims to provide IFA supplementation for children, adolescents and women
in reproductive age group. Weekly Iron and Folic Acid Supplementation (WIFS) for adolescents
is an important strategy under this initiative WIFS (for 10-19 years age) has already been rolled
out in 32 states and UTs under the National Iron Plus Initiative WIFS covered around 3 crore
beneficiaries in December 2013
14. Reproductive, Maternal Newborn. Child and Adolescent Health Services (RMNCH+A) A
continuum of care approach has now been adopted under NRHM with the articulation of
strategic approach to Reproductive Maternal Newborn Child and Adolescent Health (RMNCH+
A) in India his approach brings focus on adolescents as a critical life stage and linkages between
child survival, maternal health and family planning efforts lt aims to strengthen the referral
linkages between community and facility based health services and between the various levels ot
health system itself.
15. Delivery Points (DPs): Health facilities that have demand for services and performance
above a certain benchmark have been identified as “Delivery Points” with the objective of
providing comprehensive reproductive. maternal, newborn, child and adolescent health services
(RMNCH+A) at these facilities. Funds have been allocated to strengthen these DPs in terms of
infrastructure, human resource. drugs, equipments etc. Around 17000 health facilities have been
identified as Delivery Points for focussed support under NRHM.
16. Universal Health Coverage tUHC): Moving towards Universal Health Coverage (UHC) is a
key goal of the 12th Five Year Plan. The National Health Mission is the primary vehicle to move
towards this goal.
(1) 8.89 lakh ASHAs have been selected in the entire country of which 8.06 lakh ASHAS have
been trained and provided with drug kits
(2) 147 lakh sub-centres in the country are provided with untied funds of Rs 10.000 each. 40426
sub-centres are functional with second ANM
(3) 31.109 Rogi Kalyan Samitis have been registered at different level of facilities.
(4) 8,129 doctors and specialists, 70,608 ANMs, 34.605 staff nurses, 13.725 paramedics have
been appointed on contract to fill-in critical gaps in services.
(5) 1.691 professionals (CA/MBA/MCA) have been appointed to support NRHM.
(6) 2.127 Mobile Medical Units are operational under NRHM in states
(8) Accelerated immunization programme taken up tor North-East states and EAG (Empowered
Action Group) states. Progress made in pulse polio immunization (India declared polio free
country): neonatal tetanus declared eliminated in 7 states in the country; JE vaccination
completed in 11 districts in 4 states
(9) Janani Suraksha Yojana is operational in all the states. 106.57 lakh women were benefitted in
the year 2012-13.
(10) Integrated Management of Neonatal and Childhood Ilness (IMNCI) started in 310 districts.
(11) Monthly Health and Nutrition Days being organized at the village level in various states.
(12) The states have constituted 5.12 lakh Village Health Sanitation and Nutrition Committees.
The information from HMIS and other sources like National Family Health Survey (NFHS),
District Level Household Survey (DLHS), Census, SRS and performance statistics, is compiled
into the NHM Health Statistics Information Portal.
Data Analysis is done based on the data uploaded and further used for development of
Scorecards/Grading of CHC/Dashboards of performance based on key performance indicators
for Grading of Districts all over the country. Process and Outcome (Mortality and Morbidity
rates) indicators for diseases and Output indicators for programmes, are measured and monitored
regularly. Suitable corrective actions are taken for facilities with low scores and
reward/recognition for high performing
facilities. Achievement of goals of Universal health care i.e. out of pocket expenditure by
patients, percentage of access/coverage of people for specific services, assured services access
and availability on a cashless basis is also monitored. This is an important monitoring tool used
by District level Programme Managers.
State and District wise analysis reports are published and are available in the public
domain.
5. Field Visits/Appraisal Visits: by public health experts. Reports of Common Review Mission
(CRM) annually, integrated monitoring teams of the Ministry, the Regional Directors, and the
Population Resource Centers (PRC) are some of the important ones. There are regular
monitoring visits from the Programme Management Units from States, Districts and Block to
respective lower levels under their jurisdiction.
6. Training Information Management System( TMIS) : It is an online database from district level
and above, which captures details of trainings( Guidelines, manuals, course content, real time
trainings, nominations, registrations, post training evaluations, deployment of staff etc). This is
used for monitoring of in-service trainings of health professionals in India on a single mouse
click.
7. Quality Monitoring
a. Quality Assurance in Public Health Facilities :- GoI has rolled out the “National Quality
Assurance Standards (NQAS) Guidelines” in 2013. These guidelines define a ‘road map’ for
implementing and improving quality standards of Public Health Facilities. Each healthcare
facility has in- house Quality Management System and Ranking of the facilities is done based on
performance against predefined standards. There is a State Level and District Level Quality
Assurance Cell (State Quality Assurance Committee (SQAC) & District Quality Assurance
Committee (DQAC)) coordinating these activities.
b. Mera Aspataal :- GOI recently initiated an ICT- based Patient Satisfaction System (PSS) i.e.
“Mera Aspataal/ My Hospital”. This to empower the patients to express their views on the
health services delivered in a public facility and empanelled private hospitals.
BIBLIOGRAPHY
1. http://nhm.gov.in/images/pdf/guidelines/nrhm-guidelines/mission_document.pdf
2. k park “park’s textbook of preventive an social medicine” bhanot publishers 23rd edition
page no:445-452