Outpatient Receptionist Job Description KCH

KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST
SURGICAL OUTPATIENTS
Job description
General Surgery, Colorectal, Urology and other Specialities
JOB TITLE: Outpatient Receptionist

GRADE: Band 2
DEPARTMENT: Surgical Outpatients
LOCATION: Suite7
HOURS: 37.5 p/w
Assistant Service Delivery
ACCOUNTABLE TO:
Manager
RESPOSIBLE TO: Assistant Service Manager
JOB SUMMARY:
To be responsible for the administrative organisation and smooth running of

clinics as detailed on the work programme, including pulling and preparation of
notes, the accurate recording/inputting of data related to the clinic and patient
demographic details, clinic cashing up.
To ensure correct use of PIMS/EPR/eRS and other department databases.
To ensure completion of 2WW and 18Week RTT outcomes.
To conduct the business of the reception desk/area quietly and calmly;

communicating effectively with patients, nursing, medical and other staff to
promote the best environment for the efficient running of the clinic.
MAIN DUTIES AND RESPONSIBILITIES:
1. To locate patients medical notes from Medical Records and other areas around
the hospital. This may involve lifting of case notes frequently throughout the
course of the day and in some cases you will be required to push a trolley
filled with medical notes. You will then prepare medical case notes for
clinics, and obtain investigation results.
2. To ensure all speciality clinics are prepared according to Prep SOP.
3. To reception clinics including, the welcoming of patients using In -Touch system,
booking follow up appointments, recording DNAs, keeping patients informed of
any delays to their appointments and maintaining accurate records of patient
attendance, departure time, appointment outcome and ensuring patient's personal
details are up dated.
4. To ensure that the reception desk and waiting areas are maintained in a
presentable manner maintaining patient confidentiality.
5. To deal with patient and staff enquiries clearly, by phone and in person,
promptly, efficiently and politely, resolving local issues and relaying
messages where necessary.
6. To liaise with the supervisor to ensure that they are aware of any potential
problems with the clinic.
7. To record/update/retrieve data using PIMS/eRS/EPR/In-Touch computer systems
and any new systems as they are introduced, to acceptable data quality standards.
To record data using any manual systems in place.
8. To liaise with medical staff present in the clinic, advising them of the current
availability of appointment times and action required for patients who do not
attend.
9. To work as a member of the Outpatients clerical team. Whilst the post holder
will be based in an agreed area they may be expected to cover work within
other areas of your department as service demand dictates
10. To assist in the maintenance of the filing system of hospital records held
within the clinic area and to undertake any audits that are required.
11. To liaise with medical, nursing and other staff as required.
12. To help with the training of new members of staff within the department
13. To scan referrals to EPR as required and perform other scanning duties.
14. To ensure all 2WW patients are issued with an appropriate appointment, and that
this information is emailed to the Cancer Data office within 24 hours.
GENERAL
a) To observe the general responsibility of all staff under the Health & Safety at
Work Act.
b) To maintain strict confidentiality of staff and patient records, in line with Trust
Policy: any unauthorised breach of confidentiality will result in disciplinary action.
c) To ensure that acceptable standards of data protection are maintained, in accordance

with the GDPR.
d) To observe the rules, policies and procedures in King's College Hospital.
e) To undertake any other duties appropriate to the grade as assigned by

Supervisors or management team.
f) To carry out duties as an employee and service-provider with due regard to the
Trust's Equal Opportunities Policy.
g) To participate in team meetings as required.
h) The post holder has a general duty of care for the health, safety and well-being
of work colleagues, visitors and patients within the hospital in addition to any
specific risk management or clinical governance accountabilities associated
with this post.
Generic Statements
1. You have a general duty of care for the health, safety and well-being of
yourself, work colleagues, visitors and patients within the hospital in
addition to any specific risk management or clinical governance
accountabilities associated with this post.
2. To observe the rules, policies, procedures and standards of King's College

Hospital NHS Foundation Trust together with all relevant statutory and
professional obligations.
3. To observe and maintain strict confidentiality of personal information

relating to patients and staff.
4. To show interest in personal developments and to actively contribute to the

development of colleagues.
5. This job description is intended as a guide to the general scope of duties

and is not intended to be definitive or restrictive. It is expected that some
of the duties will change over time and this description will be subject to
review in consultation with the post-holder.

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KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST

General Surgery, Colorectal, Urology and other Specialities

JOB TITLE: Outpatient Receptionist

RESPOSIBLE TO: Assistant Service Manager

To be responsible for the administrative organisation and smooth running of

To ensure correct use of PIMS/EPR/eRS and other department databases.

To ensure completion of 2WW and 18Week RTT outcomes.

To conduct the business of the reception desk/area quietly and calmly;

MAIN DUTIES AND RESPONSIBILITIES:

c) To ensure that acceptable standards of data protection are maintained, in accordance

d) To observe the rules, policies and procedures in King's College Hospital.

e) To undertake any other duties appropriate to the grade as assigned by

2. To observe the rules, policies, procedures and standards of King's College

3. To observe and maintain strict confidentiality of personal information

4. To show interest in personal developments and to actively contribute to the

5. This job description is intended as a guide to the general scope of duties

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