Everything Is Your Fault
Everything Is Your Fault
Everything Is Your Fault
Me Tom
Okay cool let’s do this! Can you give me I got a meeting for you with a
more information about the company? cable company.
Me Tom
I don’t really have much, just go
uhhh…. okay
in and do your thing!
Me Tom
So I go to my desk and prepare a presentation for this cable company.
THE MEETING GOES HORRIBLY
Me Tom
Manager: You also messed up
that other call the other week.
F#@#&*FJDEU*
… $&FHFN$$ID
FN%*$(@)
Me Tom
“There’s a lot of things we both could have done to make the call better. I’m
not saying it’s anyone’s fault, but it’s important to recognize what actually
happened and what we can do to make the situation better for next time.”
Me Tom
Borrowing a lesson from Stoicism…
In communications, it’s critical to seek truth.
See things as they are rather than what you perceive them to be.
And to understand a situation, you must learn to listen.
Because the most persuasive people are not the ones who are the smoothest
talkers or have the loudest voices.
The most persuasive are the best listeners and
have the highest level of empathy.