What Makes A Good Nurse

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What makes a good nurse?

Nursing and its various branches have developed over many years in response to

different needs being identified within the population. Specialised needs, as identified within

children’s nursing, lead to that branch of nursing developing its own knowledge and technical

base.

This report focuses on the work of hospital nurses, often seen as the ‘Cinderella

workforce’, because their specialised knowledge and technical base remain largely

unrecognised and/or disregarded. In acknowledgement of the continuing shortage of hospital

nurses, it was the intention of this project to identify the nursing roles and activities most valued

by patients/clients and staff so that they could be retained and developed.

Nurses play an essential part in providing care. Neither doctors nor hospitals could

function without them. Given the opportunity, nurses have always been creative in their

approach to practice. For example, nurses were the first people to identify a need for hospice

care and to provide this service. Hospitals and communities need nurses. They are needed to

care for the sick, and to advise so to keep people well. These extraordinary people, with their

amazing achievements, could be an inspiration to nurses today, but nurses rarely hear about

them. Nurses do not ordinarily learn about the history of nursing and the people who have

contributed, in many different ways, to the development of their profession.

Significance of the Study


Literature related to this study

Who are the nurses? There is a tendency to think of nurses as a homogenous group, with shared

values and goals. The reality is more challenging as registered nurses form a complex group both within

the profession and outside in organisational structures. White (1988) identified three main groups of

nurses:

• The mangers – who want to control the nursing staff and budgets. The managers support the

existing structures that maintain their positions in the hierarchy.

• The generalists – who are in their jobs mainly to earn a living. There is nothing wrong with this

but again it is in their interests to support the existing systems and resist change.

• The professionally minded – this group may include specialists. These nurses look to higher

education and specialist knowledge to develop practice. They tend to challenge existing structures and

working practices, so come into conflict with the other two groups.

Nurses are individuals with some common ground, but with many different aspirations as well.

They often have to function within well established peer groups, which exert strong pressures to

conform. Nurses are not a uniform group; they do not have a clear focus and so lack the strength they

could have if consensus was possible.

What do nurses do? As described previously, nurses fall into three main groups: the managers,

the generalists, and the professionals including some specialists. Arguably, all three groups should

undertake nursing practice, but frequently it is the last two groups that have most contact with patients

and the care they receive. Care has to be managed, standards of care maintained, the education and

support of staff co-ordinated – these are all activities nurses should be involved in. Nurses also carry the
responsibility for the care given to patients in their area. This is particularly true for sisters and charge

nurses but the team of nurses supporting these people carry a share of the responsibility.

In recent years, nursing practice has become blurred with the practice of medicine. In some

areas the use of technology and the tasking of procedures have begun to take priority and status away

from nursing care. A shift in emphasis like this can make care a dehumanising activity for the nurse as

well as the patient, instead of the therapeutic relationship it should be (Dean 1998). What makes a good

nurse? 55 Nursing care remains hard to define although many people have tried (Webb 1992). One way

to identify nursing care is to look from the position of the patient. Virginia Henderson’s 1960s definition

of nursing (cited by Clark 1998, p39) still stands firm today: The unique function of the nurse is to assist

the individual sick or well, in the performance of those activities contributing to health or its recovery (or

to peaceful death) that he would perform unaided if he had the necessary strength, will or knowledge.

And to do this in such a way as to help him gain independence as rapidly as possible. This part of her

function she initiates and controls, of this she is the master. Nursing work is about meeting the needs of

patients until they can do it for themselves. Nursing work may not be glamorous but it is always

important (Lawler 1991). Here is one nurse’s description of nursing activity (RCN 1992, p10): I was a

student nurse and I was being taught by the enrolled nurse how to pass a nasogastric tube on a patient.

The lady we were working on was quite poorly. She had lung cancer and had had fluid drained from her

pleural cavity twice that week. It was very painful and nauseating for her. She couldn’t keep anything

down, and she retched a lot. The nasogastric tube was to let us drain off some of the foul bile stained

fluid that she brought up each time she was sick. The enrolled nurse explained to her exactly what we

were going to do, and how much better she would feel. He was quite clear about how unpleasant the

tube could be when it was going over the back of her throat. He then explained it again to me, and she

watched like a hawk, holding the tube he had given her in her hand. After all the preparation, he

proceeded to put the tube up to her nose, and lifted her two hands and wrapped them around his. ‘At
any time when you want, you can stop this,’ he said. So she did, three seconds later. The second time, he

was just as patient. Eventually, with tears pouring down her face, she pushed at his hand to ‘help’ the

tube going right down her throat. After she was all tidied up and settled, and some of the bile had been

drained off, we all held hands for a second, and he made her laugh by inviting her to help with the

intubation of any other patient who might need it. (Staff Nurse) What makes a good nurse? 56 The

nursing task was to pass a nasogastric tube. What makes the task described special are the nursing

ingredients of knowledge, understanding, sincerity, patience and humour. Such elements could be called

the art of nursing.

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