Scribd Logo
Upload

Welcome to Scribd!

  • 57 views

    Truptti Gaikwad

    Uploaded by

    Anubhav Singh Pratihar
    The document provides a summary of Truptti Arun Gaikwad's professional experience including over 4 years working in front desk, HR, and customer care roles along with education including an IATA certification and B.A. in Economics. Contact information and computer skills are also included along with a list of previous employers such as Indigo Airlines, WNS Global Services, and ISS Facility Services.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Truptti Gaikwad

    Uploaded by

    Anubhav Singh Pratihar
    57 views4 pages
    The document provides a summary of Truptti Arun Gaikwad's professional experience including over 4 years working in front desk, HR, and customer care roles along with education including an IATA certification and B.A. in Economics. Contact information and computer skills are also included along with a list of previous employers such as Indigo Airlines, WNS Global Services, and ISS Facility Services.

    Original Description:

    asewa

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides a summary of Truptti Arun Gaikwad's professional experience including over 4 years working in front desk, HR, and customer care roles along with education including an IATA certification and B.A. in Economics. Contact information and computer skills are also included along with a list of previous employers such as Indigo Airlines, WNS Global Services, and ISS Facility Services.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    57 views4 pages

    Truptti Gaikwad

    Uploaded by

    Anubhav Singh Pratihar
    The document provides a summary of Truptti Arun Gaikwad's professional experience including over 4 years working in front desk, HR, and customer care roles along with education including an IATA certification and B.A. in Economics. Contact information and computer skills are also included along with a list of previous employers such as Indigo Airlines, WNS Global Services, and ISS Facility Services.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 4

    Truptti Arun Gaikwad

    Mobile: 91-9766499992 / 8983382965


    E-Mail: [email protected]

    Personal Traits

     A thorough professional with over 4 + years of experience as Front Desk , HR Coordinator and CCE.
     Excellent communication and interpersonal skills, has the potential to become asset to any organization.
     An effective communicator with presentation, relationship management and leadership skills

    Work Experience

    Interglobe Aviation Pvt. Ltd. (Indigo Airlines)

     As cabin Attendant 1 Year experience. Year of joining 2017.

    Wns Global Services (URL: www.wns.com) 23rd March'17- oct '17

     Working on Sabre and Amadeus.


     Handling customer with reissue problems and giving the solution on emails.
     Handle unforeseen problems and complaints and determine eligibility for money returns given to Support team .
     Understanding the customer needs and helping to solve the query in the given time limit.
     Keep financial statements and documents in the gds written.
     Ability to multitask and change travel plans according to customer's request.

    ISS Facility Services -Site : Amdocs Tower6 (URL: www.issworld.com) March ’16- Oct 216
    Facility Executive

     Additional Qualification/Software handled:


     MS-Office.
     PC Soft Purchase ordering software.

     Roles and Responsibilities:


     Preparing MIS for soft services consumption and cost.
     Vendor management, liaisons with vendors for upkeep of equipment’s and other regular services, also tracking up
    timely submitting invoices and clearance.
     Handling Cafeteria services, line check hygiene and sanitization, kitchen visits etc.
     Arranging town halls and events as per requirements of clients.
     Coordinating and leading one or more teams to cover various areas of responsibility.
     Tracking up consumption and innovate new ideas for cost reduction.
     Directing, coordinating and planning essential central services such as reception, security, maintenance, cleaning,
    catering, waste disposal and recycling.
     Checking that agreed work by staff or vendors has been completed satisfactorily and following up on any
    deficiencies in given time.

     Assets:
     Can adjust to any kind of environment
     Complain handling
     Always ready to take up challenges
     Committed to hard work

    ISS Facility Services -Site : WNS Tower 1 (URL: www.issworld.com) Feb '16 To 30th Mar'16
    Front Office Executive

    Primary Role –

     Handling mails related to WNS Tower 1 query & replying them within TAT.
     MIS of Client visit Tracker & Courier bills .
     Maintaing daily Room booking Calender for T1 .
     Handling Faciltiy query on calls and maintaing SHR on weekends .
     Assisting and greeting guests and visitors.
     Handling and keeping a track of incoming & outgoing couriers.
     Maintaing the Invoice tracker and Arrangment of the day on Daily basis.

    Aspen Infrastructures Ltd (URL: www.aspen.com) May’14To December’15


    Front Office Executive

    Primary Role –

     Handling EPABX system. Joining Formalities and Induction:


     Organizing Induction programs for new employees with respect to introduction of Code of conduct, Rules and
    regulations, Policies, Introduction of the company and product/ service details
     Attending incoming & outgoing calls and maintaining records of them.
     Handling multi lines in timely manner and directing them to concern person or concern department.
     Assisting and greeting guests and visitors.
     Handling and keeping a track of incoming & outgoing couriers.
     Monthly MIS

    Secondary (Supporting Role) –

     Employee Background Verification

     Initiating Background Verification (BV) for the new joinees

     Closing the BV Cases as per the specified guidelines, maintaining and updating the data for the same.

     Joining Formalities and Induction:

     Organizing Induction programs for new employees with respect to introduction of Code of conduct, Rules and
    regulations, Policies, Introduction of the company and product/ service details
     Attendance Record:

     Monitoring HO employees' attendance in Biometric. (Time Management Software)


     Co-ordination with Project Heads for attendance of Pan-India Project deployed employees
     Maintaining the employee leave cards and creating a database for the same
     Preparing Monthly attendance report / statement for salary processing
     Maintaining Employees Manpower Report (Addition / Deletion) for Head count.

    Refonte Technology & Consulting Pvt. Ltd June’12 to October‘12


    Recruitment Executive

    Roles and Responsibilities –

     Sorting CVs from various job portals, direct/indirect reference & head-hunting to match the requirement
     Contacting prospective candidates, understanding their suitability for the required position & explaining them the
    profile
     Filtering the CVs and Forwarding them to the HODs for shortlisting
     Conducting, Coordinating and Managing the interviews of shortlisted candidates
     Salary negotiation and coordination prior to the joining of candidate
     Keeping the record of interviewed candidates, status sourced CVs and on-hold profile
     Preparation of daily and Monthly MIS of recruitments

    Tata Business Support services Pvt. Ltd (URL: www.tata-bss.com) June ’10 to July ‘11
    Customer Care Executive and as Standby Trainer

    Academia

    IATA Certified - April 2017


    B.A in Economics 2nd Class in 2011
    April 2008 HSC completed with 1stclass
    April 2006 SSC completed with 2ndclass

    Computer skills

    Done with MSCIT ( Ms Word , Ms Excel, Ms Power point )

    Hobbies and Interest


    Reading , Travelling , Meeting new people , Painting .

    Personal Dossier

    Date of Birth : 16th November, 1990


    Mailing Address : C/o:Paramarnagar, Phase 4, Blgd O, Flat no T/2,Fatimanagr, Wanworie
    Pune: 411013
    Permanent Address : Same as above

    References

    Will be provided on request

    You might also like