Flybe Training Academy

Course Programme and Corporate Events

Reasons to choose us...

Welcome...
Flybe Training Academy, part of Europes largest regional
airline Flybe, is a modern training facility based at Exeter
International Airport in the South West of England. We
offer a range of aviation and non-aviation training courses
including; employee development, customer service and
a variety of masterclasses to schools and colleges.
As part of a strong and growing regional carrier, we have
the benefit of vast operational experience and pride
ourselves on building exceptional long-term relationships
with our customers who range from hotels and solicitors,
to worldwide carriers and individuals alike.
We can provide flexible solutions to meet your individual
training requirements and with our team of experienced
trainers we can provide you with the knowledge and skills
to make you stand out head and shoulders above the rest.
In addition to our training programme, we also offer an
impressive and unique setting for conferences, meetings
and events with a choice of modern, bright and spacious
rooms to suit your business needs and requirements.

t: +44 (0)1392 880800

Fully approved EASA Part 147 purpose-built facility

UK CAA ATO for Embraer 170/190 and Bombardier
Dash-8 Q400 type courses
Access to live hangars
A team of highly experienced and knowledgeable
trainers
Dedicated on-site support team
A dedicated main point of contact to coordinate
your training needs from start to finish
Conveniently located at Exeter International
Airport with on-site Hampton by Hilton hotel and
Marcos New York Italian restaurant

Our facilities include...

Embraer 170/190 and Bombardier Dash-8 Q400
level D full flight simulators
Embraer 170/190 cabin door trainer and aircraft
mock-up
26 purpose-built classrooms in a variety of sizes
and set-ups
Large conference suite
Large delegate rest area with free Wi-Fi
Free on-site car park

e: [email protected]

www.flybetraining.com

Customer Service Courses

Customer Service

Foundations of Training Delivery

The Flybe Training Academy offers three Customer

Service training courses all of which are suitable for
employees dealing with internal and external customers
on a regular basis.

This five day course has been designed to help with the
necessary skills, knowledge and self-awareness needed in
order to deliver training courses with competence and
confidence. Participants will explore and expand their
understanding of how different behaviours can affect
individuals in a group by looking at group dynamics.
Trainers also give participants the opportunity to deliver
two practice sessions and to practice giving and receiving
feedback.

Foundations of Customer Service (bespoke)

This one day course promotes a greater understanding
of customer behaviours and encourages participants to
identify the key factors that lead to customer satisfaction
whilst focusing on customer service and the effect that
this has on company success.
Bespoke courses are available for group bookings
(maximum of 10 people) and we are able to select
existing modules to suit your exact requirements.
WorldHost Principles of Customer Service (generic)
The Flybe Training Academy now offers a new generic
Customer Service training programme to help staff
working in the hospitality, leisure, travel and tourism
sector develop excellent customer service and sense of
place skills.
This one day generic course is highly interactive, uses
up to date learning resources and moves at a pace that
retains and stimulates the learner.
WorldHost Insights
This short course developed by People1st provides an
insight into the good practices covered by the WorldHost
programmes. The flexible nature of this online course
enables the 6 modules to be completed in bite-sized
chunks followed by an online assessment.

Human error is widely acknowledged as a major cause of

quality, production and safety risks in the workplace. This
course will explain the underlying reason why humans
make mistakes and how they can be prevented. Topics
covered will include; why human error is a factor in all
accidents; why humans make mistakes and proven error
prevention techniques; how to analyse and identify
human errors and the conditions and situations that cause
them and how to improve and optimise procedures,
workplace design, process design, human performance
and more.

Telephone Techniques
This course enables delegates to confidently and
effectively communicate with customers using the
telephone. Suitable for individuals who wish to improve
their telephone skills and provide an excellent customer
service and anyone who would like to increase their
confidence to project a professional image when dealing
with people by telephone.

Further Information

Disability Awareness and Equality

Participants will experience first-hand the difficulties
faced by persons with reduced mobility through a series
of practical tasks. Participants are able to talk freely
about their experiences, fears and concerns, whilst
learning how to deliver good customer care to people
with disabilities and reduced mobility.

t: +44 (0)1392 880800

Human Factors

If you would like further information on any of the courses

included in this guide, or to discuss your requirements
to see how we can tailor a course to suit your business
needs, please email us at; [email protected] or
call +44 (0)1392 880800.

e: [email protected]

www.flybetraining.com

Aviation Training Programme

Technical Training

Cabin Crew and Conversion Courses

Flybe Training Academy provides aircraft maintenance

courses that enable licenced engineers to obtain the
skills and knowledge they need to carry out line and base
maintenance tasks, confidently and safely.

Our cabin crew courses are carried out by highly skilled and
knowledgeable trainers who deliver CAA approved safety
and in-flight skills training. Where necessary, all of the
courses meet regulatory requirements.

Our courses are delivered in accordance with EASA

regulations under our Part 147 approval. Type courses
are available for both B1 and B2 licence holders.

Training courses include;

Initials, Conversion, Recurrent and Promotion
SEP, Doors and Exits
CRM - Initial and Recurrent
Fire and Smoke
Slide Evacuation

Aircraft types trained:

Embraer 135/145 170/190
Bombardier Dash-8 100/200/300 series and Q400
Bombardier CRJ 100/200 700/900/1000
BAe 146/RJ
ATR 42/72

Structured Practical Training

Our EASA-approved practical training is designed for
licenced engineers who have completed an approved
type course. The training is delivered by experienced
certified licenced engineers and is available on Embraer
170/190 and Bombardier Dash-8 Q400 aircraft at our
line station in Exeter or at suitable customer locations.
We also offer:
Aircraft Familiarisation, Part 66 Module Refresher
Training, Q400 Troubleshooting, Common Defects
& Reset, Procedures, Engine Ground Run, Borescope,
Aircraft De-Icing, Fuel Tank Safety and Human Factors.

Pilot and Simulator Training

Our pilot and simulator training packages are wideranging and available to airline operators with qualified,
professional pilots who have JAA (or equivalent) ATPL,
including MCC and JOC.
We are a UK CAA ATO for the Embraer 170/190 and
Bombardier Dash-8 Q400 pilot type courses, and
can offer line and base training as part of the course
programme.

Pilot Ground School Q400 and E-jet 170/190

We offer a comprehensive Pilot Ground School delivered
by our regulatory ATO. Our type courses cover aircraft
systems and procedures including; performance, loading,
lo-vis operations and 10 four-hour full-flight simulator
sessions incorporating the Licence Skills Test and Lo-Vis
Ops.

t: +44 (0)1392 880800

Equipment available for hire;

Embraer 170/190 cabin door trainer with slide descent
for wet or dry lease
Fire and smoke trainer and aircraft mock-up
SEP equipment

Courses for Schools and Colleges

Intro to Cabin Crew
This course covers an abbreviated Flybe Cabin Crew
Induction including; introduction to safety and emergency
equipment, safety demonstrations and emergency
evacuations (using the cabin door trainer and aircraft
mock-up), inflight sales and customer service. The course is
completed with sessions on recruitment and careers advice.
Teachers can select from the various training elements
offered within the programme which can be delivered over
a one or two day period.

Airline Masterclass
This popular one day course leads groups of students
through a number of activities with the aim being to create
their own airline.
The day is led by Flybe Cabin Crew trainers and assistants. In
their teams, each student will be given their own role to play
ranging from Finance Managers to Marketing Executives,
as they are tasked with starting an airline business with a
10 million budget. Students must purchase aircraft and
operating licences, choose profitable routes and develop
marketing campaigns in the race to become a successful
and profitable airline.

Further information...
In addition to the above courses we would be happy to
discuss any further training requirements specific to your
needs. In many instances, we are also able to offer the
flexibility of delivering our training programmes at your
location. Contact us for further information.

e: [email protected]

www.flybetraining.com

Room Hire |Corporate Events |Qualifications

Qualifications

Conference and Room Hire

Flybe Training Academy is committed to providing
an impressive and unique venue for your meetings,
conferences and corporate hospitality events.
Our purpose built facility offers a choice of 26 modern,
spacious meeting rooms in a variety of sizes and set-ups.
From an intimate board meeting for 10, to a product
launch for 120, we have a space to suit your business
needs and requirements.
All rooms include as standard a PC, integrated projector,
whiteboard, wall-mounted speakers and stationery
kit for delegates. In addition, some of our rooms also
have Smartboards and our conference suite has 2
microphones and linked plasma screens.
We provide a wide variety of refreshments and delicious
hot and cold buffets including breakfast, lunch and
evening options, freshly prepared for you and your
delegates by the on-site Hampton by Hilton team.

Corporate Experience Packages

We are delighted to offer a range of unique corporate
experiences and aviation days here at Flybe Training
Academy. Supported by Flybe Cabin Crew and Pilots,
our corporate packages are a sure way of entertaining
your customers, clients and staff.
Our packages are based around a full flight simulator
session - but what else you choose to do is up to you! We
offer a range of team building activities, motivational
speakers, hangar tours, practical training exercises
and safety and emergency demonstrations. Combine
this with our high quality hospitality and conference
facilities for a tailor-made event for your organisation
that we guarantee you wont find anywhere else.
Choose from;
Full-flight simulator experience (4 hour session)
Cabin Crew training activities
Guided tour of Live aircraft hangar
Team building activities
Practical engineering workshop sessions
Motivational speakers
Hospitality and catering
Room hire
For further information, please contact us on +44
(0)1392 880800 or email [email protected].

t: +44 (0)1392 880800

As an approved centre for City & Guilds, Institute of

Leadership and Management and First Aid Awards, Flybe
Training Academy offers a range of training programmes
to delegates wishing to attain a nationally recognised
qualification. These qualifications include;
Level 2 Apprenticeship in Customer Service
Level 2 NVQ in Air Cabin Crew
Level 3 Award in Leadership and Management
Level 3 Award in First Aid at Work
Flybe Diploma in Engineering:
Flybe currently has over 100 students engaged on the
Diploma in Engineering (and has enrolled over 150 since
2008) which is delivered in partnership with Exeter
College. After four years, the programme provides
successful students with a Foundation Degree level
qualification (in Aircraft Engineering), a Level 3 BTEC
Diploma in Engineering, a Level 2 NVQ in Performing
Engineering Operations, Structured Practical Training
and the academic modules for the EASA Part 66 B1
licence.
To find out more about our Qualifications and Awards
Programme, please contact us on +44 (0)1392
880800.

How to find us
By Road - We are minutes from junction 29 of the M5
motorway. Take the A30 towards Honiton and follow
signs for Exeter International Airport.
By Air - You can fly to Exeter International Airport from
a number of European destinations, including Paris,
Amsterdam and Edinburgh. We are also able to offer
preferential rates on some of our flights (subject to
availability). Please visit www.flybe.com for more details.
By Rail - There are a number of high-speed services
running to Exeter St Davids station, a seven mile journey
from Flybe Training Academy. Taxis are available from
outside the station entrance.
Flybe Training Academy
Exeter International Airport
Exeter
Devon EX5 2LJ

e: [email protected]

www.flybetraining.com