Gould v. Facebook (N.D. Cal.)
Gould v. Facebook (N.D. Cal.)
Gould v. Facebook (N.D. Cal.)
([email protected])
2 EDELSON MCGUIRE LLP
30021 Tomas Street, Suite 300
3 Rancho Santa Margarita, California 92688
Telephone: (949) 459-2124
4 Facsimile: (949) 459-2123
5 JAY EDELSON ([email protected])
MICHAEL J. ASCHENBRENER ([email protected])
6
BENJAMIN H. RICHMAN ([email protected])
7 EDELSON MCGUIRE, LLC
350 North LaSalle Street, Suite 1300
8 Chicago, Illinois 60654
Telephone: (312) 589-6370
9 Fax: (312) 589-6378
10
ATTORNEYS FOR PLAINTIFF AND THE PUTATIVE CLASS
11
UNITED STATES DISTRICT COURT
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NORTHERN DISTRICT OF CALIFORNIA
13
SAN JOSE DIVISION
14
DAVID GOULD, an individual, on ) Case No.
15 behalf of himself and all others similarly )
situated, ) COMPLAINT FOR:
16
)
17 Plaintiff, ) (1) Violations of Cal. Bus. & Prof.
) Code § 17200;
18 v. ) (2) Violations of Cal. Penal Code § 502;
) (3) Violations of Cal. Civ. Code § 1750;
19 FACEBOOK, INC., a Delaware ) (4) Breach of Contract;
corporation, ) (5) Breach of Implied Contracts;
20
) (6) Breach of the Implied Covenant of
21 Defendant. ) Good Faith and Fair Dealing;
) (7) Violations of Cal. Civ. Code §§ 1572, 1573;
22 ) (8) Unjust Enrichment;
) (9) Negligence;
23 ) (10) Negligence Per Se.
)
24
) DEMAND FOR JURY TRIAL
25 )
) CLASS ACTION
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COMPLAINT
1 Plaintiff, by and through his attorneys, upon personal knowledge as to himself and his
2 own acts, and upon information and belief as to all other matters, alleges as follows:
4 1. Plaintiff, David Gould (“Plaintiff” or “Mr. Gould”), brings this class action
5 complaint against Facebook, Inc. (“Facebook”) for sharing its users’ sensitive personally
6 identifiable information (“PII”), including users’ real names, place of birth, current city,
7 schools attended, friend lists, pictures, genders, and more with Facebook’s advertising
8 partners, in violation of its own Privacy Policy and accepted industry standards.
9 PARTIES
10 2. Plaintiff David Gould is a resident of South Lake Tahoe, California. He is a
11 registered user of Facebook, Inc.’s services and has been since at least 2008.
12 3. Defendant Facebook, Inc. is a Delaware corporation headquartered in San
13 Clara County, California, at 1601 South California Avenue, Palo Alto, California 94304.
14 Facebook does business throughout the State of California and the nation.
15 JURISDICTION AND VENUE
16 4. This Court has original jurisdiction over this action pursuant to 28 U.S.C.
17 § 1332(d), because (a) at least one member of the putative class is a citizen of a state
18 different from Defendant, (b) the amount in controversy exceeds $5,000,000, exclusive of
19 interest and costs, and (c) none of the exceptions under the subsection apply to this action.
21 headquartered in Santa Clara County and/or because the improper conduct alleged in the
22 Complaint occurred in, was directed from, and/or emanated or exported from California.
23 INTRADISTRICT ASSIGNMENT
24 6. Pursuant to Local Civil Local Rule 3-2(e), this case shall be assigned to the
25 San Jose Division.
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COMPLAINT
2
1 FACTS
2 About Facebook
3 7. Facebook is the world’s largest social networking website, with over 400
5 8. According to Facebook, its “mission is to give people the power to share and
7 To accomplish that mission, Facebook allows anyone with access to a computer and Internet
21 users share unprecedented personal information through the service. And while users may do
22 so in order to connect with other Facebook users, they are also sharing this information with
23 Facebook. And all this personal information is valuable to Facebook because it is valuable to
24 advertisers.
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COMPLAINT
3
1 Advertising on Facebook
2 13. Because users share so much information through Facebook, Facebook is able
3 to use that data to help its advertisers target their ads to finely tailored audiences.
6 serves more ad impressions than any other online entity. comScore reports that in the first
7 quarter of 2010, Facebook served up over 176 billion display ad impressions, which accounts
20 17. As a result, while Facebook advertisers are able to engage in very targeting
21 advertising, Facebook promises not to share anyone’s true identity or personal information
22 with any advertisers.
23
24
25 1
26 http://www.comscore.com/Press_Events/Press_Releases/2010/5/Americans_Received_1_Tril
lion_Display_Ads_in_Q1_2010_as_Online_Advertising_Market_Rebounds_from_2009_Rec
27 ession.
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COMPLAINT
4
1 18. Facebook requires its users to agree to this Privacy Policy upon registering
4 19. Unfortunately for Facebook users, Facebookin violation of its own Privacy
7 website, Facebook sends what is known as a “Referrer Header” to the relevant advertiser.
8 The Referrer Header is similar in many ways to a web address that a typical Internet user
9 might use to navigate to a particular website, except that the Referrer Headers sent by
10 Facebook to its advertisers include the user ID of the user who clicked the ad.
11 21. Because Facebook requires its users to use their real names, navigating to any
12 user’s site will reveal that user’s real name, and many times much more.
13 22. Accordingly, once an advertiser receives the Referrer Header containing a
14 Facebook user ID, an advertiser can simply navigate back to the specific user’s profile and
15 obtain any personal information the user has made publicly available. And remember, the
16 default privacy settings that many users never change make the user’s name, photo, and more
17 available.
18 23. Thus, Facebook advertisers are able to gain the ultimate demographic
19 information: users’ true identities, including real name, gender, friends, interests, and more.
22 understated. As noted Harvard professor, Ben Edelman, stated on NBC Nightly News, “[i]t’s
23 like giving away your social security number. Once someone has this code, they can look up
25
26
2
27 http://www.msnbc.msn.com/id/21134540/vp/37283838#37283838.
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COMPLAINT
5
1 Facebook has been on notice of this problem, but failed to fix it
2 25. While the story regarding this problem broke on May 21, 2010 in the Wall
3 Street Journal,3 Facebook was put on notice of this problem in August 2009.
5 article titled, “On the Leakage of Personally Identifiable Information Via Online Social
6 Networks.”4 In this article, the authors detail the exact manner in which Facebook shares
7 with its advertisers information it promises to protect. The authors also sent this article to
8 Facebook.
9 27. Facebook confirmed its knowledge of the violation in September 2009, as
10 reported by Wendy Davis of Media Post,5 yet it did not fix the problem, which would have
11 been easy to do.
25 3
http://online.wsj.com/article/SB10001424052748704513104575256701215465596.html.
26 4
http://conferences.sigcomm.org/sigcomm/2009/workshops/wosn/papers/p7.pdf.
5
27 http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&art_aid=114344.
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COMPLAINT
6
1 FACTS RELATING TO PLAINTIFF
2 32. During the relevant time period, Plaintiff Gould was a registered account
3 holder with Facebook. Plaintiff registered with Facebook prior to December 31, 2008.
4 33. During the relevant time period, Plaintiff clicked on at least one third-party
6 CLASS ALLEGATIONS
7 34. Plaintiff Gould brings this action pursuant to Fed. R. Civ. P. 23(b)(2)
8 and (3) on behalf of himself and a Class of similarly situated individuals, defined as
9 follows:
All Facebook users in the United States who clicked on a third-party
10 advertisement displayed on Facebook.com between February 4, 2004
11 and May 21, 2010.
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Excluded from the Class are Defendant, its legal representatives, assigns, and successors, and
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any entity in which Defendant has a controlling interest. Also excluded is the judge to whom
14
this case is assigned and the judge’s immediate family.
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35. The Class consists of millions of individuals and other entities, making joinder
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impractical.
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36. Plaintiff’s claims are typical of the claims of all of the other members of the
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Class.
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37. Plaintiff will fairly and adequately represent and protect the interests of the
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other members of the Class. Plaintiff has retained counsel with substantial experience in
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prosecuting complex litigation and class actions. Plaintiff and his counsel are committed to
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vigorously prosecuting this action on behalf of the members of the Class, and have the
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financial resources to do so. Neither Plaintiff nor his counsel have any interest adverse to
24
those of the other members of the Class.
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6
27 http://www.benedelman.org/news/052010-1.html#do.
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COMPLAINT
7
1 38. Absent a class action, most members of the Class would find the cost of
2 litigating their claims to be prohibitive and will have no effective remedy. The class
3 treatment of common questions of law and fact is also superior to multiple individual actions
4 or piecemeal litigation in that it conserves the resources of the courts and the litigants, and
6 39. Facebook has acted and failed to act on grounds generally applicable to
7 Plaintiff and the other members of the Class, requiring the Court’s imposition of uniform
8 relief to ensure compatible standards of conduct toward the members of the Class.
9 40. The factual and legal bases of Facebook’s liability to Plaintiff and to the other
10 members of the Class are the same and resulted in injury to Plaintiff and all of the other
11 members of the Class. Plaintiff and the other members of the Class have all suffered harm as
12 a result of Facebook’s unlawful conduct.
13 41. There are many questions of law and fact common to the claims of Plaintiff
14 and the other members of the Class, and those questions predominate over any questions that
15 may affect individual members of the Class. Common questions for the Class include but are
16 not limited to the following:
17 (a) whether Facebook violated its Terms of Service and Privacy Policy by
18 making its users’ personal information available to third-parties without
19 authorization;
21 Unfair Competition Law (Cal. Bus. & Prof. Code § 17200, et seq.);
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COMPLAINT
8
1 (e) whether Facebook’s conduct described herein constitutes a breach of
2 contract;
6 implied contracts;
8 grossly negligent;
9 (i) whether Facebook’s conduct described herein constitutes negligence
10 per se;
11 42. Plaintiff reserves the right to revise the above class definition based on facts
12 learned in discovery.
13 FIRST CAUSE OF ACTION
14 Violation of California’s Unfair Competition Law, Cal. Bus. & Prof. Code § 17200
16 43. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
17 44. California’s Unfair Competition Law (“UCL”), Cal. Bus. & Prof. Code
18 § 17200, et seq., protects both consumers and competitors by promoting fair competition in
20 45. The UCL prohibits any unlawful, unfair or fraudulent business act or practice.
21 A business practice need only meet one of the three criteria to be considered unfair
22 competition. An unlawful business practice is anything that can properly be called a business
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COMPLAINT
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1 47. Facebook has violated the “unlawful” prong of the UCL in that Defendant’s
2 conduct violated the Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), the
3 California Computer Crime Law (Cal. Penal Code § 502), and the California Security Breach
5 48. Facebook violated the fraudulent prong of the UCL by explicitly representing
6 in its Privacy Policy and in subsequent public statements that it would not make users’
7 personal information available to any third-party without authorization. Facebook used those
19 Court permanently enjoining Facebook from continuing to engage in the unfair and unlawful
20 conduct described herein. Plaintiff seeks an order requiring Facebook to (1) immediately
21 cease the unlawful practices stated in this Complaint; and (2) awarding Plaintiff and the Class
22 reasonable costs and attorneys’ fees pursuant to Cal. Code Civ. Proc. § 1021.5.
23
25 Violation of California’s Computer Crime Law (“CCCL”), Cal. Penal Code § 502
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COMPLAINT
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1 52. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
2 53. Facebook knowingly accessed and without permission used any data,
5 § 502(c)(1). Facebook did so by accessing and sharing with advertisers the personal
6 information of Plaintiff and Class members in order to deceive Facebook users and/or to
7 wrongfully obtain money from advertisers and more data from Facebook users.
8 54. Facebook knowingly accessed and without permission took, copied, or made
9 use of Plaintiff and Class members’ personal information in violation of § 502(c)(2).
10 55. Facebook knowingly and without permission used or caused to be used
11 computer services by impermissibly accessing, collecting, and transmitting Plaintiff and
12 Class members’ personal information in violation of § 502(c)(3).
13 56. Facebook knowingly and without permission provided or assisted in providing
14 a means of accessing a computer, computer system, or computer network by creating a
15 command that allowed it to impermissibly access, collect, and transmit Plaintiff and Class
16 members’ personal information in violation of § 502(c)(6).
17 57. Facebook knowingly and without permission accessed or caused to be
18 accessed Plaintiff and Class members’ computers and/or computer networks by
20 § 502(c)(7).
24 Plaintiff and Class members’ computers and/or computer networks without the intent or
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COMPLAINT
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1 59. As a direct and proximate result of Facebook’s violation of § 502, Facebook
2 caused loss to Plaintiff and the Class members in an amount to be proven at trial. Plaintiff
3 and the Class are entitled to the recovery of attorneys’ fees pursuant to § 502(e).
4 60. Plaintiff and Class members have also suffered irreparable injury as a result of
5 Defendant’s unlawful conduct, including the collection and sharing of their personal
6 information. Additionally, because the stolen information cannot be returned, the harm from
7 the security breach is ongoing and compounding. Accordingly, Plaintiff and the Class have
12 61. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
13 62. The Consumers Legal Remedies Act prohibits the act, use or employment by
14 any person of any deception, fraud, false pretense, false promise, misrepresentation,
15 concealment, suppression or omission of any material fact with intent that others rely upon
16 such act in connection with the sale or advertisement of any merchandise whether or not any
19 methods of competition, and/or unfair acts as defined by Cal. Civ. Code §§ 1750, et seq., to
21 64. Facebook, acting with knowledge, intentionally and unlawfully brought harm
22 upon Plaintiff and the Class by deceptively inducing Plaintiff and the Class to register with
23 Facebook and click on advertisements based upon deceptive and misleading representations
24 that it would not disclose their personal information to third-parties without authorization.
25 Specifically, Facebook violated Cal. Civ. Code § 1750 in at least the following respects:
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COMPLAINT
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(b) In violation of § 1770(a)(14) by representing that a transaction confers or
1 involves rights, remedies, or obligations which it does not have or involve, or
which are prohibited by law;
2
(c) In violation of § 1770(a)(16) by representing that the subject of a transaction
3 has been supplied in accordance with a previous representation when it has
not.
4
65. Plaintiff and the Class have suffered harm as a direct and proximate result of
5
the Facebook’s violations of law and wrongful conduct.
6
66. Under Cal. Civ. Code § 1780(a) & (b), Plaintiff and the Class seek injunctive
7
relief requiring Defendant to cease and desist the illegal conduct described herein, and any
8
other appropriate remedy for violations of the CLRA. For the sake of clarity, Plaintiff
9
explicitly disclaims any claim for damages under the CLRA at this time.
10
FOURTH CAUSE OF ACTION
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Breach of Contract
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(On Behalf of Plaintiff and the Class)
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67. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
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68. In order to register for and use its social-networking website, Facebook
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required that Plaintiff and the Class affirmatively assent to its Terms and Conditions and
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Privacy Policy (the “Agreement”).
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69. The Agreement’s provisions constitute a valid and enforceable contract
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between Plaintiff and the Class on the one hand, and Facebook on the other.
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70. Under the Agreement, Plaintiff and the Class transmitted several pieces of
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sensitive PII to Facebook in exchange for Facebook’s promise that it would not share their
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personal information with third parties, including but not limited to advertisers, without their
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authorization.
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71. Defendant materially breached the terms of the Agreement through its
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unlawful conduct alleged herein, including its disclosure of Plaintiff and the Class’s personal
25
information to its advertiser partners.
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COMPLAINT
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1 72. As a result of Defendant’s misconduct and breach of the Agreement described
6 73. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
7 74. In order to use Defendant’s social-networking website, Plaintiff and the Class
19 Cal. Civ. Code §§ 1798.80, et seq., and Cal. Civ. Code §§ 1750, et seq.
20 98. Defendant breached the implied covenant of good faith and fair dealing by
21 disclosing Plaintiff and the Class’s personal information to third-parties without their
22 authorization, and further by failing to fully comply with the proscriptions of applicable
23 statutory law.
24 99. Defendant’s misconduct and breach of the implied covenant of good faith and
25 fair dealing as described herein resulted in injury to Plaintiff and the Class.
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COMPLAINT
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1 SIXTH CAUSE OF ACTION
4 100. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
5 101. In order to register for Facebook’s social-networking website, Plaintiff and the
7 102. By providing that sensitive PII and upon Facebook’s acceptance of such
8 information, Plaintiff and the Class, on the one hand, and Defendant, on the other hand,
9 entered into implied contracts whereby Facebook was obligated not to disclose that
10 information to third-parties without Plaintiff and the Class’s authorization.
11 103. Without such implied contracts, Plaintiff and the Class would not have
12 provided their personal information to Defendant.
13 104. By disclosing Plaintiff and the Class’s sensitive PII to third-parties without
14 their authorization, Facebook breached its implied contracts with Plaintiff and the Class.
15 105. Facebook’s breach and other misconduct described herein resulted in injury to
16 Plaintiff and the Class.
17 SEVENTH CAUSE OF ACTION
18 Violation of Cal. Civ. Code §§ 1572 & 1573
20 106. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
21 107. Cal. Civ. Code § 1572 provides in relevant part that actual fraud exists when a
22 party to a contract suppresses “that which is true, by one having knowledge or belief of the
23 fact” “with intent to deceive another party thereto, or to induce him to enter into the
24 contract.”
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COMPLAINT
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1 108. Cal. Civ. Code § 1573 provides in relevant part that constructive fraud exists
2 “[i]n any such act or omission as the law specially declares to be fraudulent, without respect
3 to actual fraud.”
4 109. Facebook violated § 1572 through its positive assertions that it would not
5 share the identity of its users with its advertisers without consent, as described herein.
6 Facebook further violated this section by suppressing its knowledge of this fact.
8 duty to protect its users’ identities from its advertisers and gaining an advantage in doing so,
9 by misleading its users to their prejudice, as described herein.
10 111. Plaintiff, on behalf of himself and the Class, seeks damages from Facebook,
11 including but not limited to disgorgement of all proceeds Facebook obtained from its
12 unlawful business practices.
13 EIGHTH CAUSE OF ACTION
14 Unjust Enrichment (In the Alternative)
16 112. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
17 113. Plaintiff and the Class have conferred a benefit upon Facebook. Facebook has
18 received and retained money belonging to Plaintiff and the Class as a result of sharing its
19 users’ personal information with its advertisers without their consent, as described herein.
21 115. Under principles of equity and good conscience, Facebook should not be
22 permitted to retain money belonging to Plaintiff and the Class that it unjustly received as a
24 116. Plaintiff and the Class have suffered loss as a direct result of Facebook’s
25 conduct.
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COMPLAINT
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1 117. Plaintiff, on his own behalf and on behalf of the Class, seeks the imposition of
2 a constructive trust on and restitution of the proceeds of Facebook received as a result of its
3 conduct described herein, as well as attorney’s fees and costs pursuant to Cal. Civ. Proc.
4 Code § 1021.5.
6 Negligence
8 118. In order to register for Facebook’s social-networking website, Plaintiff and the
9 Class transmitted several pieces of sensitive PII to Defendant.
10 119. By agreeing to accept Plaintiff and the Class’s sensitive PII, Facebook
11 assumed a duty, which required it to exercise reasonable care in protecting that information
12 from its unauthorized disclosure to third-parties.
13 120. Defendant failed to protect Plaintiff and the Class’s sensitive PII from its
14 unauthorized disclosure to third-parties, including by failing to ensure that user IDs and other
15 identifying information that would allow third-parties to navigate to individual users’ profile
16 pages were not included in the referrer URL’s transmitted to its advertiser partners.
17 121. By failing to take appropriate measures to protect Plaintiff and the Class’s
18 sensitive PII from unauthorized disclosure as described herein, Defendant’s conduct was
21 Plaintiff and the Class’s sensitive PII was disclosed to third-parties without their
22 authorization.
23 123. That disclosure of Plaintiff and the Class’s sensitive PII was reasonably
24 foreseeable by Defendant.
25 124. Neither Plaintiff nor the other members of the Class contributed to the
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COMPLAINT
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1 125. As a direct and proximate result of Facebook’s misconduct described herein,
4 Negligence Per Se
6 126. Plaintiff incorporates the foregoing allegations as if fully set forth herein.
7 127. Defendant’s violations of Cal. Bus. & Prof. Code §§ 17200, et seq., Cal. Penal
8 Code § 502, Cal. Civ. Code §§ 1798.80, et seq., and Cal. Civ. Code §§ 1750, et seq., resulted
9 in injury to Plaintiff and the Class.
10 128. The harm Defendant caused to Plaintiff and the Class are injuries that result
11 from the type of occurrences those statutes were designed to prevent.
12 129. Plaintiff and the Class are the type of persons for whose protection those
13 statutes were adopted.
14 130. Defendant’s violations of the foregoing statutes as described herein resulted in
15 injury to Plaintiff and the Class.
16 PRAYER FOR RELIEF
17 WHEREFORE, Plaintiff, individually and on behalf of the Class, prays for the
18 following relief:
19 A. Certify this case as a class action on behalf of the Class defined above,
20 appoint Plaintiff Gould as class representative, and appoint his counsel as class counsel;
22 Unfair Competition Law (Cal. Bus. & Prof. Code § 17200, et seq.), the Computer Crime Law
23 (Cal. Penal Code § 502), the California Security Breach Information Act (Cal. Civ. Code
24 § 1798.80, et seq.), and the Consumer Legal Remedies Act (Cal. Bus. & Prof. Code § 1750),
25 and constitute breach of contract, breach of implied covenant of good faith and fair dealing,
26 breach of implied contract, fraud, unjust enrichment, negligence, and negligence per se;
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COMPLAINT
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1 C. Awarding injunctive and other equitable relief as is necessary to protect the
2 interests of the Class, including, inter alia, an order prohibiting Facebook from engaging in
20 Respectfully submitted,
21
EDELSON MCGUIRE, LLP
22
Dated: May 28, 2010
23
24 By:____________________________
Sean Reis
25 One of the Attorneys for Plaintiff
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COMPLAINT
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