WILLIAM ENGLEHAUPT

[email protected] Arlington, VA

S UMMARY
Hands-on leader with deep experience in driving Organizational Change, Process Improvement and Transformation for commercial services, government and Non-Profit/NGOs. Applying core competencies from Lean Six Sigma, Organizational change management, instructional design and training delivery I have worked with my clients in designing/improving complex transactional business processes such as budgeting, AP/AR, procurement, workers compensation, and shared services. Able to manage cross-functional programs and build relationships with senior leaders, sponsors, stakeholders and teams across diverse, international organizations. Work with organizations and senior leadership as process transformation/change management subject matter expert and thought leader. Country Experience: United States, Canada, Italy, Mexico, Uganda

P ROFESSIONAL EXPERIENCE
UNITED NATIONS JAN 2012 JAN 2013
New York, NY A 198 country organization which fosters world peace and security. Through the Department of Peace Keeping Operations (DPKO) provides political and executive direction to UN Peacekeeping operations around the world. Specifically works to integrate the efforts of the UN, government and non-government entities. The Department of Field Support (DFS) provides support across budget, finance, logistics, IT, communication, HR and general administration for field missions. Employees: ~15,000. ~Annual Operating Budget: $5B.

SENIOR PROGRAMME OFFICER - Department of Peace Keeping (DPKO), Operations & Field Support Key Responsibilities: Provide program leadership and management-deployment of Lean Six Sigma program. Served as direct report to Chief of Staff - Department of Peace Keeping (DPKO) on transformation and change strategy issues and to the Department of Field Support (DFS) on logistics business processes and execution. Rebuild Lean Six Sigma initiatives, develop and design training, staffing, capture ownership and buy-in from leadership. In-directly provide leadership and supervision of Lean Six Sigma Black Belt teams (~40) across the organization, both on-site and remotely. Accomplishments: Built business improvement portfolio across key operations areas: developed strategy to support broader change initiatives; i.e., streamline, modernize operations, consolidate back office operations via global Service Centers and critical hdqs processes. Integrated Voice of the Customer into business planning and process improvement. Led improvement projects to address recruiting and on-boarding seconded officers, operational improvements for HR Shared Service Center, and annual budgeting process for Peacekeeping. Cut defect rates and cycle-times while improving social and business efficiencies critical to changing longterm practices. Provided change management and process improvement support for consolidation/relocation of HQ staff to UN Logistics base ACCENTURE
Washington, DC [NYSE/ACN] A Fortune 100 global management consulting, technology services and outsourcing company. Capabilities across all industries and business functions. Accenture helps clients become high-performers. 244,000 employees.120 countries.FY11 Revenues US $25.5B.The #1 brand in technology professional services.

2008-2011

SENIOR EXECUTIVE BUSINESS TRANSFORMATION PRACTICE Key Responsibilities: Leveraged expertise across organization transformation, business process improvement, Lean Six Sigma and change management expertise in transformation projects to win, promote, and lead high-profile consulting initiatives for this professional services firm targeting the federal government and commercial clients. Captured new clients through presentations, conferences, workshops, and proposals. Assisted with business development. Led and managed subsequent client

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engagements. Managed project staffing, scheduling, milestones, client relations, consultant performance, and scope expansion. Hired, on-boarded, and directed junior consultants. Accomplishments/Sample Engagements: United Nations - Spearheaded 1st ever Lean Six Sigma program for Peacekeeping. Created deployment model and conducted Black Belt Training for HR, logistics, internal accounting and finance staff. Led improvement project to address complexity and long lead-times in end-to-end hiring/onboarding process for Peacekeeping City of New York led business process improvement engagements; Parks, City Planning and Health. Served as planning and implementation facilitator. Reduced 200+ days off (30-40% reduction) agency capital planning process with Lean / Rapid improvement project. A Canadian municipal transit authority-Strengthened decision-making capabilities and cost controls. Led operations analysis and identified $30M-$60M in potential expense savings from examination of all back-office procedures and operational infrastructure. Department of Justice at Federal Prison Industries (UNICOR) -Lean Factory engagement leader. Enhanced productivity; brought on-time delivery across several projects up 50% with improved quality. Led leadership training and coaching for Black/Green Belts in 5 UNICOR facilities. Washington Transit Authority Task Force Member-Examined board governance challenges. Facilitated high-level task force board meetings. Spring 2010. 2006 2008

ENGAGEMENT DIRECTOR (GEORGE GROUP ACQUIRED BY ACCENTURE)

Key Responsibilities: Leveraged expertise across organization transformation, business process improvement, Lean Six Sigma and change management expertise in transformation projects to win, promote, and lead high-profile consulting initiatives for this professional services firm targeting the federal government services market. Captured new clients through presentations, conferences, workshops, and proposals. Assisted with business development. Led and managed subsequent client engagements. Managed project staffing, scheduling, milestones, client relations, consultant performance, and scope expansion. Hired, on-boarded, and directed junior consultants.

Accomplishments/Sample Engagements: Army, Navy, Air Force, Marines, and Guard/Reserves- Intensified Lean Six Sigma expertise and resulting quality. Trained senior leaders, Black Belts, and project teams in in cutting-edge tools and assessments. Office of Inspector General (U.S. House of Representatives) - Educated auditors on business process improvements, facilitated application of Lean Six Sigma to audit processes; inspired follow-on project success and shift in traditional auditing practices. US Army: Directed large-group projects. Managed deployment in several commands as part of $100M project with approximately 60 professionals. US Coast Guard Finance Center: Introduced Lean Six Sigma concepts and gained access to additional project opportunities after training 30-40 civilian accounting staff. Led/coached AP/AR improvement teams Influenced company reputation and grew intellectual property around core business expertise-created and led workshops, presentations, and conferences. 1995-2006

KPMG/ KPMG CONSULTING (BEARINGPOINT)

Chicago, IL BearingPoint Inc. was one of the worlds largest providers of management and technology consulting services to Global 2000 companies and government organizations in 60+ countries. HDQ: McLean, VA. 17,100 employees. Revenues (2004) $3.5B.

SENIOR MANAGER, BUSINESS TRANSFORMATION & CHANGE GROUP KEY RESPONSIBILITIES: Leveraged expertise across organization transformation, business process improvement and change management expertise in transformation projects to win, promote, and lead highprofile consulting initiatives. Captured new clients through presentations, conferences, workshops, and proposals. Assisted with business development. Led and managed subsequent client engagements. Managed project staffing, scheduling, milestones, client relations, consultant performance, and scope expansion. Hired, on-boarded, and directed junior consultants.

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Accomplishments/Sample Engagements: Managed multimillion-dollar organizational transformation and change management projects for corporate and government clients. Increased client productivity and employee engagement with all-encompassing transition strategies. Promoted from Manager based on history of results and large-team leadership. Directed 7 Master Black Belts, Black Belts, and administrative staff members. Subject Matter Expert to executives and client teams implementing Lean Six Sigma at DOD branches. Conducted executive coaching and workshops; created process improvement strategy and detailed implementation plan to support thousands of employees in Finance Accounting Service. Air Force and Navy- Administered change management strategy and execution as part of large, highstakes transformation programs across logistics management and back-office business processes. The Coca-Cola Company. Operations: Oversaw supply chain risk assessment delivery, added and implemented capability to assess 220+ product-related risks, process quality, and supply chain elements. Headed organizational transformation initiatives designed around significant change (M&A, growth, or technology for clients such as Bank of America, Bax Global Air Express, Osram Sylvania, Hussman, Philip Morris, and Rust-Oleum:). Created strategies for managing whole-organization transitions. Coordinated and ran BearingPoints quality curriculum development, organizational change, and benchmarking projectsbringing in wholesale changes that quickly increased client productivity

COUNCIL FOR CONTINUOUS IMPROVEMENT

1994-1995

San Jose, CA A consortium established in the early 1990s to foster increased American competitiveness through the spread of quality management practices. Founding members included IBM, Lockheed, Motorola, and other major American industrial players.

DIRECTOR EASTERN, SOUTHWEST & MIDWEST REGIONS KEY RESPONSIBILITIES: Provide member support, plan, execute training conferences and workshops Accomplishments: Grew membership and services in 2 new regions. Supported rapid adoption of quality practices by 45-member organization, including quality system maturity assessments, educational programs, quality-related courses, conferences, seminars and consulting services at non-profit consortium. SQUARE D COMPANY 1989- 1994

Palatine, IL American manufacturer of equipment used to control and distribute electric power. In 1991, the company was acquired and became a subsidiary of Schneider Electric.

MANAGER, TOTAL QUALITY EDUCATION / MANAGEMENT KEY RESPONSIBILITIES: Educated leaders in management development, managed $900K training budget, and oversaw customer, distributor, and supplier quality training throughout 26 global plants and field sales offices. Accomplishments: Developed/deployed company-wide quality curriculum to support Baldrige quality initiative. Developed and deployed numerous HR processes including performance management system, talent management and succession planning EDUCATION Michigan State University, East Lansing, MI Masters of Arts National Lewis University, Evanston, IL Certificate of Advanced Studies, Adult & Continuing Education Grand Valley University, Allendale, MI BS- Management CERTIFICATIONS, AFFILIATIONS& PUBLICATIONS

WILLIAM ENGLEHAUPT
Six Sigma Master Black Belt Lean Master Project Management Professional (PMP) Project Management Institute Accenture QA Executive (Audit Engagement Quality Assurance) Executive Program Viticulture/Enology, University of California, Davis Senior Member, American Society for Quality (ASQ) Associate Member, Society for Human Resources Management (SHRM)

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An Action Guide to Making Quality Happen, Damelio & Englehaupt - Articles: ETI, HR Development. Building High Performance Government through Lean Six Sigma : Chapter Contributor, McGraw Hill (2011)