Scribd Logo
Upload

Welcome to Scribd!

  • 104 views

    Case Studies 8

    Uploaded by

    Kapildev
    The document describes a quality improvement process to address problems with a help desk. The process involves defining and quantifying the problem, suggesting the cause, and proposing a solution. It also asks how usual mistakes in software development arise and how to build an effective team. Finally, it asks about metrics for various aspects of software quality.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC or read online from Scribd

    Case Studies 8

    Uploaded by

    Kapildev
    104 views4 pages
    The document describes a quality improvement process to address problems with a help desk. The process involves defining and quantifying the problem, suggesting the cause, and proposing a solution. It also asks how usual mistakes in software development arise and how to build an effective team. Finally, it asks about metrics for various aspects of software quality.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document describes a quality improvement process to address problems with a help desk. The process involves defining and quantifying the problem, suggesting the cause, and proposing a solution. It also asks how usual mistakes in software development arise and how to build an effective team. Finally, it asks about metrics for various aspects of software quality.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC or read online from Scribd
    Download as doc
    104 views4 pages

    Case Studies 8

    Uploaded by

    Kapildev
    The document describes a quality improvement process to address problems with a help desk. The process involves defining and quantifying the problem, suggesting the cause, and proposing a solution. It also asks how usual mistakes in software development arise and how to build an effective team. Finally, it asks about metrics for various aspects of software quality.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC or read online from Scribd
    Download as doc
    of 4

    CSQA R-II Subjective Questions-8 Duration: 1 Hour

    1. A help desk in a network control organization received the following problems during a day and
    the network administrator resolved them as follows -
    Problem Reported
    1. Terminal Keyboard locked
    2. Terminal 123x is hung
    3. Terminal shows no cursor on the screen
    4. Unable to start a session
    5. Unable to print from e-mail
    6. Terminal 324x can't access menu
    You have been assigned to lead a quality improvement team to improve the help desk process.
    Briefly describe the steps in your quality improvement process, then briefly execute theses steps to
    illustrate the execution of each step. As you execute your quality improvement process steps, perform
    any analysis needed and indicate any conclusion/ recommendations that result from your analysis.
    At a minimum, you should define and quantify the problem(s), suggest a cause and a solution to the
    problem needed.

    2. Where do you think the usual mistakes in a software development cycle arise from?
    CSQA R-II Subjective Questions-8 Duration: 1 Hour

    3. What are the 4 phases of team building? How will you solve the problems those will appear in
    the team building process?

    4. The managers are of the opinion that the team shall not perform reviews on the products they
    produce, but have external persons doing it to have additional checks on their team’s work.
    Also, this would help ease project pressure. How would you react and why?
    CSQA R-II Subjective Questions-8 Duration: 1 Hour

    5. Identify the internal customers and their relevant work product(s) in each stage of SDLC other
    than the final/end user.

    6. A potential customer of your organization requires software that can be provided only with new
    tools/technology, not currently available in your organization. Your management has decided
    to accept the contract. How should the project be planned for successful completion?
    CSQA R-II Subjective Questions-8 Duration: 1 Hour

    7. Give Suitable metrics for

    i) Usability

    ii) Defects

    iii) Maintainability

    iv) Customer Satisfaction

    v) Software Reliability

    vi) Completeness of testing

    vii) Process Quality

    viii) Product Quality

    ix) Management’s Commitment to Quality

    x) Training

    xi) Scalability

    xii) Portability

    You might also like