FAQ

Should you require information or help, the best way to contact us is via our Client Relations Service on +44 800 279 51 10, from Monday-Friday, 9am - 6pm and Saturday, Saturday 8am - 4pm, where one of our ambassadors will be happy to assist you.

Alternatively, please use this contact form and we shall endeavour to reply to you as soon as possible. 

We encourage all applications from interested candidates with a strong passion for the Piaget brand and heritage.

Please consult all of our open positions by visiting the Careers section of our website or our LinkedIn page.

Simply create your candidate profile with us online by answering a few short questions. You may also create job alerts for your desired career search to ensure you will be informed as soon as a suitable position becomes available.

Our creations are sold exclusively in our boutiques and our network of authorised retailers. You can find the full list with their opening hours, product offers and contact details by using the Find a Boutique feature on our website. 

Piaget creations are also available to purchase online directly on our website or via telephone with our Client Relations Service. Please feel free to make contact with them for any information.

Piaget is committed to creating a sustainable future for business, society and the environment. 

To discover our Corporate Social Responsibility policy, kindly visit the CSR section of our website by clicking here.

At Piaget, our top priority is the health and safety of our valued customers, teams and communities.

At all times, our boutiques are operated according to the safety and health standards advised by the local authorities. The full adherence to these standards is guaranteed also in our e-commerce and customer service operations. Please contact your nearest Boutique to learn more about the specific precautionary measures in place or leave us a message in the Contact us section of our website.

There are two ways of subscribing to our newsletter: 

• Create an account and accept to receive information about Piaget by ticking the checkbox at the bottom right of the form.
• Subscribe to our newsletter in the Newsletter section of our website.

To unsubscribe from our newsletter you may choose one of the options below: 

• Click on the unsubscribe link provided in the footer of the newsletter you receive or contact us by e-mail indicating you no longer wish to receive our newsletters.
• Contact us using your preferred communication channel in the Contact us section of our website.
• Update your preference in your Piaget account. You will find it in "My Personal Information". 

Please, note that there may be a delay before the unsubscription is taken into account and you may continue to receive newsletters up to 48 hours after.

You can easily create your account online by clicking on “My Account” from the menu and selecting the option “Create an account”.

Alternatively, our Client Relations Service will be more than happy to help you create your Piaget account via telephone.

It is not a requirement to have a Piaget account and you can proceed with your online purchase as guest. However, creating a Piaget account will enable you to enjoy added benefits such as following your online orders and creating a wishlist of the pieces you have your eye on.

Sign In to your account. 

Go to "My Personal Information" to update your personal information and newsletter subscription preferences. 

Go to "Address Book" to update or create billing and delivery addresses for your Piaget online purchases. 

Go to "Wishlist" to review and edit Piaget creations that you have added to your wishlists.

In the event you have forgotten your password, you can simply go to Recover my Password and enter your email address associated with your Piaget account. Once you have submitted the request, you will receive an email with a link to reset your password.

Yes, all data and payment information submitted through our E-Boutique is safely secured by SSL encryption. 

For further details regarding data use, kindly refer to our Privacy Policy.

Piaget offers a selection of creations immediately available online. You can identify them by the "Add to Bag" button displayed next to them or by ticking the "Available for purchase online" option in the catalogue.

The order process has 4 stages:

1. Once you have found the creation you would like to purchase, click on the "Add to Bag" button to place it in your shopping bag. 

2. Sign in to your own account or continue as guest by entering your information: shipping method, receiver’s name and delivery address.

3. Complete the payment information.

4. Review your order and submit the payment. Your order is placed as soon as you receive an order number on the confirmation page.

Should you find a creation that is not available for purchase online, please contact our Client Relations Service who will do their upmost to source it for you and assist with the purchase via telephone.

Please contact our Piaget Client Center on +44 800 279 51 10 or visit the nearest Boutiques, which can be found here.

Piaget offers a large selection of creations which can be ordered via telephone. You can identify these creations by the "Call to buy +44 800 279 51 10 " button displayed next to them.

Once you have found the creation you would like to purchase, please contact our Client Relations Service who will do their utmost to source it for you and assist with your purchase.

You can also contact them at any time for advice and ask questions regarding the purchasing process.

You are able to verify the status of all your orders made online or via telephone by signing in to My Account.

Access your account by using your email address and password and click on the "My Orders" section.

For any further information, you can contact our Client Relations Service. 

In the event of having used the checkout as a guest, our Client Relations Service will be pleased to provide you the status of your order.

Please note that if you have created your account online after having placed an order using the checkout as a guest, that particular order will not appear in your account. 

Yes, you can purchase online with your mobile. The selection of creations available for purchase is identical to those available on our website.

Only a selection of Piaget creations can be purchased immediately online.

These creations display an "Add to Bag" button on the respective product page and can be filtered in the collection page by using the filter "Available for purchase online". 

Watch straps are available for purchase via telephone.

Please contact our Client Relations Service who will assist you with the purchase.

Depending on the model, you have the possibility to change the strap the watch originally comes with. 

Please contact our Client Relations Service on +44 800 279 51 10 for more information.

For watches, metal bracelets and leather straps can be adjusted for you.  

Please contact us on +44 800 279 51 10 for more information.

Due to the limited number of our pieces, we do not offer product reservations

Yes, Piaget allows you to modify or cancel your order until the order has been sent.

Should you wish to request an order modification or cancellation, please contact our Client Relations Service.

Every order is beautifully gift-wrapped in a Piaget box and comes with a blank gift card.

You can personalize the message during the checkout process by ticking the "Gift Message" option or you can ask our Client Relations Service for assistance if required.

Identifying the exact ring size may depend in particular on the ring model. 

We therefore invite you to consult the Sizing Guide available on our website.

When sizing for a Possession ring with a ring width of 6 mm and up, we recommend you opt for the larger size if your finger is in between two sizes.

For any questions or queries, you may also video chat one of our advisors, who will be pleased to assist you with your request.

No, unfortunately, engagement rings cannot be purchased online nor via telephone. We have made them available via a limited number of Piaget boutiques.

Please contact our Client Relations Service should you need more details about your nearest Piaget boutique.

Yes, Piaget does offer to engrave certain rings as a complimentary service available within the first 3 months of purchase.

The engraving option is displayed on your My Shopping Bag page.

Should you wish to include an engraved message on your ring, please click the "Engrave a Message" button on the My Shopping Bag and enter your personal text.

Your ring will be engraved with the text provided, so please make sure to review the spelling and content of the message before finalizing your order.

Should you discover a spelling error in your message after having placed the order, please contact our Client Relations Service to have it corrected.

Yes, engraving services are offered within three months of purchase from our E-Boutique. Please contact our Client Relations Service on +44 800 279 51 10 for more information.

Yes, every order placed online or via telephone comes with a blank gift card which can be personalized.

You can add your gift message during the checkout process by ticking the "Gift Message" option or by asking our Client Relations Service.

Yes, shopping online is a simple and secure process at each stage from making an order to delivery.

No, our E-Boutique does not offer gift vouchers at this time.

Piaget accepts safe payment on its website via credit card (Visa, MasterCard, Amex, Union Pay), Bank transfer and Paypal. Klarna financing is also available in Sweden, Netherlands and Belgium and Twint in Switzerland.

Yes, Piaget is 100% committed to the protection of your payment details.

We use advanced encryption technologies when processing any payment information.

For more information on how we protect your personal information, please refer to our Conditions of Sales.

The currency you pay in will depend on the country where you make your online purchase.

Unfortunately, orders must be paid in full via a single payment method.

If you pay via credit card, debit card or PayPal, you will be charged at the time of shipment. If you pay via bank transfer, you choose when you pay.

Yes, an electronic invoice will be sent to you by email as a pdf attachment after the order has been made.

You may also request a paper invoice during the payment process with your advisor

Your creation can be delivered to a private address in one of the following countries: France, United Kingdom, Ireland, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, Germany, Austria, Italy, Spain and Portugal.

It can also be collected from a selected number of our boutiques.

We do not charge any shipping fees. Piaget shipping services are always complimentary.

We ship to the following countries: France, United Kingdom, Ireland, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, Germany, Austria, Italy, Spain and Portugal.

​DHL, UPS and TNT are our shipping partners.

No, unfortunately we do not ship to PO boxes.

Yes, your creation can be collected in one of our following boutiques: New Bond Street (London), Paix (Paris) or Vendôme (Paris).

Orders typically take 4 days to be delivered. However, as a result of the public health emergencies caused by the outbreak of COVID-19, you may experience unexpected delays.

Yes, the tracking number will be communicated in the email informing you of delivery.

If you have a Piaget account, you will be able to check the delivery status in the section "My Orders" located in your account.

Yes, you may select a delivery address which is different from the billing address for the purpose of sending a gift.

Please note that every order placed online or via telephone is beautifully gift-wrapped in a Piaget box and comes with a gift card which can be personalised during the checkout process.

The printed invoice (if you request one) will be always sent to the billing address.

Yes, your shipment is insured by our transporter and a signature will be asked for upon delivery.

Yes, within 30 days from the date of receipt of your creation.  

You can exchange or return any order purchased online or via telephone and the service is complimentary with the exception of orders that have been customized (e.g. engraved creations), such orders cannot be returned nor exchanged. 

Should you wish to return or exchange a creation within the 30 day return period, we invite you to contact our Client Relations Service on +44 800 279 51 10 via telephone who will coordinate the entire return/exchange process with you.

This is the number that authorises you to return or exchange your creation. It will be sent to you by email when you submit a return request.

Please contact our Client Relations Service via telephone or by email should you require more details.

Yes, the return fee is covered by Piaget when shipping with our chosen partner.

Please note that personalized creations cannot be returned nor exchanged.

You will be refunded within 2-3 days of the date that we receive your returned order, if it meets our quality check in accordance with our Conditions of Sale. The refund will be made to the same card or account used by you at the time of purchase.

Once your package has been collected, you may track your return via the tracking number provided by the Carrier. 

In order to do this, you must insert the return tracking number in the Carrier website. We advise you to keep your receipt until the return confirmation is received by email.

For high value orders, specific transportation may need to be organised. In this case, please contact our Client Relations Service on +44 800 279 51 10 for more information on the tracking of your return.

A creation returned to Piaget is submitted to a strict quality check.

If the creation you return does not meet our quality standards for returned creations, Piaget will return the creation to your address at your own cost, in accordance with our Conditions of Sale. 

Please refer to our Conditions of Sale for more details.

The authenticity of a Piaget creation can only be determined by a qualified Piaget specialist during a service in one of our service centres or by a reputable auction house such as Christie's, Antiquorum or Sotheby's.

It is advised to only purchase Piaget creations from official Piaget boutiques or authorized retailers, as every new Piaget watch or piece of jewellery comes with a warranty card issued by Piaget. 

No, Piaget does not provide any certificates of authenticity.

However, as an alternative, Piaget can provide you with a certificate for insurance value.

To avoid counterfeits, we strongly suggest that you always purchase your Piaget creations from Piaget boutiques or authorised retailers. 

In the event that your Piaget creation is currently available in a Piaget boutique, we can provide you with its current recommended retail value for a new creation purchased at a Piaget boutique or authorised Piaget retailer.

However, if your creation is a vintage piece, Piaget is not able to provide you with a quoted value since it depends on the supply and demand in the watches and jewellery market.

Therefore, only a professional specialised in antique pieces will be able to provide you with an accurate estimate of its value.

If you wish, you can also visit one of our boutiques where one of our sales associates will be happy to assist you with your request. 

Some Piaget jewellery creations are very delicate and require special precautions. Therefore, please avoid certain situations that might damage your jewellery, such as:

• when washing your hands;
• during a sporting activity;
• on the beach;
• in situations leading to intense thermal shocks (e.g. sauna);
• when performing household tasks with corrosive products;
• when gardening or performing any manual activity; 
• when applying your makeup and perfume.

Store your jewellery in its original box or carefully wrap it separately and place it in a Piaget travel pouch (available from boutiques), to prevent it from being scratched.

Visit the Taking Care of your Jewel section of our website for more care advices. 

To preserve the appearance and movement of your watch, avoid any thermal shocks, vibrations and contact with solvents.

Exposure to sunlight, chemical products, extreme temperatures or to magnetic fields might place the optimal working order of your timepiece at risk.

For this reason, we highly recommend that you consult the detailed care advice on our website under the Taking Care of your Watch section. 

As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined.

To track the status of your repair, kindly contact the Boutique or authorised retailer where you submitted your creation for service. You may also contact our Client Relations Service at +44 (0) 800 279 51 10 with your repair number. 

No, to avoid possible deterioration of the movement of your watch, Piaget does not recommend that you wear your timepiece when practising sports that may lead to frequent strong vibrations and impacts.

Our luxury watches are precision instruments and repeated, sharp impacts may have a negative influence on movement accuracy or even cause damage.

In everyday life, we increasingly come into contact with magnetic fields. Magnets (from the fridge, from a handbag, etc.), televisions, Hi-Fi equipment and electrical household appliances such as microwaves can affect the correct operation of your watch. While they will not actually damage your watch, they may alter its precision or even cause it to stop.

If you have any doubts, take your watch to your nearest Piaget boutique or authorised retailer to be checked.

With the exception of a few specific models (especially some vintage models), Piaget watches are designed and crafted to guarantee water-resistance to at least 30 metres. However, the functions, push-pieces and crown on your watch should not be operated underwater. 

In the event of persistent condensation underneath the crystal, we recommend that you have your watch checked. Non-water-resistant watches are resistant to dust and ambient humidity. However, they should not be brought into contact with liquids or subjected to high-humidity environments such as inside a sauna. The water-resistance of your watch may be affected when exposed to extreme temperatures, sudden atmospheric changes (e.g. sauna), cosmetics, cleaning products or perspiration. 

Make sure to always rinse your watch in fresh water after you have been swimming in the sea or in a pool. Additionally, try as much as possible to avoid submerging your leather strap in water as humidity might accelerate your strap's ageing process. 

For more preservation and care advice, we highly recommend that you consult the Taking Care of your Watch.

To ensure optimum performance, we recommend that you fully wind your mechanical watch once a day, ideally at the same time. When you wind it, make sure you do not force the crown when it stops, as this could seriously damage the movement.

It may happen that on some days you have too little activity to guarantee ideal winding conditions for your watch's automatic movement.

In case the problem happens in other circumstances, the power reserve of your watch should be tested by a Piaget boutique or authorised retailer.

Yes, the date must never be set between 9 p.m. and 3 a.m., otherwise the mechanism may be damaged. It is during these hours that the pinions position themselves to automatically change the date. Be especially careful to always change the date outside of this time zone.

The battery lifetime depends on the model and usage. In theory, the battery of your Piaget timepiece needs to be replaced every 2 years on average. Our watchmakers can quickly perform this simple service for you during a routine check.

We strongly advise against leaving a dead battery inside a Piaget watch for long periods of time to avoid any damage.

Straps are vulnerable to the acidity of skin, perspiration, temperature changes, long exposure to sunlight and cosmetics. Our straps are precious creations and require some care in order to keep them in the best possible condition. We recommend that you avoid contact with water or any other liquids that might cause damage.

To provide maximum protection for your strap, we highly recommend that you consult the detailed care advice on our website under the Taking Care of your watch section.

To order a new strap, please contact your nearest Piaget boutique or authorised retailer. 

Yes, it is possible to personalise your Piaget watch. We offer numerous watch straps or bracelet combinations with several options of colours, finishes, buckles, etc.

You may also choose to engrave your watch depending on the model.

Any modification request should be approved by a Piaget boutique or authorised Piaget retailer.

If any modification is performed by a non-authorised service centre, Piaget will no longer be able to service your watch.

To accessorise your watch, please take it to your nearest Piaget boutique or authorised retailer. 

Yes, Piaget offers you the possibility to engrave your jewellery free of charge when requested within the 3 months following the purchase date.

Engraving feasibility depends both on the model and on the desired engraving. We therefore recommend that you take your creation to your nearest Piaget boutique.

If you wish to service your jewellery, we invite you to visit your nearest Piaget boutique.

You can also get in touch with our Client Relations Service for guidance.

In the event that your Piaget Possession jewellery has ceased to turn, please bring it to your nearest Piaget boutique. This problem might appear following repeated or sharp impacts.

Yes, regular polishing will help to restore your creation close to its original condition. It is carried out entirely by hand by highly experienced polishers. A polishing service removes an extremely fine layer of metal; this is why jewellery should only be polished when necessary.

Please visit the Servicing your Jewel section of our website for more details about Piaget's polishing service.

Yes, in most cases, Piaget rings, necklaces and chains can be adjusted.

However, it might not be possible for some models due to their very specific conception.

Please visit your nearest Piaget boutique for guidance and advice. 

If you wish to service your watch, we invite you to visit your nearest Piaget boutique or authorised retailer.

You can also get in touch with our Client Relations Service for guidance.

When the battery of your Piaget watch no longer works, it should only be replaced by a Piaget boutique or authorised retailer.

Regular maintenance by a Piaget boutique or authorised retailer is the best way to ensure the longevity of your creation. In everyday use, your watch might be subject to many stresses such as vibrations, impacts, dust, water, UV radiation, perspiration or fluctuations in temperature.

For this reason, we recommend that you have your watch serviced every three to four years.

For more details please visit the Servicing your Watch section of our website.

We recommend that you have the water resistance of your Piaget watch examined regularly, particularly in the case of regular sporting activity or if your watch frequently comes into contact with water.

Piaget's watchmakers or authorised retailers are authorised to carry out the regular maintenance and water-resistance services.

In the event that you would like to restore your vintage piece, please visit your nearest Piaget boutique or authorised retailer.

Such specific and highly qualified work may only be carried out by authorised Piaget retailers or by a team of specialists in the Piaget manufacture in La Côte-aux-Fées (Switzerland). When vintage pieces are restored, they recover their original performance.

Yes, even if you do not wear your Piaget watch very often, the mechanism can wear out with the time and should be inspected regularly.

For this reason, we recommend that you service your watch every three to four years, independent of usage.

With Piaget Care Program, all Piaget watches are guaranteed for a period of 2 years with possibility to benefit from a 6-year extension.

Please visit care.piaget.com to register your watch and enjoy the additional 6 years' warranty*, or contact our Client Relations Service should you need more information

*eligible watches should be registered to Piaget Care program within their original 2-year warranty plan.

Piaget watch warranty cards are only issued once.

In the event that you have lost your card and wish to activate the warranty, the invoice delivered by Piaget or by an authorised retailer is an acceptable replacement to do so.