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SAP HCM vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
9.0
SAP HCM support is helpful but often slow, with varied response times and mixed satisfaction based on task complexity.
Sentiment score
6.2
SAP SuccessFactors customer service experiences vary, with efficiency issues in urgent cases and a need for technical improvement.
Not all requests are attended to promptly.
Technical support from SAP is very good, and I would rate it nine out of ten.
Major support is provided by SAP itself.
 

Room For Improvement

Sentiment score
4.9
SAP HCM struggles with outdated UI, integration issues, high costs, limited configurability, and lacking talent management, usability, and support.
Sentiment score
4.3
SAP SuccessFactors requires better analytics, integration, UI, localization, flexible pricing, and advanced mobile features to compete effectively.
SAP HCM needs to be more customizable to fit unique organizational processes.
We are able to optimize a lot of processes but there is always room for improvement.
The organizational management (OM) side needs improvement due to frequent reorganization.
 

Scalability Issues

Sentiment score
7.8
SAP HCM is scalable for global enterprises, efficiently handling diverse operations and adaptable to various organizational sizes.
Sentiment score
7.9
SAP SuccessFactors is scalable, effectively supporting large companies with cloud infrastructure, though some modules have limitations.
SAP HCM is quite scalable.
 

Setup Cost

Sentiment score
7.0
SAP HCM is costly yet valued for features; pricing varies by region and users, with extra costs for customization.
Sentiment score
5.4
SAP SuccessFactors offers a comprehensive suite but is costly, suited for medium to large enterprises with flexible pricing options.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
 

Stability Issues

Sentiment score
7.6
SAP HCM is praised for stability and reliability, particularly in cloud versions, despite occasional on-premises challenges.
Sentiment score
7.5
SAP SuccessFactors is generally stable, with occasional regional challenges primarily related to data centers and integration.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
 

Valuable Features

Sentiment score
7.7
SAP HCM enhances productivity with global payroll solutions, HR integration, and seamless SAP SuccessFactors performance management.
Sentiment score
8.1
SAP SuccessFactors excels in HR management with integration, customization, AI features, and collaboration, ensuring flexibility and usability.
Capturing all the attendances and absences is a huge task that must be completed before running payroll.
The integration provided by SAP between different modules is very good.
 

Categories and Ranking

SAP HCM
Ranking in Talent Management
3rd
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Benefits Administration (3rd)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
93
Ranking in other categories
Talent Acquisition (1st), Global Payroll (2nd)
 

Mindshare comparison

As of December 2024, in the Cloud HCM category, the mindshare of SAP HCM is 16.5%, up from 15.8% compared to the previous year. The mindshare of SAP SuccessFactors is 23.6%, up from 21.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Kumar-Saurav - PeerSpot reviewer
Allows you to generate reports, easy integration and offers out-of-the-box support
The limitation of HCM compared to new-era human capital management solutions is the cost. While those solutions offer similar features at a lower price, they are not typically used by large enterprises. However, for small and medium enterprises, the HCM licensing and maintenance costs are quite high. There are numerous solutions like Zoho and Odoo that offer subscription models at a much lower cost, even as low as $10. This significantly impacts SAP's market share, especially among smaller businesses. The high cost is the main reason why it's not widely adopted by smaller businesses. Currently, it's largely used by big enterprises, and only a small percentage of SAP users actually utilize HCM, even though they might be using other SAP modules. The small organizations are not keen on using it.
Wael Elsagh - PeerSpot reviewer
Offers many useful modules and integrations, and helps companies adhere to best practices
The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform. Many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus. Another positive for SuccessFactors is how it provides pre-defined best practices for building the solution, with plans that take you from A to Z directly. You don't need to build anything from scratch when you're using their implementation best practices for configuring the system. Within these best practices, you also have a range of options for customization, such as with the Metadata Framework (MDF) and the Business Rules feature where you can create various conditions when it comes to managing customers.
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Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
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Answers from the Community

NC
Jan 25, 2024
Jan 25, 2024
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is to simplify the process, giving life back to HR systems so that they can be more modern and flexible, and rely more on the heart of HR – the employee. On the other hand, while SF is technically less ...
See 2 answers
YZ
Sep 6, 2021
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is to simplify the process, giving life back to HR systems so that they can be more modern and flexible, and rely more on the heart of HR – the employee. On the other hand, while SF is technically less complex than SAP HCM, it also has significantly less capability, particularly when it comes to integration with other SAP modules. For example, while SAP's integration between the SAP Project system and the SAP HCM process is robust, SuccessFactors' integration is limited and still in its early stages. In all circumstances, SAP SF represents the future of HR, with a highly promising road map. I believe that if SAP continues to create more features, SF will have greater functionality than SAP HCM in 5 years.
Kseniia Gravis - PeerSpot reviewer
Jan 25, 2024
So are you striving to successfully deploy and utilize SAP systems to centralize data, streamline operations, gain real-time insights and achieve business efficiency? SAP applications are the backbone of every business. We also discuss the best SAP implementation process as an ideal solution for such problems: https://www.cleveroad.com/blog/why-outsource-sap/ 
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
8%
Energy/Utilities Company
5%
Educational Organization
49%
Computer Software Company
7%
Manufacturing Company
5%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
What is your experience regarding pricing and costs for SAP SuccessFactors?
The solution is expensive. However, it increases the company's value, making the cost worthwhile in the long run.
 

Comparisons

 

Also Known As

SAP Human Capital Management
SuccessFactors
 

Learn More

 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about SAP HCM vs. SAP SuccessFactors and other solutions. Updated: November 2024.
823,875 professionals have used our research since 2012.