Beyond the Holiday Rush: 5 Proven Strategies to Retain Your Customers
Fluent, Inc
Fluent empowers brands to acquire and retain customers across the entire omnichannel marketing experience.
Thanksgiving marks the start of a busy season for eCommerce. But here’s the real question:
How will you retain all those holiday shoppers once the sales end?
Because here’s the thing: acquiring customers is just the beginning. Retaining them? That’s where long-term success lies.
Customer retention isn’t just important—it’s critical:
🔁 Repeat customers spend 67% more than new ones.
🛍️ Selling to an existing customer is 3x easier than acquiring a new one.
👋 And here’s a hard truth: customer churn costs US companies an estimated $168 billion annually.
This season, don’t let the holiday rush blind you to what matters most: building relationships that last beyond the transaction.
Whether it’s through personalized experiences, loyalty programs, or brand communities, the strategies you implement now can do more than drive revenue this year—they can set the stage for next year and beyond.
And we’ve made it simple.
We’ve outlined five actionable steps to help you keep shoppers coming back—long after the holiday buzz fades.
Curious how? 📍Start here: https://bit.ly/416TmOD