Venkataraman Subramanyan’s Post

Bajaj Finserv , Bajaj Finance Service Support This is extremely unprofessional, I raised a concern last month for non stop 10 calls every day. harassment. After that your people called to put my number in to DND. A month later, you guys again started calling. #BajajFinance, #bajaj I do not need a car, house or any OD. so for God Sake, stop these harassing marketing calls everyday. FYI - I never shared any interest in any of your schemes. Never. I know you purchase raw data for cold calling and keep calling customers till they die or stop using phones. For sure DND means nothing for you. So how do we proceed, Should I send a legal notice for privacy breach and harassment in the High Court. No private messages please. Let's go open and legal now.

Last week, my phone rang 17 times. It started on a normal Tuesday. I was doing some important work when my phone lit up for the second time in an hour. Unknown number, again! Spoiler alert: It wasn't urgent. It was yet another credit card offer. This wasn't an isolated incident. My week looked like this: - 8 calls from banks pushing loans, credit cards, and mutual funds - 6 real estate agents pitching properties - 2 insurance sellers promising "peace of mind" - 1 used car website asking if I want to sell my car The irony? They were destroying my peace with every ring. I've tried everything: ✅ DND activation (via telco and also individual companies) ✅ Emails to the companies ✅ Pleading with agents to take me off the database A relentless tide of unwanted sales pitches. I get it. India's market is huge. Companies are hungry for customers. But at what cost? Each call chips away at their brand. Each interruption pushes me further from ever using their service. Here's what companies need to understand: - Respect is the foundation of any relationship, including brand-customer. - Trust that when I need a service, I'll seek it out. - Focus on being remarkable, not unavoidable. Imagine a world where your phone ringing sparks excitement, not dread. Where companies compete on value, not volume of calls. That's the world I want to live in. That's the kind of company I want to buy from. Remember: Customer experience should be consciously crafted, not a byproduct of misaligned sales targets.

Selling to Stakeholders? Don't let hard facts intimidate you When I started to work as an insurance broker I was intimidated by people with high incomes. I thought that they must have so much more knowledge of,.. everything, because they make a sh*t ton of money, right? Wrong. You know why people want to talk to sales? Because they know that you know more than them. So don't get intimidated by people who make a lot more than you, are in the industry for dozens of years or who have fancy titles like Head of XXX or Chief XXX Officer. Of course these people know a lot about their specific field,.. but you are the expert of your product. So remind yourself: We all put our pants on the same way. We are all human. There are just some who know more on specific topics than others. But they want something from you. And not the other way around.

📣 Pros in Hiring Outsource Insurance Live Transfer Telemarketing Agents #1 Increase Conversion Rates: Aim to enhance the percentage of transferred calls that result in successful conversions, whether it's signing up for a policy, scheduling a consultation, or completing an application.

Every month, this message lands on my phone: “Consent Required” for a personal loan application I never made, followed by atleast 10 calls from Bajaj. Despite repeatedly clarifying I’m not interested, despite trying to distance myself from such activity, here it is again—an unauthorized request to process a loan, sent from Bajaj Finserv. Let me point out this screenshot as a stark reminder of a growing problem: our personal data being misused, our consent disregarded, and financial institutions—like Bajaj Finance—persistently harassing us with unwanted communication. This is more than an annoying pop-up; it’s a red flag for data privacy and ethical customer engagement. The frequency of such calls and messages goes beyond annoyance; it strains our patience and often redirects frustration toward the call center staff. These employees are doing their job, adhering to the targets and scripts they’re given. They, too, are caught in this relentless cycle. But where does accountability lie? With the companies themselves—Bajaj Finance in this instance—who have weaponized personal data to chase targets without considering consumer rights and boundaries. India’s telemarketing landscape offers an interesting paradox. It creates employment but, at the same time, often ignores the essence of meaningful customer service. The drive to hit “leads” over genuine customer experience is an approach that must change. Businesses like Bajaj Finance need to listen when we say “no” and respect our wishes when we decline their services. If companies want our trust, they must value our consent, not bombard us when we explicitly opt out. This is not just a call for better customer service; it’s a demand for respect and ethics in how businesses engage. #DataPrivacy #CustomerExperience #Telemarketing #ConsentMatters #EthicalBusiness #BajajFinance #ConsumerRights #India

Unsolicited Phone Calls #india (#people) There has been an increasing number of unsolicited phone calls received from tele-marketing firms undertaking outsourced work from big companies & firms namely PNB Housing Finance Limited , Pnbmetlife , Bajaj Finserv , Bajaj Allianz Health Insurance , Bajaj Finance Service Support , Axis Bank,Tata Capital , Union Bank of India , American Express ...etc . This is a problem faced by many ..... - Firstly there seems to be poaching of personal records between companies which is an #offence - Unsolicited calls in-spite of refusing to subscribe to the promotion is harassment - The calls are mostly from 3rd party services with unidentified callers, could be genuine or hackers taking names of these companies . I would like to believe its genuine promotional telemarketing calls. Have made note of numbers and will be forwarding it with names of individuals and company's for which they are telemarketing for further action - The numbers are mapped to a data base with names of individuals , A complaint will be registered in the name of the company & individual for harassment , with the numbers being made public - The numbers will also be shared with Telecom providers & the regulatory body of the Govt for further action Most calls are unsolicited providing Overdraft , Loan , insurance ...etc I am sure the above mentioned companies are desperate for business that they have to resort to such methods requiring punitive action. More information will follow with remedial measures individuals can take against such harassment. For Info....

Outbound is HARD. But the fact that so few people do it well means there is an incredible opportunity to stand out. Often: Phone Calls = Robocalls or Overseas Emails = Long, Irrelevant, Spammy Messages = Impersonal, About them Simply learning to talk to people like you would a colleague over lunch is going to make you stand out from the bots, spam calls, and noise. Be respectful. Be relevant. Be brief. #insurance #sales #outbound

🚨 Complaint Against Bajaj Finance Sales Team - Misleading Offers & Deceptive Practices 🚨 Dear Bajaj Finserv Bajaj Finance Service Support and LinkedIn Community, I am writing to bring attention to a concerning issue faced by a close friend of mine with the Bajaj Finance sales team. My friend was offered low-interest rates, long tenures, and flexible repayment options. However, once they proceeded with the offer, they discovered that these terms were not as promised. Specifically: The interest rate was much higher than what was initially communicated. The tenure was shorter than promised, creating a greater financial burden. The flexible payment options turned out to be much more restrictive than advertised. In addition to this, when my friend reached out to Bajaj Finance customer support to report the fraudulent activity, they were met with further frustration. The support hotline dedicated to fraud claims continuously pushed product advertisements through their IVR system instead of addressing the actual issue or providing a resolution. This experience has been deeply disappointing, as it reflects a lack of accountability and customer care from a leading financial institution. Misleading sales tactics and poor customer service are not acceptable, and no customer should have to endure this. I urge Bajaj Finserv, Bajaj Finance Service Support to immediately investigate this matter, correct the misleading offers, and improve their customer support processes to ensure that such issues are addressed promptly and professionally. If anyone has faced similar issues or has advice on how to escalate this further, I would greatly appreciate your input. Additionally, I am open to hearing from Bajaj Finance Service Support representatives who can assist in resolving this matter. Thank you for your time and attention. #BajajFinance #ConsumerProtection #FraudAlert #SalesMisrepresentation #FinancialServices #CustomerRights #CustomerServiceFail #BajajFinanceComplaint #FalsePromises #MisleadingOffers

Dear Policybazaar.com, I am in Germany and not in India but i have insured my mom and dad who are in India through policybazzar. Recently my mom has undergone a surgery and i am trying to claim the bills. Although i am paying the insurance more than three years, this is the first time i am applying for the claim and i being in Germany, totally disappointed because of following list of reasons. 1. I tried to reach customer care from my Germany number and the verfication process sends OTP to my Indian number. Although my Indian number is active and recieves SMS, how can i recieve the SMS when i am in call in another number. Most of the mobile phones, although it supports dual sim, during call the other sim card does not recieve SMS. The second option is recieveing the OTP through call which makes me more surprising because i am already in call. 2. For the above problem 1, i thought to update my mobile number to Germany number and i logged in to the website and i am not able to add my Germany number. I can add only the 10 digit mobile number. The country code is not considered. There is no place holder to enter my country code. 3. For the above problem 2 , i thought to go with my sister's number and ask her to take care of this process, i added my sister's number. but when i try to set ther number as primary number , the system does not allow me to edit my primary number. 4. Finally some how i reached the customer care and updated my mobile number and they said the number has been updated but i do not see it in the portal and when i try to initate the callback request, the customer care still tries to call my Indian number and i came to know that the number is not updated. If we have problem , we contact service desk. But if reaching service desk itself is a problem, then what should we do? I hope atleast this post is not ignored and if you need more details, pls feel free to reach me through linked in dm. Thanks.

A little fun in serious world of finance is okay. My interaction with COO of HDFC Life & Head of operations Bajaj Allianz General Insurance. CXOs have tremendous knowledge with decades of experience. Imagine if 10,000-20000 relationship managers get the pinch of that experience with AI in minutes. How would it augment sales & operations? Vaayu - AI for Finance & Sales product enables exactly that. Achal Mehra #ai #finance #indiatodaysummit