Varun Gupta’s Post

At upGrad Enterprise, we're excited to share our unparalleled expertise in Sales and Service capabilities that have transformed industries and empowered businesses to reach new heights of success. Our tailored solutions have made a remarkable impact across various sectors including #Automobile, #Manufacturing, #ConsumerDurables, and #BFSI industries. In the Automobile Industry, we've revolutionized sales strategies and enhanced customer service experiences, enabling our clients to streamline operations and accelerate revenue generation. With cutting-edge training modules and advanced analytics, we've empowered teams to adapt swiftly to market dynamics and exceed customer expectations. Leveraging our expertise, manufacturing companies have witnessed remarkable improvements in their sales efficiency and service delivery. Through customized training programs and strategic insights, we've facilitated smoother processes and optimized resource utilization, resulting in heightened productivity and profitability in the Manufacturing Sector. Our solutions have been instrumental in driving brand differentiation and fostering customer loyalty in the fiercely competitive Consumer Durables market. From sales force training to after-sales service enhancements, we've equipped businesses with the tools and knowledge needed to thrive in dynamic consumer landscapes. In the fast-paced world of BFSI, our expertise has empowered organizations to stay ahead of the curve. From refining sales techniques to enhancing client servicing capabilities, we've helped BFSI firms unlock new avenues for growth while ensuring compliance and regulatory adherence. At upGrad Enterprise, we're not just transforming businesses; we're shaping the future of industries. Our commitment to excellence and innovation continues to drive measurable results and create lasting impact. Ready to unlock your business potential? Let's connect and explore how upGrad Enterprise can propel your sales and service capabilities to unprecedented heights. Together, let's redefine success! 💼✨ #upGradEnterprise #SalesAndService #BusinessTransformation #Innovation #IndustryLeadership

### Do You Want to Improve or Redesign? The decision to improve or redesign a process is critical in driving sustainable growth and achieving organizational objectives. Here's how to determine when to improve or redesign and the factors to consider: ## Improvement vs. Redesign: Key Considerations # When to Use Incremental Improvement Stable Process: The process is functional but requires optimization to meet Critical Customer Requirements (CCRs) or Critical to Process (CTPs). Low Entitlement Level: Incremental changes can yield measurable results without significant overhaul. Efficiency Gains: Small process adjustments improve efficiency, reduce waste, or enhance quality. # When to Opt for Redesign (Creation Process) 1. Process Absence: No formalized process exists for the given function or goal. 2. New Product/Service: Introduction of a new offering requires a completely new process design. 3. Process Fragmentation: Multiple, inconsistent versions of the process are in use, leading to inefficiencies. 4. Entitlement Reached: Incremental changes are insufficient to achieve desired outcomes, as the process is at its performance limits. 5. Process Failure: The process consistently fails to meet CCRs or CTPs, requiring a fundamental redesign. 6. IT Implementation: Technology-driven transformations necessitate process re-engineering to align with new capabilities. # Steps to Define and Transition Analyze Opportunities Identify whether the current process can achieve the set goals. Assess if the process is operating at its maximum potential or "entitlement." Pinpoint whether existing challenges stem from fundamental flaws or inefficiencies. # Define Opportunities Review the charter and scope outlined for the improvement initiative. Build a robust project plan based on the analysis and findings. Determine whether to enhance the process or transition to creation for a redesign. # Guiding Questions to Decide Does the process meet CCRs or CTPs consistently? Are there signs of diminishing returns despite continuous improvements? Are multiple process versions causing inefficiencies or inconsistencies? Will technological changes fundamentally alter the process flow? By systematically analyzing opportunities and defining objectives, teams can make informed decisions about whether to pursue incremental improvements or transition to redesign. Both approaches, when aligned with business goals, foster continuous improvement and sustainable success. *If you want to know more contact* Sambhaji Satpute, Director & Business Coach. SMOT® India Tech Solutions Pune. & SMRG- Pan India Team [email protected]

Profitability is a key concern for MedTech today. One way management chooses to increase profitability is by driving efficiencies of the sales team by implementing a Customer Relationship Management (CRM) system. Unlike in Pharma, adoption of CRM in MedTech has always been a challenge. The following are key Change Management considerations MedTech companies can use as they roll-out CRM solutions: - Design: Has the system been designed for the rep or for management’s reporting needs ? - Phasing: Is the change being rolled out in a structured fashion or rushed to meet management's timeline ? - Training: Is it adequate ? - Listening: Is there empathy and understanding of sales rep during the change process ? - Incentive: Are the sales reps sufficiently motivated to make the change ? - Adoption: Are all other parts of the organization also using the system? With multiple implementation experiences of CRM in MedTech in Asia and Europe, Blue Box Advancements can be your partner in this change management. www.bluebox-adv.com

“Customer relationship management (CRM) should be looked at in a holistic manner, as an end-to-end customer service,” says Anubhav Gupta, VP – Wearables and New Categories at Noise. CRM was among the top 15 skills by job postings for both entry-level and mid-senior level professionals in India between January 2023 and March 2024, shows LinkedIn data. The top job occupations with this skill listed include Business Development Associate and Sales Specialist at the entry-level, and Business Development Manager and Sales Manager at the mid-senior level. Tune in as Gupta shares his insights on customer relationship management. And comment below: In what areas should one upskill to ace CRM? Check out the 2024 Guide to Kickstarting Your Career here: https://lnkd.in/CSR24_IN #LinkedInVideo #GetStarted

Even one of the actions mentioned when not executed well leads to huge customer loss. Excellent synopsis on the CRM! What is your one advice on CRM?

Hello Linkedin... (Note: This ad post is not for the job.) We are searching for genuine centers and startups for our newly launched domestic BPO campaign. Campaign Name: Domestic Product Uploading Scope of Work: Call the customers (retailers, distributors, and offline sellers) who want to upload and sell their products on the e-commerce site. Number of Seats: Min 10 - Max 100 Payout: Fixed Payout 30,000 /- Per Month Per Agent (Incentives also provided) Monthly Billing: 3 Lakhs Aprrox + Incentives (For 10 Agents) Payout Cycle: Monthly Client Support: Digital Data + Calling Data, Virtual Training, Lead Tracking CRM, Training and Support. Center Arrange: Normal Cell phone, Min 10 Agents, 10 systems, 4 MBPS Lease Line For more information, contact: Name: Pallavi Hota Contact Number: 9040014060 Mail Id: [email protected] Skype ID: bdm.richa #BPOServices #BPOProjects #outsourcing #OutsourcingServices #urgentrequirement #callcenter #callcentreproject #callcenterservices #voiceprocess #backendprocess #domestic #arcalling #aranalyst #xmlepub3 #epub3 #BITS #startups #experienced #centers #bpooutsourcing #BPO #Campaigns #bpoprocess #projects #Offshorecenter #Onboardingcenter #OutsourcingProject #Outsourcer #Consultant #Domesticampaign #Voicecampaign #ProjectOutsourcing

Service Excellence differentiates the Ordinary from the extraordinary. Today the main vector in all Bpos is Customer Satisfaction & Quality scores but many a times, we fail to achieve the same . The result - unhappy clients . In the long run it hurts the planned buisness expansion of the Organization. So the main question here is , where did it go wrong ?? The Employees got their salary month on month .All the managers were experienced . And they all had Six Sigma certifications or atleast aware of DMAIC & Lean tools to run the buisness. Daily , Weekly , Monthly reviews highlighted buisness needs , but still there was failure . First of all there is no magic formula or quick pill for Super Performance . BPO is people intensive buisness . You have a high Performing core base in the operations team which will support the future recruits . Attrition of the core team is not a healthy sign . For retaining , high performing assets , development activities are needed . RNR programmes and IJPs , PLIs need to be there . Early birds always catches the worms. Vision of the organization should be instilled within employees from the joining date .TNA needs to reflect Buisness needs and values .There will be poor or average performers .They cannot be just replaced as productivity is linked to head count.Those with skill issues can be always retrained . BQ Management should be robust & effective . Audit feedback should reach the employees regularly in cyclic pattern to enable them improve sincerely . The managers should be hold accountable for Team Performance . In many places , replying emails , client communication & creating dashboards is observed as their only Job which is incorrect. Managers should be measured for Team Engagement. Do they interact with their Teams on regular cyclic intervals .Do they remember the Top & bottom performers of their team by name . We deal extensively with freshers who are human beings not robots . Too much force exerted will break them towards attrition. You control attrition, you create buisness & process excellence simultaneously It is very simple , employees build the Brand . Have we invested in the right set of people to manage them . People should be motivated to perform rather than forced to deliver .Every single employee is important. You win their hearts , they will deliver the desired results !!!

Effective collaboration between sales and service teams is crucial for delivering exceptional customer experiences and driving business growth. Here are key strategies to foster this collaboration: >Shared Goals and Metrics: Align sales and service teams with common KPIs like customer satisfaction and retention. >Regular Communication: Facilitate open communication channels between teams to share customer insights and feedback. >Training and Knowledge Sharing: Conduct joint training sessions to ensure both teams understand each other's roles and challenges. >Feedback Loops: Establish feedback loops where service teams can provide sales with insights into customer pain points and preferences. >Technology Integration: Utilize CRM systems that integrate sales and service functionalities to streamline processes and enhance customer interactions. >Joint Strategy Sessions: Regularly hold joint strategy sessions to align on handling customer issues and improving the customer journey. >Celebrate Success Together: Recognize and celebrate achievements that result from collaborative efforts to reinforce teamwork and motivation. Meena Krishna Dilip PV aruunshetty.in Sureworks Infotech Pvt Ltd - India

🤷♂️ The IT and SaaS sectors in India continue to be dynamic, and brimming with opportunities. However, they also bring unique challenges, especially for Sales Development Representatives (SDRs) and Business Development Representatives (BDRs). In recent months, I’ve observed a few key trends shaping the job market: 📉 Market Saturation: With an increasing number of players entering the IT and SaaS space, SDRs and BDRs face intense competition to differentiate their solutions in a crowded market. 💻 Tech-Savvy Prospects: Prospects today are more informed than ever. This means traditional pitches often fall flat, requiring sales teams to bring real value and relevance in every interaction. 📊 Pressure on Metrics: With companies focusing on ROI, SDRs and BDRs often work under heightened scrutiny to meet aggressive KPIs like outreach volumes, lead quality, and pipeline contribution. 🌐 Evolving Buyer Journeys: Decision-makers now rely on a mix of digital research and peer recommendations before engaging with a sales rep. This shift demands SDRs and BDRs to adapt their strategies to connect earlier in the buyer journey. 🤝 Relationship Building in a Virtual World: While remote work offers flexibility, it also challenges reps to build trust and rapport over digital channels—a skill that’s critical but not easily mastered. So, what’s the way forward? 🔑 Upskilling: Whether it's mastering sales automation tools, understanding data analytics, or honing communication skills, continuous learning is non-negotiable. 📚 Personalization at Scale: Leveraging CRM insights to craft personalized outreach can be a game-changer in grabbing attention. 💬 Value-First Approach: Focusing on solving customer problems rather than just selling products will set SDRs and BDRs apart in a competitive landscape. Despite the challenges, the IT and SaaS industries remain exciting spaces for growth and innovation. By staying adaptable and customer-centric, SDRs and BDRs can thrive even in this ever-evolving market. What are your thoughts on the current challenges faced by SDRs and BDRs? How is your team navigating these changes? Let’s share ideas and grow together! #ITJobs #SaaSIndustry #SalesDevelopment #BDR #SDR #JobMarket

🌟 Invest in the Future with Estrella Dela Gente BPO 🌟 Are you looking for an opportunity to be part of a dynamic and rapidly growing industry? Look no further! Estrella Dela Gente BPO is excited to invite potential investors to join us on our journey to redefine excellence in the BPO sector. At Estrella Dela Gente BPO, we pride ourselves on delivering exceptional customer service, innovative solutions, and a commitment to excellence. Our team of dedicated professionals is the backbone of our success, and we are poised for even greater achievements with your support. Why Invest in Estrella Dela Gente BPO? 💼 Proven Track Record: With a strong foundation and years of experience, we have consistently delivered outstanding results for our clients. 🚀 Rapid Growth: Our innovative approach and commitment to quality have driven significant growth, and we are just getting started. 🌍 Global Reach: We serve clients from various industries worldwide, providing tailored solutions to meet their unique needs. 🔍 Focus on Innovation: We continually invest in cutting-edge technology and training to stay ahead in the ever-evolving BPO landscape. 🤝 Partnership Potential: By investing in Estrella Dela Gente BPO, you will be partnering with a company that values collaboration, transparency, and mutual success. We are seeking investors who share our vision and are excited about the potential to make a meaningful impact. Your investment will help us expand our operations, enhance our technology infrastructure, and continue to deliver exceptional service to our clients. 📞 Let's Connect: If you are interested in exploring this investment opportunity, please reach out to us for more information. We would love to discuss how we can work together to achieve great things. Join us in shaping the future of the BPO industry. Invest in Estrella Dela Gente BPO and be part of something extraordinary. #InvestmentOpportunity #BPO #BusinessGrowth #Innovation #CustomerServiceExcellence #InvestInTheFuture #EstrellaDelaGenteBPO