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#hiring Sr Technical Analyst, Houston, United States, fulltime #jobs #jobseekers #careers #Houstonjobs #Texasjobs #ITCommunications Apply: https://lnkd.in/gvivzC2e At Houston Methodist, the Senior Technical Analyst position is responsible for the continuity of IT services for end users through the timely response and resolution of routine and complex requests and concerns. Assignments for this position include IT technical support for hospital, physician office or Research Institute desktop computer environments as well as applications and related peripherals. The Senior Technical Analyst position responds to requests for installation, configuration and set up of new and replacement PCs and workstations. This position provides planning, technical leadership and project coordination to implement computer software, hardware and networks products, resolving technical problems. PEOPLE ESSENTIAL FUNCTIONSConsults with staff, end users and management to establish requirements. Independently analyzes software and hardware needs, recommending changes and upgrades as needed.Maintains positive working relationships with IT stakeholders and customers. Actively participates in meetings and provides meaningful contributions to drive decision making and next steps.Acts a resource in providing information to others in resolving IT issues.SERVICE ESSENTIAL FUNCTIONSResponds to routine and complex end user requests for configuration, set up and replacement PCs and work stations utilizing excellent customer service as defined by department standards.Partners with appropriate IT teams to resolve end user issues as reported. Escalates as appropriate.Keeps end users up to date on issue status and ensures timely resolution according to department guidelines.Refer major hardware or software problems or defective products to IT Management.Assists in managing project plans within technical scope of project. Serves as a resource and mentor to more junior staff.QUALITY/SAFETY ESSENTIAL FUNCTIONSDocuments, tracks and follows up on inquiries, incidents, problems and assigned service requests. Maintains records of daily data communication, transactions, problems and remedial actions taken according to department policy.Proactively researches potential solutions to complex incidents to provide technical assistance. Makes recommendations to improve efficienciesEnforces and promotes IT Security Policy through appropriate device installations and communication with end users.Consistently tests computer configurations to meet the customer's requirements and needs.FINANCE ESSENTIAL FUNCTIONSRole models effective time management and efficient utilization of department resources. Seeks out opportunities to increase efficiency and productivity for self and department. Supports team goals and metrics through efficient, timely and appropriate issue resolution.GROWTH/INNOVATION ESSENTIAL FUNCTIONSContributes to optimizing workfl

#hiring Sr Technical Analyst, Houston, United States, fulltime #jobs #jobseekers #careers #Houstonjobs #Texasjobs #ITCommunications Apply: https://lnkd.in/g8UcJxkr At Houston Methodist, the Senior Technical Analyst position is responsible for the continuity of IT services for end users through the timely response and resolution of routine and complex requests and concerns. Assignments for this position include IT technical support for hospital, physician office or Research Institute desktop computer environments as well as applications and related peripherals. The Senior Technical Analyst position responds to requests for installation, configuration and set up of new and replacement PCs and workstations. This position provides planning, technical leadership and project coordination to implement computer software, hardware and networks products, resolving technical problems. PEOPLE ESSENTIAL FUNCTIONSConsults with staff, end users and management to establish requirements. Independently analyzes software and hardware needs, recommending changes and upgrades as needed.Maintains positive working relationships with IT stakeholders and customers. Actively participates in meetings and provides meaningful contributions to drive decision making and next steps.Acts a resource in providing information to others in resolving IT issues.SERVICE ESSENTIAL FUNCTIONSResponds to routine and complex end user requests for configuration, set up and replacement PCs and work stations utilizing excellent customer service as defined by department standards.Partners with appropriate IT teams to resolve end user issues as reported. Escalates as appropriate.Keeps end users up to date on issue status and ensures timely resolution according to department guidelines.Refer major hardware or software problems or defective products to IT Management.Assists in managing project plans within technical scope of project. Serves as a resource and mentor to more junior staff.QUALITY/SAFETY ESSENTIAL FUNCTIONSDocuments, tracks and follows up on inquiries, incidents, problems and assigned service requests. Maintains records of daily data communication, transactions, problems and remedial actions taken according to department policy.Proactively researches potential solutions to complex incidents to provide technical assistance. Makes recommendations to improve efficienciesEnforces and promotes IT Security Policy through appropriate device installations and communication with end users.Consistently tests computer configurations to meet the customer's requirements and needs.FINANCE ESSENTIAL FUNCTIONSRole models effective time management and efficient utilization of department resources. Seeks out opportunities to increase efficiency and productivity for self and department. Supports team goals and metrics through efficient, timely and appropriate issue resolution.GROWTH/INNOVATION ESSENTIAL FUNCTIONSContributes to optimizing workfl

The Assignment: To identify a Senior Helpdesk Technician with engineering capabilities. The role encompassed managing endpoint tools, creating provisioning packages for diverse systems (Windows, Mac, iOS), scripting, providing helpdesk support, and automating manual processes. The Challenge: A deluge of unvetted resumes overwhelmed the hiring manager, hindering efficient candidate evaluation. Lengthy processes resulted in the loss of potential candidates to faster-moving opportunities. Lack of automation expertise within the existing team led to manual workflows, reducing helpdesk efficiency. Role expectations surpassed the Helpdesk Technician title, causing salary and title misalignments with potential candidates. Limited interview autonomy for team members impacted cohesive team dynamics. Click here to learn more: How Our Helpdesk Technician Transformed Team Productivity - Clearmont Technologies https://lnkd.in/eF6dS4jS Consider letting Clearmont streamline your hiring process. You can contact us here: https://lnkd.in/eEhaRK-g #ClearmontTechnologies #ITStaffing

It's National IT Professionals Day! 💻 Today, take a moment to consider the incredible dedication, innovation, and problem-solving skills of IT professionals around the world. From keeping our networks secure to troubleshooting issues in real-time - IT teams are the backbone of every modern organisation! Whether you're a CTO, software engineer, database administrator, or anything within the tech space - thank you for the dedication, long hours, and problem-solving skills that power our technology and keep businesses moving forward! #t2mresourcing #t2mtechnical #nationalITprofessionalsday #ITprofessionals #digitaltransformation #techinsights

As an infrastructure analyst/tech support engineer, one of the greatest disappointments in work is being unable to resolve a users' IT issue that stops them from continuing their work at first level. Clients who have important meetings/work to do soon will be easily frustrated by such unexpected issues. In these situations, the role of a support engineer becomes critical. Analysts should try all possible ways to find some backup option for users to continue some work.(For e.g.: If a company laptop is dead, help them setup teams/outlook on their phone/other devices so that they can attend important meetings or view important emails). Once escalation is done, proper communication should be given to next level teams handling the issue to make things faster if the user needs a fix ASAP. Some users might be annoyed by the fact that they need to contact their manager to inform them about these unable to work IT issues. In this situation, too, the analyst can become helpful by sending a short email to their manager giving them a very brief idea about the issue the user is facing, the present status of the case and steps taken to fix the problem soon. #customersatisfaction #supportengineer

Are you looking to hire a System Administrator or a System Engineer? It can be a difficult choice, as the two roles have a lot of similarities - but also some key differences. Demand has grown for a variety of professions in the ever-expanding field of information technology, including systems administrators, engineers, and architects. Even though each of them calls for a distinct set of abilities to support distinct capabilities, their daily tasks frequently overlap, particularly in smaller businesses where the three aren't always distinguished from one another. Despite having different job descriptions, the terms "systems engineer" and "systems administrator" in particular are frequently used synonymously. In this blog post, we'll delve into the nuances of each role, highlighting their unique characteristics, and exploring how they collaborate to ensure the efficient functioning of complex systems. #recruiting #systemsadministrators #systemengineers

The Assignment: To identify a Senior Helpdesk Technician with engineering capabilities. The role encompassed managing endpoint tools, creating provisioning packages for diverse systems (Windows, Mac, iOS), scripting, providing helpdesk support, and automating manual processes. The Challenge: A deluge of unvetted resumes overwhelmed the hiring manager, hindering efficient candidate evaluation. Lengthy processes resulted in the loss of potential candidates to faster-moving opportunities. Lack of automation expertise within the existing team led to manual workflows, reducing helpdesk efficiency. Role expectations surpassed the Helpdesk Technician title, causing salary and title misalignments with potential candidates. Limited interview autonomy for team members impacted cohesive team dynamics. Click here to learn more: How Our Helpdesk Technician Transformed Team Productivity - Clearmont Technologies https://lnkd.in/efbpsAkz Consider letting Clearmont streamline your hiring process. You can contact us here: https://lnkd.in/eiwtaAUN #ClearmontTechnologies #ITStaffing

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.