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#hiring Sr Technical Analyst, Houston, United States, fulltime #jobs #jobseekers #careers #Houstonjobs #Texasjobs #ITCommunications Apply: https://lnkd.in/g8UcJxkr At Houston Methodist, the Senior Technical Analyst position is responsible for the continuity of IT services for end users through the timely response and resolution of routine and complex requests and concerns. Assignments for this position include IT technical support for hospital, physician office or Research Institute desktop computer environments as well as applications and related peripherals. The Senior Technical Analyst position responds to requests for installation, configuration and set up of new and replacement PCs and workstations. This position provides planning, technical leadership and project coordination to implement computer software, hardware and networks products, resolving technical problems. PEOPLE ESSENTIAL FUNCTIONSConsults with staff, end users and management to establish requirements. Independently analyzes software and hardware needs, recommending changes and upgrades as needed.Maintains positive working relationships with IT stakeholders and customers. Actively participates in meetings and provides meaningful contributions to drive decision making and next steps.Acts a resource in providing information to others in resolving IT issues.SERVICE ESSENTIAL FUNCTIONSResponds to routine and complex end user requests for configuration, set up and replacement PCs and work stations utilizing excellent customer service as defined by department standards.Partners with appropriate IT teams to resolve end user issues as reported. Escalates as appropriate.Keeps end users up to date on issue status and ensures timely resolution according to department guidelines.Refer major hardware or software problems or defective products to IT Management.Assists in managing project plans within technical scope of project. Serves as a resource and mentor to more junior staff.QUALITY/SAFETY ESSENTIAL FUNCTIONSDocuments, tracks and follows up on inquiries, incidents, problems and assigned service requests. Maintains records of daily data communication, transactions, problems and remedial actions taken according to department policy.Proactively researches potential solutions to complex incidents to provide technical assistance. Makes recommendations to improve efficienciesEnforces and promotes IT Security Policy through appropriate device installations and communication with end users.Consistently tests computer configurations to meet the customer's requirements and needs.FINANCE ESSENTIAL FUNCTIONSRole models effective time management and efficient utilization of department resources. Seeks out opportunities to increase efficiency and productivity for self and department. Supports team goals and metrics through efficient, timely and appropriate issue resolution.GROWTH/INNOVATION ESSENTIAL FUNCTIONSContributes to optimizing workfl

https://www.jobsrmine.com/us/texas/houston/sr-technical-analyst/471419003

https://www.jobsrmine.com/us/texas/houston/sr-technical-analyst/471419003

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