Crafting delightful user experiences with human-centered innovation. Philosopher, writer, and photographer. Building bridges between companies and users for a brighter future.
AI Chatbots: Promises and Pitfalls AI chatbots are impressive conversationalists with vast knowledge, but they're not infallible. Their tendency to "hallucinate" or provide plausible-sounding false information is a significant limitation, especially when faced with unfamiliar topics. While AI chatbots aim to be helpful, their apologetic responses to errors can seem disingenuous. A more transparent approach, such as admitting lack of knowledge and encouraging users to provide more context, could enhance the user experience and align with UX research principles. The AI-human partnership is a two-way street. Better prompts lead to better answers, creating a collaborative learning process. However, AI's inability to distinguish between thought processes and conclusions can lead to misinterpretations. Despite limitations, AI chatbots offer promising ROI as users learn to leverage them effectively. It's crucial to remember that AI can't surpass human knowledge and context. Users must remain the creative leaders, verifying and refining AI-generated outputs. To maximize productivity gains, understand AI's strengths and limitations in your field before implementing its outputs. With practice, AI tools can significantly enhance workflow efficiency. #AIchatbots #UXdesign #AIlimitations
Co-Founder @ PK4 Tech- One platform to double productivity immediately in Salesforce.
1wTom Franov, ai chatbots certainly have potential, but understanding their limitations is key for effective collaboration. what aspects do you find most challenging?