Terri Fisher-Berkey’s Post

Dive into the key themes dominating the retail landscape, from AI's transformative role to the importance of customer-centricity and innovative leadership. Our Head of Marketing, Danielle Le Toullec, chats to the MAD//FEST team about the groundbreaking strategies and insights shared by industry leaders at the recent World Retail Congress. 👉 Unlock the secrets to staying ahead in today's dynamic market here: https://lnkd.in/derF9zzn Dani will also be at MAD//FEST, the UK’s biggest destination marketing festival, on 2nd July where she'll be discussing how brands are using generative AI and emerging technology to drive engagement and growth. Let us know if you'll be there and would like to connect! #RetailInsights #FutureofRetail #Innovation

Tools alone won’t fix broken processes or address core issues As we approach 2025, CPG companies are considering investments in AI and advanced tech. But tools alone won’t fix broken processes or address core issues. As Lean practices teach us, technology is only effective when built on solid foundations. Esther Shein reports, “IT investments and budgets are expected to increase next year,” with companies like Mars focusing on digital transformation. To succeed, CPG leaders must focus on consistent fundamentals, whether they use AI or not. What can organization development do? 1. Strengthen Core Processes Before Adding New Tech - Ensure existing processes are efficient before layering on new technologies. How to do this: - Assess current workflows, identify bottlenecks, and streamline processes to create a solid foundation. 2. Clarify Roles and Improve Organizational Structure - Define clear roles and decision-making to enable smoother operations regardless of the tools used. How to do this: - Define roles and responsibilities, matching authority with task complexity. 3. Cultivate a Culture of Continuous Improvement - Embrace continuous learning and adaptability to respond effectively to changes. How to do this: - Encourage open communication and regular feedback, listen and find ways to implement suggested improvements. By focusing on these foundational strategies, CPG companies can build robust processes that serve them well, whether AI is a lasting solution or a passing trend. Remember, technology is a tool—not a fix-all solution. The strength of your organization’s foundation determines long-term success. https://lnkd.in/gEDNWh_w #OrganizationalDevelopment #CPG #Leadership #ProcessImprovement #StrategicPlanning #WorkplaceCulture #ContinuousImprovement #Agility

Operational excellence in current processes. We used to say that was the foundation and a necessary first step in digital transformation. Why did we stop both saying and doing that? I read a report about how businesses are struggling with CSRD and sustainability reporting because ”they have lost track of their internal value chain”. A value chain lost in digital transformation… and then we add AI to try to sort out the mess? Hardly an improvement. More a quick-fix caused by panic and FOMO.

Reflecting on this AI conversation with the National Retail Federation , I can't emphasize enough the pivotal role that leadership plays in the successful integration of AI within retail organizations. Adopting and unlocking AI’s potential is how retailers will lead the pack, and it truly starts at the top. CEOs and boards are not just influencers but essential architects in setting the tone and defining the vision and goals for the entire organization. Retail leaders let's embrace this transformative journey with AI and create a clear strategy for integration and iteration that will yield results. Thank you for joining me Bret Greenstein Katrina Carrizales Christian Beckner PwC Read the full article here: https://lnkd.in/gdmQp-Et @Ali Furman @Remzi Ural @Josh Goldman @Barbra Bukovac @Kelly Pedersen @Jennifer Hennessey @Taylor Cramer @Alyssa McCallan @Katie Krick @ Caroline Reppert #RetailLeadership #AIIntegration #TransparencyInAI #CustomerExperience #SupplyChainOptimization #Personalization #NRFLeadership #FutureOfRetail

📰 News: 📰 🚀 CX All-Stars 2024: Top Leaders Share Their Biggest Challenges 🎯 We sat down with 50 leading CX professionals to uncover the most daunting challenges they anticipate in 2024. Spoiler alert: It's a wild ride ahead! 🌪️ While we love celebrating success, let's not shy away from the hurdles. Here’s a teaser of the insights from our first-ever CX All-Stars series, where our experts highlighted a super important theme: navigating relentless change and leveraging AI like pros. 📈 📊 --Key Metrics & Trends--: - --20%-- of CX All-Stars pointed out staying abreast of rapid changes and making clear predictions as a primary challenge. - --AI Evolution--: Many leaders, including David Singer of Verint, emphasized the speed of AI innovation as a game-changer—yet also a major headache. - --Balancing Act--: Ellie Sutton from Veriteer stressed the importance of nailing the basics before immersing in high-tech solutions. Our CX All-Stars series gives you the full low-down on how each leader is preparing to tackle these challenges head-on. 📚 --What about you?-- Share your biggest CX challenge for 2024 in the comments! Let’s grow and solve these hurdles together. Don’t forget to follow Bernier Group for more insights and updates. 🚀 #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ https://lnkd.in/eJ3x4Pcy

Putting 'People First' is critical to Creative Excellence according to Marcel Marcondes, CMO of AB InBev (the only company to have been Creative Marketer of the Year two years running). Speaking on Day 2 of Cannes Lions International Festival of Creativity, Marcondes highlighted the power of understanding the 'human why' - what it is that motivates people to enjoy beer in different moments - as a key to building mega brands. As part of this, ABI is launching its #ConsumerIntimacy initiative: every leader must dedicate at least 30 hours a year to meeting and connecting with the people who consume their brands. This hands-on approach fosters real understanding and empathy. In the age of AI, there's a huge danger that we get stuck behind our screens and never leave the safety of our own offices (read: echo chambers)! Instead leverage AI efficiencies to invest more time in human insights and breaking out of your bubble. Get out there, see the reality of your consumers lives and understand their world firsthand. You will reap the rewards in terms of both creativity and brand growth. What are your thoughts on fostering real human empathy in your business? I would love to learn from your experiences and insights! #Leadership #CustomerExperience #AI #HumanInsight #Marketing

**Calling all CEOs and Top Executives! ** Customer experience is the heart of your business, but are you maximizing its potential? I'm Liliana Petrova, your Customer Experience Consultant, and I'm hosting an exclusive, intimate conversation on October 1st in NYC. Here's why you should attend: ✅ Discover the 4 themes every leader needs to master: Learn how to invest in CX, set up & lead CX initiatives, leverage AI for CX success, and build the right culture. ✅ Go beyond the hype: We'll cut through the noise and discuss practical strategies for real-world results. ✅ Gain a competitive edge: Understand the future of CX and how AI can empower your business. Space is limited, register now!  https://lnkd.in/esYQurjj] #PetrovaCXConference #CXVisionToReality #CXStrategy #PetrovaExperienceNYC #CXDay2024 #CX #CustomerExperience #Leadership #AI #NYC

Understanding where your customer or agent is coming from is critical for any business leader. By seeing CX from someone else’s shoes, you’ll gain the advantage of key insights for improvement. Read the latest #IgniteCXInsights newsletter for more CX perception gaps—and close them for good. https://okt.to/yObEcN

Understanding where your customer or agent is coming from is critical for any business leader. By seeing CX from someone else’s shoes, you’ll gain the advantage of key insights for improvement. Read the latest #IgniteCXInsights newsletter for more CX perception gaps—and close them for good. https://okt.to/KNMx1A

🚀 Explore the Future of AI in Retail, Distribution, and Food & Beverage with Infor! Transform your industry with AI and stay ahead of the competition in 2024. We’re hosting three exclusive virtual roundtables designed for leaders in distribution, food & beverage manufacturing, and fashion & retail. Each session will focus on leveraging AI to increase productivity, develop new business models, and improve customer experiences. Join your peers in interactive discussions led by industry experts from Infor as we dive into real-world use cases and AI-driven strategies. 📅 Upcoming Roundtables: 🔹 Transforming the Distribution Industry with AI Mark your calendar: September 17 | 12:00 p.m. CT 🔗 https://lnkd.in/gQpcuB6W 🔹 Transforming the Food & Beverage Manufacturing Industry with AI Mark your calendar: September 18 | 12:00 p.m. CT Speakers: Jared M Helenic and Mihir Shah 🔗 https://lnkd.in/gw6Sz5Jq 🔹 AI in Action for Fashion & Retail Mark your calendar: September 25 | 1:00 p.m. ET Speakers: Ana Friedlander and Sandeep Anand 🔗 https://lnkd.in/g8SUwpUe Don’t miss out on this opportunity to gain actionable insights on AI and stay ahead of the curve! #AI #DigitalTransformation #Retail #Innovation #FoodAndBeverage #Distribution #SINC #Leadership