The Petrova Experience

Tired of the same old customer experience playbook? The Petrova Experience publishes a monthly newsletter of relevant CX trends, thought leadership, and actionable insights. Here's what you get: 💠 Curated Selection: Dive into the freshest CX trends shaping the industry. 💠 Expert Insights: Discover innovative experience strategies and how to align them with your business strategy. 💠 Actionable Tips & Tricks: Implement proven best practices to elevate your customer experience. Building your CX knowledge is an investment in your business growth. Join our community of CX champions and subscribe to our free newsletter today!  ➡️ https://bit.ly/4hIlw8A #CustomerExperience #CX #ThePetrovaExperience #Newsletter #ProfessionalDevelopment #Leadership

The Petrova Experience CEO Liliana Petrova, CCXP is sharing a deep dive into the top 6 airport experience trends shaping the future of travel in 2025 and beyond. With global international investments more sizable than ever, we are at an inflection point in our capacity to deliver on experience promises and design for a sustainable, passenger-first future. Want to discuss more airport, travel, and CX trends for 2025? We'd love to chat! ✨ Connect with The Petrova Experience. Schedule a meeting with Liliana Petrova: https://lnkd.in/eydw4_ud #AirportTrends #TravelInnovation #CustomerExperience #ThePetrovaExperience

It was an honor for Liliana Petrova, CCXP Petrova, Founder & CEO of The Petrova Experience, to join the Penn Station Reconstruction dream team for a holiday lunch. As part of the selected firms to design this iconic experience, we're excited to contribute to the future of travel. #PennStation #CustomerExperience #Design #Collaboration Monica Michalski Amy Patel, AIA, LEEP AP, WELL AP Nina Rivas Sofia Berger carol Wynperle FXCollaborative WSP in the U.S. Jameson McFarland Elizabeth Eames

Another Successful NJTIA Conference! The Petrova Experience team is having a great time at the NJTIA Annual Conference on Tourism. What a pleasure to connect with industry leaders and friends, share ideas, and work towards shaping the future of New Jersey tourism. As NJ prepares to wow the world with the FIFA World Cup and America's 250th Anniversary, events like this are crucial in ensuring a seamless and unforgettable visitor experience. We're grateful for the opportunity to participate in such a valuable event and reconnect with colleagues and partners. Let's keep the momentum going and continue to elevate the visitor experience in the Garden State! #NJTourism #NJTIA #TourismIndustry #CustomerExperience #ThePetrovaExperience New Jersey Tourism Industry Association NJTIA , Hudson County Chamber of Commerce, Meadowlands Chamber, FIFA World Cup 26™ New York New Jersey, Crossroads of the American Revolution National Heritage Area, Liliana Petrova, CCXP,Monica Michalski, Elizabeth Eames, Judy Ross, CDME, James Kirkos, Emory Edwards, Bruce Revman, Lauren Nathan LaRusso, Ashley Abruzzo, Christiane Stamp

Don't miss our CEO, Liliana Petrova who joins forces with Sara Appleton, Assistant Director at Amtrak, for a powerhouse presentation TODAY! Sneak peek: ✅ Exclusive insights on how Amtrak is using data and tech to transform the travel experience at Penn Station (and beyond!) ✅ Award-winning customer experience strategies designed specifically for travel hubs ✅ Actionable tips on how to sharpen customer focus and increase ridership ✅ Insights-filled session for anyone passionate about infrastructure and creating exceptional customer journeys! See you there! https://lnkd.in/dQ4gUHnC #InfradayEast #CustomerExperience #Amtrak #ThePetrovaExperience #CX #TravelExperience

The Petrova Experience is thrilled to be returning to the New Jersey Conference on Tourism! We can't wait to join tourism industry leaders and passionate professionals tomorrow as we explore how to elevate the visitor experience in the Garden State. Last year's conference was a game-changer, and we're excited to dive even deeper this time around. We're most looking forward to... ✅ Delivering on New Jersey's Brand Promise. Sharing our expertise and insights on how to bridge the gap between beans promises and real visitor experiences. Catch a glimpse in the video! ✅ Networking with the Best: Connecting with industry leaders and collaborating on innovative solutions for the bright future of New Jersey tourism. See you there! If you're attending, be sure to stop by our booth and say hello! We'd love to chat about elevating your visitor experience. Schedule a meeting to discuss your needs, now. https://lnkd.in/eydw4_ud #TourismNJ #CustomerExperience #ThePetrovaExperience #njtia #CX #MDest #NewJersey New Jersey Tourism Industry Association NJTIA , Liliana Petrova, CCXP, Elizabeth Eames, Monica Michalski, Judy Ross, CDME

We're excited to announce our partnership with Steve Lipski and Jersey City to enhance the experience for their annual marathon. By enhancing the website & digital experience for all participants, conducting in-depth interviews with runners and mapping their customer experience journey pre- & post-marathon, we're gaining valuable insights to improve the overall experience. We're honored to contribute to this fantastic event and look forward to working together to create a rewarding marathon experience. Learn more about the Jersey City Marathon: https://lnkd.in/ekjcpyKY Discover The Petrova Experience and how we can help you with your CX strategy: https://lnkd.in/eq_QHzSw #JerseyCity #Marathon #CustomerExperience #CX #ThePetrovaExperience #TheJerseyCityMarathon

Partnering with NJ Organizations: Shaping the Future of the New Jersey Visitor Experience We're incredibly proud of our work in 2024 with numerous organizations across New Jersey. From bustling Hudson County to vibrant Bergen County, we've had the privilege of collaborating with some of the state's most influential institutions. Throughout the year we collaborated with the NJ Tourism Conference 2023, the Meadowlands Chamber, and Crossroads of the American Revolution. We're committed to elevating visitor experiences throughout New Jersey, and we're excited to work on elevating the fan experience and the state's preparations for major events like the FIFA World Cup 2025 and America's 250th Anniversary. Let's welcome together the NJ visitors and turn them in to repeat customers of the region. #NewJersey #CustomerExperience #CX #ThePetrovaExperience #TourismNJ #WorldCup2026 #America250 #NJTIA #njleague New Jersey Tourism Industry Association NJTIA , Hudson County Chamber of Commerce, Meadowlands Chamber, FIFA World Cup 26™ New York New Jersey, Crossroads of the American Revolution National Heritage Area, Liliana Petrova, CCXP,Monica Michalski, Elizabeth Eames, Judy Ross, CDME, James Kirkos, Emory Edwards, Bruce Revman, Lauren Nathan LaRusso, Ashley Abruzzo, Christiane Stamp

How well do you understand the crucial role of CX in the hospitality and tourism industries? As we get ready for the 2024 Annual Conference on Tourism next week, we are sharing some highlights from our founder, Liliana Petrova's keynote at last year's event. In, "The ROI of Customer Experience: How Customer Experience Can Save Tourism," Liliana shares insights on how customer experience can: ✅ Boost customer loyalty and drive repeat business. ✅ Enhance brand reputation and attract new customers. ✅ Increase revenue through upselling and cross-selling. The Petrova Experience a range of services to help you elevate your customer experience: ✅ CX Strategy: Develop a comprehensive strategy tailored to your business. ✅ Customer Journey Mapping: Visualize the customer journey and identify pain points. ✅ Hospitality Training: Empower your team to deliver exceptional service. ✅ Data Analytics: Use data to make informed decisions and improve CX. Ready to transform your tourism business? Let's connect! Learn more: https://lnkd.in/eq_QHzSw Book a 30 minute consultation with Liliana Petrova: https://lnkd.in/eydw4_ud If you're coming to the New Jersey Tourism Industry Association NJTIA 's conference next Wednesday, be sure to stop by our table! #Tourism #Hospitality #CustomerExperience #CX #ThePetrovaExperience Liliana Petrova, CCXP Elizabeth Eames Monica Michalski

Empowering Women, Building Stronger Communities: This #GivingTuesday, we celebrate Women's Money Matters! They provide critical financial education and advocacy, helping women create a more secure future for themselves and their families. We were honored to partner with them, and take part in their mission. 💛 Let's join forces and support Women's Money Matters! Donate today and make a real difference. https://lnkd.in/dWwtrY3H #womenempowerment #financialeducation #givingback #nonprofit #leadership #finance #ThePetrovaExperience