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Richard Farrell, CIO at Netcall, explores how AI and automation could supercharge the customer service experience for utility companies. https://lnkd.in/eT3dcai2

⚙️🛠️AI-powered predictive maintenance is helping utilities catch issues before they turn into costly problems, boosting efficiency and reliability. From smart monitoring to proactive data insights, AI is transforming infrastructure management. Learn more about how utilities use AI to keep systems running smoothly. 🌍⚡ 👉 https://lnkd.in/erD6-Xjb #AI #PredictiveMaintenance #Utilities #Innovation #Efficiency

🤖💡 Dive into the future and learn how AI is reshaping predictive maintenance for utilities! Find out how smart tech is lighting the way for efficiency and reliability. 🔌🚀 Are you ready to power up your knowledge? #AI #Utilities #PredictiveMaintenance

🤖💡 Dive into the future and learn how AI is reshaping predictive maintenance for utilities! Find out how smart tech is lighting the way for efficiency and reliability. 🔌🚀 Are you ready to power up your knowledge? #AI #Utilities #PredictiveMaintenance

Curious about the driving force behind digital transformation in the utilities sector? 🌟 A recent IFS survey of over 800 global utilities reveals the game-changer: AI! 🚀 With 82% of executives considering it crucial to their strategy, AI is leading the charge. But here's the kicker: despite the hype, only 20% have fully embraced the digital transformation journey. Dive into the survey highlights for more eye-opening insights: https://ifs.link/v6GMDf 🔍💡 #DigitalTransformation #Utilities #AI #Innovation

Check out our article about "AI Spare Parts Search for Maximized Maintenance Efficiency" that was recently published in POWER magazine

Ever wondered how the energy sector is sparking innovation with Artificial Intelligence (AI)? The latest insights reveal a dynamic shift towards generative AI, promising to revolutionize customer experiences and operational efficiency in ways we've only just begun to imagine. Dive into the electrifying world of AI in the energy industry, where the future is not just bright; it's brilliant. The energy and utilities sector is undergoing a significant transformation, thanks to Artificial Intelligence (AI). From predictive AI helping monitor customer usage patterns to the adoption of generative AI aimed at enhancing customer experiences and operational efficiency, the shift is palpable. With 45% of energy suppliers expected to employ generative AI technologies by 2024, the potential for improved customer service and reduced operational costs is immense. However, challenges such as trust, understanding of the technology, and regulatory compliance remain. Integrating data into a unified CRM platform appears to be the key to overcoming these hurdles, enabling energy and utility companies to offer personalized services and gain a competitive edge. For a deeper dive into how AI is lighting up the energy industry, check out the full article here: [https://lnkd.in/epHMjJ9n) Happy Friday! Casey Jones #ArtificialIntelligence #EnergySector #GenerativeAI #Salesforce

AI is (of course) everywhere at the moment. A brief focus on how AI is being and will be used in the energy industry. Trust is a huge area of concern here both from a company and a customer viewpoint.

Who did not hear about Gen AI recently, and might be scared about it ? Will it eliminate my job ? will it augment my impact ? Some practical examples below, on how it can help our services experts, and ultimately delight our customers.

Recent survey by IBM on AI adoption in utilities industry confirms how Generative AI is being prioritized by energy industry CEOs as a transformational technology. Some interesting insights from this article AI Adoption in E&U - 74% of surveyed companies have either implemented or are exploring AI use cases with varying degree of complexity and business benefits. - Significant population (as much as 33%) of IT professionals are focusing on AI related projects directly or indirectly. CEO/CIO Expectations and Concerns - Roughly 2 out of 3 of utilities CEOs expect to realize value from Gen AI and automation use cases in next three years. - 61% of CEOs are concerned about the sources of data used in generative AI. Focus on Data and Governance: - Program/Project managers running Gen AI programs should emphasize data quality, gathering processes, and usage within workflows. - Data Governance should be included into AI tools and processes to address risks, regulatory requirements, and ethical concerns. - Companies can leverage IBM AI frameworks like watsonx.governance for AI governance